it's good but the fries taste a little weird but your chicken is DELICIOUS totally would recommend going to Burger King read more

The worst BK location. Staff is almost always bad. They're probably unwilling or incapable of paying for decent staffing.

This place is always closed. This is the third time we came here and it's close.Employees outside lights on inside and doors locked 3 pm and have to go to Moon Twp to get my Whooper. Last time it was closed employees had no computer management does not come till 4pm. Time before no workers. Time before air conditioning was down. I think they need someone to operate it right. I would check before going. read more

hair in one of my sandwiches, they left tomato on my chicken sandwich when it was marked no tomato, but they took the lettuce off of it when it should've had lettuce. service ok, not very friendly though. and the drive thru had an empty beer bottle or glass soda bottle on the side of the lane. would not suggest going here again, this was just my first impression of the location too. read more

I am very disappointed with this service. The staff do not seem to be working properly, often staying behind closed doors, smoking marijuana, and not responding clearly to customers' questions. It feels very unprofessional and disrespectful. When customers ask for help or information, they should receive proper answers instead of being ignored. I hope management takes this issue seriously and improves the quality of service. read more

Went to pick up an order I placed through the mobile app on 9/15/25 at 11:48 AM. I came and the doors were locked even though I could see there were workers inside and it was within their operating hours read more

Just went to this BK for the last time... We've lived in the area for 30+ years and I (being a BK fan and not MacDonalds) used to stop often, but in the past 5-7 years the food and service has gone way downhill. 9 times out of 10 the Milkshake machine isn't working (for 5 yrs. ???). The rude elderly lady snapped at me when I asked when it would be fixed and said something about service for it was outside the US. Even when there's no line at the drive thru and barely anyone inside, which is happening more often, you have to wait for your messed up order. I went at 8 this a.m. and place was empty. I purchased several Sausage, egg, cheese biscuits and bacon, egg, cheese croisant ... The biscuits were stale (partially hard, partially soft), sloppily thrown together and the sausage gave me diarrhea for the rest of the day. The team is unprofessional, unorganized and the elderly lady mentioned is obviously unhappy at her job which apparently makes her unfriendly towards customers (I can't be the only one who has experienced this. BK Corp. needs to send a scout out to see what the problem(s) are or this (good location) BK is going to flounder, if its not below average earnings already. read more

Slowest drive through in the world!!! Can barely make it back for my 30 minute lunch and I'm in walking distance.

It's a good thing I have an hour lunch! SLOWEST...DRIVE THRU...EVER!!! Each car in the drive thru gets waited on every 5 minutes. I have never had this kind of wait anywhere. McDonalds usually takes no more than 2 minutes from start to finish. In the time it's taken me to write this, edit twice, and fix typos, only 2 cars have gone up. I pulled in at 12:20pm...its now 12:35pm...only 2 cars have ordered. I even placed my order online . It's horrible. Don't come to this location if you do t have to. Go to a different one. This place is dreadful. It's no wonder several people have the same thought about this place and that a majority are 1 star reviews. Avoid this place. read more

You want high quality service where the employees seemingly finish your order for you? How about hot, well prepared sandwiches that are in your hands within minutes? Well look further cause it isn't here! If you are looking for a train wreck of a store, and wanting any joy sucked out of your day, you should eat here. When the store is open, and god knows when it actually is open, It's a whopper of a good time. Don't try the door, cause it's too much work to have both the dining room and drive thru open! Sit in your car and rot in the drive thru for 30 minutes while you order a hamburger, fries and a cup full of ice....I mean coke. You will eventually get food, it may not be your food.... but it's food. Don't complain, that is lost on them. Don't fill out the survey on the receipt, they won't listen. Do go somewhere else. You would have a better dining experience at Best Buy up the street.... and they don't even serve food. read more

I stopped in for a quick meal. Could not believe the condition on the floor behind the counter, food lying on the floor just being stepped over by the employee delivering food to the customer. I choose to eat in, so I could observe this condition the entire time while finishing my meal. Also ordered a meal and I had to go back to the counter since they forgot my fries. Don't look for me back anytime soon! read more

This location is now a 24 hour service used to be closed by midnight dining room still closes at 10 PM until 6 AM but if you need a hot meal and you're in the Robinson area or North Fayette, this is a place to come to to get it Thank you Burger King for becoming a 24 hour service availability. read more

