You wouldn't think that the hardware store would become a reoccurring vacation destination, but for…read moreus that's absolutely what this place is. We have loved watching it grow and expand its offerings over the years. my husband being in the maintenance and carpentry fields at times found himself needing things and North Woods hardware has always been there to assist with a cheerful smile. Service has always been friendly and helpful. I love perusing the HomeGoods and I've enjoyed exploring the expanded garden areas no stop to Glen. Arbor is complete without a pop into our favorite northern hardware store.

I've spent money and time here in the past, but never again. Today I went in to buy some paint…read more There was a woman at the paint desk. She said "I'll be right back." She went to the front of the store and started chatting with a coworker. I waited. And waited. Finally, I went up to the front of the store, and on my way out the door I said "Thanks for your help." She replied very contemptuously, "You're so very welcome." I don't know, maybe they feel they have too many customers. If that's the case, I'm happy to help alleviate that situation.

I don't usually do yelp reviews, but when I saw Northern Building Supply only had one review, I've…read moremade an exception. I've always had great experiences here. The staff is vey friendly and helpful.

I've traveled the country and have been to dozens of hardware/building supply stores, all of which…read moresurpass Northern Building Supply in every way. Out dated, unorganized, and rude are a few of their core values. I'll never spend another penny here and you shouldn't either.

Always great service, they go above and beyond to find whatever it is you need. For a small,…read morehometown hardware, Cedar Hardware is the best! Friendly atmosphere, reasonable prices, small town charm.

A great store to have in the area. Always friendly and helpful and I think they have at least one…read moreof everything.

This is your general hardware and catch all store, I say catch all because we needed pickle all…read morerackets and they had them. They have very decent service but will very likely have what you need. I know that the whole world is pretty inflated money wise right now but they definitely have their prices kicking the sky... pretty insane Overall pretty meh

Excellent service, great product selection and they even offer repair services! The advertise as #1…read morehardware store in MI ... I believe it.

They helped me find and source an elusive cabinet hinge. This was way beyond normal advice. I would…read morehave been lost without their observations and suggestions. They are helpful with years of experience that you'll never experience at a big box store.

I did not have a good customer service experience shopping with Michael at the cash register. I was…read morereturning an item and "Michael" appeared to be not happy about it. When i asked him if he could staple the receipt together, he swiftly grabbed it out of my hand and mumble something ... afterwards He did not say thank you or goodbye. I have not been there for awhile and it is certainly a different feel. It use to be great shopping there, you felt welcome and appreciated but sadly it wasn't like that for me this time ... I will no longer shop there and will take my business elsewhere.

I have been coming to this wonderful hardware store for over 60 years. They have always treated me…read moregreat. I swear they have everything anybody would ever want in that store!

Rude people and over priced items. Avoid this place but all means. They turn into real jerks when…read moreyou make a return

The customer service here is terrible! Every time I call or come into the store, they make me feel…read moreas if I am interrupting THEIR day. Very rude and unprofessional. However, the Lumber Yard (Northport Building Supply) associated with this store is quite the opposite. Their team is welcoming, courteous and helpful.

Stopped in to get a screw for mom's armrest of her wheelchair which had fallen out. Cody helped…read moremake sure we had the correct one, then came out to the car to screw it in to make sure it fit properly, gave us a backup and wouldn't take any money!!! Customers for life!!!

They advertise "Gill-Roys has it" and they do! They have always had whatever I needed, even things…read moreI doubted they would have. Add very reasonable prices. and excellent service and you have the best hardware in the Traverse City area!

When I came into the store last week, I was viscously accosted by new appearing employee Otto who…read morecame running out of nowhere to scream, "I saw you on the cameras!" repeating it as his main assertion and privacy violation for a regular shopper who has spent thousands there over the past several years. "You were spraying the primer spray paint on the floor!" Mom and I were taken aback and he looked infuriated, seething and staring at me menacingly, then sneering. I observed his red eyes which I told him was because he was an angry man. I told him never was a warning given, my Mom added no note was there to indicate not to. She told him, perhaps next time you can give her a piece of cardboard to spray on so she knows the nozzle is working. He agreed verbally to do this next time. I told him that not even one time did I not purchase one of those cans which happened to be working. Last year, I had one or two returns when some nozzles were not at a critical time. Mom and I were very upset by his hostile encounter, she was indignant and outraged that he didn't ask politely but confronted me in such an abusive manner, and we shopped for the next cans of primer at Walmart where we observed other testers had made a sea of marks on the floor also testing them out. Instead of the agreement made by Otto, the store violated me again as I walked in the store today and was called out by the female manager Mikki at the register. She also repeated, "you were caught on camera!" angrily. She said I sprayed spray paint on the floor and was not allowed in the store anymore. She added, the police would be called. I promptly called the national number to report the situation and let her know a lawsuit of rights violation would be submitted along with this negative review. Not even one warning was given. Otto provided one and we agreed to abide by it. Otto also agreed to provide a piece of cardboard next time and did not hold to his arrangement to provide further neglect of duty. This goes along with inappropriate interactions with the customer and lack of being the friendly neighborhood hardware folks they used to pose as. They were inconsistent and did not stand behind their own agreements to violate the business-customer rules. I will upload a snippet of my lawsuit when finished where my rights were violated and I was lied to. This Ace should pay for my gas as I'm forced to go to the downtown Ace Hardware and I should be allowed to shop at the local hardware store convenient for me.

This is a fabulous, incredible, awesome hardware store. If you are looking to recapture that ole…read moretime helpful staff this is the place. On entering, someone greets you and asks if you need help, and even if you don't it's not hard to find someone to help when you need it. Lot's of knowledgeable people. I've gone in many times to find supplies for my often quirky projects and there is always someone with helpful advice.