The service was horrible. I ordered my food at 5:31pm and I didn't get it until 5:56pm for a dine in order. The on top of that my whoppers (3, since we went as a family) were cold and wrong. It then took them 10 minutes to redo my order. Not going back here. read more

Horrible service. Went through the drive thru and was told that "they're behind and can't take orders through the drive thru, but you can come inside and order...". This is the poorest management I've ever seen at a Burger King. There was NOONE in the drive through. How is it any more efficient if I park, come inside, and then order??? How is this more impactful to their day?? I tried to ask for clarity and was met with nothing but befuddlement. I won't be back and suggest no one that reads this visits this place either. read more

You know, as long as I've lived here I've never gone to Burger King here, but I love their chicken sandwich so last night I was craving it. I went through the drive-through I get home and it is the worst chicken sandwich I have ever had from Burger King. the bread was stale. The chicken was so hard. You could barely eat it. The lettuce was wilted all the hell I asked for tomatoes to be added, and the skin on the tomatoes were so tough. I could barely bite through it. The french fries were so so which really Burger King's french fries have never been the perfect pic but I will not be going back. I don't know why it's so difficult for people to have a good restaurant or a good fast food place that we can just drive through. We need something fast as far as the service goes. The young man that helped me in the drive-through was very nice. seemed a little slow like he might've been high, but who knows maybe it was just him I can't speak of the ambience because I did not go inside. read more

This place is always a disappointment. Being out in Melissa, there's not a ton of choices. This BK continuously has issues. Serving these to my kid today was ridiculous. They don't answer the phone. I'm not going back in traffic to get more inedible food. What a waste of $10, my time, my kids time, all the way around. Fries were half hot and half old mixed together. The 8 pc chicken fry was the only thing that were good and correct. I had to ask for the sauce that we ordered too, they only gave one of the 2 marinaras that we requested. Don't go here for ice cream ever either, it's always down like the neighboring restaurants on this row. One's down, they're all down. Hope an owner sees this because no one goes here anymore, and aren't these new locations? Terrible to be doing so poorly so soon. Love to see your mystery shops. read more

Burger King - Mozzarella sticks that look like they were burned a week ago, held under a hot lamp, ran over, and served a week later. - Fast Food Near Me - Melissa, Texas

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one of the most kindest gentleman that took my order at the window at the Burger King Melissa and he told me instead of ordering a drink and chicken fries together to order it as a meal and it would OK well he added it up as a drink and just a chicken fries and I let the lady know the Mexican lady that was very smart. I had to sit at the window with her for 10 minutes about some fries and she did not wanna give them to me as if I was trying to take them told her I would pay for them and she still there fussing and I just let her know it's not a big deal if he made a mistake and if I owe anything, I'll pay the difference when in reality like I told her at the end, you guys owe me some money because it was cheaper for me to get the meal then to get it even after she handed me the fries she's still is not the way you do business because I'll definitely go to the one on 380 from here. read more

Came here for the 2 for $4 croissants Ordered my two sandwiches and an orange juice. Price was $8.00 even per the voice on the speaker Wrong. $4+2.38 plus tax doesn't equal 8. So I went to the window and asked what he got for my order. It was right but the total was wrong. So I tell him the $4 plus orange juice doesn't equal 8. He informs me that the $4 deal became 5 and the $5 became 6 I told him the sign says other wise The idiot tells me. "I don't care what the sign says" read more

Burger King - They upped the price but didn't change the sign - Fast Food Near Me - Melissa, Texas

A Burger King that I considered a total loss under old management has been revitalized showing that a good manager can change anything. Very clean, the workers were working, and the food was exactly like the corporate office expects. Keep it up! read more

Yahoo! Since last year this location has upgraded significantly! Food is fresher (like a can SEE it's fresher), the staff are no longer just cartoons; they really know how to serve. What a difference! This is the 3rd time we've been here in the past 3 months and can testify--it's clean and they bring you your food with a smile asking if there's anything else they can do for you. Sweet Texas read more

I love this place. The food is great. The service was wonderful. I especially like Corodin (sp), one of the employees. She is so kind, courteous, fast and friendly. I also like the music they play. Not hard rock, but a quiet, bluesy type of music. read more

Came 20 minutes before closing time, and the food came out fresh and fast. Maria made sure I had ordered a everything and repeated my order. Will definitely be coming back to this location. :) read more

I went in in the morning for some croissants and they gave me my order fresh and fast excellent service the woman working the drive through in the morning her name was Vicky she was so nice and sweet most likely we'll be coming again read more

Supposed to open at 6am. No one responding to the drive thru at 7:25am. No one answering the phone. Not the first time I've had a "less than stellar" experience here. The reviews kinda show I'm not alone. I wonder if the owners even care...because it doesn't seem like they're paying attention to their customer's opinions. Sad!! read more

30 minutes to give me my order, food was cold, order was messed up. Just let this place go out of business

Great food here Kathy the cashier working tonight on 9/29/24 was very kind and helpful and all the staff were very polite!

