Clean linens, cold A/C, and the BEST location for walking to all our meals. Complimentary Homeboy…read morepastries every morning. Coffee in your room or the lobby. Refrigerators in every room and FREE parking. Easy freeway access. The absolute best value for our money.

Stayed here for our Universal Studios trip! Amazing staff and lovely stay. We booked a queen and…read moregot a free upgrade into a king. Only concern was the smell of the carpet/AC as there was a strange smell when we turned down the AC. Anyhow we placed a car vent air freshener on the AC and it was good. On the bright side, it was a quiet stay, great location, free parking, super convenient for ride share services, comfortable beds, and next to the studios.

I know hospitality -- and this property gets it right…read more I stay here fairly often. As a short-term rental host whose own home was recently recognized in the top 1% in the city, I book the SpringHill Suites when my place is full and I need to stay close by. So I'm not a casual reviewer -- I evaluate stays the way I'd evaluate my own. The rooms are genuinely well sized, and the desk is large enough to fit the 42-inch monitor I travel with everywhere, which is rare. Parking is a small fee. Breakfast is included, and coffee and the best iced water I've ever had are available around the clock -- a small thing that tells you a lot about how a property thinks. Every single staff member I've encountered has been pleasant and accommodating. That doesn't happen by accident. The manager, Tiffany, is gracious and patient, and the tone she sets runs straight through the whole team. Culture starts at the top, and hers is excellent. I speak from experience when it comes to top-tier hosting. Marriott is lucky to have Tiffany.

Unfortunate experience today at SpringHill Marriot Burbank…read more In the past we have received decent hospitality at this hotel. Today was not the case. I'm writing this review because I was not pleased with how a guest was treated at your hotel business today. We send our friends, family, and clients to stay at the location due to its convenient location to our business. After today's experience, which was the complete opposite of hospitality, we will no longer be staying with SpringHill Marriot on San Fernando Blvd. in Burbank. Has hospitality in the hospitality industry ended or something? Since when do we make hotel guests (who like to tip) hunt down and fetch their own luggage cart without offering assistance, let alone help locating cart? The guest, who is arthritic, called to ask for a luggage cart to her hotel room, was told to go find a cart no one was available to bring a luggage cart to her room. The guest just wanted to be able to check out & felt embarrassed trying to locate a luggage while hotel employees watched on and did not offer help. The woman Cara at the front desk could not be bothered to help either. I will Also mention that when we booked this reservation,,whoever took the information down on the hotels end did not properly enter the reservation into the hotel system. So our guests Check in ALSO did not go smoothly. We had to get that fixed as well. More time wasted. I rarely write a bad review on Yelp but I strongly feel it is necessary this time. Very unfortunate experience today at your not very hospitable hotel.