NEVER AGAIN! ENTIRE MEAL WAS COLD ASF, VISITED @ 12:30A.M. On 2/27 SAT AT THE INTERCOM FOR 2mins before I was greeted, not even asked to hold for a moment. Nothing. Got a COLD ASS WHOPPER MEAL. Went back around to get a refund. AGAIN, 12:50AM NO GREETING, not to mention they aren't closed until 1am. The young lady in there didn't even have on her headset. They had music blasting loud playing biggie, like they at the club. I had to literally BANGGGGGG on the glass window in order to get someone's attention after driving around 3-4x to no prevail! Then the manager asked me why I'm banging on the window. Hahaha. Man this shit was pure comedy. I will not return to this location or no burner king anymore at this point. read more

During my drive-thru visit to this Burger King today, the line was only a few cars long, but it moved very slowly. After many minutes of waiting, I placed my order for hamburgers, fries, and drinks. The woman who handed my food to me had an outgoing and nice personality, but she was wearing her face mask only over her mouth and not her nose. The cost was several dollars per meal. The food tasted as expected. Overall, my experience was okay, and I do not regret visiting, but the restaurant has some room for improvement with the speed of service and the full wearing of face masks. read more

Beyond dreadful. Uncommunicative grunting staff. Never hot food. Always cold food. Ask for Duet Coke and at least 30% of the time you get regular coke. 30,000,000 diabetics hate it when you do this. Slowest possible drive-in service. read more

Horrible attitude to customers beyind myself. Lazy workers. No one wearing gloves. Not one person washed hands after handling several orders. Disgusting. read more

This place has the opportunity to be great however needs a new management owner who wants to make money. I can't blame the staff or the manager when it comes to service because clearly the owner of this property is letting a gem of a business go down hill. read more

Pulled into the drive thru which was dead and had 1 car in it. The car in front ordered like 2 sandwiches and a fry. that took about 15 mins. then finally i order a chic sandwich and got pulled up to park and wait 15 more mins for a literal chicken sandwich and fry.. customer service was AWFUL. they speak thru the speaker as if you're majorly inconvenient to them. like if you don't wanna work here don't? i'm just tryna eat. read more

Drive-thru employee was very rude. Asked for ranch dressing, they gave none and gave no napkins. The food was not warm! 2 lukewarm Whopper juniors, cold mozzarella sticks and stale Fries. Such a disappointment. read more

I took my kids inside for dinner so they could play on the jungle gym. Food was great, the girl working there subbed out a milk for a soft drink even though they're not supposed to. She was very friendly, service was quick, food was hot. The only downside was when I took my kids to the bathroom and they were disgusting. Clean the bathrooms once in a while and you'll get 5 stars. read more

Worst drive through ever. Trying to grab lunch and they take order from 1 car every 5+ minutes!! Think they need way more employees

This place is unbelievable, 25 minutes for a whopper and fries. I wondered why I hadn't been to a BK in a while, but I've been reminded exactly why. Long wait in the restaurant and drive through, employees who look like they'd rather be doing anything else, a lackadaisical kitchen, the list goes on and on. Avoid this place at all costs!!! read more

I had the best customer service experience at this Burger King. Isua went above and beyond to help me, I was there with my 3 grandchildren and she was so helpful. She was so kind , and respectful. She is a great asset to your company read more

My friend and I went through the drive thru today just to be yelled at for not being able to read the drive thru attendant's mind. She was very mean and short with us for trying to place our order. We opted to leave the drive thru lane and go to KFC. Their attendant would explain what she needed from her customer without yelling at them. I'll never be back. read more

Where to start. I swear all Burger Kings are going downhill in the customer service area. After getting my feet back on the ground and settled at a nearby hotel I decided the next thing I needed was some quick food. I wasn't particular as to what to have, I just needed to eat something. I should have had a better approach to this than just that thought. This Burger King was actually really close to where I was staying for the night so I figured I would just come here quickly and be back in my room in no time. Instead of going through the drive thru I took my chances by going inside and placing my to go order. When I went in there was a young kid working the register and was attentive to me. I had ordered a Whopper meal with onion rings and a bottle of water. I had also decided to get a cheeseburger and chicken sandwich. I had asked that the Whopper and cheeseburger not have ketchup or tomato on them. Service was a bit slow, but I wasn't worried. I knew that I would have my food and I could eat and go to sleep. The one thing that we all should learn before we order to go food, check your order prior to leaving the premise. I knew I should have, but I did not. When I got back to my room and decided to start digging into my food shamelessly everything seemed fine. The cheeseburger was made the way I ordered it. I was like, alright, we got this. Then I bit into the chicken sandwich and thought I was biting into a dog's chew toy. This thing was either overcooked or left in a warmer far longer than it should have been. I had thought, well, it's nothing big, I got my Whopper still. When I opened that up, it was a disappointment. The Whopper was not made the way I had asked for it. Definitely not me having it my way. Both the ketchup and tomato were on the sandwich. I thought maybe the kid at the register put it in wrong, checked the receipt, nope that wasn't the problem as the receipt read correctly. So the kitchen either gave me someone else's Whopper or they had one sitting there made already and gave it to me without thinking. So the moral of the story: check your food before you leave or pay for something you are not going to eat. read more

