I called today to see if I could get my 2 dogs in as new clients. The receptionist that took my call was rude, ignorant, and very unprofessional. After she answers the phone her first thing she says to me is, "what do you want", how about "how can I help you", try that. I wouldn't take my dogs here if is was free if this lady talks to new clients like that imagine what they do to our dogs. I will smearing this business till I die. The lady that answers the phone needs to be retrained or fired as she has cost that veterinary money.. I'm probably not the only that's she talked to like this. I'm sure her boss or the owner would love to hear how she talks to new customers. When I asked her if she is rude to new customers all the time, she hung the phone up on me. Hope people take notice cause if they are rude on the phone they are probably mean to our dogs also. The lady was a cunt. read more

Bureau Valley Veterinary Service - Veterinarians Near Me - Princeton, Illinois

My daughter moved to Sublette and her dog was very ill. Her vet was in Romeoville. It was time for Oliver to cross over that rainbow bridge. They took him because we are long time customers. It made this extremely hard situation respectful and seamless. They have taken care of our dogs for over 10 years. read more

5 stars for Dr Reed and Dr Sondgeroth 1 star for Dr Adam's Got Dr Adam's today she gave my cat meds That made her act funny Similar problem w dog she prescribed prednisone Which was hard on my dog who was already Suffering read more

Called yesterday about my pit. Told me to feed him chicken and rice. Didn't even look at him. Passed away today. Pieces of shit

My cat, Karl, is feeling so much better, Bureau County veterinary was very patient, great service, explained everything well, handled Karl with care, thank you Anne Adams,DVM and staff, Sincerely, Cheryl Braboy read more

I called and told them my dog needed emergency surgery. They told me Bc I'm from out of town and not a current client they could not help us. Yes I'm new in town. But I will find a different vet to take my dog too. read more

Always excellent care for all my pets needs. Especially love Dr Beth. She has a way with pitties and bullies and my dogs just love her and staff read more

We took our dog there for boarding for the first time. The place was busy when we got there. The 2 receptionists were not approachable, kept their heads down while talking, asked for name without looking. I told them our dog has sensitive stomach so I brought his own food and to make sure he doesn't eat anything else. I got a call that they needed my consent to treat the ears. I noticed that our dog is scratching his ears before we took him there so I thought maybe a yeast infection. When we picked him up, I was told he had diarrhea and they had to treat him for that, did some labs without letting me know! My bill was hundreds of dollars! But I don't care about that, our dog got sick & didn't tell me about it! Our dog lost weight, the food I brought was barely used! I don't think they even deserve one star. read more

Have been taking our dogs and other small animals here forever. They've always taken wonderful care of all our animals. I've called after hours and have never been yelled at, never has anyone been rude to us in the 25 plus years we've been going there. As for the person stating they were told their fur baby needed classes that's not true because we were told in April they were not doing obedience classes due to the shutdown and no one else was at that time. I know there is no way anyone can please everyone and there are just some people that no matter how nice you are will always take it a different way. The next time our dogs have an appointment I will talk to them to see what's happening. read more

I have had nothing but good experiences with my 2 dogs @ Bureau Valley veterinary. Everyone was pleasant and friendly and very helpful.

Friday night very late my dogs got into a scuffle over a toy and i didn't see the cut on my one dogs side until about 20 min or so later. It was pretty deep but not bleeding and he wasn't acting as if it was bothering him. Normally we go to a different vet but they do not take emergency appts after 10pm and their answering machine tells you to call aurora vca or rockford. As i said it was very late and the weather was not that great. I'm not great with night driving and if i didn't have to go over an hour away i wanted to avoid that. I called Bureau Valley's emergency line and the woman who answered was so rude and sounded very irritated that someone was calling so late. She kept shouting at me and after she finally took my information for the vet to call me back she told me i better not let it go to voicemail, and as she was hanging up i could hear her say i don't know what she thinks they're going to do for her. About a half hour later, the on call vet finally called me back and she didn't sound any more pleased as the lady who answered the emergency line. She took all my information about this situation, then proceeded to tell me that since he wasn't bleeding, and didn't seem to be in any pain to wait for our regular vet in the am. She says because she is the only one on call saturday and they are trying not to take any new clients and she is already swamped the next day and really needs her sleep. Basically telling me she didn't feel like helping and to call someone else cause she wanted to go back to bed. I have never been treated so poorly and just totally brushed off. I would NEVER recommend this place to anyone if that's how they treat people who are in an emergency situation and need to get their pets taken care of. I ended up taking our fur baby to our regular vet saturday morning. They were able to get him in as soon as they opened and as usual took amazing care of him. Thank god this wasn't a life threatening thing because i likely would have lost my fur baby, thanks to careless brush off of those at Bureau Valley. If I could have given them no stars or negative stars i would have. Shame on them!!! read more

