Brad was very kind in showing me the entire process of how my gold got tested. They also show all…read moreof their prices on the website which was displayed right in front of me while my gold was testing! They were very honest and I was happy with my payout when I left! I will be coming back.

From the owner: Call now for a free estimate (416) 756-0401. Get more cash for your gold & silver when selling, and…read morepay less when buying

Pro-Tip for anyone selling luxury items here:…read more Do NOT overshare your personal situation with the staff. When they ask why you're selling or why you need the money, keep your answer completely vague, just say "I don't wear/like it anymore" or "I'm clearing out my closet." If they sense you need cash quickly or are in any kind of financial crunch, they will use that leverage to drastically lowball the offer below what was initially quoted and put intense pressure on you. Keep it strictly business, hold firm on your price, and don't give them any personal details they can use against you during negotiation.

I regret ever selling to them. they take your jewelry with a muffin pan to another room and come…read moreback with a quote. no transparency no regards to the brand or weight of the gold. if you're going to sell several pieces, ask for individual prices or better yet just give them one piece.

Lovely people to deal with. Was in this afternoon to sell some gold and silver. They offered fair…read morevalue and were efficient and kind. A nice store if you would like to buy jewelry as well. Beautiful pieces. Would highly recommend

The owner and the jeweller who assisted are both extremely straightforward, easy to talk to,…read moreprofessional, friendly, PATIENT and honest. I was welcomed respectfully and treated with respect for the hour or longer I took up their time. They cleaned a couple pieces of my jewelry, including the ring I was wearing and put NO PRESSURE WHATSOEVER on me to sell any or all of the jewelry I brought in for cash. Years ago I went to one of their competitors who was brash, blatantly rude and disrespectful, who started popping the stones out of my jewelry before I agreed to sell it. I could go on....DISHONEST. If you are looking for fairness, customer service and to be treated with respect - AL PINTO IS YOUR MAN!

not his fault, he took advantage of an elderly lady, charged her charges that would be consider…read morealarming. he was just, helping out, by making sure, this old lady, was able to sign off on 4 mortgages ....hopefully, he will be not be held accountable,, not his fault, she did not understand the 76% charges upfront. its her fault,, she ended up losing the home ....

The experience I had with this business was horrifying. First of all, Harold talked down our…read moreJewellery like it was trash, but he seemed awfully interested in it. We are not idiots. The two rings we wanted to sell were not great and they were not trash. They were middle of the road and we had realistic expectations when we entered Harold's. So, after he took possession of our rings he immediately got on his cell phone. He remained on and off his cell phone for the entire hour we were basically held hostage in his back room. Whenever we tried to negotiate, the phone magically rang. He screamed at his wife. He yelled at every single person he talked to. The conclusion i could draw was that he doesn't respect a single person he talked to on that day. In the middle of this nonsense, a group of men came in. Obviously Harold didn't like the looks of them because he locked up the cages and made them talk to him through bars...even as they could plainly see us sitting comfortably at his desk. He talked to them like they were scum and in the end there was no transaction completed. Finally, he came back to us. At that point, I wanted the rings back and to get out of there ASAP. He refused to offer a fair price so we took the rings back, at which point he treated us like we were in the wrong for not taking his price. He was rude, arrogant, and pretty much mean. I'd never do business with Harold the Jewellery buyer, even if he was the last gold buyer in Toronto. This experience is the mark by which I measure all bad customer service, and I have yet to have another experience reach the pinnacle of bad experiences that this instance did. Please, do yourself a favour and avoid this place at all costs.

