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Builders FirstSource

1.0 (1 review)
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Updated 1 month ago

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10 months ago

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Elizabeth B.

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Ace Hardware Of Woodland

Ace Hardware Of Woodland

(30 reviews)

This is an absolutely clean, spacious and well organized store. They carry an amazing variety of…read moreproducts from cleaning supplies, barbecue stuff to a nursery section with herbs, flowers and plants that is well stocked. Most of the employees are wearing masks which I appreciate. I came in the store to have several of my kitchen knives sharpen. I did a little bit of yelping and googling before I decided to try Ace Hardware store "Resharp" service. It is a very convenient, on-demand knife sharpening service. The best part os it all is the 5 STAR customer service I received from Mack. He is trained to use their Resharp machine and immediately took my knives to sharpen it. Customer service is the heart of every business, Mack is certainly the heart of this store. He was not only very professional but was friendly and engaging. Mack answered all my questions. I am truly impressed on how he managed to answer all my questions while providing exceptional quality service. Another employee, Zaya, was also very friendly, cheerful and helpful. Sue rang up my purchase. She was also very friendly and professional. It is apparent that there is consistent great and quality customer service here at Ace Hardware in Woodland. Additional bonuses are their military discount, ample parking spaces and location. I highly recommend this store. By the way, my knives are VERY SHARP!

Do Not Shop here!!!!!! I made a purchase and needed to return the items. Faucet adaptor for a…read morekitchen faucet. I bought several after being assured by a sales person that I could return what I didn't not need. This is a common practice at other locations. I came in and returned items I did not use. Well, I never got my money back. They even ran my card during the return process. I called my bank and they said the refunds were not issued. Then I called the store and the manager said to keep waiting it can take over 10 business days!! That's absolutely ridiculous. I will never shop here again. Update: I did finally get my money back. It just took a very long time 6 days to be exact.

Davis Ace Hardware

Davis Ace Hardware

(163 reviews)

$$

I came to ACE with questions and a challenging situation... I bumped into Daja, an ACE employee…read moreworking the floor. Thanks to her wonderful help and the great selection of products, we came up with a perfect answer! Now the day is right!

3 stars for inventory. I was in the area and decided to check out what used to be one of my…read morefavorite garden stores. I've always loved their plants. They sometimes have varieties that aren't in the big box stores. Today was no exception. I selected some rare succulents and proceeded to the outdoor checkstand to pay. That is where things went downhill. This usually open checkstand had a note stating it was closed and to pay inside. So back inside I went. After a short wait I approached the check stand and after the young man rang my purchases he handed me the receipt. I said well I need to pay you. And as I unzipped my RFID-shielded wallet to obtain my debit card the young male cashier said, "oh it already took your payment" (and he pointed to the "tap here" feature on the credit/debit card machine on the counter). I was flabbergasted! So after looking at the receipt I saw that the machine had charged a credit card that was located several cards deep inside my wallet in my crossbody bag that I was wearing at the time. I asked him to refund that and place the items on a debit card instead. Wow. After a brief discussion, both he and his "Lead" admitted that machine is super sensitive so my recommendations are to the consumer be careful when shopping here, and to ACE replace the machine or post a warning to customers. Lastly, the attitude of the Lead was a bit condescending - loud, and restating the obvious. And the cashier was aloof - detached and not listening.

Dixon Hardware & Lumber

Dixon Hardware & Lumber

(50 reviews)

$$

Not my typical place to review, as I am no handyman or gardener…read more However, on every visit the past 18 years, the staff has always been extremely helpful. The store is also wonderfully stocked and maintained. I recently decided to try to attract some hummingbirds into my yard and figured a nice hanging plant should do the trick. With my limited knowledge of such things, I immediately asked for some assistance and recommendations. I was referred to Ava, who was just an absolute delight. She was genuinely excited about my pursuit and immediately gave me many options. With her help, I was able to choose a beautiful calibrachoa. She was nice enough to trim it up a bit for me, while also offering recommendations on care and watering. I tend to like to highlight when I receive service that I believe goes above and beyond my normal expectations. This was one of those occasions. Ava is knowledgeable and just has a radiant personality. A true asset to the staff at Ace.

As it's been in the past, I can again describe the Dixon Ace store as "twice the store and half the…read morestuff" (referring to the other two nearby Ace stores). Today I went to the Dixon store for two small hardware items. I spent considerable time in front of rows of small drawers, as did another customer, searching for one of my items. I think the other customer finally became frustrated and left the store after pacing back and forth looking for something for many minutes. We caught glimpses of store employees at the end of the aisle, but they never seemed to notice us . . . or care that we might need help. I finally found one of my items without help, but I had not seen the other one (Pop Rivets) during my time there . . . so I tracked down an employee and asked. The employee apparently hadn't heard of a pop rivet, so he called to learn where they were. When we finally arrived there, the selection was very sparse with only aluminum pop rivets available in any quantity less than 100. I resigned myself to traveling west on I-80 to the next Ace store where, no surprise, they had a better selection of pop rivets. If it weren't for the extra distance, I would always opt for "half the store with twice the stuff". Most days parking is a real problem at the Vacaville store . . . for good reason.

Central Valley - custom cuts

Central Valley

(5 reviews)

Let me start with I am a female reviewer......I spent Saturday trying to track down hardiboard…read moresiding to match the house. Help at Home Creepo was...as expected, totally absent. Add to that they had none of the items needed to complete the project. I moved on to True Value and while they didn't carry the product they did try and help me locate some.....and in the end recommended Central Valley. I arrived on Tuesday at 9 and the office employee was very knowledgeable and helped me with flashing to work with the trim board and siding. I drove to the pick up area and the young man who loaded my truck saw that the boards were long and kinda flimsy....said hold on I will be right back....returned with some wood that wasn't sellable and helped me support it. They were all so nice I would rather shop with them (prices were pretty similar to HD) than the box lumber yard!

Used my company card and made two different orders a week apart. as soon is i placed the order…read morethey billed me (no problem) Then I called to see if my order had come in and it had (with no call from them) I placed a small order giving them my card number again. The next day i had someone pick the wood up and they charged him again for the small order and then put it on the same invoice. I called them and told them i need two seperate invoices to match what they billed on my card and was told they cant do it that way. The only good thing about this is i did get the wood but not sure how the invoiceing is going to workout

Builders FirstSource - buildingsupplies - Updated October 2026

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