Worst restaurant I've been to in a long time. I created this account specifically to complain about this place, that's how serious it is.
Aside from the parking lot being dirty and the inside un-clean, the service was horrible. I went on Friday afternoon at 4:49pm, despite being a Friday and rush-hour this restaurant only had 3 guests inside beside my family & I, it was not busy. We placed a simple order, hamburger combo for kid #1, cheeseburger combo for kid #2, hamburger and chicken sandwich. We waited an unusual amount of time for the food, as I'm waiting I see the drivethru flowing freely. I wonder if they give priority to drivethru over inside guests? While waiting, a single male had finished eating, came to the counter and complained that his burger was horrible, he said he only ate the bun. The cashier just looked at him and said sorry, didn't offer a refund or coupon or anything. He just left. When the food comes it was 1 burger short, I gave the 2 to my wife & daughter to start as I waited for my son's burger, (while mine got cold). At this point another guy comes in with a bag of food and waits to be addressed. The cashier comes up and he throws the bag on the counter and just says "look". She looks inside and her eyes widen, another employee walks by and the cashier shows her the bag, that employee just takes the bag and throws it in the trash, they proceed to ask for his order. Finally my burger comes and I ask for the 2 drinks, she says she already gave them to me. I have to tell her a couple of times No you didn't.
The employees just don't care, the owner needs to be made aware of this. I guess I should have read the reviews before going, but you usually don't need to read reviews for a fast food joint (Tims, McDicks). Had I done so I would have seen they already had a 2 star rating. Absolutely unacceptable. read more