40 Hilton Stays This Year, and This One Made Me Feel Like a VIP!…read more Tonight marked my 40th Hilton stay of 2026! That's 40 separate stays, mind you, not nights. I'm approaching 70 nights this year, so I've become pretty familiar with what separates good Hilton properties from exceptional ones. In years past, I've spent upwards of 230 nights annually at Hiltons around the world, so this has actually been a light year...! Well, I've got to tell you, the Hilton Garden Inn Burbank Downtown certainly knows how to make a guest feel special! Upon checking in, I was pleasantly surprised to discover I'd been selected as the hotel's Guest of the Day! There was even a welcome sign in the lobby with my name on it. What a wonderful touch! But the real surprise was yet to come. Apparently, being Guest of the Day at this property comes with a spectacular perk: an upgrade to one of their enormous suites! My suite was on the fourth floor, and upon opening the door, I immediately realized this wasn't your typical hotel room. Beautiful hardwood flooring, handsome dark-stained furniture, and an incredibly spacious layout. The living area featured a comfortable couch, additional chairs, a coffee table, large television, and a lengthy wet bar with sink, cabinetry, and plenty of counter space. There's also a workspace for those of us who occasionally need reminding that we're traveling for business...! The separate bedroom is equally spacious, featuring a king-size bed, bedside lamps, additional furniture, and another television. Plenty of room to spread out and relax. And then there's the master bathroom...! A large soaking tub, expansive walk-in shower with glass partition, spacious vanity, and enough room to practically host a small gathering! Okay, maybe not quite, but you get the idea. Impressive, especially by hotel standards! A Keurig coffee maker, assorted coffees and teas, and complimentary bottled water round out the accommodations nicely. But there's much more to appreciate here than just the rooms. Downstairs, you'll find a wonderful restaurant and bar, including The Kitchen on San Fernando. The bar features attractive backlit shelving, an excellent selection of spirits, and a comfortable atmosphere perfect for enjoying a cocktail or two. The food is great, the drinks are great, and neither is outrageously priced! Evening room service is another welcome convenience after a long day. Honestly, you could check in, enjoy a wonderful dinner and cocktails, retire upstairs, and never need to leave. But here's the problem with that plan...! You're just a few short blocks from downtown Burbank, with its terrific assortment of restaurants, bars, shops, and entertainment. For someone like me who loves exploring the local dining scene, that's awfully tempting! In fact, tonight I ventured to Pasadena to visit The Daily Catch, a longtime Boston favorite that recently opened a Southern California location. Fantastic meal! Try the monkfish Marsala served over squid ink pasta. You can thank me later! But I digress! What truly elevates this Hilton Garden Inn above so many other hotels is something you simply cannot manufacture with fancy furniture, expensive renovations, or impressive amenities. It's the people! The genuinely wonderful attitude of the employees here is something special. The smiles, laughter, friendly conversations, and sincere hospitality make you feel like a welcomed guest rather than another room number passing through. And believe me, after nearly 70 hotel nights before the middle of October, you really appreciate those little things. A comfortable bed is expected. A clean room should be a given. A good restaurant and bar are certainly appreciated. But employees who genuinely seem happy to see you, take pride in their work, and go out of their way to make your visit memorable? That's what separates an ordinary hotel stay from an exceptional one. Being selected as Guest of the Day and receiving such an amazing suite upgrade was a wonderful surprise. But even without that special recognition, this property has everything necessary for an outstanding stay. Between the comfortable accommodations, excellent food and drinks, terrific downtown location, and genuinely delightful employees, I honestly can't imagine a better place to stay when visiting Burbank. Five very well-deserved stars! To the entire team at Hilton Garden Inn Burbank Downtown, thank you for making my milestone 40th Hilton stay of the year so memorable. With hospitality like this, I certainly won't need an excuse to come back!

Stayed here while doing the studio movie tours at Warner Bros and Paramount. The hotel itself was…read morepretty clean rooms don't have carpet which is more sanitary. As a Hilton Diamond honors member, I was able to get $10 food and beverage credit for me and 1 guest so $20 credit total which I used on small Icelandic bottled water which the price sheet said $4. I picked up 5 small water bottles so I could use my $20 credit but what I didn't know was that their system said it was $6. There was a price discrepancy from what they posted on their price sheet on the lobby versus what their system charged so they ended up charging me $30. I had to correct this with the front desk and call back to ensure it was taken care of after I checked out. I wouldn't have grabbed 5 bottles if it was $6. Fast forward to a few days after I checkout I realize the hotel charged me for $16. I called back to see what the charge was for and they said it was for the 2 large Icelandic water bottles in the room. I didn't even touch those. It was annoying having to call them back to dispute the charge. Why would I take those when I already got 5 small water bottles per day? They reversed the charge right away which I appreciated but I wasn't happy I was being charged for something I didn't take. This was a vacation for me and I had to spend time during my vacation and afterwards correcting two things. On the plus, they did offer free coffee in the lobby during the morning hours and they were able to get me a slightly earlier check in, but just those two other incidents left a bad impression on me. I wrote my feedback in their survey which they emailed to me and did receive an apology email from someone from their team, but I was still not feeling great about the whole situation. I just want to warn others to check their credit card after their stay to make sure they aren't automatically charged for water they didn't take. If the default is to charge this to everyone regardless of whether they consumed the water then that's shady practices. Be warned. Other than that, the location was great! Fulfilled my need.

