BK is a great place for a quick stretch and pitstop. If you are looking for a quick bite, BK falls into that category. Home of the Whopper! Though, in this case, my friend picked up a "Halfsies" which is a side order of French fries AND onion rings. The fries were freshly fried, so they were hot, and had that crispness you'd expect but soft potatoe-y inside. The rings were good with a golden brown batter on the outside. This location seemed newer or recently remodeled. I was surprised to see the self-serve fountain drink machine. I thought most fast food places were doing away with them. Apparently not! Maybe only their competitor with the golden arches. You place your order via kiosk only. Otherwise, you will wait and wonder why nobody is helping you. That shows our demographics, LOL. read more

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If I could give zero stars I would. We made a mistake to stop here, after a field trip on our way back home. I love Burger King, but this one was worse than going to a gas station. The bathrooms are a mess. And looking on a previous photo from back in 2024, nothing has changed. Not sure if there was water or urine on the floor. BIG hazard! There were tons of flies as we were sitting there trying to eat and the workers were cussing up a storm. So unprofessional. Will definitely NOT EVER stop here again! read more

Burger King - Fast Food Near Me - Castroville, California

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On 01/29/26 (Thurs) I had stopped by Burger King in Castroville, California around 3 PM There was only two cars in front of me and at first no cars behind me so it was not a busy time. By the time I was at the drive-through window, there were two cars behind me. I placed my order and I spoke slowly, clearly and heard them repeat the order back to me correctly I had ordered onion rings, but was given french fries instead OK not that big a deal I had also ordered some burgers and I requested two orders of tacos and I didn't receive any tacos whatsoever Unfortunately, I did not realize it until after. I had left the area and I didn't want to drive back just for two orders of tacos. Unfortunately, this is not the first time something like this has happened to me so I normally try to avoid the Burger King location in Castroville for this specific reason but I also live in Castroville and at times I don't wanna go all the way to Salinas to grab something from fast food quickly I understand mistakes can happen from time to time, but this seems to be this specific location in Castroville that constantly makes mistakes Also, the food workers have received a well-deserved raise in minimum wages, even though the price of food has gone up with it, but it's hard to make ends meet on minimum wage to begin with I also understand that young high school kids or kids in their early 20s no longer make up the majority of the people working in fast food locations But the supervisors need to make it a point not only to properly train these individuals but to also continue to check to see if they are doing things correctly the majority of the time at least as I said, I understand nobody is perfect, but if you read other various pose for this website, this is not a one time thing, and it constantly happens specifically in this location Hoping things will improve in the future here read more

Oh where do I even start? Maybe with the staff? Took 20 min for the staff to even take our order. All of our food was incorrect or inedible. Curly black hair in our French fries. We're all blonde in the car btw. Chicken fries were obviously sitting out for over an hour. drinks were all wrong & we didn't even get one of kids drinks. We also had to ask for straws MULTIPLE times & still had to pull around and park to get them. I called them back requesting a refund and was hung up on. Reaction of denial for sure. read more

Every time I go to this Burger King everyone is so nice and always my food comes out right have to recommend this spot

Was looking forward to a charbroiled whopper combo with onion rings. I got them let me tell you all... It's just like I remembered never made fresh, assembled wrapped then microwaved... The onion rings were marginally crispy but a pleasant change from fries. Me and my friends combo cost 28.00!! On top of that THE PLLACE WAS as COLD AS A CRYPT Like they say in Germany .... Neine good read more

This place is a joke. I know fast food is fast food but the customer service here is awful. We got a kids meal and instead of a toy it came with an extra fry. Then the restrooms were locked when my 5 year old had to go and they were lazy and didn't want to come unlock them for us. We're paying customers and were polite. Girl at the front had a attitude as soon as people walked in. Restrooms were filthy when the manager finally did come to open them for us as I had to complain. It's crazy how people can bring a nasty attitude to work like this. read more

Burger King - Poop and pee everywhere. - Fast Food Near Me - Castroville, California