If I could give no stars I would. Horrible horrible service and terrible food. They messed up our order in more than one way. My fiancé went back in because they didn't give us any ranch and the manager was nasty to him. read more

I never leave bad reviews (literally 1 other time in my whole life), but this time I have to. This BK was FILTHY. And something is always broken every time we go there. This time it was the credit card machine. But whatever, we did happen to have cash. We chose to go there because the food is always fine and good. Plus they have a play area for our son. But that play area was FILTHY!! Someone came in and wiped off the tables, but the floor and seats were absolutely disgusting. I used a baby wipe on the seats to get the crumbs off, and the wipe was BLACK with crud when I picked it up. I went over them multiple times with wipes and they came up black every single time. So we laid down some napkins on the seats to sit down. We should have left at that point, but our kid was having fun playing. When we went to get his shoes out of the cubby, we noticed a cleaning checklist for the jungle gym... that had not been completed since March 16th; it was April 27th!! Had it really been almost a month and a half since they cleaned it?!! I took a baby wipe to a tiny section of it, and of course it came up black too!! And then, just like clockwork, our son developed a runny nose and fever the next day. We used hand sanitizer, but that can only go so far. There were no other kids (or customers) there the entire time and probably hadn't been many seeing as how it was a Thursday afternoon during school hours on an already slow day bc of the broken credit card machine. I very much regret not being more of a Karen and taking pics. We could see the workers just standing around chit chatting. Not a good look Burger King!!! read more

The service at this location is just awful due to the lack of basic competence. Like today I get there at 10:28 to order breakfast like the people in front of me. The server asked me to give him a second and I said sure. He comes back a 10:30 shape and then tells me I can't order breakfast. Don't eat at this location. read more

I wish I could do 0 stars. worst service ever. waited in a 5 car lane for food, that took 25 minutes to actually get. and everyone was rude and crabby. I will not come back. They need to teach their staff some manners. ridiculous! read more

Well, as I'd said to others : always thought well of Burger King . True " Flame Broiled " burger's " less of a grease issue to deal with there . And TRUE beef products . Well just can't wait to personally know more . Now the problem : people place their judgement without true knowledge ! Now I have applied to work there, and being mentally challenged ( not really EXTREMELY apparent , but after 9 years of coma's after a brain tumor what do you expect !? ) But I have checked out THIS Burger King in Moon . And decent place, wasn't very busy INSIDE but it was mid day and continuous drive thru orders . Now do me a favor kids ; just don't judge what you don't know . read more

Hi. Sorry to do this but necessary. Ordered a large order in the drive through 10 days ago. It was all wrong & completely cold. Like cheese wasn't even melted & temp on food seemed too under to trust. Our house hold was ill. We couldn't cook. Anyway my hubby called and spoke to manager she was wonderful assured him we had a free meal coming - took his name. Just stipulated within 14 days. He went tonight same exact thing. He specifically explained what happened last time and asked for nothing more then what he paid for & he did request it be made to order fresh. Gee, is that too much to ask? It was all damn near frozen. He went back and he was told that if he wanted his cheese melted and everything cooked well done then he needed to specify that. Do we have to request that our be properly cooked to edible temps these days now? We are a sick household with a Covid positive grandson and this is so disappointing. All we wanted is what we paid for and fresh and hot and properly cooked. I know it is only Burger King but Hey we love Burger King! read more

