Great small hardware store with supper customer service. For a small store they have just about…read moreeverything a homeowner or tradesman needs. Prices are very competitive and when convenience and ease of shopping are considered beat the big impersonal bloke.

I came to this hardware needing some specialised help, and bingo I received it…read more Problem: Adhesives previously brought at a chain hardware store meant that some of the art in my home kept falling off the walls. Frustrating, noisy and tiny bits of paints was chipping away, hence the need to re-paint those affected areas. Solution: Came here and was greeted courteously, and was recommended the right nail hooks and hammer to nail into the back of my artworks and onto the walls of my house, without wrecking the walls. Awesome: they check whether you have free reign (you own your joint) or are you a tenant? Then they come up with appropriate solutions. Excellent service, and the prices are great. Result: My artworks have not fallen down for at least a few weeks, not once. They're secure. The product knowledge here is top notch. Rare for hardware stores. My artworks are no longer falling down. Highly recommended, and I believe they also deliver too.

Apart from a BBQ spatula I welded in High School, and my mad IKEA building skills, I know nothing…read moreabout DIY. Zilch. Nada. So its not very often you'll find me in a Mitre10. Truth be told, I'm a little intimidated. But when my trusty instant-read meat thermometer ran out of battery and I opened it up to see some type I had never heard of, I was on mission. I stopped at every chemist, grocer, and office supply store between Central and Mitre10 Pitt St and no one knew what I was looking for. Even eBay couldn't help me out. With minimal expectations, I swallowed my fears and stepped inside Mitre10. Rather than asking me what the heck I was doing in a DIY shop, I was instantly met with a friendly hello and an offer of help. I mentioned the battery I was looking for and she LOOKED IT UP. Apparently there's a battery compatibility book and it turns out that my rare battery was equivalent to a very common one that I could have purchased at any of the other stores I had been to if someone had simply looked it up. I've been back to this location a couple of times since and the staff are always happy to provide guidance and really aren't so scary after all.

Hardware store's are not places I particularly enjoy shopping at. But the Home Timber and Hardware…read morestore, doesn't feel like other hardware stores. It does have a very good collection of all the basic hardwares you would need, but what makes shopping here different is the level of customer service. The store assistants are probably the owners as well, as that reflects in the quality of service being provided. They are keen to assist and offer help constantly. They may not know everything there is to know about hardware, but they do know their in store products very well and can offer suggestions for alternatives. I liked my shopping experience here a lot and cannot wait to go back! .... Did I actually say that out loud! Hm.. I guess a store can alter your perception.