Food is excellent. Love their burgers . Nothing like a flame broiled burger. Bacon doubles are the best! Service however is slooow....over 25 min. after ordering to get food. This is unacceptable as they used to have a 5 minute or less rule. 3 to 5 minutes was the standard. Need to work on faster service like it used to be. read more

Went here for the first time never again woman at the front counter was nice food on the other hand was gross cold and the place itself was un sanitary took one bite of our food and threw it out clean up your place instead of standing around on the phone doing nothing in the back read more

I've heard terrible things about this store but I decided to visit since my order was small and I work 5 mins away. worst decision ever. there were young kids outside smoking and dancing which is fine but that caused my 2 item order to take 20 mins. when I asked why the wait I was rudely ignored by a young woman with colorful hair. I couldn't believe I was being treated that way due to their mistake. I got my food and decided to contact corporate. people spend their hard earned money in an establishment and should be treated with respect. I don't know how they are still operating. avoid this store! read more

This is the very worst Burger King I have ever been to. I have not had a single good experience or interaction at this location from any staff member including their management! 1st time I thought they were having an off day. Went back another time( that was a mistake) no manager on duty after they messed up the order multiple times again. Hubby insisted we try 1 more time and today was even worse. These people me are lazy and absolutely do not care. If that's not the case they must be having some messed up contest of how many people they can screw over consecutively! Call Ed spoke to manager after letting the phone ring for 20 minutes not even an apology or any type of professionalism. Every single person at this location needs to be replaced stat! read more

Horrible service!!! The food was cold and not fresh. The place so dirty its was a mess!! Don't come here.

I order on Uber eats and they always forget the extra sauce note/option and have no sauce button to pay for them.

Ordered 4 double meat croissants for a quick breakfast for my family. Sausage, bacon, egg, and cheese. No egg on every sandwich. 28th St Wyoming, MI location Sunday 1-4-26 @ 10am read more

Came through drive through service was decently fast. The guy in the window was pretty pleasant, but the food was awful. My sandwich tasted like the meat was hrs old and they let it sit in a warmer the whole time. After 2 bites I had to throw it away. I almost threw up. read more

awful company. if you want to know why it's a one star, it's because burger king is a MULTI BILLION dollar corporation yet they can't shed any of it for the front line employees or use it to make the workplaces better. my fiance worked here, they had him working 14+ hour shifts getting paid for only 10 hours a day salary doing while all doing HIS BOSSES JOB ASWELL. this is a shitty company, stop giving these businesses money when they can't take care of their own employees. read more

Order two bacon cheeseburgers today July 8th and I asked her two times cheese and bacon right and she said yes I get home and there's mustard on him I'm allergic to mustard I called him up and told them and she hung up on me this place is just as bad as it was when it closed I thought I would give it another try but they are terrible their Cooks can't read or she punched it in wrong but I asked her twice what a piece of work*no read more

Went inside and ordered a fairly simple order (2 meals without modifications and one plain sandwich). The woman who took our order (Jordan) spoke too quietly, was very obviously disinterested, and just reeked of an attitude of "Idgaf". Which I am understanding to, fast food jobs are stressful and underpaid. However, when I bring back the chicken sandwich we asked for with just chicken (meaning no lettuce or mayo) that was made regularly and she tries to say we never said it, right in front of me, while glaring daggers at me, I was not impressed. If you don't like your job, find a different one. No one is forcing you to work here, so treating people like that is unacceptable. No wonder fast food order taking jobs are being taken over by technology. I won't be returning to any BKs any time soon. Disgusting excuse for service when we were polite and treated that way. At least the inside was relatively clean and well lit. read more