Ridiculous amount of time to wait just to order. Maybe they need to hire some more people.

pretty good food well done and got my order hot and very fast at drive threw.The service was also good and pretty thankful and nice the team has.I'm going back and Oder the same meal I got a few days ago. read more

Where to begin. First let me say the first BK I went to was on Davis St. in Oak Cliff, Texas in 1959. I was 10 years old. When BK first opened here in Melissa, Texas it was a fiasco. It took 20 to 30 minutes to get your food. The order was wrong and cold. So, we stopped going. We noticed today that this BK was under new ownership so my wife and I said will let's try it again. That decision was the worst one for today. We ordered 2 simple meals, both were a Whopper Jr. with cheese, one with a large fry, the other with the medium fry. We were charged a la carte pricing. (WHY?) So, to bring this together we were charged $18.14 for 2 Whopper Jr's. with cheese, 2 medium drinks, 1 large fry and 1 medium fry. When my wife went up to ask why we were charged al carte, your entire staff came rushing to the counter as if try to intimidate her. She got no satisfaction. I went to the counter to get some salt and ketchup for the fries which had no salt on them. The condiments were not available to the customer. I was told to leave. Don't worry after we ate, we did leave never to come back again. New owner, Not looking good for you. read more

I just started going here in between hours for my college classes. I love burger king, if you want something fast burger king is where it's at. I go to this location because it's fairly new and I had no issues with the service, the staff, or the food. Needless to say I'll keep going here as much as I can. read more

I love the Burger King chain, but this place is a disaster. We waited in the drive thru Sunday night for 45 minutes. We arrived to the window finally and all the staff was having a party inside, laughing and joking around. NONE of the employees were wearing masks!!! Once we paid, we found that they didn't give us our full order. We had to go into the lobby and then wait for them to make the last missing burger. No apology for the wait or the error in orders. Once we started eating, we found that both of our whoppers were cold. Fries were warm. I guess they let our cooked food sit for the 30 minute wait between ordering and getting to the window. I will drive to Mckinney for Burger King even though this new one is only a couple blocks from where we live. read more

Burger King - a car parked in front of a restaurant - Fast Food Near Me - Melissa, Texas

Drive they takes forever for someone to take your order! It's ridiculous how you sit there forever! It's so the timer doesn't start counting when you're at the window! Get it together! Worse ever come read more

If you want to be hired here don't apply they will look at you like your dumb. He will look at you like your dumb depends on who you are. He interviewed me and he looked at me dumb and thought I wasn't serious, I told him I couldn't work on the weekends and he got mad and left without me even asking him questions Be more nice next time when someone wants to apply and be more NICE to teenagers. read more

Worst EVER!!!! The web page, front door and drive through window all say closed at 11pm. Two different occasions I have arrived at 9 PM after work looking to order some food there are employees inside, but refused to help and have the doors locked and turning customers away. read more

I have not been to BK in several years because the food quality seemed to have deteriorated. I decided, after seeing some of theiir new items advertised, I would give them another try despite that CREEPY king character on the commercial. We were also hesitant because of the Yelp reviews and ratings, saying they could not seem to get orders right. I ordered the double 1/4 pounder king combo and my wife got the new chicken sandwich combo. We did not order any variations on our sandwiches. We got our order and for some reason decided to give me a double whopper instead of the 1/4 pounder king combo. I took it back up to the counter and due to customers placing orders I had to wait to tell them what happened. They said they would replace it, no apologizing for the mistake, after waiting several minutes I finally got my burger. They called me to the counter instead of bringing it to the table. Once again, no apology. I got the burger back just in time to eat it with my then cold fries. When we left after eating there were no customers and the employees were standing behind the counter talking and did not speak to us as we left. Also, most of the tables in the dining room were dirty. We had to wipe off our table when we got there. I also did not like the fact that condiments, napkins, etc. were not out and we had to go back to the counter and wait to get napkins. I will say, once we got the right food it was really good. I debated on the number of stars but due to the other issues, I had to go with 2 stars. If everything else had been just OK I would have given the rare 5 stars. We will probably try again but given the other choices nearby, we will not keep going if there is no improvement. read more

This is the worst and slowest Burger King I've ever seen. Ever since this location opened, management has not performed good service. I was asked to wait at the speaker to take my order for 4 minutes and there was no other cars in the parking lot or in front of me. This seems to happen every time I go to this location. Everyone takes their time and the food is always cold when I receive it. Please change management or you will continue to lose customers. read more

