I was in there a couple weeks ago. Food was hot and made correctly. The workers that I interacted with were friendly and polite. I gave the service 3 stars and the atmosphere 1 star because of the manager interaction that I witnessed. A middle age woman, didn't catch the name but I am positive it started with a B, raising her voice higher than necessary to the workers and very RUDE to the workers under her. I truly don't know what the issue was but it appeared that she was the one that needed attitude adjustment. No matter what position you work in you shouldn't talk down to your employees. read more

My 1 star is because it's a requirement...I'd like to know if anyone cannot call this racial. White guy and I stood there for approx 10 mins with not acknowledgement (like - hi, be with you shortly). Couple times employees, going the soda machine, would speak to the white guy but not me. After about 15 mins the white guy, having a door-dash order, was addressed. Still no acknowledgement to me regardless of the eye contact made by several behind the counter. Another white customer comes in, greeted accordingly...now they take my order and addressed the next (white customer) person right afterwards. After waiting for a long period (approx 10-15 mins) I get my order. During this entire time, I didn't address my concerns being I wanted to see/experience their natural customer service. Of course, I'll never go back. Oh, tried to file a complaint and their system is never allowed completion and no one ever answered the phone numbers provided including the location...I feel the strategy is to make so difficult that you'll just go away. read more

Two of us at the drive thru, one on each lane. No one ever even acknowledged our presence. We left. You suck, and not in a good way.

This has to be one of the worst Bigger Kings I have ever been to. You wait in line forever until someone decides to take your order, then they are rude AF! They practically throw your food out the window. I've never seen anything like it. read more

The lady at the counter was so rude that I really didn't trust the food. Ya'll need to do a secret customer in this place don't feel welcome here even though I even went out of my way to be nice to her. I am not fond of my job either but I don't take it out on other. I don't like to throw this out there in 2023 but it felt racial read more

Terrible service and the mishaps with orders is bad I will not be giving this location my money I've tried to be forgiving but this location continues to be terrible at all the aspects of running a business read more

We placed an order at 3:20 and spent 24 mins waiting. The frozen soda we ordered, with rest of the food, was left out the whole Time and they didn't call it'll our names and didn't mark the order as finished. They also had the audacity to tell us that we were supposed to check with them. It wasn't clean on the inside either, don't recommend. read more

If I could give 0 stars then I would. Do not waste your money here, I've been to some pretty nasty fast food places but this one takes the cake by a country mile. Everything in this place is literally sticky, floors haven't been swept since opening day and the whole place smells like sewage. The girl taking our order had a positive attitude but that's the only thing I can say positive about this place. Food was cold even tho we were the only customers the whole time. I NEVER leave reviews but I just had to about this place. Don't see how they're even in business. read more

Fries a bit warm but my burger was stone cold. It's very gross tasting like that so I threw it away. No point going back to a place I waited 15 minutes to order when I was the only person in line with 4 cars in the lot, probably employees. I've defended this place so much. You're short staffed I get it. I have no problem waiting I just wished my food was warm when it was served. I'm out of giving chances to this place. I've struck with it as it dropped ratings like crazy and bad reviews. Since most were on time I thought it would be ok today. It was not. I expect issues when it's super busy with a short staff but this was bad. I feel sick from the cold fries and one bit of the burger. read more

I really don't know how this place stays open. Their fast food is certainly not fast and they have gotten four of my last five orders wrong. The other day, I decided to try their breakfast menu. From the time I got in line with only one vehicle ahead of me, it took 21 minutes to receive my order. I have better things to do with my time. This place needs to be managed. It's a disaster. read more

If I could give it a zero star I would. Every time I try to get a order even before covid -19. It's been very bad service and drive through. My husband and I went there a few days ago we were wanting to get a egg and sausage croissant. They ran out of biscuits, ham, and another item. The wait was awful, and they just yelled out what ever they had to say. Who yells out inside?? I just wanted to check out since the dinning room was open. If there's a line it's because no one's reading the reviews, it's only gotten worse. I can't believe that management would allow this type of shortage on items that are sold, and that type of behavior in the restaurant. No thanks from now on it's anywhere but there. read more

Slowest place I have ever been to and the staff act like kids. Wasted 45 mins of my time at an almost empty drive through and then the cashier giggles and yells jokes to her coworkers when I finally get to pay. I've been here four times and it's the same. Fire this manager, they are clearly incompetent. read more