I thought I'd try to redeem my app offer for a free small frozen Coke again but failed. This time instead of telling me the online coupon didn't exist, they told me the machine was broken. This is usually code for "it's too hard to clean so we're gonna say it's broken." Edit 11/04/20: GO ELSEWHERE. AT ALL COSTS GO ELSEWHERE! I'm not sure why I gave this location a 2nd chance other than the fact that the location is super convenient. Close to the highway and all but don't be lulled. They will disappoint, I guarantee it. I tried to get a Whopper on "Whopper Wednesday" with an offer on the BK app. After a 10+ minute wait of the incompetent cashier trying to charge this purchase to my gift card she called her manager over so he could watch her not be able to make it work. Luckily there was no one behind me late in the afternoon so I patiently waited for the duo of uselessness attempt to complete my transaction. Eventually they gave up and the "manager" asked if I could pay in cash. WTF? I told them No, demanded my gift card back and informed them that I'd never come back and drove off. What should have happened in this scenario is that this "manager" should have comped my sandwich and apologized for the inconvenience and kept me as a customer. Instead I got blown off, disenfranchised and will never come to this location again while considering crossing all Burger Kings off my list of places to visit permanently. This is not the first bad experience at this location and obviously they don't care because no one has tried contacting me or tried to reconcile these horrible experiences. The scale says 1 out of 5 stars but in reality I'd give them a -2 out of 5. Don't waste your time or your money. AVOID AT ALL COSTS. read more

This week Thursday there were amazing works there name Was Shawn,James,Trey, there was 1 more but I cant remember his name but excellent customer service at a fast moving past like a fast food restaurant should be read more

Well, If a picture is worth a thousand words, no real need to write a review of my whopper. It was a sad little Charlie Brown Christmas tree of a burger. Reached out to BK- no response... filled out my survey, i was asked the question "do you want someone to contact you?" I said yes.. no response. I got an email a couple days later asking me if anyone had contacted me, I said no... no response. read more

Burger King - My whopper - Burgers Near Me - Wyoming, Michigan

Had 3 customers in my car with coupons and separate orders. They said only one coupon per car is their policy. We will never go back. Same situation at Grandville Kenowa Ave. location. Bye bye Burger King!! read more

Food is always hot and the general manager, Edward is a pretty cool guy! He'll take care of you. Will keep coming back. read more

I guess asking for no cheese means taking about half of the slice off of the burger then flipping the patty so the customer won't notice ‍

Service is awful. I understand what is going is awful but be glad you still have a job instead of rolling up to the speaker and hear "Order when you're ready, anything else" is a very short rude tone. read more

We tried Burger King's new taco it was complete garbage took one bite and threw it in the trash, made Taco Bell tacos Blake Ruth Chris can't believe they sell those people read more

Absolutely disgusting. Everything about it... I can't explain I'm as much detail as I need to, but it was not good.. Warning: don't ever order the tacos.. I don't even know why they would put trueck a thing on the menu. Can't get the taste of of my mouth.. BK needs some serious help. read more

Mixed feelings on this BK. I've worked for the BK on East Paris, so this is coming from a former employee's perspective. There is no reason I should have to wait 10 minutes for a burger that takes 2 minutes to cook to be in my mouth. Yes, that's very American and lazy, but when I'm in a rush on my lunch break I need something nasty and fast. When I worked kitchen, I could slap together a Whopper in about 45 seconds, and still serve something that looked edible. Usually by the time my burger comes out, the fries are cold and bland. I know I could spend $8 and go to Red Robin's, but if I go to fast food, I do expect it to in fact be fast. That's why it makes me feel terrible that I'm only giving this place 3 stars, because I have never had a truly bad experience. It's just been consistently mediocre. I once got in line for the drive thru just to get a single stacker and a cup of water, and waited nearly 15 minutes. There were only two cars in front of me. The only plus is that the people who work here are really cool. When my boyfriend worked third shift, I would drop him off at BK where he would chill and just drink iced coffee for 3 hours before his shift started. They were fine with him waiting around, and actually gave him free food on occasion when they made something incorrectly. Can't complain there. That's what bumped this up from 2 to 3. I would recommend just waiting in the lobby where you can at least enjoy the A/C and a couple of free refills before your food comes up. read more

It was a very long wait, but they gave us a free strawberry frozen drink. It also seemed like there was only two people working there. Not the best read more

My dad and I stopped here before an appointment and it took over 10 to get someone up at the counter. We waited another 10 minutes for food. There were only two other customers in there. The workers just kept walking back in fourth in front of the counter no one said hi or anything, not even a smile. read more