I was treated poorly and with disrespect when I returned my sandwich, which was old/hard and covered in too much Mayo!! Nida the manager and two employees insulted me by making comments about my age. They shook their heads and all ganged up and bullied me. I left with my head low, But with an intention to bring awareness of how they're treating people to the public domain. It's one thing to serve food that's not to the customer satisfaction. It's entirely another thing to treat customers with disrespect and scowl at them. Naida who supposedly is the manager scowled at me and paraded me without saying a word. Her attitude and demeanor was not of a customer mindset. Two of the other gals were looking at me shaking their heads and actually laughing at me as well. Their dishonesty goes a step further by attempting to prevent me from contacting corporate regarding this insulting and disrespectful behavior. These people must think I'm so stupid up but I know exactly what they're doing and how dishonest they are. When I ask for the receipt she gave me the receipt back by tour off the top of the receipt that shows the store number which would prevent me from completing a survey. I believe this and of itself would be a fireable offense to any company. Preventing customers from leaving feedback. I will be pursuing this with corporate. And I won't stop until these people are fired. read more

Burger King - Dishonest attempt to prevent me from leaving feedback my ripping receipt that has the number I need to complete survey - Fast Food Near Me - Castroville, California

Went to the drive thru at 930 on Monday evening and they were out of impossible burgers. We said that sucked because we were disappointed as we are vegetarian and had to try to get out of the drive thru line. Then the male employee rudely said over the intercom "you suck!" Customer service is a zero!!!!! read more

Worst burger king you can go to. I came through the drive through and ordered. As I paid and was handed off my order, not one person said that I was good to go. So I said if that was everything, and the woman named Christine said yes. I made the error of not checking the bag. I came home and saw that I was missing 2 of the original chicken sandwiches. I went back with my receipt. I had my brother go inside to ask for the other sandwiches that were not made. He came back to me saying the manager refused. I went in and it turns out Christine, the manager, was the one that packed my order. Keep in mind her name tag did not say "manager". She argued with me saying that she packed the sandwiches when in fact they were not in the bag. She asked to see the bag but I did not bring it with me. She smirked and said I would have to bring the bag with me if we want our sandwiches made. I then went home and decided to call BK to speak with the manager again. Once I got through I asked to speak with the manager and the employee on the phone said he was the manager. I then let him know the situation and he was very professional and polite and said all we needed was the receipt and they would have gladly made the sandwiches. I let him know the manager who helped, might have been the assistant manager, that even though I had the receipt she refused to do anything. He apologized for her erroneous error and said I can come back to receive a refund. I went back for the refund and at first Christine was at the register but once she recognized me she went to drive through to hide. As I received my refund I asked the employee if it was so difficult for Christine to do this in the first place. The employee responded " She was busy, I'm sorry". What an excuse. The manager, assistant manager, or whatever job title Christine has, she is the most unprofessional person working there and I hope no one gets treated the way I was today. read more

Burger King - the receipt for order 11 - Fast Food Near Me - Castroville, California

The service is the best they gave us a discount On the french fry they are so kind th read more

I got a double whopper and it gave me the worst food poisoning i've ever had in my life.

Cold was very cold and the fries had black things on them from the oil most likely they were old fries worst burger king ive been to read more

Burger King - Dirty fries - Fast Food Near Me - Castroville, California

I usually come to location whenever I want a quick bite either using the "BK" or walk in. The staff always gets my order right especially since I always request something such as extra mustard or pickles. read more

Do not go here. You will get sick. So my husband and I where hungry and had to use the restroom. Well the sign says they open at 6:00am. It's was 7:30 when we arrived and the doors were locked. My husband knocked a few times and the ignored us. So I went to the drive thru and I had to ask to use the bathroom and she said come in. We went in My husband ordered food and we left. Well than my food was cold to the touch. So I was like oh it might be because it's a bit cold but no the inside of the food was cold as well. My husband took a bite of it and he spit it out it was also cold. Than I ask my husband for the receipt he said they ran out of paper. So we go back I do not go in as the vibe was off already. My husband said that he told one girl her issue and than the manger came out my husband told her that the food was cold. And her response read more

First of all I've been coming here since I was a child the food is okay service is horrible from what I heard I've been friends with the manager son for a while but guess what his son is a SIMP lol read more

