I am very disappointed with our experience. We brought our Pomeranian in for a groom and clearly did not ask for her to be shaved. Unfortunately, she was shaved down anyway.
We took the time to explain what we wanted, but it felt like our requests were not listened to. A Pomeranian's coat is an important part of their health and appearance, so having it shaved without our approval was extremely upsetting.
We expected better communication and for our instructions to be followed. Sadly, that was not our experience, and we won't be returning. read more