Pre‑Order Nightmare. Buyer Beware: Six‑Month Delay, No Accountability!!!! placed a preorder with…read moreToronto Gold Bullion (TGB) under their advertised 2‑day FastShip delivery guarantee, expecting a simple, straightforward transaction the way any customer service should be. Instead, my order turned into a six‑month ordeal that caused me an enormous amount of stress and frustration. What should have been a routine purchase became one of the most exhausting consumer experiences anyone could have. My emails went unanswered for long stretches -- sometimes 6-7 weeks with no response. Updates were vague or nonexistent. At one point, I was even told that I would need to pay for the time spent reading and responding to my emails, which added even more stress to an already difficult situation. At no point did I receive any clear documentation or proof that my order was actually being sourced. There was no indication that my order would ever be delivered. Watching months pass with no transparency, and feeling like I was being punished for asking questions or filing with government oversight agencies, was incredibly stressful -- especially when you've entrusted a significant amount of money to a business and have no idea what's happening behind the scenes. When the delay became completely unreasonable, I escalated the issue through the Better Business Bureau and provincial consumer protection services. Even with these agencies involved, communication from the company remained sporadic and unhelpful. Deadlines were missed, explanations kept shifting, and requests for alternative solutions using in‑stock items were dismissed. It felt like every attempt to resolve the situation was met with resistance or silence, and the stress of not knowing what was happening only grew. As the situation dragged on with no progress, I reached a point where I genuinely didn't know what else to do. Things only began to change when I consulted a paralegal to understand my rights and prepared to file a Small Claims Court claim. I even considered contacting local and federal police services and other government agencies for guidance, simply because I felt completely stuck and overwhelmed. When you're dealing with a half‑year delay and no transparency, you start looking for any legitimate avenue to get help or clarity. Only after significant escalation and maximum pressure did the company finally agree to ship part of the order and refund the remainder. I did eventually receive my partial shipment and refund, but the process was far more difficult, stressful, and drawn out than it ever should have been. The emotional toll of dealing with months of uncertainty, unanswered messages, and inconsistent communication was honestly draining. In my experience, TGB's preorder system allows customer funds to be held for long periods without clear timelines, accountability, or evidence of progress. This is extremely concerning given the substantial amounts of money customers entrust to bullion dealers. Their advertised ratings also do not match the reality reflected in many recent customer reviews, which potential buyers should pay close attention to. Based on what I went through, I strongly advise anyone considering a preorder with TGB to review recent customer feedback and proceed with caution. In my own experience, other Canadian dealers such as Border Gold and SilverGoldBull have been far more reliable, communicative, and transparent. This review reflects my personal experience and opinion as a consumer.

They make sure that you have a good experience every time. They shake your hand, look you in the…read moreeye and give excellent service.

Really great jewellers. Amir is great. He really took care of me in educating me about quality of…read morediamonds, gold etc. He's been in the business since his teens and knows a lot. All the staff are very friendly and patient. Selection of items is great, lots of variety and Amir can basically design anything for you that you want. The store itself is quite nice. It's newly renovated since they originally opened. I'll definitely be back and recommend Amir for all your jewellery needs!

This past week I visited Finest Gold Gallery hoping to find a gold chain and cross. I had the…read morepleasure of dealing with a lovely young lady named Tara who helped me find exactly what I was looking for. She was patient and very knowledgeable. Also, she was kind enough to fix a necklace of mine that was badly knotted and she cleaned a small gold medallion for me that looked brand new when she handed it back! She did both these things for me free of charge. I give Finest Gold Gallery 5 GOLD stars and I recommend them to anyone who is looking for quality merchandise at reasonable prices, and wonderful customer service.

Jared called me today, told me that he probably made a modest profit on the coins I brought. No…read moreproblem with that! People deserve to get paid for their work! If I had gone to more than one dealer, I wouldn't have been afraid I had been taken advantage of, and I think other people might want to do that. I wasn't prepared to do that. I'd go to him again.

I was selling a coin collection that belonged to my father. Jared provided an estimate, including…read morethe good news that the gold coins were worth quite a bit more than my internet search had indicated. I felt that he was very fair and he provided a good service. He operates by appointment and I was a few minutes early but he let me in and started looking at my coins right away. I am glad I decided to come to Metro Coin and Banknote for my estimate and sale.