My family and I had the worst experience EVER at this location this past Sunday, 2/22! We decided to eat in and entered the restaurant to find the employees hanging out in the dining area, talking loudly and using inappropriate language. For some strange reason, the young man who took our food order kept removing our drink cups from the dispenser and putting his fingers INSIDE them before handing them to us. Gross!! When the line behind us grew longer, the other employees hanging out in the dining area refused to get behind the counter to take orders. The employees began yelling and cussing loudly at each other, mad that they had to actually do some work. My husband had to tell the employees multiple times to watch their language because there were children present (we had our 9-year-old daughter with us). We were so disgusted by the employees' unprofessional and inappropriate behavior that we walked out of the restaurant mid-order. Whoever owns this location needs to hire better staff!! I will never go back to this place. read more

Elizabeth, the manager of this Burger King needs to change the oil more often. My fish and my chicken tasted burnt. I'm gonna even show a photo. Elizabeth needs to be removed. Oil is making me feel bleh! It's disgusting. read more

Wow , Burger King should shut this one down,undercooked food, rude employees ,seemed perturbed that we went through the drive through( interupted there phone time ). Inside smelt,and was sticky, no one came to the counter to help inside . Now I know why the parking lot was empty friday night and mc Donald's was packed read more

Last night's experience at this Burger King was absolutely horrendous. Our food was cold -- including the fries, jalapeño poppers, and burger (which was only lukewarm). When we politely asked for hot fries, the manager spoke to the employee with a nasty attitude right in front of us and told her to tell us to pull forward. Seeing how disrespectfully he treated his own staff made us uncomfortable, so we decided to ask for a refund instead. The manager refused to give us our money back and insisted he would only replace the fries, which we declined. Despite the food being cold and the service being unacceptable, he still refused a refund. I was forced to go inside and threaten to call the police just to get my money back. The entire experience was disgusting, disrespectful, distasteful, and completely unacceptable. Customer service was terrible, the food quality was awful, and the way the manager spoke to both employees and customers was shocking. Why be a manager if you don't know how to treat people? This manager should not be in a leadership position. I will never return to this location again. read more

My fiancée and I came through the drive thru to get a quick hot meal. What we got in return was a manger yelling at his employee and told her to make us pull forward. Once we saw how upset and unprofessional he was, we stated that we didn't want the food and we wanted a refund. The manager said he wouldn't give us a refund at first until we came inside with the cold food and demanded a refund again. We finally got our refund. I highly don't recommend going here. This is an old location anyways. They need new management and a better attitude. read more

Everything could improve and it wouldn't take much to improve it a lot. I will have to say it was probably the worst burger I have ever been served anywhere. I went through the drive-through so I was on up the road a couple of minutes before I even opened it to check my order. I had two cheeseburgers and they were like little hockey pucks hard as a rock cold as ice. The service is what you have come to expect from everyone except for Chick-fil-A these days they just stand there and look at you in the window without asking if they can help you or saying thank you or you're welcome but I guess that's the world we live in unless you're at Chick-fil-A. I don't leave many reviews but just felt like I had to on this visit read more

Foods awful here not up to par. Was served a really dry burger like it had been in the heat tray for more than 2 hours. Staff is unpredictable sometimes even very rude.i recently ate here again tried giving it another chance I will never be returning to this location never again loganville bk. Ps I got sick from here when I did try it again I would not trust the staff and manager was very odd save your money and your time . It's not worth it.....!!!!!'n read more

This store is great with timing, they always have there orders in and out! The food is always hot and fresh. I never have seen a Burger King be so fast. The ambiance of the area was very clean and organized! read more

Tonight was the best burger I received from this place! Bacon burger came with everything I ordered. And it was HOT and ready from a Uber eats drive through order. Thank you to the staff tonight, whoever you are. 8/08 at about 10:00pm. read more

If I could I would give it NO stars. This is the 4th time I've gone for breakfast after 6:30am and they did not answer the speaker as if they were not open. WORST most pathetic BK EVER. read more

Here for a quick lunch. Lobby is open and very clean. Service was quick and polite and the food was hot, quick, and accurate.

