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Builders FirstSource

1.0 (1 review)
Closed • 7:00 am - 4:00 pm
Updated 1 month ago

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3 years ago

Extremely rude and very off putting staff - zero customer service skills. Found business elsewhere.

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Elizabeth B.

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Sherwin-Williams Paint Store

Sherwin-Williams Paint Store

4.0
(5 reviews)

This is probably my third store that I have went into from Sherwin-Williams. It ended being my…read morefavorite almost immediately. First, parking is plentiful. You will no doubt get a parking space and likely away from other people. It isn't packed at all. It is in a smaller town of Damascus, which adds to the fact that there is so much parking available. Next, the store is fairly clean. It was relatively well stocked and I was able to walk around and find things quickly. They had COVID precautions everywhere. The guards at the register, everyone with face masks, and stickers for social distancing. My one criticism is that the color wall is rather small here and with the 6 feet social distancing, it was hard to actually see the wall when someone was just chilling on the side checking their phone while waiting for others. Oh well, life isn't perfect. The staff was very knowledgeable about the products compared to the other stores that I have been to. I felt like my questions were answered well. I only had minor questions about drywall and paint adhesion, but the person in front of my had more complex questions regarding paint for a door. It was a Sunday so the staff was alone, but he worked hard to get to everyone quickly - even jogging from the register to the paint mixing station. Really hustled to get to people as quickly as they can. Between Sherwin-Williams and other paint brands, I think it really depends on the color and shading of the product that you want. If the walls are prepped well and the selection of product matches your project, then it will look great. Not all the products are great and the better ones tend to cost more. But, in my case, I was able to finish my product without any issues - well I needed a ladder for the stairwell and that took another trip, but that is another story for another day.

The district manager reached out to me after reading my review. He apologized and helped me decide…read moreon the products I should use and ultimately he made it right. I haven't gotten the paint on the walls yet, but I'm looking forward to it. Thank you!

Builders FirstSource - buildingsupplies - Updated July 2026

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