Sigh, there is no way to say it other than it was a really poor experience…read more
We went on 2/14/26. I made reservations for 7:30 PM. I made the reservations because the website indicated that they would be needed.
We arrived at 7:20 PM, and we were greeted by a very frantic host, who, without skipping a beat, turned to us and said that if we didn't have reservations, they didn't have any availability because they were completely booked.
I indicated that we did. He cleared a table for us, and we were sat at exactly 7:30 PM, which is pretty much the only good thing that happened. Oh, and the restaurant was decorated nicely for the holiday.
It was 10 minutes before our server came to our table. She had to stop at another table occupied by friends and have a conversation first before acknowledging us. She took our drink order, returned with the drinks, and then disappeared for another 15 minutes, like I didn't see her on the floor, and I could see the whole restaurant.
Upon her return, we indicated that we wanted to start with a couple of appetizers. Each time we asked for something, her answer was, "we're out." They should have estimated how many patrons they would have based on the required reservations and had enough stock prepped. Unacceptable.
I looked at her a bit confused, and she says, "well, it's 8 o'clock." Now, it wasn't the phrase; it was her tone, like there was a silent "dumba**" she was holding back.
So, at that point, I was done. We kindly asked to pay for our drinks, and we left.
Look. I worked in the business for almost 20 years. Your restaurant has about 15 tables-give or take. You had 3 servers, a bartender, and a host/busser and service was that poor? Come on! Additionally, who uses snark with a customer? You need to train your staff to be more efficient. If you need help, let me know; I can consult.
Maybe we will try again on a different day, but given that the consistent criticism of the service in the reviews, I'm not promising anything.
No pictures because we never got to the point of ordering food.