CWF restoration has been amazing! From the start with…read moreGiovanni. He set our mind at ease the minute he walked in the door. Very professional and knowledgeable. The other team that came in who was Shondell,Carlos, and Kyle were amazing as well! They handled everything very well,were polite, and reassured us as well. Great Crew! CWF I would highly recommend to anyone! J. Keith

Great experience - They are quick, knowledgeable, professional and courteous. Highly recommend.read more

An oldie, but goody. Needed an outside extension cord for my car engine heater. Nicholson's is…read morestill there. Still has the huge supply of everything and all the staff to help you with it. They had the extension cords set up close to the cash register ..... holidays and cold weather and all. Good job. Love this store.

An awesome old fashioned hardware store. Give them a try and support local business instead of the…read morebig box store.

Please stay away from this guy called Brandon DeVrise of Builder B's; he needs help to get rehabbed…read morefrom whatever drug he's allegedly on and get clean first before running this entity or taking jobs (he can't do) from any other victim. I paid this dude around 16k for some work in my basement including electrical, plumbing, drywall, painting, 6mm vinyl floor, and other add-ons, but he barely shows up to work and when he does he's too high on some shit to do any work and doesn't follow code...overall, the job wasn't done - materials paid for weren't bought, and I'll be suing him to try to recover my money!

Builder B's did a great job for some really good waterproofing and related construction in my…read morebasement to prevent water from getting in again and causing more mold. I highly recommend them - fast response time, professional, good communication, plus, made a very helpful recommendation to the mold removal contractor I used and was happy with.

Very disappointed! The original installers broke one of my four windows during installation and…read morethey installed it anyway and said a new one needed to be ordered and they would replace it, that was over 2 months ago and I am still waiting! They also did not properly remove the vinyl siding around the outside of the windows; instead, they simply pulled the siding back and tucked the window mounting flaps underneath the siding. They did a poor job caulking the "J" channel to the window frames and they did not re-nail the siding down and it's now buckling and bulging out in several areas. The installation crew was careless and very sloppy and the customer service is poor and follow up is slow. Very disappointing, I expected much better service and professionalism from Pella customer service and installers.

