New store. All is shiny and fresh, but.... Took 15 minutes to get a simple order. Chicken nuggets were barely warm, nothing was hot. I thought they were cooking it all that time. No? Maybe trying to find it? More staff than guests. They didn't address the slowness. Not engaged, not friendly. Might want to see what Chick Fil A is doing with customer service for some clues. They've got a nice play area, a Coke Freestyle machine and were playing E Street Radio. Added back a star. read more

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I absolutely hate that the only way to order is thru kiosk. First we waited 20 mins for a small 'fast food' order. Then our dipping sauces were not in with the order so we had to go to the ghost register. No one in back would make eye contact with me for me to quickly ask for dipping sauces. I finally had to yell loudly to get someone's attention. After our meal my grandson decides he wants two wraps for his school lunch the next day. No way was I going to wait 20 mins for two wraps. We decide to go to drive thru. We get in one of the two empty drive thru lanes. Someone comes on to quickly say 'you have to go to the other side(lane)'‍or 'you have to come inside' no one responded to us asking to repeat. We decided drive thru must be closedso I park go back inside to order two wraps on kiosk, wait 15 mins. I caught someone's attention to ask about my small order, and she brought it from the kitchen area it was such a UNNECESSARY FRUSTRATING EXPERIENCE read more

I ordered a bacon cheese whopper meal. They gave me a whopper jr thinking I wouldn't notice. It was immediately noticeable once i picked it up. Like Joe Pesci said in Lethal Weapon- " Never go through the drive through, they F you at the drive through" read more

Burger King - This is not a Whopper. They gave me a Whopper Jr - Burgers Near Me - Greenville, Texas

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Please get everyone here fired... I ordered 3 burgers. Burger #1: Said a number 2 extra onions, and mayo. They gave us a #1 with no onions, no mayo, and jalapeno for some reason. Burger #2/#3: Said two number ones with cheese and ketchup and mustard only. They gave two #1 with everything on it. Gave it back and got 2 #1s with ketchup, mustard, and MAYO?! After that it took 4 times of telling them the right order till they actually understood what ketchup and mustard only meant. Please don't go here unless you plan on waiting for your food to be fixed for an hour. read more

While waiting to be addressed in drive-thru, another car pulled behind me. 3rd car pulls up, in 2nd lane (fair enough). Instead of being waited on first, after already waiting, that 3rd car gets addressed first. When mentioning it to the guy in the drive-thru....just a shoulder shrug and not a care in the world. It seems like their customer service matches the service received there as well. You should have an option for no stars....it would make it more accurate. read more

Place is gross and needs to be cleaned. Regular cleaning of a soda fountain is important to ensure consistent drink quality. The soda had bad taste and machine needs to be cleaned. The homeless left their garbage in the seating area. Employees are standing around acting like they have nothing to do when counters are nasty and filthy. The entrance and dining room area are smeared with nasty stuff. I had to use my pinky to open the door. Bathroom looks like a truck stop just plain nasty and funky. I quickly ate my whopper as there was a guy across from me eating with no teeth as he was gumming his fries. Hygiene and cleanliness is a must if you are going to eat at an establishment. read more

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It is newly built in the lobby, staff is late to respond to customers. The staff needs training concerning customer service.

You could serve the food hot. The cheese is not even melted on the burgers and you got four people leaning over the counter doing absolutely nothing. And it really be nice when you had me my food that you said thank you you come again instead of looking at me like I was a dumb You need some management down there at night. These people are disgusting and playing Tejano music while they're leaning over the counter is not working. The owner of this franchise not must not care at all, but I bet corporate doesn't know this is going on. Maybe we should shoot them a little email. read more

I ordered a cheeseburger with bacon. only to find out that the bacon and the hamburger patties tasted like they were not cooked all the way and were undercooked. and for that reason I will be leaving a one star rating. and if could I would leave a zero star rating because that's what they deserve. read more