Same thing. Can't hear or speak English and will get your order screwed up but you knew it was going to happen

I go here every week with my family sometimes they get are orders wrong but we go to tell them and they are very nice about it I love it here the food is also really good read more

Was craving a BK burger. Haven't had one in years, bad idea.. from this one anyway. Whopper Jr and onion rings.. I was sick in 1/2 hour and in the bathroom for a 1/2 hour purifying that shit from my body. TMI I know but be warned.. read more

hecka good food service was good too idk what ambience is or wtv but yeah so yeah i need 85 characters read more

So it sucks because when I work down this way it's a long commute home and I like snack foods and BK is the best at that. I ordered 8pc nuggets and 8pc jalapeño poppers and figured I could eat a small burger too so got the bacon cheese burger. Besides the burger the food was great! So here's the context, it was like 1:45-2pm and there was this white dodge caravan ordering food and talking to the lady too, I was able to get halfway through my Hulu show while waiting ~12 minutes, I almost left! But drove up and literally took me 15 seconds to order. Pull up behind this caravan and sit at the window and she complains or whatever she keeps doing and I finish my show by the time she drives away. So now these workers have dealt with this crazy customer and my simple order suffered! It absolutely sucks that other people burden them workforce and then force me as a customer to attack them on a review. Truly sorry but there needs to be a change because my simple fast food order should've been easy to get and go but that lady In front of me was so inconsiderate. Worst of all is not getting what I paid for and finding all this out mid-drive back home is really frustrating. read more

Burger King - Fast Food Near Me - Castroville, California

Bad service and RUDE! at drive through. The cashier asked what you want and doesn't have the patience to wait to take an order! I asked nicely if they have curly fries she said No we don't sell those, I asked if I can order Oreo shake and she said the machine is broken. So like the hell and Am I supposed to order now? And plus she's making me hurry up when no one's behind me. Like girl if you hate you job, be somewhere you don't have to deal with people! I think if a customer is nice and polite, you should return the same vibe. Don't be rude! If another customer is rude, then sure maybe if you don't believe in customer service then go ahead and be rude! Overall will never come back to this a hole place. read more

If I can give it zero stars I would rude no ketchup ordered French sticks and didn't even put syrup inside bad workers should fire them all

As any upset customer would, I wish I could give this place no stars. I came to this establishment while driving from Big Sur California back to the sf Bay Area in the beginning of September. Me and my fiancé went through the drive-thru and never received our credit card back. We didn't even realize this until about an hour into our drive when we had to stop for gas again. We we thought it would be safe at an establishment since most places have protocols for lost cards. We didn't receive any call and it was not a big deal until about two weeks ago. I was looking at my bank statements, and there were nine fraudulent charges made in Castroville. I live nowhere near Castroville in the last place. My credit card was, was in Castroville at this very Burger King. This city is about 2 1/2 hours away from where I live and the only way it could have had fraudulent charges is if an employee took my card and used it. I have since canceled that card and have filed a police report. I understand I should have realized I didn't get my card back, but the staff is trained on transactions and to give change/card with the receipt. I would not even give this place business because it obviously has one or a few people that like to steal from customers. read more

You know what you are getting when going to a fast food chain, it's not a 5 star restaurant everything is made by machines and timers try to understand the people that are working here most of them get payed minimum wage so don't expect the best. If there is a mistake, let them know they will fix it, Simple. The food tastes just like any other BK. 3 times out of 5 my order is wrong or missing something, I always double check the bag. read more

Worst bk in 15 mile area. Many times either the product is wrong or the machine is down- the owner Obviously does not care to repair things quickly. Staff seems to think it is funny. Jim Nakashima read more

I ordered 3 cheeseburgers and specified on the cheese and I get home and no cheese and not even tomatoes, my chicken fries also tasted burnt so I had to throw them away. I asked them a question at the window about a coupon and instad of answering I got told off to let them know next time at the window, which I had told them by the way, I just happened to have a question about it. When the girl realized the coupon was added she just said oh its on here but still didnt answer my question. Maybe if 2 ppl didnt take my order they would have known. Also pay attention and repeat the order since its correct on screen doesnt mean its gonna get made right. Never coming here again even if I live near by. Pointless to try to talk to employees since they cant answer a simple question. read more

