0/10 experience. I went through the drive-thru today and ordered an 8-piece Chicken Fries, a small tea, a chocolate shake, and a large ice water.
The service was extremely slow, and the customer service was deplorable. I have waited less time for two complete meals than I did today for them to cook one order of Chicken Fries.
While ordering, I asked for a large ice water. The employee asked me three separate times whether I wanted a large ice water or a medium cup with a bottle of water. If I had wanted bottled water, I would have ordered bottled water.
After receiving my card back, I had to ask for a receipt. One of the main reasons I wanted it was because I was charged almost $15, even though the three items I purchased appeared to total only a little over $10. I wanted to see exactly what I had been charged for.
The employee told me to give her a minute. I received my tea and water, then my milkshake a minute or two later. After waiting approximately five more minutes, I finally received the Chicken Fries......but still no receipt. When I asked again, I was once more told to give her a minute. She eventually returned and said their receipt machines were broken.
I pointed out that I am never offered a receipt when I visit this location and asked whether their receipt machines are always broken. She confirmed that they are. I find it very difficult to believe that every receipt printer at this location is permanently broken. It is especially concerning when the amount I was charged did not appear to match what I ordered.
To top everything off, my plain chocolate milkshake had Oreo cookie pieces mixed into it. I did not order an Oreo shake. That is a serious cross-contamination concern, especially for customers who may have food allergies.
Between the questionable total, refusal or inability to provide a receipt, excessive wait, poor communication, and incorrect ingredients in my shake, this was easily a 0 out of 10 experience. I will not be returning to the Gaffney Burger King, and neither will anyone I know. read more