What do smooshed burgers, tasteless fries, fresh nothing, shakes that "come from a bag," toothless (as in no teeth, zero), and no air conditioning have in common? The answer is Burger Shack. Yes, I asked how they make they're shakes and I was told they come in a bag, are lactose free, and they just add water! These are not shakes.
We had the bacon cheese burgers and could not finish it. No, I wasn't full, but it was absolutely the worst and flatest hamburger I've ever had. Ditto my wife. If the meat is real they need to change vendors. The lettuce was limp and soggy, the buns were not properly cooked, and there was no delineation in tastes. It was just nasty.
They had no air conditioning, which I admit could have been a one-off, but they did have a large fan that made it difficult to hear the girl at the counter.
My recommendation to management is to get quality ingredients, learn how to properly make a shake, and raise your prices accordingly. I would gladly pay twice what I did for quality food. Price is not the primary criterion. read more