This place is trash. Showed up at 1028 to get breakfast. Lady was super rude treated me like an idiot at the drive through when I asked if I could please still order breakfast since they stop at 1030. Don't ever go to this Burger King. It's trashy service is most likely backed up by the terrible quality of the food. Trash. None of the employees were wearing masks either. read more

Burger King - the front of the restaurant - Fast Food Near Me - Melissa, Texas

Worst service. They say "one moment" at the speaker and never take your order. Drove around and looked through the front windows, nobody was in sight. No food was being cooked. This place needs to be shut down. This was at 6:45pm btw. read more

Terrable service constantly. Order on line but when I stopped while passing through pulling trailer they were closed. I knocked on door as I could not get through the drive through. This I'm not the first time this has happened. I started going to braums next door for the past year. BK use to say cafeteria was closed for covid now they say low staff. I noticed they were allowing folks in open more often while I was eating next door at braums so I decided to order ahead because they are so slow inside and now they say not enough employees to open the inside eating area. I'm completely done with BK. Won't come back. Treated me like crap for asking to get my food through the door rather than walking through the drive through. No wonder the parking lot is so empty. How has this place stayed open and covered costs of operations? I can't see it surviving. While I are in my truck I watched braums serve 5 times more customers. Not sure who runs this location but I have not been impressed on a single visit. No more opportunities from me. read more

Went to BK for breakfast, got to the speaker at 10:20. The breakfast menus were still up since it wasn't 10:30. The girl tells us they're already doing lunch. We ask what time they serve breakfast until and she tells us 10:30. It's 10:20! I'm assuming it was a manager that got on the speaker and said they already transitioned to lunch. We told her the breakfast menu was still up, too. She says it will change in a little bit. Yes, at 10:30 when you're supposed to stop!! read more

Kids are the only ones there , with no manger around. Long order time in the drive through, and wrong food when you get it!!!

Told me they don't sever whoppers at breakfast. Ok that cool so order a breakfast sandwitch. Doulbe sauge egg Croissan. They burnt the sauge and the egg was under cooked. I'm not coming back. read more

If by this time in history if you own a restaurant and your dinning room isn't open for business you should be closed!

Every time and I mean every time we go try go eat here their computers are down. Same girl every time says that the computers are down. They are rude and very upset when we started ordering on the app (which they never offer as an option) and the food is cold. One time I ordered the cheddar bits and they were still frozen in the center. When I got home I had to put them in my air fryer. I would give this a negative star if I could. read more

Worst Burger King. It always takes forever and it wouldn't be that bad if the food wasn't cold and wrong. I've been there about 5 times and now we're done. We were being optimistic since it was new, but this place is horribly run and the people running the drive thru aren't very bright, even for teenagers. read more

Reviews are spot on! If I could give none I would. Only thing fresh we received were drinks. Chicken sandwiches were old! Easily (45-60 minutes old). Childs 6 piece old and stale, onion rings rock hard. Went back for refund and I see why that place is horrible! Mrs Ray the manager was rude, unapologetic, unprofessional, argued that she ensured everything was fresh! Nah never will go back to this location! read more

This place is atrocious. The food is Burger King Standard stuff. It is horribly run. They literally do not have enough staff to handle even the most minimal of customers. The person(s) taking the order does not listen, talks over you and often asks you to hold on. The order is only totally right about half the time. They are definitely not making my day awesome. (they say welcome to burger king, how can I make your day awesome. My criticisms are for visits over the course of time since they have opened shop. As a small town business, I hate to even write a bad review, but maybe they will see and improve. Today, my husband and I were there and it literally took us over 30 minutes in line before we got to the pickup window. Not exactly fast food. Often they even open a second line and then don't set it up to receive orders. They more often than not simply don't answer that second line (ask me how I know). It is merely ignored until that person either drives away or goes around the building and goes through the first line. read more

I can definitely see why this restaurant hasn't gotten very good reviews. The service is slow, and the food was undercooked and tasted bad. After waiting 25 minutes with only 3 cars in front of me at the drive thru, I got to the window and waited another 8 minutes before anyone came to the window to serve me. I wasn't sure anyone was even inside working as I didn't see a single person for that entire time. When I did finally start seeing people, they all acted very confused over who was supposed to work the window. When the girl eventually came to help me, she had to ask what my order was and brought me whatever I told her - she didn't check to see if there was even an order for that. I could have given her a totally different order (fortunate for them I'm an honest person). She kept apologizing for the wait, but from the other reviews, this is a recurring issue. Not sure I will be going back. My chicken sandwich was undercooked and tasted bad - just hoping I won't be sick later. read more

epic service, friendly employees. definitely stopping by again. convenient location, and they have ice cream so it's a win all around. did i mention the employees are so good? because they are. so good. so nice and helpful. would give it 20 stars if i could. read more