We have had an absolutely terrible experience with Pella. I would say this is exclusive to the…read moreRockford branch, but I have also had extremely poor service from the Pella Corporation itself. I only wish that I had read all of these awful reviews prior to signing on with them. We typically don't resort to lashing out with a poor review until we've given the vendor every possible opportunity to resolve the situation, but it has now been close to 120 days since we have had any response whatsoever from this branch. The SHORT STORY is that we had a new entry-door installed in early June. The installers drilled the holes for the door handle incorrectly and our door handle is EXTREMELY crooked and cannot be corrected without new panels installed. The Pella team is unresponsive and we don't have any kind of timeline on getting this fixed and it is now nearly 6 months since the initial installation. The following is a timeline of events: 1. In spring of 2021, we decided to improve the curb appeal of our home by installing a new entry door. While we should have done our research, we were told by others that Pella was the gold standard in doors and windows. In early April of this year, we met with Rockford branch salesperson Glen Willis. For the most part, we have no issues with Glen and he was helpful with our selection of a new front door and had actually convinced us to not pursue additional, more expensive work. 2. Approximately 9 weeks later, in early June, we had the door installed. That time frame was longer than we had hoped for, but we understand that there are continuing global supply chain issues related to Covid. Unfortunately, the installers had drilled the holes in the door inaccurately and the door handle is ridiculously crooked. So much for improving the curb appeal of our home. 3. The same day of the poor installation, we notified Glen Willis that the installation was unacceptable and that we need the door handle fixed. On 6/11, he acknowledged that the door handle looked crooked and he would notify the recovery team. 4. Shortly after the initial installation, someone named Mandy Gould kept calling and e-mailing about the balance of the payment (we put 50% down on a $4,000 door), even though we didn't consider the installation acceptable and complete. I even told her as much on one occasion but then she followed up again, seeming unaware of our previous conversation. 5. On 6/16, Mandy said that she notified our "project coordinator," Kristin Wade and that she would be in touch to remedy this situation. 6. By 6/21, I still had not heard from Kristin so I had e-mailed her asking for a status update. I e-mailed her again on 6/24 asking for an update as we had still not heard from her. I e-mailed the Pella team yet again on 6/30, as there was still no response. I even gave them an out by saying, "please give us SOME kind of response even if it is an 'I don't know.'" 7. On 7/1, Mandy replied to my 6/30 e-mail saying that someone named Caleb has taken the lead on the recovery and will be reaching out to us soon. On 7/7, I had e-mailed the team again as there was still no response. 8. On 7/7, Kristin replied to my e-mail, apologizing that no one has gotten back to us and that "she had been in another department the last few weeks." In addition to Kristin's e-mail, Caleb called me that day and had arranged for someone to come out on 7/8 to take a look at the door. 9. On 7/8, someone from the Pella recovery team came out to inspect our door and handle. I think his name was David. He was very professional but, unfortunately, could not fix the door as the holes were drilled incorrectly. He said that they would have to order new panels. I notified the Pella team of this that same day and asked for an update on when the new panels would be installed. Kristin replied to my e-mail the same day and said that someone would give us an ETA by Friday, 7/23 "(if not sooner)". 10. 7/8 was the last time that we have heard from anyone at Pella, which was nearly 120 days ago. I e-mailed them again on 8/3 and 8/18, to no avail. 11. On 9/1, I somehow was able to speak with someone at the Pella Corporation, which was a feat in and of itself since they don't make contacting them very easily. She said that we would have to work with our local office to resolve this issue. However, she did say that she would have a Sales Manager e-mail me within 24-48 hours, yet I never received that e-mail. That was nearly 60 days ago. At this point, we just want the door fixed and we never want to hear the name Pella again. We will never recommend their organization to anyone we know who needs new windows and doors. It has been nearly 6 MONTHS since the initial door installation. Not only should the door by fixed, but we should not be charged the balance of the payment due. I, myself, work in Project Management and I can't even imagine ever delivering this level of poor service and non-communication.

The guy that came to give me the quote asked me how I heard of Image Pros so he could adjust quote…read moreaccordingly. I told him I saw good reviews on Angieslist and he said "oh good, thats our best rate". He gave me a price for $125 ($95 for sealcoating, $30 for patches). Not the lowest price I've seen as I have received fliers in my mailbox from 5 other companies in the past year for sealcoating. Other companies had quoted anywhere from $66 to $85, although im sure this didn't account for the crack patching which cost an extra $30 with Image Pros. Im happy with the price for the quality of the work done. They did a clean job, used patch to take care of the cracks, and there are no lines/striping like i've seen in some other sealcoating jobs. The main problem I had was in coordinating the job. They originally scheduled the job for the day after the 4th of July extended holiday weekend (Tuesday July 5th). I went home at noon that day for lunch and saw nothing had been done. I called and asked what time they would arrive. I was told they would be out in the afternoon. Got home from work at 5 and still nothing. They called me at 5:30 and said they would reschedule to Friday because it looked like it may rain the next day. I was home from work all day on Friday the 9th. Called in the morning to remind them that were scheduled for that day. They said they would be there late afternoon. Again, got a call a little after 5pm saying that their truck had broke down and needed to reschedule to the following Monday the 12th. The woman asked me how this worked for me, and I told her it "wasnt as good as today, I was home all day from work". But I again rescheduled. I asked her what time specifically they would do the job on Monday, the woman told me I could call Monday morning to find if it would be done in the morning or afternoon. I elected not to call and hope it would just be done sometime that day. The job was in fact complete when I arrived home at noon on Monday, July 12th. They blocked off the drive with string and neon colored flags as hoped. Good final product, just seemed unprofessional in coordination. Also I told the woman on the phone in a prior conversation that I had a coupon for 10% off from angieslist.com. So my final price was $112.50. In my opinion, the guy who quoted the job originally should have applied this discount when he asked how I heard of the company and he said that was their best discount. (unless he did apply the discount unbeknownst to me and I received the discount twice, although I doubt this is the case).