My burger king experience. Awful On a scale of 0 to 5 and 0 being no problems and 5 being im never coming back we rate u a 10. I asked for a Classic chicken sandwich. Large onion ring Large coke Two 6 piece chicken fries. Hershey pie 2 crispy chicken sandwich only chicken add cheese. Hershey pie Large coke Two 6 peace chicken nuggets 1 woper only ketchup and mustard add chees Large coke Hershey pie What we got was Only 2 cokes not our 3ed we pade for. Crispy sandwich had lettuce on it and had to be sent back twice. Told they dont sell 6pc chicken nuggets. Only one 8 peace chicken frie had to order 2 more Onion rings where to salty to eat. The simple whopper only ketchup and mustard add chees was sent back twice because it had lettuce Lady walks around the corner and cone and hands me the same burger as im checking it still wrong i speak up only to be asked by another employee whats wrong with it now Its still got lettuce He replied hateful we are having to make it now. Then why did the original lady hand it back to me as if she already fixed it and walk away. So insulted and wont be back The Hershey pie where also put in upside down As was the burger so it fell out in his lap. We spent $50 there to be treated like that and leave dissatisfied and with bad not fresh food. Wont go back or ever recommend this store #BurgerKingSucks All 3 of us woke up sick with the shits. read more

Burger King - Not fresh in anyway. Crispy chicken Im going to be sick - Burgers Near Me - Greenville, Texas

The food is hot and fresh. The staff is friendly. The prices are reasonable. I need a whopper right now.

I have never seen a more poorly run operation than this. The individual working the cash register could have at least apologized for the slow, poor service. Nope. Didn't happen. You are in a service industry, at least attempt to be sincere to your customers. read more

I'm giving this review five stars. A couple with a small child came in after I had ordered my food. The child had a severe allergy to onions. the manager and the cashier were able to not only take the order but communicate back to the parents exactly what the allergy concern was. their tray was assembled and before the tray went out another worker at this restaurant check the tray to make sure that nothing would harm the child. You've got to give these burger king employees some credit. Not every fast food restaurant would handle the situation the same. read more

workers don't care here!!! me and two other people went through the drive through at 9:30 pm yettttt they close at 11:00pm? as I went through the drive through, I saw a worker by the dumpster talking to someone in a blanket not caring about their job... don't work there if you aren't going to work??? this was ridiculous no one was inside and was waiting for over 10 minutes yet no one was answering. the most shittiest service I have ever received. Royse city one is better, never coming here again :) read more

A 15 minute wait (as a previous poster stated) is actually nothing compared to the 30+ minutes it took when my wife stopped through 2 nights ago. They did not bother telling her that they were short staffed when she placed her order. She couldn't get upset though because the young black lady that was managing explained how the owner insists on running as few people as possible per shift. THERE WAS 2 PEOPLE WORKING, IT WAS 8 PM ON A WEEKNIGHT. Herself and another young man of maybe high school age. Shame on the owner for screwing over his employees. And double shame because they are too much of an idiot to understand the difference between saving a buck on shifts, versus loosing customers because it takes 30+ minutes for a drive through order. Looks like we'll have a second out of business Burger King in Greenville soon enough. read more

Love this burger chain and worked there as a first job but this store is lacking on customer service, drive thru times and hours that they are open. read more

Burger King - the front of the restaurant - Burgers Near Me - Greenville, Texas

This was probably the 3rd time at a burger King in my whole life, I am a mcdonalds fan, but I heard about the fruit loop shake. I ordered chicken fries as well. To be blunt, it was all disgusting, including the sauce for dipping. I have a feeling it tastes like this at all of their locations though. Service was fine and food looked presentable, but it was so gross, I forced myself to eat because I already bought it, and threw the rest away. Stomach ache. Should've listened to Robert Downey Jr.... read more

I visited this Burger King today. Lots of teenage employees. They worked together, they worked quickly, they made me laugh at their antics. They were funny but professional. it took about 10 minutes to get my food, but it was justified. I ordered something that needed to be cooked on purpose. Food was Hot, Fresh, and tasty. Crew, you did a great job. I will be back. read more