Most terrible customer service, no Coke Zero , cashier had attitudes , we ask for ketchup to go she was giving us 2 little bags, bathroom it's so dirty, place it's empty and we wait like 10 min for our order , lazy people working in there , we don't understand how they name fast food .. terrible service read more

HORRIBLE, HORRIBLE HORRIBLE Is all I can say. I just stopped in this morning. My fiance went inside and ordered two breakfast chicken sandwiches. First I thought wow fast service. When we opened the wrapping both of the sandwiches had OLD BURNED DRIED UP CHICKEN on them. How do you serve people food that looks like that. Just horrible. Needless to say we got a refund. I will never go back to this Burger King AGAIN!!!!!!! read more

Chris_Okelly The fries weren't fresh out the fryer, but Alexis was really polite & cute read more

Just awful... no other way to describe it. Inside was filthy. No adult in sight. Waited forever along with many other costumers.

This isn't a very good Burger King. We waited 5 minutes at the speaker before someone finally asked about our order, then when we pulled up to the window I caught an employee eating while cooking! Then when I got home to eat the food the sandwich was cold and the fries were under salted. So please try not to go to this Burger King. read more

Don't come here or any Burger King! I filled out the survey for free wopper and I still had to pay $4.89! They will not allow u to get a value fry and small coffee... Basically you save $.60 by wasting your fucking time to fill out the survey. The back of the receipt says you can buy a small drink or coffee. And of course my order was wrong.. order fries no salt.. of course a bunch of salt. I will never Eat Burger King again read more

Worst service ever dining in,the "manager" ignoring customers as they were telling her that the ice machine is empty,and one guy in the back wearing ear buds also ignoring customers read more

I just wanted to say this business has incompetent management managing this place. The manager who was on duty today (Thursday June 6,2019) while I was dining inside of the store was on her cell phone standing at the place where the food is distributed while there was a customer standing there waiting for his order. I approached the cashiers who were present behind the counter and told them I was going to call GPS hospitality that's the company that runs this Burger King location, I requested the location number to this particular store which I was given I then requested the name of the supervisor who was on her phone and both of the employees were very hesitant on giving me her name. She had walked back into the back area of the store, as she came back I told her that's very unprofessional of her to be talking in her phone while there was a customer there waiting for his food her response was "I was on the phone with my boss!" I responded back by saying I'm calling your corporate office on you because it's very bad customer service for you to be on the phone regardless if your talking to your supervisor or not. She then proceeded to step outside before she stepped outside she said "I've dealt with you before, you called and cursed me out let me go let my boss know what happened". When she proceeded to come back inside she said "just so you know who called that way nothing will happen'" she was apparently still on the phone as she was entering into the store, as she stepped back behind the counter is when things deteriorated to the point where she threatened to call the police on me because we exchanged words and after the second time she threatened to call the police on me I walked outside of the store. I noticed as this woman the supervisor Yvonne or Yevette (I was so mad and frustrated I forgot her name because of how I was treated as paying customer because of her attitude and how unprofessional she was acting) whichever name she gave had a chip on her shoulder from the moment she walked into the door. I've spent countless amounts of money at this particular and frequent this place to buy food from and this is an accessible place by foot because I don't have any transportation at the moment and I have to walk by foot to places within walking distance! I can tell you that I WONT be stepping foot into this establishment again not until this particular supervisor is either fired or assigned to another store, her attitude and the way she talked too me was very unprofessional I'm a paying customer and deserve to be treated as such she has no customer service skills whatsoever!!!!!! read more

