Wow. Amazing customer service. I am a raving fan of this company!…read more It was the fall of 2019, and hubs and I had just purchased a condo that needed everything. Full renovation. For floors, we were pretty sure we wanted vinyl plank, and visited several places around town just in an effort to educate ourselves. We wanted something nice, something that really looked like wood since we had real wood floors in our previous home (which Mercury installed about 12 years prior, great experience with them at that time, too). We quickly discovered LVP, luxury vinyl plank. But even as we narrowed to that category, the options were seemingly endless. We called Cristal from Mercury who we had worked with on our previous wood floors, and she came right out to our new place with several options, just to work through what we wanted. Cristal is so knowledgeable and sweet! A real joy... she educated us AND she listens. Long story short, we stretched our budget as far as we could get it and chose a really nice high end LVP. We were happy! Delivery came on a Friday, and the install crew began work in a Monday. The install was expected to take a week. A few hours after work began, I got a call from Cristal. Problem with the flooring... her crew had discovered the problem fairly quickly, and opened about half the boxes in an effort to find flooring that didn't have "the problem". No luck... Cristal said she had already made contact with the manufacturer to find out if they could get replacement flooring expedited... flooring without "the problem" (the problem was most of the floor wouldn't snap together properly, and those pieces that did snap together would not seat together flush, left gaps between planks). I was very grateful to the install crew for stopping install and for Cristal jumping in to sort fixing everything quickly, but I was clearly worried about our condo renovation. You know how these things go... can't do the next thing until the first thing is done, and so on. And I was on a tight deadline... our current home was sold and we needed to move out by a certain date! By the next morning, Cristal called. The manufacturer finally called to say the entire manufacturing lot had "the problem", and they wouldn't be able to replace the flooring for upwards of 6 weeks. I gasped! She quickly told me not to worry, I could pick another floor and they would rush ship it. Hubs and I LOVED the floor we had chosen, but we had no choice... we had to pick a new one. Cristal came right over with samples... by then she knew exactly what we liked aesthetically. I looked over everything and quickly narrowed down to two... after a few more minutes, I decided. Cristal said she thought I would probably choose that one and it was more expensive than my original purchase. Great.... how much more? We had already stretched our budget. Cristal said no extra charge... Mercury would give me the new floor for the same price as the old floor, AND rush ship it. I was flabbergasted. They took a situation that was not their fault and made it the best they could. Like I said, amazing customer service. The new floor came a few days later, rush shipment as promised. But now the install crew was working on a new project (they were out of work for about a week after my project fell apart). But they came in after their other project, on weekends, late at night... whenever, to get my floor installed as quickly as possible and get my project back on its timeline. There were a few tense moments with the install crew, I will admit... there were moments I thought they might be cutting corners. But looking back, they weren't. We were all stressed to the max, and the crew was working triple time. They did a good job. And miraculously they got it done, and I was very grateful. Follow up work was done a couple weeks later by Michael... he did some tweaking to the floor and trim work after my cabinets were installed. Super attention to detail and doing a job the very best it can be done, even if it takes extra time or another visit. He was amazing! All in all, this was the best experience I've ever had with a service company. I ended up with a beautiful floor that is better than the original floor I chose. But I would not recommend going through the stress of this situation to my worst enemy! Im still in awe at how Mercury took a tough situation and bent over backwards to make it better, even though they did nothing to cause the problem. There is no other company I'll ever recommend for flooring... Mercury has a customer for life!

The installation team is top notch and does amazing work. We could not be happier with the outcome…read moreand wholeheartedly recommend Mercury for all your carpet and flooring needs.

We had a great experience with Mike and his company installing a new floor in our sunroom. We got…read morea few different quotes for the work, including from Mike who came out to look at the space on a Saturday afternoon. Mike's wasn't the lowest bid, but it was the only one without contingencies, and the only one which stated up front that his crew would remove the old tile floor, repair any underlying issues with the subfloor, and level it before installing the new luxury vinyl planks. Plus we felt comfortable after meeting him about the plan and the quality of the materials/work. It took about two weeks after signing up to get the planks ordered/delivered, and then set a time to do the installation. A two-man crew showed up around 8:30 a.m., gave me some updates along the way to show what was happening (and ask some important questions I hadn't considered, like which way the new planks should run), and they finished installing the flooring and the quarterround by about 11:30 a.m. Everything looks great, and we are very happy.