Burger King employee here. First off, I would like apologize to every customer here who has had an ill experience at my work place. I don't blame you for writing a bad review. I spent at least an hour and a half reading the horrific, yet relatable reviews of poorly taken care of customers. People were saying it's extremely slow and staff are generally toxic and all I can say is "My god! You are so so right," working there has made me, a young student, a miserable and angry person for my first job. It has really discouraged me and made me afraid to take up another job. Especially in fast food. There aren't many places for me to go because I'm under 18 and without a car, but I will definitely get out of that, what I now call, Hell hole. I really hope this Burger King settlement can get it together. We are constantly out of items for restocking that can take weeks to order and deliver, and out of the 3 stores in the area we are ALWAYS in last place. Our service percentage has been at a low 20%-42% constantly which is measly compared to the other store's 63%-80%. I'm still not entirely sure what the percentage means because no one has bothered to tell me but either way, it's bad. Anyways, I'm not saying I'm the perfect employee because I am NOT. One of the reviews that hit hard for me was about an unhappy woman who was constantly asked if she was done with her order and was cut off mid-sentence numerous times. I just admit that I am guilty of doing this. It's very hard to hear over our headsets because they cut out all the time and not one manager is attempting to fix these technical difficulties. That is, however, a poor excuse and I'm working on fixing these habits. However, despite working there for nearly 2 months, I will be leaving in a few weeks. Exams are coming up and my employer has been extremely inconsiderate to my, and others, student and home lives. He/she gives us a very hard time when we need to call in for either sick or family reasons. One weekend I called several times (about 4-5 with no answers) to take Sunday off for various reasons and when the store manager picked up, he/she proceeded to chastise men for not calling in before the schedule was created. Understandable. Although it's partially their fault for not informing me of that when I was hired. I had no idea, I just needed to call in. Well, they told me to find someone myself to switch with and the report back. He/she promptly hung up on me. Later, my co-worker told me that he/she found someone for me and that I didn't need to come in. The STORE MANAGER did not call not email me the arrangements at all when that is their job. It just...baffles me how inconsiderate they can be to both employees and customers. There is so much more I would tell you all but this review has already gone on long enough. Again, I am truly sorry for your inconveniences but that will not make up for the wasted time and hunger you all went through. Please have a good day. :( read more

Burger King 990 44th St Wyoming I paid for a order on the Burger King App. My youngest is a vegan so the impossible whopper was something she would eat. I went to pick the order up and the manager started complaining saying they don't really do online orders and a shake that was one of items order could not be made. I said it was ok to take the shake off the order but she said I will have to contact whoever I made the order from because the burger king app has nothing to do with burger king. Long story short I pull up to the drive through window the manger is goofing around with the employees in the back. At the end of the day her last words to me was she was not giving me my order and was calling the cops on me. I have a video so everyone can judge for themselves how I was treated. The lady was extremely racist by calling the cops even when the items are prepaid for. If any other good black or good white people are reading this don't give this location your money. P.S. All of this was from me ordering food for my youngest daughter she never got her oriel shake I paid for. read more

It's your typical Burger King, but I've had consistently bad service using the drive-through. Missing items, incorrect items, etc. I went back to claim some items that were left out of my order once just to be ignored for about 5 minutes while I was trying to wave someone down from the drive-through. Most of my family avoids this location if it can be helped due to the history of poor service. read more

You know what you're getting with Burger King at this point, right? This one is the stinker on the pile of already stinking chain of less than mediocre food-like substances. Due to desperation, one Sunday I chose to hit up the drive-thru, and won't be going back. First, I was the only person here, inside or out, so why did I have to wait 15 minutes to get a Whopper with fries? Secondly, if there's a legitimate reason outside of laziness this happens, you should probably apologize to the customer. I'm not an entitled idiot looking for a handout, I don't need more than I ordered, but at least a basic acknowledgement that the wait considering the situation was ridiculous. Will not be going back. read more

Stayed open late for us to buy 55 $5 gift cards without blinking an eye. Only problem they had to do each one individually, took along time but at least they had them, Alisa and Mike thank you so much!!!! read more

