I come here for bargain not the service. Service is very elusive. My last visit I walked around for almost 20 minutes before I saw an employee beside the cashier. read more

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This is a good location. It is very organized and the customer service is great as well. I could not find a particular item and they said they would let me know when it's available or I could call him to check. read more

This is my favorite location, people complain about tool quality but even Hercules is cheaper than bottom line Home Depot items. I've yet to have an issue with any of my heavier equipment from here. Alicia is my favorite staff member but the staff is great, Alejandro is a reasonable manager and works with me if something is discontinued or not yet marked down for box damage. I have fully taken advantage of every kind of deal they up for offer and they know it lol. Not everything is going to be the best quality (majority is from China, assembled in California) but there hasn't been a job I've had to do remodeling that they didn't have the tools for read more

Everyone has been nice to my wife and I every time we have gone in to shop. The store manager Selena has been nothing but sweet and attentive. Anytime I buy something and she is there, she takes good care of us. The store is clean and is hardly ever missing items off the shelves. The discounted tools make a world of difference, especially if you are on a budget! Thank you Selena! read more

Woodland, CA HF.. customer service sucks!! I can see from all the reviews this is a known fact. So rude, I will never go to that store again. I left a basket with about $300 plus in merchandise due to the cashier not wanting to ring me up, while he just stood with the other cashier that had called me over to check out and took another customer who cut right in front of me. She had a $4.50 item wanted to find her coupon on her phone and then wanted the special price as well. This turned into a 5 min order. All awhile the free and available cashier just stood there. I asked him if he could ring me up, "No". So I walked out, and in a sarcastic smart-ass tone he said "Have a good day". No business from us ever again!! Zero stars!! read more

People are always friendly and take care of you. I have always been treated wonderful. I buy all my power tools there now.( three years) You cannot beat the customer service there. read more

SCREW you Harbor Freight! You are constantly sending me repeat emails about "Red tag" sales and other spam. I finally read one of your ads and saw a 25% off coupon for 1 regular priced item. I printed the coupon and went to your store to buy an item. As I was at the checkout counter, the lady said the coupon will not work for this item. She tried to scan the coupon 3 times and it didn't work. She then used a magnifying glass to read the very very small fine print. It excluded the item that I wanted. I could not read what the fine print said or else I would not have tried to buy it. THIS IS A BUNCH OF BUFFALO CHIPS!!!! (BS in other words) I walked out of Harbor Freight unsatisfied and unhappy. I will not return every again. All I can say is SCREW YOU Harbor Freight !!! SCREW YOU! read more

Yep, right through the door and the smell hits you. So, I did a quick run through and left while my husband took a very leisurely stroll through every single aisle of the store. He found a lot of things of interest, such as a vertical shaft engine, perfect for making a hovercraft. We got clarification on their printed coupons. Even though they state on the coupon "Cannot be used with other discount or coupon" it means just on a single item. For example, you can get the Free item with purchase and your purchase can be another coupon item or you can use a % off coupon for that purchase. read more

This is the store in Woodland, CA. I just went to their parking lot sale in August 2018. Of course there was no tent in the parking lot as most HF stores have and I was told "There are too many cars in the way". What??? So they stay open until 9pm for the sale and I went in after 8pm and saw at least six employees still wandering around. NOTE: I am disabled and I walk kind of funny but not too bad pushing a cart. As I wandered the store I noticed I was being followed around somewhat sneakily by an employee. As I looked up they quickly glanced away. This happened on several isles and different locations. I have since talked to others and they have shared the same thing happening to them. We don't know if they have a problem with shoplifting in their store but it just seems weird. On top of that, I was having trouble finding something and asked a worker passing by where something was and she just kept walking. I then said in a loud voice to the store in general "Can somebody please help me?" (My tail was suddenly gone!) Ten minutes later, after wandering aimlessly, a guy comes up and asks if I needed help (turns out to be a manger on duty). I told him that I had previously actually asked two employees for assistance and they just ignored me. His answer "They were probably just getting off shift" as if that was a valid excuse! Like a previous poster said, their customer service is way, way, way below par. I won't even go into the trouble I had checking out but they only had one flippant cashier who when I asked if he could verify a price for me said "NO" and just rolled his eyes when I said I didn't want the item at that price as it was supposed to be on sale. So....is this a new store? Pretty new. Does it have cameras everywhere watching you? Yes, but that's ok if they have a problem with theft (I'm not stealing anything) Do they have someone follow customers in their store? YES! Is that wrong? YES! (Ok, I will admit that while remodeling my house I don't change to go to HF and may look scruffy and yes old and I walk funny but this is the only store where I have ever overtly noticed this. Is the customer service poor? YES! Are their managers inept? Some would say they could use better training, but yes. Do I recommend this store? NOT AT ALL! Oh, and one more thing: For the sale it says they mark down open box, as-is, closeout, etc. items 50% the first day, 60% the second day, and up to 92% the third day. NOT AT THIS STORE! They marked everything down 50% and said that was it. I asked "won't they be further marked down again tomorrow?" and was told "no, read the fine print. It says UP TO". Person who runs the store must like screwing with people. read more

