I just hit the drive thru at this Burger King on a Tuesday night around 10:45pm. The manager was very nice and friendly. The food was great. Fries were hot and just made for my order. I can't stress enough how impressed I was with the manager. She was very engaging and welcoming even though it was close to closing time. It was obvious she took pride in her work. She was also nice to my dog which is always a plus. The food every time I visit this location is always good and fresh. I will definitely return and thanks for hiring employees that care. read more

Don't go there!! They give you a cold whopper and when you go To exchange it they put your Whopper in the microwave for too long. It was too hot to even pick up. We walked out! read more

Didn't think it could get worse More than 20 minutes to get a kids cheeseburger meal at the drive through read more

They need to close this location. The service is terrible. The counter woman is rude lazy and has no emotional intelligence. I will never come to this location again. Whoever owns this location I would think it is not a profitable location. If it is owned by-corporate they are killing your brand. read more

There's nothing fast about this food. Only on in the drive through. 10 minutes for a whopper and small onion rings. The latter of which are soggy. No wonder this place is always empty. read more

I ordered and paid for 2 Whopper Jrs with cheese, no onions, no pickles. I received both burgers with onions and pickles and no cheese on either one. No wonder Burger King is doing so poorly! They don't listen!!! read more

Fries had no salt at all, spicy royal chicken was almost unpalatable If you want spicy chicken, Chic-Fil-A is infinitely better as is Checkers. Over all, a waste of my money and time. read more

I rarely do drive through and should keep to that. But I asked for mozzarella fries and I get home and the lady gave me the wrong order. A small French fries and didn't get me the receipt. Always make sure to get the receipt. The small fries were terrible also and looked like old fries that were torn apart. I was the only one in the drive through, so not like she was distracted. read more

Me and my friend waited for 20 mins before she even addressed us. And still didn't try to take our order so we left. I get days get busy but she didn't even bothered taking our order after seeing us standing mind you we locked eyes a couple times thinking maybe that would hint her to take my order and nothing we me and my friend walked over to Wawa and got our lunch there read more

Worst burger King ever.... went in around 6 pm for a quick bite and got some old and cold chicken nuggets and a slightly warm whopper both not fit to give to a dog. Will never go to that burger King again. read more

Bk on 5417 Lockwood Ridge. Around 2:30 to 3:30 the female workers on staff have to be the rudest staff members I've even see. I pulled in and saw there was one car in the drive through. So I decided to order inside. Once inside I noticed that the staff members were having a loud conversation. I sat there waiting for 5mins until I said some thing. Then one of them came over. Once she was there she just sat there and stared at me. No "how can I help you" or "welcome to Burger King" surprisingly enough this is the SECOND experience like this at this same location with two different employees. They literally don't even introduce them selves. Seeming very annoyed by my presence She just wave her hand like want so you want. Once she seen that I was uncomfortable with her approach she walked away and started to talk about me in Spanish!! As if I didnt know what she's saying . I'm very upset with this experience! I know her actions were racially motivated. I guarantee she doesn't act that with every customer all day!! I will be call corporate.. VERY UNACCEPTABLE read more

Went to the drive thru on Sunday, August 6th. Only one car in the parking lot and no one in the drive thru. Lady came on the speaker and said to please hold on. Then she came back and I ask for an Original Chicken Sandwich. She said "we don't have that" I told her it was on the menu, She said "we don't have that today"! Wait What!!! Don't they sell chicken on Sunday???!!! I said ok and left. I have gotten the Original Chicken Sandwiches there before. They need to close that store.....everytime I try to go there it is always something. When I did get a Chicken Sandwich before I asked it they could cut it in half and was told that they couldn't do that!! What --- they don't have a knife. Won't go back!!! read more

Way long wait at 1:30 pm. Wrong order at drive through. No apology. Left with no food.

Most incompetent workers eveT, female worker spoke zero to no English and charged me extra for pickles and cheese when they were out of them whose out of pickles and cheese read more

i don't want to give it one star!!! this place has the worst food everything is always cold!!!! the people are so rude and i don't even care about that. get the order right!!!!! have the food warm not cold!!!!!!! people save your money and go some where else. read more

I'm a BK fan. Love a nicely made, freshly hot whopper. Third time trying this branch and yet again, by the time you get through the very slow drive through, your food is grossly cold. I'm guessing it's a staffing issue, but nevertheless I'm paying 12+ bucks for a meal and I deserve for that meal to be reasonably prepared. As many others have mentioned in their reviews, just stay away from this location. read more

Employees are pretty chill. Food is ok. Managers are cool. These people definitely deserve a raise.

I tried to give this place a second chance, but months later still terrible customer service. I only ordered one sandwich in the drive-thru, and they still got it wrong. Took 15 minutes to get through the drive-through the first time in 10 minutes to get through the drive-through the second time for one sandwich. read more

I waited 10 minutes for cold sandwiches cheese not melted it was just nasty

Disclaimer: I never post a negative yelp review if it's not truly warranted. I mean, I can't say I expected a five star experience at Burger King. As far as BKs go, it looks clean & modern. I was hopeful. Nope. Upon entering the restaurant, I stopped in the restroom to wash my hands. I wish I hadn't. It seems another guest felt the need to make a nasty mess in one of the stalls. I'm sure he was proud of his handiwork, but I wasn't impressed. Ok. It's a Burger King bathroom. Should I expect anything other? Foolishly, I proceeded to the counter to place my order. A young lady manned her register and only offered a blank stare. A simple "hello" or "Good afternoon" would have been wonderful. Too much to ask, I guess. Without a word, she begrudgingly entered my order. After I paid for my order, I said "ma'am, your bathroom needs some attention." With a sneer and an eye roll, she turned away and started scooping at the old onion rings to fill my order. In short, the bacon on my sandwich was almost raw, the onion rings might have been warm and/or crispy at some point, the ice machine didn't work, they were out of bbq sauce, the people behind the counter clearly don't care, and after 20 minutes had passed, the bathroom was still disgusting. All in all, it was your usual Burger King experience. Have it your way, people. Have it your way. read more