Burger King - Fast Food Near Me - Castroville, California

If I can give them no stars I would. I got an ice coffee, vanilla, NOT SWEET AT ALL. I got a whopper and specifically asked for cheese, I got my burger COLD AND NO CHEESE. Y'all need to step it up read more

Worst Burger King!! Horrible service especially in the evening! Horrible chicken fries and onion rings! It's over cooked so it like biting down on sticks read more

Decent Pit stop if you REALLY REALLY REALLY REALLY REALLY have to tinkle before going on the 101 and absolutely cannot wait until Salinas. Oh yea. their food is decent too.... although the onion rings were a dark brown last time.. *shudders* read more

We got our order to-go (drive-thru). Our order was not followed properly as we asked for no onions in one of the sandwiches. I'll still return to this BK as it's a burger joint closest to home. read more

It's Burger King... so whats to say? The drive thru is what I use. Often they forget items so now I check before leaving the parking lot. read more

I offered to buy my family dinner they replied "Do you want to die" my daughter went there and ah half mile down the road she had to pull over and vomit. Other people told me about similar experiences . They remodeled I went back at first it was great then ok now I went there on 12/2 an hour later I got violently ill. I have eaten BK in salinas good marina better seaside good but Castroville for your own safety keep driving to the next one. read more

The customer service was great Oshauna sorry oof I spelt her name wrong was an amazing cashier and she was helping my friends and I wit our order and on top of that the food was amazing. read more

Absolutely terrible! On a simple dine-in whopper meal it took twenty minutes. When I picked it up they had bagged it, no big deal. When I went to sit down in an almost empty restaurant there were no clean tables even though there were at least a half dozen employees doing absolutely nothing while one of them did all the work. The drink dispenser was out of most drinks and the catchup dispenser was empty. When I opened my bag they had put my fries in upside down so I lost half of them trying to get my burger out. This place is a joke! read more

I was thirsty for a cold coffee drink so we stopped in here today. I got their Mocha Frappe, it tastes just like a chocolate milkshake except not so thick and a little sweeter. Didn't really taste like coffee though 8(. read more

Burger King - Mocha Frappe, like a chocolate shake - Fast Food Near Me - Castroville, California

I am beginning my review as I am still at the window waiting for our breakfast and coffee. I'd like to complain about the associate working the window and drive thru speaker named SERENA. I saw her name embroidered into her jacket. If Burger King would spend as much time teaching their staff customer service as they would in selecting their matching 70's track suits then we would really get the ball rolling! My fiancé and I ordered a French toast sticks meal and an extra coffee. My fiancé asked if she would be able to add the creams and sugars. She stated it depended how many he wanted. So we asked what the minimum was. Serena then became agitated and said sternly and unprofessionally...you know what how MANY did you want in there. So he said ok I want 3. She said quickly nope sorry can't do 3. So we said ok 2 then. She laughed like she did not want to do it at all. And even then she still tried handing us our coffees without cream or sugar. Ohh and she let us start driving away without our food! Burger King you have always been awesome but this dim witted entitled brat will bring you down. Teach her some manners, teach her good customer service and remind her of her place. I hope she realizes that she is only a Burger King drive thru girl. read more

This Burger King is the worst I been to! They don't have good customer service at all inside the store or the drive thru..They can take customer services classes I am pretty sure as big franchise that BK they can pay for that! Today I went through the drive thru and I order a few burgers for my kids and my self .. I asked for bbq sauce and they were out.. Ok I asked for ranch and they were out as well.. Can you restock your items please so when customers go you are ready for them and order more incase you run out? I guess.. read more

Crew is never nice at all and it seems they hate their job... They need friendly people working here...

I came to this Burger King I'm from Monterey the employees were disrespectful and unhelpful the tables were filthy the floors sticky the bathrooms are disgusting the soda machine area was filthy they need to get better employees that can actually do their job read more