Harbor Freight Tools - Claimed markdowns at Parking Lot Sale! - Hardware Stores Near Me - Woodland, California

This store is probably the worst of all the HFT stores in which I've been. Their customer service is so hit-and-miss, some employees are great, some are terrible and you have to scratch your head and wonder how they have a job at all. Rude, misinformed, arrogant. I've even seen an employee go out of their way to aggravate a customer. Maybe he was just trying to get his jollies. This is the only store in which I have been overtly followed by employees. I have one recommendation for them, don't go into the spy business, you're not good at it. Anyway, it's creepy and it doesn't make you feel like shopping in this store. Sadly this is the closest store to where we are working at the moment but mostly we try to hold off on our HFT purchases until we are in Sacto where, at least, we know we will get good customer service from friendly people. The one thing we know we will get in this store is aggravation. Save your some misery and shop at one of the many Sacramento stores. read more

The customer service at this store needs improvement. They reps treated me like dirt. They were watching me and my kids as if we were going to steal something. I will never go here again!!!! read more

wow just WOW!!!! I went in the other day and right away a handsome young man approached me and asked if I need help. His name was Jesus, this man deserves to be the manager because when I spoke to the manager he was rude. GOSH JESUS so sexy. On top of giving me the BEST top notch service he also made me feel like I was a young woman once again. read more

Nicest, cleanest and newest HF store I've ever been in. Went in for a floor drill press and asked to test one in store for runout (wobble) before buying. The clerk (Christine) was as hospitable as you'll find. She had a new one brought out and unboxed it cheerfully not knowing whether I would buy it or not. We plugged it in and I found the runout surprisingly minimal so I gladly decided to take it. During the checkout, she even voluntarily offered me an additional 20% discount for an open box! Couldn't be more pleased with this store or Christine that helped me there. A+++++++++++ read more

The process to pay for your items and get out of there is slow and painful.god forbids the person in front of you is not a " member" cause is gonna take some time for the cashier to ask a hundred questions and explain the "benefits "of being one. It could be 10 people in line and they only have two cashiers and for some unexplainable reason or just my luck the cashier on my line would go to the other cashier to explain or do some transaction the other cashier don't know. Fair prices for China made tools but a pain in the ass to pay and get out. read more

Nice big store, more square footage than my familiar Fairfield location. As a result, a bigger selection of merchandise. Very clean and neat. read more

Management has no customer skills! Don't they know that costumers always come first ? Without customers there is no business to run. I was on my way out when The cashier realized I had the wrong item , her manager was right next to her and I asked if they could just send someone to get the correct item since I'm pregnant and didn't want to waste more time going back and trying to figure out which item was the correct one. The managers rude response was their straight across in the back. I can't go get it for her I have paper work to do! So I asked if they were going to call a associate that could help? And they just looked at each other and the manager just left. Like saying it's not my problem, no one came. I honestly Think management doesn't put there customers first and doesn't care. read more

I can't believe this place has an average of 4 stars. First of all, everyone knows their merchandise is mostly junk. Secondly, if you get one of their coupon books and see something you think might be worth having, take the book with you or you're apt to be told you didn't bring enough of the coupon (absolutely NOT true in my case) or some other B.S. Today is the second time I've been messed with over their coupons, and I will never set foot in that place again. read more