Burger king in Greenville Texas is the worst place to eat in Greenville. If I could give 0 stars I would!! From a severely disabled customer... Don't waste your money! LITERALLY! I placed my order, paid with my credit card which was successfully charged even recieved both a text message from Capital One saying that it was successful and a push notification from the app saying the same thing. The female cashier then asked me again to pay even though I showed her the messages stating the time and location that the charge went through. The font on my phone is set quite small so I asked if she was able to see the message and she hatefuly and sarcastically said NO I'M BLIND! I demanded a manager who was 3 feet from this whole interaction and not bothered by it at all. He let her keep dancing in place saying I'm blind, I'm blind. Then when I get more upset at the way HE IS LETTING HER ANTAGONIZE ME, he instead starts yelling at me claiming he doesn't see a receipt and doesn't care what the time/date stamped transaction says I can either pay again or stand an wait for the transaction to change from charge/hold to posted which takes 3-5 DAYS!!! HE WANTED ME TO STAND THERE FOR 3-5 DAYS WITH SEVERE SPINAL INJURIES, 6 HERNIATED DISCS AND A SPINE FRACTURE! You can clearly see me on the surveillance cameras having trouble standing and stretching just to remain upright. It ended with them keeping my money, my food, I have to LITERALLY (NOT FIGURATIVELY) starve TONIGHT. I HAD JUST ENOUGH MONEY FOR A SMALL MEAL FOR MY WIFE AND THEN STILL AFFORD MY DR APPOINTMENT NEXT WEEK. BUT if I have to pay $17.24 twice just to eat then I can not go to my doctor appointment to get the much needed check up on my liver, kidneys and spine. They charge me! And when I showed the proof of payment, they said pay or wait. And would not give any help. I have worked in both middle management and upper management. I have studied human psychology, and the psychology of human sexuality. It is my strong opinion that these two are fraternizing which may or may not be aloud in the same building by corporate rules. This should be investigated since a so called manager (I'm betting low level shift manager) APPEARS to be having a relationship with what may be legal age, but really does not seem 18 years old. since his exact words were " YOU THINK I NEED THIS FUCKIN JOB? THIS JOB IS NOTHING! I HAVE OTHER JOBS! The girl who started this entire problem also said in some way I don't need this job either! But that was while the fake manager and I was yelling back and forth so it was hard to understand completely. Towards the end I concluded by the way he refused to discipline the VERY YOUNG LOOKING GIRL, AND ALLOWED HER TO CONTINUE TO ANTAGONIZE ME. There IS SOME SORT OF FRATERNIZATION GOING ON WITH WHAT IS SUPPOSED BE A LEADER AND A LOWER LEVEL EMPLOYEE... 2. Cleanliness... NOW What I noticed as I was leaving they have half the dinning room closed off "Because they are shorthanded. The open side of the sitting area had 3 tables being used but the entire room was filthy! Dirty floors, dirty tables and the drive through was very slow to empty. How is it that this establishment can not keep this business clean or at least acceptable with what looked like 8 people on staff at the slowest time of day? I have personally seen Whataburger run GRILL, CASHIER, DRIVE THROUGH, AND KEEP THE FULL DINING AREA 95% clean with 10 times the business going on. This location needs an internal investigation and either FIRE THEM ALL AND COMPLETLY RESTAFF OR CLOSE DOWN COMPLETELY!!! I NOW HAVE NOTHING TO EAT TODAY AND HAVE TO WAIT 5 DAYS BEFORE I CAN GET MY MONEY BACK! I wish I could share pictures... read more

Food is fine.... the problem is the orders are almost always wrong. When you order online, they have it right there so they just need to read it. I made a mistake as well, so it happens but then they don't respond when you contact the company to get a refund. Customer service is at an all time low and they don't seem to care one way or the other. read more

Drove up to the front and there were two employees smoking cigarettes about 5 feet from the front entrance Door. Gross. Drove away.

If I didn't like the Whopper, I wouldn't bother with the Greenville, TX location. They ALWAYS get my order wrong at the drive-thru. The people working at the window read back my order too quickly, & I end up checking the bag in the parking lot before I go. I've gotten home several times only to find out they screwed up again. Most (not all) of the employees (managers included), have a poor customer service attitude. Possibly they are understaffed & overworked. Not my problem. It shouldn't be difficult to fill an order that is typed for them to fill. I check the receipt & it says what I've ordered, but there's a disconnect somewhere b/c that's not what's in the bag. Super frustrating! It's not rocket science... read more

I'm a vegetarian. The veggie burger is so yummy! Super nice people work here. I just ordered another one to go!

Yuck. My kids, who are pretty much garbage disposals for fast food, did not finish everything. I hope this place picks up more once it gets better established. BK is usually cheap fare and even setting the bar low, the experience was not optimal. read more

No ice in the ice machine. No catsup in the dispenser. Order was wrong. Once it was right, it was barely warm. Bad experience overall.

