Customer service is unbelievably bad. They simply do not care about pleasing customer. I paid $75 for someone to come out and measure doors. When I asked if they could measure 4 more doors because this is a rental and I may need to replace them in the future, the guy on the phone refused saying "I realize you're trying to save 75 bucks". I explained that it would bring me back to them as a customer to re-order doors. He said we don't store that information, I said then give it to me and I'll call in with the specs. He continued to grumble and when I said, never mind, then he said we'll do it. He lied, the guy that came out to measure said I was specifically told by my boss not to measure any door that wasn't being purchased. Mind you it took him only 15 minutes to measure the existing 4 doors. Isn't 15 minutes worth making a customer happy so they return to you? Then there was no follow up, I called in the store a week later and the lady on the phone acted like the estimate had just been put together and that's why I didn't hear anything. She quoted an estimate that was way high when I asked for break down, she included the $75 measure fee that I already paid for (charged to my card by the way before anyone even called to set up a time to measure). Then they say they deliver, well avoid that if you can. I was told anytime on the day with a 15-minute notice. I called day of to ask if the door was ready and can you narrow that window so I can plan my day. Nope can't do that, doors are on the truck it might be this afternoon but then again might be late morning. Every encounter with numerous people was awful. I will not return to this business. read more

Contractor sent us in to look at product for our remodeling project. Pick out colors and styles etc.... Walked in to 3 men sitting behind a counter and not greeted by any of them, mind you they were not on the phone or helping anyone else, it was just myself and my husband standing there. I had to ask where to go look for our materials. We were sent upstairs. After wondering around and few minutes, also not greeted by any of the 4 men sitting behind the counter, I had to ask who was available to help. None of them were doing anything except talking to one another. They looked at each other and finally after a strange pause a very put off young man asked what we wanted....how does this place stay in business?? As a customer I should not feel like I'm an inconvenience to someone who is getting paid to help me right? I'm so glad our contractor has to deal with this. We will never step foot in this business again. I will drive down the road and patronize another business. What a shame!! read more

Great product at a fair price. When we needed Hunter Green roofing shingles to complete our estate they came through. read more

Builders Supply - When we needed Hunter Green roofing shingles they came through. 5 Stars !! - Building Supplies Near Me - Omaha, Nebraska

Great products at fair prices. The customer service is much better than the big box stores. You can tell they truly care about your project.

Unbelievably poor customer service. We got an order acknowledgement from our contractor, called them to pay, and they tried to extort us by saying the price of lumber had increased by 15% in 4 days. Dealt with the manager Kathy, who may be the single worst customer-facing employee I've ever dealt with. We got transferred around multiple times before getting to her, nobody had a clue what they were doing. We'll be going through another supplier, even if it costs $1K more. This company will never get a penny of mine now, thanks to Kathy. STEER CLEAR, you have plenty of options in Omaha that don't involve price inflation/extorsion, and abysmal customer service. read more

At one time Builders Supply was THE place to do business. Sadly, that is no longer true. My last three visits there have convinced me that Builders Supply does not care about walk-in customers. I have had problems with quality and availability of lumber. The staff at the desk either wants to talk down to you or sell you something other that what you specified. Evidently they want to sell only to contractors. That's fine with me because I will not go back to Builders Supply. Good riddance. read more

Avoid Builders supply! Piss poor management. I bought siding for my house from builder supply on a friends account. When I purchased it I made sure I bought a little bit extra in case I messed up. At the time of purchasing and then again earlier this year I called to make sure I could still return my extras that I've kept stored in my garage over the winter. I was told by multiple employees that since it was bought on an account and stored inside it would not be an issue. Low and behold when I try to return it, an extremely unpleasant woman who was not apologetic in the least bit told me I'm screwed as they have a hard 90 day return policy. I asked to speak to the manager and she refused to pass me onto them. I asked even though I was told by two from their employees at separate times I could still return it I just have to eat the $300 and siding. She said yes and then hung up on me read more

I rarely write reviews but I think everyone needs to understand what they are getting into when working with this company. I am in the process of building a deck and came to Builders Supply after creating a plan to get a bid on the materials. Their deck rep was knowledgeable about their products and helped us reduce our materials after looking at our plans and making adjustments. I resubmitted those plans to the city and worked on taking time off from work to complete my project. I was able to take off a week in July and had footing pads approved for my job instead of cement footings. I was emailing Builders Supply regularly with any changes and let them know my start date when I wanted the supplies delivered (the Monday of my week off) the Wednesday prior. I dug my footings on Sunday. On Monday morning, I called to see when my supplies would be delivered. Not only did their guy NOT put the order in, when he went to complete the order, they didn't have the footing pads in stock! That is literally the next step in this project. I had them rush the delivery of everything else and that still didn't get delivered until Tuesday night. It is now Wednesday night and I am at a stand still until they can get those pads. I wanted to be DONE with this project by Thursday so I could get our patio furniture put together on Friday. I have gotten one apology this whole time and I still don't know when the pads will be in because they couldn't get a tracking number from their supplier which means they didn't require overnight shipping! On top of that, a lot of the lumber is split on the ends and the pieces I used for the ledger board were really warped. Horrible customer service, poor quality product and much more expensive than buying at a big box store. I was offered no discount for this huge delay and now I'll gave to complete this job after work for the next week, IF THE FOOTING PADS EVER COME IN! read more