Gretchen is sooo friendly (eye roll). Waited in line for 25 minutes, which is fine because I understand places are busy. When it was ordering time, Gretchen placed me on a hold for two or three mins before she return to the speaker. She decided as I ordered to correct me that the cheese sticks were not called that, and persisted to keep calling them the proper name. I've had enough at this point, after ordering I almost just left. I had better manners than that, she was a peach to see at the window squeezing my drink to hand me it. She then disappears and another women hands the food over and mumbles a bunch of god knows what I'm assuming she said the sauce was in the bag due to the fact all I heard was the word sauce. This Burger King is actually filled with adults that you can tell hate their lives based on the how they treat customers. Robinson township was bad enough to go into, should have went back towards my own home where the Burger King is decent. read more

Their indoor business is closed and they run a completely dysfunctional drive through. Chick fil A line is 4 times as long and you get your food in half the time. Come on BK!!!! read more

Covid-19 has officially killed this Burger King. Either they are out of ice/coke/fries/chicken/cheese/burgers or your order comes out wrong. Drive thru is a disaster. Customer Service is dead. On the latest, and final, attempt, they somehow managed to forget what cup sizes they offer. Ordered a large and a medium. Received a medium and a regular....from the active manager. read more

This is the worst service ever. Waited 45 minutes in the drive through line to pick up a door dash order. Turns out they ran out of what the customer ordered. Got to the window for the girl to have the cash register open counting money not providing any service. Finally opened the window and had no idea who are what was ordered. These people should be fired immediately or this Burger King needs to be closed. read more

When we first walked in, the line wasn't too long. We waited a few minutes to place our order; the lady at the cash register was bagging food items and forgot that we were standing there. Aside from that, she was quite friendly and helpful. When we got our food, my daughter pointed out that there was a visible hair on our fries. Because we had already waited an unreasonable amount of time to receive our meal and a long line had grown, I refrained from notifying an employee. The food quality was mediocre. The fries could have been warmer and more fresh. While we were eating, we could hear the workers behind the counter yelling at each other and overall being very unprofessional. There were several dirty tables in the dining room and I had to wipe off my table prior to eating. Overall, it was a pretty negative experience and I will not go back. read more

I gave this location 3 stars because sometimes they're consistent enough to give me fast service. This is not a bad Burger King at all

Just your average, typical Burger King. I would say the service is mediocre- nothing to rave about, but not necessarily rude. milkshakes are great, and the burgers and chicken nuggets are just as good. But on one negative, they forgot to ask my friend if she wanted whipped cream, but remembered to ask me. She was disappointed because she really enjoys their whipped cream, so in my opinion the stuff should be more knowledgable with the questions they are supposed to ask. But besides that abandoned whipped cream, it's a cheap and good place for good! read more

This place baffles me. Last night's meal was awful--but two weeks ago, everything was fresh and tasty. We noticed a young woman working as manager that day-a Sunday--everything was running smoothly and restaurant was clean and neat. Last night (Thursday, July 12th around 6:30)--there appeared to be a male that seemed to be "acting" like a manager. Black greasy hair pulled up in a ponytail, with glasses--this big guy was running his mouth yelling back to employees to "pay attention"--well, we stood there waiting for HIM to "pay attention" and realize he had two customers waiting over 5 minutes just to be acknowledged. He was too busy throwing his weight around to bother to at least turn around and let us know "he'd be with us in a few minutes". We ordered the Crispy chicken sandwich meals with onion rings. Last time we had this exact meal (with the lady manager overseeing everything)--it was fresh, tasty and HOT--as were our onion rings. This time--the chicken had clearly been laying around quite a while and either tossed back in the oil to reheat it or lord knows what. The crust was very dark and obviously over cooked. Don't get me wrong-I'm a weirdo who likes my stuff "well done" but this was "well done, five hours ago". The onion rings were floppy and lukewarm--even though this idiot was screaming for someone to "drop more onion rings". Obviously, we got the old ones that had been laying there a good while. Long story short: Fire Mr. Greasy Ponytail and KEEP Miss Blond & Efficient Manager (not being sexist-just only way to describe her). She ran a tight ship...Mr. Greasy Ponytail just had loose lips...which we all know-sink ships. That ship is going down with that dude in charge. If we go back and he's there--we are RUNNING out the door to McD's or anywhere else. He kept touching his greasy hair while grabbing everyone's food. BLECCH!!! Oh, and the girl who finally took our order couldn't even crack a smile or give us a "thank you"...but working under Mr. Greasy Ponytail, I'd be pretty miserable too. Burger "King"--shape up or ship out! read more

I'm waiting in line. It's so backed up I'm sitting half on the main road ! Awesome