This franchisee is not the brightest bulb in the pack. This location doesn't allow Mobil orders, although you can put one in, they refuse to honor it -- forcing you to call Burger King Corp. and have them give you a refund. Avoid this location AT ALL COSTS. read more

sat in the drive through for 10 minutes and nobody answered unfortunately. it's 10 am on a weekend.

At burger king on Lockwood ridge It is Saturday 3:30 in afternoon There was only 1 other car besides myself. I waited 10 minutes And placed my order for Vanilla Iced Coffee only to be told we can't serve it this time of day. I said it is on your menu and you can't serve it ? I was told it is the managers rule . I guess you just forced me to get iced coffee from McDonald's Even thought I feel burger kings is far superior.,.,. Too bad read more

Why does Burger King advertise if the restaurant does accept it. No 3 for 3 here 30 minutes for a whopper. There were 6 cars total in the drive thru Only took 1 order at a time read more

The manager Debby here is an absolute nightmare. By far the rudest most incompetent manager I have ever seen working in my 2 years of working in the fast food industry and I don't even work there. She swear blatantly in front of guests and if I could call corporate and get her fired I would because her employees are being verbally abused and they don't deserve that at all. She is inconsiderate and was screaming at her employees and decided to close the store because a terminal wasn't working and refused to let anyone in for any reason. She should be fired. read more

Horrible costumer service and they always close early while the hours of operation say that they close at 12am. They never stay open til the posted time . read more

Well I placed an order using the mobile order app, was then told they don't accept mobile orders when trying to pick it up and that I would have to contact corporate for a refund. You also have to request they give you a receipt which is odd. read more

Extremely slow. I was the only person in line besides the one in front of me. It took about 10 min for them to get their food and drink. It was one bag so not a ton of food. It took another 10 for me to get mine for a sandwich, fries and drink. 3 different people came to the window and asked what ordered. Finally I got my food and got home to soggy fries and a soggy bun on my sandwich. After waiting that long at a fast food drive through you would think it would have just been cooked and not soggy. Nope. read more

Horrible. Frys were cold and ordered bacon burgers. Got the smallest burgers ever. Lost a customer

Drive-thru will take 10-15. Don't go. Menu items will not be available after you just wasted 15 minutes. Don't go. If you do decide to stay, your meal will be luke warm and starting to get stiff. Don't go somewhere else. read more

I like Burger King. This location needs help. Service was ok, the food was awful. My whopper junior looked like a hockey puck. Had no discernible taste. Very disappointing. Last Whopper I had was at a location in Inverness, it was surprisingly good. Get your act together. read more

Wonderful place clean nice and realllllllly good service thank u. I have gone to many bk and they are horrible this is the only 1 I can rely on read more

This location has the worst customer service ever. I will not be returning. I tried the grilled chicken for the first time, they didn't make it to my order, so they had to make another one and it was the smallest and worst example of a grilled chicken sandwich that I've ever had. This evening was only my third time here since the location opened. You would think the third time would be the charm but not in this case. Also, I noticed that they're building a Wendy's just a few blocks down the road and I don't think that this Burger King will last much longer once Wendy's opens. read more

Mass up with my order ... I didn't receive french fries at all .. and they send me wrong burger !!!

This is one of the worst Burger King's I've ever been to and I've been to several. The service is super slow when nobody is even in line and the people giving out the food at the drive-thru have major attitudes and are not professional at all. If you hate your job that much, then leave and do us all a favor. We don't want to deal with you as much as you don't want to deal with us, maybe more. It is managed poorly and there are some nice people that work here but they're overshadowed unfortunately by those belonging to the dark side. read more

This shit sucks it's 5 on a Saturday and I have been sitting here for 20 minutes it took them a solid 15 minutes to take mine and the car that was in fronts order and another 10 minutes just for me to get up to the window like honestly fast food should not be this hard like for fuck sakes I only have an hour break and they have taken up almost half of it and I STILL DON'T HAVE MY FUCKING FOOD OK NOW I'M GETTING MAD read more

This location was the worst EVER. The burgers were greasy and OLD TASTING. Would never go back and either should you.

Stopped on Sunday for a drink in the drive thru. Spent over 6 minutes without moving at all. Service was ridiculously slow. So, I left. The truck behind me left too. read more

literally what kind of service is this burger king got going on . like i get waitinh 10 mins for my food cause its coming out FRESH. but seriously 17 mins in the parking lot cause they told me to park and my fries are warm WARM!!! like man you guys suppose to be better cause you have a FULL STAFF man ! worst place ever read more

This is a new location so it seems like no one knows what they're doing. 90% of the staff is on break at the same time. I had to remind them multiple times to get me dipping sauce and waited over 15 minutes for a milkshake, when I went to ask no one even remembered I ordered one. There is barely a selection of condiments and the soda machine has a total of 5 sodas when it's the Coca-Cola machine that's supposed to come with nearly 100 different drinks. Food is decent, not impressed. The management looks like high school kids who seem to lack leadership since all the employees just slack off. read more