I'm happy with this location, not only is it right next to the Walmart but the food is always quick. I'm a big fan of the chicken nuggets and they always give me plenty of sauce! read more

The drink machine SMELLED like it hadn't been cleaned in months, it was almost unbearable and made my stomach turn as I drank my drink, thinking about where it came from. The food was good and the staff was friendly enough but the entire restaurant was disgusting. I had to check 3 booths before I found one that wasn't dirty-and they weren't busy. Then I saw a staff member killing time wiping down tables when there was a half eaten patty under the table next to mine. I won't be eating inside there again and will probably question the cleanliness of their kitchen from here on out. read more

We asked for the combo deal they had posted on the menu and worker told us his manager would not allow them to sell us this deal. Huh?! So why have it posted? Won't be coming back here again. read more

While at my visit at BuRgEr KiNg. I was waiting for over 20 minutes for a burger. I specifically asked for my burger to be dry with no sauce on it. The lady at the register made it clear that i wanted no sauce. When i received my burger i was horrified by the amount of mayonnaise they put on it......wth??? i asked for no sauce. and to top it all off there where only like 3 drinks in fountain. not worth the stop. keeping driving g. sfjvrugfhjp vfeeyjvdjhchh read more

BK is one of my favorite fast food restaurants. I will avoid this loacation from now on, after two attempts to get my order correct and the rude staff. read more

This Burger King opened a almost a year ago and yet even after giving them time to work out the kinks in their staff and procedures this location is so bad I felt it was time to put it into words as a warning to potential customers. First the good. They get one star for the Burger King Burgers, Fries, Chicken sandwiches and Nuggets. It seems these items can't really be messed up taste-wise. When the order is made right (which is a whole other issue) things taste good. I really am sorry that is all I can say positively about this Burger King. I have made 8 trips over 6 months to this location and to say each one was a disaster is being kind. Some of the highlights to save space; 1) The soda is made in one of those new touch screen Coke machines where it's got all kinds of flavor and sodas and yet the formula/mix is never right. I would blame it on Coke but they seem to work at every other location I see them at. 2) several trips through the drive thu over several months and not one of my orders was fast or correct. I mean every time the wait was 10 to 15minutes with no other cars in the line and the order was still wrong. 3) No matter how busy the Burger King is they can't get orders taken quickly. It's like the employees have never used the register before and these are people I've seen here for months. The last point I want to make is the speed of the kitchen and service getting your food to you once you paid. This Burger King is bad. So bad that ever since they opened they clear orders from their timer screen the minute you pay for them so that their ticket times seem immediate (and I have been to Burger Kings where this was the case, and a Wendy's too) but also I am sure it is so Corporate never knows the truth of how awful their ticket times are. When I asked management about the ticket time screen when they first opened I was told that they did that because they were swamped, had hired people who didn't work out and didn't have adequately trained. When I was in college I worked for Wendy's in Oneonta NY. We were hired before the restaurant was completed and we were trained using paper food cut out of construction paper. We had 90 second ticket times at the drive through and 120 second times in the dining room during an opening that was wall to wall cars and people. There is no excuse after being open for many months to be cheating on your ticket times unless you are so bad that corporate would fire everyone for being so bad. Avoid this Burger King. This was my last trip here... Ever! read more

Over 15 minute wait in drive thru and when we asked what was taking so long the girl told us they were short staffed. Isn't that always the excuse??? She didn't apologize for the wait or anything. When we asked where the manager was and she said "she's here but we're just short staffed"! Horrible service! I hope this location gets shut down! Lazy ass people. The Only reason I gave them 1 star is because it wouldn't allow me to give less than zero stars!! read more

This place was a disaster - on 12/30 @ 8:00 pm waited nearly 10 minutes at a nearly empty counter to even get waited on - looked like they had only one person (supervisor) who could run the register and she was doing other things while employees either stood around - talked on cell or ate in seating area. I should have walked out like others were doing but I decided to see how this turned out. Food was cold when delivered because it sat while this one supervisor was doing it all. Total time from entering building to getting food - 25 minutes = many of the drink selections were empty - just threw the food away... This was my 2nd (and last) time to visit this particular BK and I see it closing soon - such as great location by Walmart and other venues but its a waste of good real estate. BTW - sent survey into corporate and guess what you get? A canned response and a whopper coupon - What a joke! read more

Horrible wait time in drive through. I've been to this location several times over the past year and it's always the same. The food is NEVER EVER fresh, and it's always stale, cold and nasty. read more