Ordered a stihl product online was forced to choose this delivery location, even though this is not…read morea reputable stihl dealer, but just a reseller with no repair ability. Part was said to be in stock in one day two days later no updates. Staff have no clue what's going on and can't answer any questions cause they don't know the answer and nor do the managers on duty. Went to the store and called the store today because of lack of communication from both STIHL and Ace Hardware. This is not my preferred dealer for parts for this brand and I would not have ordered had stihl not forced me to to find the product I wanted. Sterling May is a much better stihl dealer but is not an option for online delivery for this item a simple weed eater deflector kit. Would never buy anything power equipment related from this store ever again the lack of customer service is astounding. I used to stock shelves as a second job for OSH at this same location and service was much much better though we weren't a stihl dealer. But Ace shouldn't be either I know more about their power equipment than their salesman that was trying to sell me stuff while I looked at trimmer line which is also lack luster. I'll stick to sterling may at least they deliver on or before the delivery time I just have to go in to the store unfortunately.

Do Not Shop here!!!!!! I made a purchase and needed to return the items. Faucet adaptor for a…read morekitchen faucet. I bought several after being assured by a sales person that I could return what I didn't not need. This is a common practice at other locations. I came in and returned items I did not use. Well, I never got my money back. They even ran my card during the return process. I called my bank and they said the refunds were not issued. Then I called the store and the manager said to keep waiting it can take over 10 business days!! That's absolutely ridiculous. I will never shop here again. Update: I did finally get my money back. It just took a very long time 6 days to be exact.

We were on the hunt for a hand trolley that we would only need for a couple hours. I didn't want to…read morebuy one if I could avoid it. I figured it couldn't be that hard to rent one right? WRONG.

Over worked under paid made us clock out for breaks. Dead end job no bonuses high turn over.read more

3 stars for inventory. I was in the area and decided to check out what used to be one of my…read morefavorite garden stores. I've always loved their plants. They sometimes have varieties that aren't in the big box stores. Today was no exception. I selected some rare succulents and proceeded to the outdoor checkstand to pay. That is where things went downhill. This usually open checkstand had a note stating it was closed and to pay inside. So back inside I went. After a short wait I approached the check stand and after the young man rang my purchases he handed me the receipt. I said well I need to pay you. And as I unzipped my RFID-shielded wallet to obtain my debit card the young male cashier said, "oh it already took your payment" (and he pointed to the "tap here" feature on the credit/debit card machine on the counter). I was flabbergasted! So after looking at the receipt I saw that the machine had charged a credit card that was located several cards deep inside my wallet in my crossbody bag that I was wearing at the time. I asked him to refund that and place the items on a debit card instead. Wow. After a brief discussion, both he and his "Lead" admitted that machine is super sensitive so my recommendations are to the consumer be careful when shopping here, and to ACE replace the machine or post a warning to customers. Lastly, the attitude of the Lead was a bit condescending - loud, and restating the obvious. And the cashier was aloof - detached and not listening.

BEWARE - Poor Quality Compost and Poor Customer Service…read more On Saturday, July 26, my husband purchased half a yard of "humus blend" compost from the Davis Ace rock yard. When he got home, I immediately noticed several large rocks, glass shards, and bits of plastic mixed in. I called the store right away and was told there had been previous complaints, but they thought this was a new delivery. The store manager apologized and said we could return the compost for a full refund. When we returned it, the yard staff were kind and helpful in removing it from our truck. However, when I went inside to process the refund, the rock yard manager was curt -- both to us and to the associate handling the return. When I explained why we were returning the product, his only response was that it was our responsibility to inspect the compost before purchase. This was shocking and completely inappropriate. A customer buying a "humus blend" should not have to sift through it on-site to make sure it doesn't contain glass and debris. I followed up with an email and a letter to the store owner, Mark Schulein, but received no response. Needless to say, we will be purchasing our landscape products elsewhere. I was willing to write this off as a one-time mistake, but the manager's dismissive attitude and lack of accountability have made me lose trust in the quality and integrity of Davis Ace Hardware.