A lot more than effort and energy in finding the right tiles. We were pointed in the general…read moredirection but no personal effort. Don't think there was any real interest. Was a waste of a one hour round trip.

We needed a part of recent floor installation repaired after being disappointed with the original…read moreinstallers work and attempted repair. Transitions were loose or falling off and the flooring was sliding and cracking. David's consultation and estimate gave us confidence to move forward and we're very pleased with the results! He was responsive and professional, within budget and worked quickly. It's such a relief to know this project is complete; thank you!

I highly recommend David to install your LVP. He did a great job for me. His was price was on…read moretarget and he was easy to communicate with. Very satisfied.

Lynn V. I had an amazing experience with American Flooring…read more From the first consultation to the final installation their team was professional and friendly. My new bedroom flooring was beautiful. A special thanks to Maureen who went above and beyond to help me find the planks for my laundry room. I highly recommend American Flooring.

Return customer.... Now permanent customer!!!! They keep…read moregetting better and better !!! The installer had input to make the installation even better !!! Wow !! Thank you to the team at American Flooring !!!

Leon and crew did a great job. I contacted him via the Yelp component and we scheduled a date for…read morehim to check out the job. He showed up on time and evaluated what needed to be done. Leon is very personable, pleasant and enjoyable to engage with. Within a few hours he had sent me a quote. I believed that it was a better quote than I had received from a second company, so I decided to go Leon. I contacted him and we set a date unfortunately, Milton the hurricane interrupted us, so we had to postpone one week. However, they showed up on the date and time expected and completed the job in less time than originally thought necessary. I want to mention one of the workers Isadora, the only young woman on the crew she was their translator and very sweet the rest of the crew did not speak English but, their work spoke for them. If I had to do another remodel I would choose Nexus and Leon. I do believe Isadora deserves a little bit of a raise for being there translator, but that's just me LOL.

From quote to job completion, Nexus was hands down one of the most professional contractors I've…read moreever worked with as both a homeowner and real estate investor. Leo was very responsive, pricing was fair, scheduling was easy, they completed the work within the time frame that they said it would take, the quality of the work performed was top notch and the cleanup post job completion was very thorough. I highly recommend Leo and Nexus!!!

Handy Andy's team did a great job on our floors. They had great communication, arrived on time and…read morethe finished product was both affordable and professional. Could not be happier with what they achieve on the refinished floor Would definitely use them again and highly recommend. (no idea why my review says iI am in California - We are in the Avondale area of Jacksonville)

We were recommended to Handy Andy by another contractor that saw their work over the years and…read moreadmired the craftsmanship. With that high praise we hired them to fix our water damaged floor and then decided to go ahead and get new LVT floors throughout the house. They did a fantastic job, on time and we'll within the budget we had. I especially loved the stairs. They came out beautifully

We had a great experience with All About Floors and More! We needed new flooring but dreaded the…read moreselection and the process. We worked with Shannon Lee, who was very low key and low pressure, which made us feel very comfortable. She answered our questions and encouraged us to take samples home to see in our home lighting. We decided on a wood laminate, which was lovely, We had the installation " dream team" of BJ, Jonathan, and Mike. They were professional, efficient, and a pleasure to have in our home. Their installation was impeccable. We love our new floors and have already received compliments! We definitely will use About Floors for other flooring needs. Jackskonville, Fla.

Great serious company. I had them replace a carpet floor…read morewith vinyl planks on 8/21. The crew tore the carpet and installed the planks on top of the plywood floor. That crew wasn't the most knowledgeable or thorough. The floor looked great and I was very happy, but after 2 years the planks started to peal and break. This is what makes me give this company a 5 star review. I called them to inquire about fixing the floor under warranty even though at this point more than two years had passed. Bottom line is that they fixed everything at no cost to me. At first I thought they would only replace a few planks, but the guy they sent (Marcos) was super knowledgeable and thorough. He immediately assessed that there must be a problem with the sub floor. He took out the planks and showed me how the plywood was all but disintegrating at places. He made sure the job was done correctly this time, replacing the old (very thin) plywood with new 3/4 of an inch plywood. The floor feels now much more stable. He also told the company that we needed to replace all the planks. The company didn't bat an eye and approved the whole work. All at no cost to me. In my book that's A+ service. Everyone messes up, it's how you fix your mistakes that counts. The company stood up for their service and products. As a side note to Rick (the owner). You have a great employee in Marcos. I would have your other crew shadow him for a while or take some pointers from him.