Night staff was much better than the afternoon. I was chosen as guest of the day and I'm a Diamond…read moremember. I checked in around 4. Jan 31. The receptionist seemed over the day. She had no smile, called me a totally different name, offer nothing for a diamond member. The y young lady at night was fabulous and more than made up for checkin. The young man the next day was awesome also. Word smell in the room but it dissipated when the air was turned on. No streaming so I knock a star for that. Contentment breakfast was a great addition. The place could love some love and care. Appreciated the LYFT option because the shuttle wasn't available. Lyft was great and only 15 minutes away from BUR.

Vallet servers on arrival were not helpful. I know I might've been shaky from the drive but still…read more The room was very noisy from the sound on the street. Didn't stick around to find out about the breakfast made a dash for the airport. Nope not again

Well, I had a mixed bag here. Overall, it was a great stay, great location and fantastic staff. I…read morestayed here for a week, room was comfy, bed was great and the curtains definitely blacked out the room for sleep. I had a one-bedroom suite which was nice, BUT, it is on the side of the hotel that faces Interstate 5! While the double paned windows were definitely good, the traffic noise still managed to wake me up several times a night. Unfortunately, ALL the one bedroom suites are on the same side. Not good planning! Breakfast was okay, not the greatest, but I always found something to eat and the coffee was good. Downtown Burbank is a 10-minute walk, so many restaurants and bars abound. All in all, a great stay, but next time, I will forgo a one bedroom to alleviate the traffic noise.

The Hotel: Many seating area in the lobby. Nice fitness center…read more The Room: Visited friends at their suite room. Good size with kitchen. Well maintained.

I stayed at the Marriott for a tradeshow and it was a decent hotel. I gave it four stars because…read morethe room did not feel high-end. It was a bit overpriced for a room with two full beds. The floors were carpet, which is not a great idea. They did give you water every day, which is helpful.

I had an excellent experience at the Los Angeles Marriott Burbank Airport Hotel and Convention…read moreCenter. Juan Hernandez was extremely helpful, and Hannah and Maria provided exceptional service. What impressed me most was the consistency. From security to the coffee area, everyone was professional, welcoming, and clearly committed to taking care of guests. I even observed Hannah and Maria working together, and their teamwork reflected the strong customer-service culture throughout the property. People are often quick to complain but slow to recognize great service. Juan, Hannah, and Maria deserve to be acknowledged for representing Marriott so well.

We stayed at Hotel Burbank this year for our annual trip to Universal Studios for their Hollywood…read moreHorror nights. I got a deal on this booking and decided that commuting from Burbank would probably be better than staying in Hollywood. Thank goodness we did. We enjoyed our stay here. Our room was spacious, clean, and the beds were comfy. We ate primarily from their café and room service while we were on property. The food and service was good during our stay. A special shout and thank you to Carla from your café. Thank you for your hospitality and latte recommendations and coordinating my big group orders for breakfast while we stayed with you guys. There were a few downsides to staying here: 1.) The elevators were down the entire stay. 2.) Paid parking lot didn't seem all that safe. The day we checked out, someone had broken into the drop box for room keys. 3.) There was not a gift shop or store on property. 4.) The thermostat was set and it took forever to cool our room down. We visited during a crazy heat wave. They had this vending machine where I was able to get some motrin for my son, but I ended up having to leave property for two other items not found in their vending machine. It would have been nice not to have to leave property. Those are my reasons this stay wasn't 5 stars. Would I stay here in the future for our trips to Universal; highly likely. The lady at check-in said they have a deal if you book directly through the park that you could add shuttle service back until 7a.m. I'll definitely be looking for those deals when I come back in the area.

Brutal experience. I don't think I've ever rated something so low, but this had to be it. The lobby…read morewas nice, but that's about it... my room was a sweltering 85 degrees upon check in. The setting was turned OFF. mind you, it was a hot day in Burbank so this was less than ideal. It's taken hours to get the room down 5 degrees. The gym is large but not a ton of machines, but does the job. There's a weight rack, 2 Peloton bikes, an elliptical, a row machine, and some other weight options. The hotel itself is SO hot. The elevators run SO slowly. For the price you pay, this was very very disappointing for the stay.