Let's start by saying I like Burger Kings food. This location is no exception, the food seems fresh and well put together. I have never dined inside so I can't attest to the service there, unfortunately I have been through the drive- through a few times. Last nights visit prompted me to start a yelp account.As I pulled in I noticed a couple cars in the drive-trough and figured on a moderate wait so just for fun I started the stopwatch on my phone. I placed my order with 3 cars ahead of me. At the nine and a half min mark I hit the window, another minute and a half and I received my cheese burgers. WOW! read more

The constant staff changes have kind of made this BK not the greatest. After 9PM your food will take approximately 15 minutes to make. This must be a trend in the area because all BK's are very understaffed. read more

Mixed reviews...we visit here quite often in the dining room for the playplace, which if not spotless is kept reasonably clean...they aren't super fast getting out food at the counter but there's no problem with the food or service. The drive thru, however, is terrible...more than once I have had extremely long waits, even when there were only a few cars in line (up to as long as 27 min...and trust me if I could have driven away I would have, except that their drive thru has you blocked in by a cement curb)...and when I finally got to the window it took FOUR passing back and forth of the wrong bags to get the correct order out the window...and even then they were missing a sandwich. Obviously they need to clean up their drive thru process. I will say that the manager was friendly enough as she was there to apologize and pass me the food herself, although after that long a wait and that many screwups something more would have been nice, such as a coupon. I do not go through their drive thru anymore. read more

No customer service and the staff is about as rude as you can get. Slow, were they killing the cow back there?

Love Burger King food, and this BK has a great play area for the kids, which is why I wish it was better kept and staffed. However, this BK seems to really struggle. Very slow service, always dirty tables, bathrooms are not well kept. My kids love to play and eat there, but after I got sick, we did not go back for a couple years. I recently thought, Ok we can try again, maybe some improvements have been made. Yikes! Now I have 2 sick kids. Can't prove it is from there and maybe it is not, but what a coincidence. Makes me sad because this BK is a great location and in the winter it is a great place for the kids to play. Wondering how often the toy area gets a real good cleaning. read more

Burger King's new taco is soooo BAD. It is complete trash, as Dave V. and Average Consumer S. said, why the hell they even add these to the menu, they aren't no taco bell. I tried them and they made me run straight to the bathroom. I don't know what Phillip S. was talking about when he said the tacos where straight, they are not they are T-rash. Those two tacos killed my stomach. Stick to burgers Burger King. Burger King get your sh** together. read more

For some reason this Burger King isn't that good. They seem to get my order wrong every time never fails. I try to give them the benefit of the doubt by going back and being the fact that it's close in my area but I'm DONE!! Not to mention....the cookies were hard as rocks. read more

This is by far the worst BK I've ever experienced. I have tried to go there a couple different times to confirm the customer service sucks, people are too busy screwing around in there to get our food to us in a timely fashion. Each time I have been there I have spent over 15 min in line waited on my food and couldn't even eat it because my lunch break was by then over. Huge disappointment as I work in customer service. read more

This is BY FAR and WIDE (and any other measure of distance you can name) the WORST BK I have ever been to. So bad, that I actually am writing a review. Customer service is beyond poor. The manager on duty actually uttered "he can kiss my a$$" in reference to a car in drive through, mind you I was in line with two of my children (1 1/2 and 7). I stood in line for 7 mins for the customer in front of me who was dealing with a cashier who i don't believe know anything about what her job entailed. I had been here (inside) for 23 mins, before i got my food. Once I did get it, I was missing a sandwich. After going to the counter and asking for it, and having to listen to the employees bicker about who gave it to who or who did or didn't make it, I was told it would be remade. 5 mins later it came out. I would STONGLY urge you avoid this Burger King until some changes are made. But, looking at the other reviews from 4+ years, I bet it's a safe bet that it won't be changing anytime soon. read more

I have never been so disgusted in my entire life the service is horrendous there are elementary students working the cash register not to mention the workers cooking the food and dropping things on the floor and the manager saying don't worry about what you dropped trust and believe my money will be spent elsewhere who stands in line 20 minutes for a order of hash browns totally ridiculous do better or close down read more