These guys are the best! The new coating in my outdoor kitchen is REALLY TOP NOTCH! Great work at…read morea very reasonable price. And these guys are super hard working gentlemen. One of the best experiences with a home services business that I have had.

From the owner: Top Notch Floor Coatings LLC provides interior and exterior floor coating services in Northeast…read moreFlorida and Southeast Georgia.

After shopping & searching for months on end, a couple years back we finally ran into this shop on…read morePhillips Highway.. Mark was there to greet us and help us with any questions that we had.. What I originally thought I wanted in the house, he talked me out of it and I'm glad he did.. His suggestions made a world of difference for the remodeling of the house.. We found the tile guy and had the downstairs done.. We loved the Eternity that we bought and wanted to continue it upstairs, but the tile guy that we had hired said it was impossible..So we put the upstairs on hold for a few and then our tile guy disappeared.. So long story short few years later we had multiple quotes and finally hired a great company (OceanOaks) to do the insulation for the upstairs using Eternity up stairs as well.. Kitchen & Flooring Concepts worked w/OceanOaks to facilitate the needs for the house..They delivered the product, along with all the items needed for installation.. Their driver whose name escapes me was absolutely a doll.. We still have the F.R.O.G (family room over garage) room and the guest bathroom to redo, so we will be going back for more flooring.. Flooring & Kitchen concepts are top-notch shop.. Highly recommend stopping in if you're doing some remodeling or even thinking about it..

From the owner: Kitchen and Flooring Concepts has a combined experience of over 6o years in Jacksonville…read morespecializing in all types of floor covering products for both Commercial and Residential clients. We handle hardwood, laminates, ceramic, porcelain and stone, as well as commercial and residential carpets and vinyl. If it pertains to floor covering, Kitchen and Flooring Concepts carries it. Our design capabilities for kitchen and bathroom remodeling is exceptional. Our state of the art design software is the best in the industry and allows us to customize any and all details of your kitchen or bathroom project. We offer turn key projects from demolition to installation and completion. We are the original one stop shop for all of your interior remodeling. We design cabinets, counter tops and flooring all in our Jacksonville showroom. We offer customer service that is hard to find anywhere in this industry. We work our projects from beginning to end. Our clients are our life blood and we will always make them our priority.

I had the pleasure of hiring Andrew to come in and remove an old floor that was installed poorly…read more When I made the purchase, approximately five years ago, and I was told that I was getting a thick floor when in fact I was given something that was discounted an extremely cheap at a cost so unbelievable that I was ecstatic that I negotiated such a great deal. Unfortunately, that was not the case. I bought garbage because the way that it was installed by a friend trying to assist me, within a few years the Floor ended up splitting and breaking. It was very easy to just come in and pull up the pieces. I finally decided to call Andrew to come in and look at it. I was extremely embarrassed that I didn't use him from the get go and explained that my buddy assisted he and he cost me nearly nothing. Unfortunately that caused me a lot of problems as Andrew pointed them all out. In either case trying to save me money cost me twice the originally amount so Inlearned a value able lesson when II comes to your home never substitute quality for cheapness. So Andrew came with me and helped me pick out new flooring. We picked out a great product that was extremely reasonable but what I liked more than anything it was 20 mil thick versus 12 and I never understood the significance of that until now. It's unbelievable walking on floor. It's a totally different experience. When it comes to your home never cut corners and if you don't understand the product never take the word of a salesman. Get someone who knows and listen to what they have to say. Andrew is that guy and his work is awesome. I can't tell you how happy I am. I will be calling him back shortly for the next project!!!!

I have a rental property in the Jacksonville area, that needed new flooring in the kitchen / dining…read moreroom area. Originally I contracted another flooring installer who canceled on me multiple times. Then a neighbor of mine recommended The Flooring Craftsman. I spoke with Andrew who Is the owner. He arrived on time for the initial estimate. Also made a recommendation for a different type flooring. Which was more cost effective, and a better selection for a rental property. I'm very pleased and would highly recommend them !!