It's official, the Hazel Green BK is the worst one ever. I have heard the service is slow, wrong orders, short staff, etc. These all could be from short staff. However, I pulled up with no one at the drive thru line at all (not the window or the speaker) i was the only one in line (just to be clear). I was quickly met with a nice lady stating that she will be with me in a minute. After 15 mins...I DROVE OFF. Just close the damn store. read more

Never can get a "special" order correct and ALWAYS leave something out of the order - never fails. I live close to this BK but will drive all the way into Huntsville to get Burger King just so I don't have to go through the entire bag while in the drive thru line. The employees could take a lesson on hygiene as well. read more

Worst Burger King ever. Surprised that this location hasn't closed down yet. Fairly new facility that I would think the franchise owner would be losing money regularly, and BK Corporate would regionally monitor for some semblance of quality or consistency. Makes me not want to eat at BK anymore, but thankfully this location is just a one-off of surprisingly horrible service, inconsistent menu availability and even worse cleanliness. Not normally one to waste my time posting negative reviews but seriously hope someone can step in and save this sinking ship for all of us BK fans that will not patronize this location, ever again. read more

The Burger King in Hazel Green is just terrible their food always seems to be cold and when I order a cheeseburger plain the cheese isn't even melted and the burger is cold and so is the Bon their fries are terrible their service isn't good either they're very slow I don't think this Burger King will stay in business long if they don't get it together I know they have lots of young kids working there but still if these kids don't wanna work then maybe they shouldn't be at this place of employment I know they need jobs but these Workers just don't seem to care about customer service Burger King used to be one of the best places to get a hot hamburger but not anymore well not the one in Hazel Green anyways read more

This burger king is the nastiest burger king i have ever ate at. The staff is childish. The resturaunt is filthy. They never have ice coffee ever. The fries are never hot. Every Burger ive ever had was dry and very blah. read more

This Burger King is one of the poorest run fast food restaurant I've been to. 90% of the time when you order through the drive-thru you have to wait a couple of minutes at the first window for someone to actually come and let you pay. They might have two drive-thurs but they only take orders one at a time so you'll have to wait if both of them are being used. It's 50/50 if your food is hot or not. It needs better management for sure. read more

Had to go there this morning for breakfast as our favorite spot is closed for remodeling. When we got there there was garbage in the parking lot and few if any cars. We ordered our meals. I wanted the sour dough double bacon sandwich and my fiancé ordered a bacon cheese biscuit. I had to change my order due to no sour dough. Needles to say as we turn the corner to pay our bill we see three employees arguing in the parking lot. Finally when the young lady got around to taking our money we were served. My whole order was under cooked and greasy! My fiancé's biscuit was as hard as a hockey puck with under cooked bacon on it as well. Both orders were served cold. Take my advise and DONT eat there!! I just hope I don't get food poisoning... read more

The food is delicious ,but there have been 2 or 3 times there I am confused as I go through the drive thru. IT is like the person serving me is playing peek-a-boo and running from window to window,serving two different cars at once. Why is this happening? Short on staff? Bad workers? or just one dedicated worker surrounded by bad workers? Whatever it is it needs to be fixed it slows down the process. Also multiple times my family members have gotten a meal deal type thing and have not got their cookie. So i guesss they are not just kings of burgers but also kings of keeping cookies. But the food is yummy. read more

The food here is alright burger king Standard but, the people are another thing. The staff pretends you are not there and then, when you finally get a cashier its usually rude. Went into the bathroom water was everywhere. Apparently the men's sink had sprung a leak also, the men's bathroom stall door was broken, Very uncomfortable when having to hold while using the bathroom. The soda machine is mostly dirty, the floor is slippery sometimes without a wet floor sigh. Been very sick, probably once from this burger king. Overall rating is 2/5 For a Burger King that just opened sure does have a lot of problems. read more

All I ordered was a grilled chicken combo and it took 20 or more minutes at the drive thru. I placed my order, went to the first window to pay (the receipt had a time stamp of 4:43pm) and then pulled up to the second window and got my drink and the lady said it'd be just a minute and then asked me to pull forward and wait. I waited and waited then I looked at the clock and saw it was 5:05pm and decided to go inside in case they forgot I was waiting. Once I was inside, it looked like only 4 people were working there; after I got an employee's attention, she went to get someone else to get me my food. I overheard her say she was tired of doing everyone else's job and then she gave me my food with extra fries. This is not the first time I've experienced this at the Hazel Green, AL Burger King; I used to go once a month from January through the spring and they were understaffed and slow. I will not be eating here anymore and I will tell everyone I know to avoid this Burger King. The people who ran the now closed McDonald's in Hazel Green must be running this Burger King. read more