Our air conditioner died on a 100 degree day. My husband thought that the problem might be the…read morecapacitor so the search was on to find one available immediately. The Davis and Woodland Ace Hardware did not have any, nor did the Woodland Home Depot. Who knew that the Dixon Ace Hardware would carry them and have them in stock. They set one aside for us and we immediately made the trip to Dixon. The capacitor was waiting for us and the sales person mentioned that they are the only ones in the area that carry items like that. We wandered about the store a bit, it's larger than the Davis Ace. My husband was also looking for a specific drip irrigation plug but they didn't have it in stock. Two sales members helped us look for the item and then they explained that the store will be doing a major re-do in October so they are starting to reduce inventory and the plug seemed to be one of the current reductions. Even so, the store was orderly and well stocked with other items. Our $40 purchase in hand, my husband installed it once we got home, saving probably hundreds of dollars if we had called a HVAC company to diagnose the problem and replace the capacitor. BTW, it worked and we have cool air again.

I struggled with my weed whacker for over an hour. In less than one minute the Handy Helper station…read morehad me up and out the door. My hero! Thank you, I was ready to break that thing in two.

The service is better than any hardware in the entire town. Brittanie and Bill are always very…read moreknowledgeable. Patty is so quick to help as well. We love the items in the store. And the price is always pretty darn good.

True value is close to home. The Service is the best. They are so helpful and always friendly.read more

Home Depot is great - they've got a huge selection and offer both online and in store shopping…read more They've recently changed their clearance setup, which I understand, though and not a huge fan of. Now they are throughout the store instead of in end caps. Service varies - mostly good experiences but you do get the occasional person who doesn't know much about the products they carry. Much is sold at a good value, and can easily be compared by a quick online search. I go to Home Depot for lumber, plumbing, tools, pool chemicals and garden supplies. Also purchased a washer and dryer, stove, and microwave last Black Friday and had a great experience. I'm sure you already know about Home Depot - this is a good store in a decent area.

The absolute worst customer service I have ever experienced. I am so close to never going into…read moreanother Home Depot again. Someone needs to address this. A customer should never have to spend an hour trying to get help. Ridiculous

This is a good location. It is very organized and the customer service is great as well. I could…read morenot find a particular item and they said they would let me know when it's available or I could call him to check.

I come here for bargain not the service. Service is very elusive. My last visit I walked around for…read morealmost 20 minutes before I saw an employee beside the cashier.

Always excellent service at Sterling May. Great mechanics and very helpful professional and…read morefriendly. Their advice has always been right.,

Sterling May's FFL service for ammunition is fantastic. Join their 'annual membership' and they'll…read moredo a very professional job receiving online ammo purchases, promptly contact you that it has arrived and quickly process the paperwork. They also sell ammo on site. Highly recommend!

These guys DO plumbing supply. If you need to repair plumbing chances are these guys will have the…read moreright sizes and right parts "In Stock" when you need them most.

The guys were super helpful and knew what they were talking about. Have done business with some…read moreother other plumbing supply stores in sac and didn't get the same customer service.

Let me start with I am a female reviewer......I spent Saturday trying to track down hardiboard…read moresiding to match the house. Help at Home Creepo was...as expected, totally absent. Add to that they had none of the items needed to complete the project. I moved on to True Value and while they didn't carry the product they did try and help me locate some.....and in the end recommended Central Valley. I arrived on Tuesday at 9 and the office employee was very knowledgeable and helped me with flashing to work with the trim board and siding. I drove to the pick up area and the young man who loaded my truck saw that the boards were long and kinda flimsy....said hold on I will be right back....returned with some wood that wasn't sellable and helped me support it. They were all so nice I would rather shop with them (prices were pretty similar to HD) than the box lumber yard!

Used my company card and made two different orders a week apart. as soon is i placed the order…read morethey billed me (no problem) Then I called to see if my order had come in and it had (with no call from them) I placed a small order giving them my card number again. The next day i had someone pick the wood up and they charged him again for the small order and then put it on the same invoice. I called them and told them i need two seperate invoices to match what they billed on my card and was told they cant do it that way. The only good thing about this is i did get the wood but not sure how the invoiceing is going to workout