Ordered crispy fried chicken sandwich with no onion, no lettuce. Small fry and large diet coke. Received DRIED OUT fried chicken sandwich, no onion, no lettuce, NO PICKLE, NO MAYONNAISE, NO TOMATO, AND NO RECEIPT. Got small fry and large diet coke. At window was asked if I ordered diet coke. Needless to say I was disappointed. Today is Sept. 10, 2020 time: 12:00 noon Thursday. Yesterday I was told milk shake machine was broken !! Loganville, GA Hwy 78 Burger King is the pits. Hello . . . . . what are you going to do with unsatisfied customer to make it right? read more

Just an awful experience. Fries cold drink not filled up the whole way, I asked him to fill it up the whole way they told me they couldn't. Customer service just isn't here or anywhere nowadays. Just rude everyone just rude read more

They are usually understaffed and very very slow. However the manager tries their best to make it right by offering free food when they can. Food is always good, when you do get it. read more

Worst Burger King ever, the employees are awful, managers know nothing, i waited ten minutes for my food in the drive thru was told to pull forward waited another ten minutes decided to go in and they said they forgot i was out there wow! $24 and none of the combos i paid for was right they fuck up ur order 5 outa 5 times ive gone im done as much as i like Burger King id rather drive to loganville then to go to this one ever again just fuckin awful read more

I honestly am very disappointed in the service, quality, and freshness of the restaurant. I ordered chicken fries and expected greatness. And I got an order that should have been served an hour ago. It was an old batch and the fries were even old. Undercover boss needs to raid this place. read more

Ok, first I understand that this is a fast food establishment and I should not expect too much. Compared to other Burger King restaurants I have been to this one ranks LAST. Ok, they got my order wrong (shocker), manager had a horrible I don't care attitude. It was obvious that this manager has received no training and is not held to even an average standard. Go to Grayson Burger King. read more

I posted this at BK site, just following per my promise. Per my receipt, my order was placed at 12:26. At 12:46 with great self control I placed my drink and receipt on the counter and walked out. I lost $8.00, you lost me. Another older fellow ordered coffee with his lunch, was already waiting when I got there. When his order arrived, he was informed there was no coffee. "Do you want your $.50 back." He was visibly upset, just took his lunch, doubt he comes back soon. Thanks for the vent, off to Yelp and other sites to share my experience. read more

Customer service is very good taking orders . Employees are so nice. Even waved to my son in the backseat. Food is great. Even melted cheese on our croissants read more

Terrible ambience and general service. Their coke machine was out of half the flavors and the one I got doesn't taste right.

A good example of how the same food served in some locations can suck. I have never eaten a burger there and walked away satisfied and impressed. The staff has been polite and prompt. This seems to be a little older and run down and the slight freshness and pop is just not there like some tolerable BKs. read more

Guess I am the odd man, er, woman out here, but I like this Burger King just fine. The staff have always been pleasant to me and the service has been acceptable. On the few occasions when they have made a mistake, they have corrected it promptly and cheerfully. It is a burger joint, people. I don't go there for white tablecloth meals. The grilled burgers keep me coming back. Yes, it has been there for a while, but so have I. Maybe that is why I am more tolerant. LOL! read more

FILTHY, FILTHY, FILTHY. FILTHY!!!!!!! We got three double whoppers (2 plain and one w/no mayo) on 10/13/17. Got home (should've checked the garbage thrown in the bag before leaving the drive-thru). All three burgers were not double and were crumbled pieces of what appeared to have once been a slab of burger - a single burger. The two what were supposed to be plain burgers were drowned in their cheap waxy half-melted imitation cheese and there were bits of hair and grit on the meat and buns. It looks as if the burgers were perhaps thrown on the floor then crumbled and thrown on a bun with melted cheese. When you have ghetto working in the restaurant, then you have ghetto food coming out of the restaurant. We're filing a formal written complaint with the health department first thing Monday morning. We took two photos, but are unable to post them on here. We would give it a negative zero rating, but we do not have that option on here. THIS RESTAURANT IS FILTHY AND THE EMPLOYEES ARE FILTHY. DO NOT EAT HERE FOR YOUR OWN HEALTH'S SAKE!!! STAY AWAY!!! We're also sending this letter to the Corporate office for Burger King. read more