I'm not a reviewer. I generally think if you provide me a service and I pay for that service then we're good. But sometimes there's something extra provided that needs some fanfare.
So this is my story, in the fall of '23 I moved from North Carolina to Spokane. I purchased a twenty year old house that still had the original paint on the walls. And senior citizens had lived in it all that time, so it kinda looked like it was from the 80s.
Being the HGTV fan that I am, I needed a handyman and a paint brush. So I went to the internet. I found Burgan Home Services, Brandon asked questions about what I needed and suggested Jake would be a good fit for my needs. Over the next six months, Jake renovated the second kitchen, moved walls and doors, ripped up 20 year old carpet and taught me how to install LVP. He was great. BTW, I only scheduled him a couple of days a week because I wanted to do some of the work myself. He could have gotten it done faster without me as his helper.
I had saved the renovation of the 3 bathrooms for the last project. Brandon came over and wrote up an estimate and I had sticker shock. So I went back to the internet and found another contractor for a quote, and second guy was significantly lower (and more in line with east coast prices). So yeah, I signed a contract with the second contractor. Significantly less, remember.
What a significantly huge mistake, second guy talked a good game but I think he was watching YouTube videos in my bathroom. Trying to figure out how to fix my bathroom. Plus asking for money without making any progress. Then he quit coming at all.
Fast forward to now and we get to the something special. I called Burgan Home Services and talked with Stacy (she's the scheduler). I just wanted some guidance on what to do. Brandon came to my house the same day. He expressed his sympathy for my situation and pledged to help me navigate through whatever recourse I have with the YouTube watching contractor.
Burgan Home Services will be finishing the bathrooms. I highly recommend them, their work and their customer service. They have my loyalty and will always be my go to contractor/handyman. read more