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    Builders FirstSource

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    3 years ago

    Extremely rude and very off putting staff - zero customer service skills. Found business elsewhere.

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    Elizabeth B.

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    Tart Lumber - Thank you for your support!

    Tart Lumber

    (45 reviews)

    The cabinets I ordered are Kraftmaid and are themselves seemingly very good quality. However, more…read morethan one of the kitchen cabinets that were ordered by Tart for me have been too short, long, wide, etc. Bita (one of Tart's designers) brought to my house Abdou from Dahlia Design - which I was told by Bita is their preferred cabinet installer. Abdou and Bita took the initial measurements for my kitchen cabinets. We designed the cabinets and ordered them with these measurements. The total price for the kitchen cabinets was ~$21,130 (see invoice). Once the kitchen cabinets were ordered Bita referred me to Dahlia Design and told me I would deal directly with Abdou. The price Abdou quoted to install the kitchen cabinets, as well as three other bathroom vanities and a few small cabinets was $23,875 (see itemized quote) which was supposed to cover the cabinet install plus any other repair work. However, I already had contractors I hired for repair work. I did not use Dahlia Design because I did not need the extra repair work from them, instead I used another company who charged me $4,400 to install only the kitchen cabinets. During the kitchen cabinet installation, my installers almost immediately ran into issues with the size of some cabinets. The tall cabinet was too wide and too tall, the over the fridge cabinet was too wide, then both blind cabinets next to the sink were too short (width), and the seated cabinets were to long. The wood slabs that also came with the seated cabinets came too long and to wide, and Tart said it was the installer who would have to cut them down. The sizing of many cabinets was so wrong, that my installer (who told me before they did it) had to leave out filler pieces, cut my hardwood floor which wasn't supposed to be needed, double the size of the pony wall... all to make these cabinets work for my kitchen. However, the cabinet install still couldn't be completed. The pictures attached with this review are the final product for now, and some adjustments are needed to fix my kitchen. When I reached out to Tart about all of this, they basically denied any responsibility for how the cabinets turned out, followed by many excuses blaming me and my installers when my installers literally did their best to install these cabinets as is - including having to leave pieces out to get the cabinets to fit. After about a week of going back and forth with Beverly who is Tart's other designer, I finally got Tart to admit to some of their mistakes, but not enough to make a significant difference in how my kitchen turned out. I was also told that somewhere in the contract for the cabinets, in the fine print, the customer basically releases Tart of any responsibility for the measurements and that the burden is on the customer to make sure the measurements are correct. The customer being liable for the measurements was something that was never discussed between Bita and I. Had I known this, I would have insisted that I have my choice cabinet installer decided before the cabinets were even purchased, and that only my choice installer do the cabinet measurements. If you are seriously considering using Tart for cabinets, come with an installer already in hand, do not trust any measurements by Tart because they sneak verbiage into their work contract to basically absolve themselves of any liability for their mistakes so they can blame the customer... which to me screams scam so proceed with caution. When the cabinets are delivered and are not the right size, they do not automatically consider what was actually received by the customer (only after much back and forth), and instead only seriously consider what was recorded in their contract which they will use to escape having to correct any actual mistakes with the cabinets. In total I waisted ~$25,530 on these cabinets from Tart which includes the price to install them ($4,400), but not even the fee to deliver them which was ~ $200. I'll have to hire another company to come in and fix everything - possibly removing and replacing bad cabinets.

    Tart has been our go to for many years. We get our lumber and doors (primarily). They've always…read morebeen reliable with great customer service. Recently, one of their shop guys really come through for us. Russ helped us restore a custom veneer after it was sorely damaged. Russ, the F I N I S H E R! Our company and client cannot thank you enough for your skills in what is pretty much a lost art. Thank you! Suplotel Remodeling

    Quick Countertop and Cabinets - A exclusive and personalized stair with porcelain? You don't need to wake up because it's not a dream, it's reality.

    Quick Countertop and Cabinets

    (18 reviews)

    $

    I've been assured the work by Quick Countertop is exceptional but the sales department has…read morecompletely soured any chance of me continuing to work with them. After asking for a quote they then sent multiple messages , after I told them that they were 25% higher and stopped responding, proceeded to call me and I told Rafael that he was being pushy about the sale and wouldn't let me hang up to eventually I had to cut the call. He then called back and left another voice mail. Didn't respond to the voice mail but received another 2 messages the following day. Don't request a quote unless you want to receive several messages trying to get your business, followed by phone calls and other messages.

    You know when you feel like you've struck gold? Contractor gold? Like found a Honest-To-God Good…read moreCompany that'll you'll always use forever? That's me. Layla and Bruna were so helpful (with my 101 questions): They were professional, knowledgeable, friendly, reasonably priced, and responsive - all checks in my book. I never felt like they were a shady contractor that might do the job and run or do a half-ass job and then never be able to find them. They have a showroom (if you wish to look at a physical sample). Their measurement and installation tech, Angelo, came exactly when they were scheduled: again, professional, friendly, quick, and clean. I couldn't have been happier with using Quick Countertop and def recommend them for any kitchen, bath, countertop and/or cabinet makeovers. Thank you!

    Builders FirstSource - buildingsupplies - Updated May 2026

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