This is our 2nd time staying here. This place is the cutest. I'f you grew up watching Melrose…read morePlace, this is that total vibe, minus the pool lol. But who needs a pool when you live by a beach? The rooms are spotless, totally renovated, shower pressure is 10/10, and the mattresses are comfy!! Do not judge a book by its cover. This place is our favorite and I'm sure we'll be here a 3rd time! Uber to universal is less than $25. Cheaper than actual parking there. Fox & Hound across the street is a great little bar. We happened to catch karaoke night and it was so good! Dispensary is next door for those who partake

Really rude and sexist property manager. I would never stay at this property while he is working…read morehere. He should not be in the hospitality industry. I felt discriminated against as a woman.The hotel itself is cute, but not in the best neighborhood I do like the individual casitas and covered parking for each unit. These would be perfect if transformed into condos.

I spent a couple of nights here for a conference, so I was gone most of the day and didn't use any…read moreof the amenities. Even so, the employees I encountered were very friendly and helpful. They have a new computer system, and it wasn't behaving properly; it tried to charge me twice for parking, but the front desk caught it and fixed it. A different name was on the TV when I turned it on. I mentioned it to the front desk, and they apologized and blamed it on the new system. When I got back that night, the TV just said "Hi,". The room is pretty basic with no frills. No bathrobe or slippers. I did appreciate the in-room fridge where I could store drinks. And while I'm all for switching up the room layout, the bed doesn't face the TV, which made watching it a little awkward. The bed was comfortable enough that I could sleep. You're near the airport, but surprisingly enough, there was no plane noise. A strip mall nearby has a Target and other fast-food places. However, it's not inexpensive, and you have to pay for parking. But it's safe, and that's important to me.

Nice and convenient hotel I've stayed a few times now while I'm in the area…read more Quick and easy to get to from the Burbank airport. They are right next to a huge shopping center as well. Parking lot is big and it wraps around the entire hotel. Nice a comfortable lobby area with plenty of couches and they have a bistro bar that's open for breakfast and dinner. Decent gym and a nice pool with a hot tub as well. The rooms are clean and comfortable as well. Some of them have balconies too. I would definitely stay here again on the next trip.

It is the only place we stay in Burbank now, and I say that as someone who used to treat hotels the…read moreway they treats restaurants, which is to say with restless suspicion and a compulsion to try the next one. Amarano cured me of that in the LA area. There's simply no reason to look. Best in the area by a mile, and the mile is not close. It works for everything. Passing through on the way to somewhere else. Camped out for Universal and the tourist machinery parked on its doorstep. Or running broader Valley and LA operations from a room that actually lets you sleep before the next day's campaign. It flexes to whatever you need it to be. The design gets the balance right, which almost nobody does. Just enough old Hollywood kitsch to nod at where it's standing, and modern in every way that matters once you're actually trying to enjoy the room. It respects the history without cosplaying it. The staff are the thing, though. In a town that treats service as an inconvenience, these people are genuinely, unsettlingly good at it. The bar is a real bar. The food is perfectly acceptable, which in this context reads as a miracle. The valet knows what they are doing. And if you somehow tire of the premises, there's good food and drink within walking distance. I have been back several times. I have no intention of scouting the competition anymore. There is no need. Five stars. Easily.

Another business trip that I tagged along. hubby was working…read morein the area for a week so I joined for the latter weekend it was a cute, quaint spot that was walking distance to some fabulous food spots! continental breakfast included (small cup of yogurt, granola, fruit and a pastry + coffee) breakfast served in the bar/lounge. tons of seating including couch options, table options, bar option and outdoor patio seating. service was super friendly. rooms were comfortable with great bath products and a really nice shower. Comfy robes for use in rooms. a few things were missing though (soap, slippers...so odd) coffee bar in room. nice table and seating area in room. enjoyed the pool one day...there were some very well mannered small kids in the pool so i opted for jacuzzi. it was nothing fancy but still nice. I hear we will be back on a future work trip (yay). valet only...i think it was $45 a day