When we walked in, we were not at all greeted. One of the receptionists just piped up and said "last name" a few times until we realized she was talking to us. Our vet came in, didn't introduce herself, and started touching our puppy (13 weeks) immediately. She referred to her as "it". Our girl was getting the wiggle butts and the vet was trying to check her heart, but I could tell the vet was getting irritated with her because she said "wow this one is a little brat huh?". I brushed off that rude and judgmental comment as maybe playful banter. Then, our girl must've nipped her because you could tell the vet got really angry, grabbed her fur, and flipped her over. Now, she's explaining how to put our dog in a "chokehold" to help her calm down when she's being nippy. She shows us how to pull and tug on her fur in order to "prepare her for vet experiences". While she is explaining, a tech comes in and is explaining medication to me. The vet then says to me, "are you listening? You're going to need to do this too". All the while our girl is trying to get away from her, is yipping, and crying. Then our girl gets her shot and she doesn't even flinch. She said over and over that our puppy is dangerous and she's worried it will be an aggressive and fearful dog. Then she had the audacity to pitch the obedience classes they offer, saying "this dog could really use it". I'm beyond pissed off and no pet deserves to be treated that way EVER. She must like to pretend she's a behavior expert when she actually doesn't have a clue. I'm sick I made the mistake to bring my pet here. read more

We had taken our 8 year old black lab, Thor, in for a visit earlier this year fearing he may have some sort of kidney issues or bigger medical issues starting. Our visit was with Dr. Adams and she ran blood work and did urine tests and pretty much told us that Thor was going to die without giving us any reason as to why and refused to do any further tests because it "wasn't worth it". Fast forward to now and my poor baby has a football sized mass growing in his abdomen and has to be seen by an oncologist at the University of Illinois to see if there is something we can do for him. I'm not here to say that every doctor at this office is awful, but I have absolutely nothing good to say about Dr. Adams. If you have your pets best interest in mind do not take them to her. read more

I have been going here with my dogs for four years. Boarding and vet services exclusively. This morning I had an appt for my 7mo old pup to get neutered. I have never had any issues before. I did not know what time they opened and the first door typically takes a bit of strength to open. So I pulled on the first door and it opened but the inside door was locked. I must have been a few minutes early for my 730am appt. I was fine waiting in the entry way until they opened. Another couple of customers came in and one of the clerks came to the door and said they weren't open yet through the locked door. When she finally came out she started yelling at me about the fact that if I have to pull on the door then they aren't open. She said "some people don't know how to do do what they are told". I was so shocked. She kept going on so I said I was leaving. And she said "good". This was in front of all the other customers who also had gathered. If this is how they treat their paying humans who inadvertently open a door that was supposed to be locked, how in the world do they have patience for my fur babies that can't talk or speak up for themselves. There are so many more options. I will never ever put these people in the care of my dogs again. read more

Normally I wouldn't have anything bad to say about BV, but after just one phone call I believe I may be using a different vet service. I called looking for my dogs vaccination history and when whoever answers the phone on Sunday's answered, I was greeted withe "BV vet what's your emergency?" This threw me off and I told the person on the other line what I needed. The person on the other line quickly became agitated snippy and boarder line rude. I was quickly scolded for calling when the office was closed without an emergency (I didn't realize it was Sunday) and then promptly hung up on. This experience could've gone completely different and a lot better. Whoever answered phone did a horrible job providing customer service. I'm not upset the I didn't get what I needed but rather the attitude I received while looking for it. I'm very disappointed. read more

Had to call for emergency for my dog while visiting from out of town. Dr. Adams was great. The facility is beautiful and emergency price was reasonable. Thank you! read more

The ladies at the front desk are usually always rude. Took my dog to the groomer today and the girl did the total opposite of directions. The vets are good there. So if I could rate them separately I'd give them a 5. read more