Please, for the love of God above, hire some people who actually care about their customers & customer service. My experience started at the drive thru, the lady would not let me get my order out before she asked me, "u b done wit ur order now"? I kept telling her I had several orders & again she kept interrupting every time I tried to speak. The order was straightforward, not complicated but this woman acted like I was killing her. Maybe if she would have hushed up & listened WHILE we were placing the order, she might not have found it so difficult. We finally received our order, we asked for straws. She said "I know dey b n the bag". I said, "no mam, they are not in the bag" and she actually had the gall to tell me to look again. She ended up giving us straws but we looked thru our order BEFORE we left the driver thru window. No one ahead of us, no one behind us but apparently us checking our order perturbed her immediately & obviously irritated her but I wasn't not leaving until I made sure the order was correct. Forgive me but when u spend over 60 dollars, you want your order to be correct. Anyway, with all THREE whole napkins literally balled up in the bag, (3 napkins for a 60 dollar order mind you), fries all over the bag because they didn't bother to correctly secure the little apparatus the fries come in so they all fell apart spilling the fries in BOTH bags. The fries were nasty, dry, cold and actually hallow. Moving on...we get home, separate our orders, everyone sits down to eat & it was a complete disaster. I guess checking the order to see if it was all there wasn't enough. We should have opened EVERY burger, chicken sandwich & fish sandwich to make sure they were also correct because there was not ONE burger right. Mustard when we ordered no mustard, onions when we ordered NO onions, lettuce when we ordered NO lettuce, tomato when we ordered NO tomatoes, so on and so forth. What got me is my mother ordered the mushroom king burger. It has 2 patties with Swiss cheese, crispy bacon and "smothered" with Portobello mushrooms. We ordered one for her with NO bacon. The burger we received had cold cheese, maybe 6 little slivers of mushrooms so thinly sliced you could see right thru them and it was covered in slimy, cold, fatty bacon. Now, I am, for the most part, an easy going, happy, friendly person but I am still trying to understand WHY they felt it necessary to destroy my ENTIRE order FROM THE DRIVE THRU! It's not like we went in the store or even saw these people face to face but when we pulled up to get our food, the lady looked at us with disgust. I am still dumbfounded by their behavior. Long story short, don't waste your time or money as long as these people are working there because they could care less if you are happy with your order or not. Will NOT ever return there again!!!! Management should definitely do something about these employees before they completely ruin that establishment for good. AMB read more