Will never use or recommend this company again! Glen, the owner, doesn't get back to you, even…read morethough he said he would. Blew off two appointments with me and never let me know he wasn't going to be coming! Did not respond to text message! I have a driveway with two high spots and one low spot? One high spot is 3'x8' and I pointed out to his crew chief that there was a high spot in the gravel there but ignored and paved over it , now there is this high spot there! Poor quality work! MAG

I am incredibly impressed with the team that completed the work to waterproof our basement. From…read morethe moment they arrived, they have been exceptionally professional, courteous, and hardworking. It is evident that they are highly knowledgeable and experienced, and watching their progress has only reinforced that impression. I also have to mention how pleasantly surprised I have been by the care they have taken throughout the process. Given the nature of the work, I expected there would be a high level of disruption or mess, but the work area has remained remarkably clean and organized. The craftsmanship and attention to detail are outstanding, and the work looks beautiful. We are so grateful that we were referred to US Waterproofing. I keep finding myself commenting on how impressed I am with the quality of the work and how happy I am that we chose your company for this project.

I've used U.S. Waterproofing several times over the past 18 months -- sump pump installation, crack…read moreinjections, gutter cleaning -- and spent thousands with them. Unfortunately, my most recent experience was the worst. In June 2026, a sales rep diagnosed a suspected basement wall crack and required a 50% deposit ($800) before scheduling the work. On 8/4, two technicians opened the wall and found no interior crack. They confirmed the issue was outside and that no crack repair could be done. They were in and out in under 30 minutes. The sales rep told me verbally that my deposit would be refunded in full. Instead, the company kept almost the entire amount and claimed nearly $700 was a "drywall/exploratory fee" for removing and replacing a small section of drywall. Two union carpenters I consulted said this charge is far above industry norms. I sent a certified letter to management on 9/3, which was delivered on 9/9. The refund amount they emailed me (only $130.55) had already been processed on 9/4 -- before they even received my letter -- and no one contacted me to discuss it. I'm now out $800 for a crack repair that was never performed and drywall work that does not justify the cost. I'm sharing this so future customers understand the exploratory fee and refund policy before signing anything. This is no longer a company I recommend doing business with.

Everything! So impressed. Every appointment was professional from the measuring to the installation…read moreof our quartz countertops. And the workers - crew 6 (Oscar/Jesus/Juan) worked skillfully and carefully within our tight kitchen layout to place the long countertop. When they first put it down, it took my breath away - it's gorgeous! I said why did we wait so long to do this? We were scared of the process and expense. If I had known how great these installers were and how elegant the countertops would look-I would have done this years ago!!! Thank you!!! So thrilled!!! J9, K9, and Greg

Purchased a countertop through Home Depo back in December. In less than a year the adheasive…read morelaminate began to bubble up. Customer service declined to cover the repair. I would not recommend this company nor use home depo if they continue to use this contractor.

Like many others here, I had issues with Empire's installation and product. However, I think it's…read moreimportant to share that Empire eventually made things right for us. It took some time and patience, but after quite a bit of back and forth, we reached a satisfactory resolution, and our floors now look great. Stay calm and kind. Most of the people you speak with are not decision-makers; they relay your issues to those who are. If you treat them kindly, they will "fight" for you and prioritize you as a customer. If you're not satisfied, ask to speak with managers and have all your information and proper documentation ready. Again, I cannot emphasize enough how important it is to remain calm and kind. You can achieve a reasonable resolution. Don't give up and they will make things right.

I was incredibly unhappy with Empire. To begin with, they were the best price and they had a floor…read morethat matched others in a house I bought. The salesman did not notice that there was tile below the current floor or even think it might be an asbestos floor. I know he saw the floor because I watched him. When the installer showed up, he said he could not install because of the asbestos. I had it remediated and the installer came back. He put in the new floor but refused to move the furniture into the rooms or re-install the closet doors. He said they did not tell him he had to do this so he did not have a crew with him to do it. His supervisor promised another appointment in a few days to move everything back. I began calling Empire a day or so later to confirm the appointment and was told there was not one. Each call I made to them told me something different. Finally they told me that they would not move furniture into a room that they did not take it out of or re-install doors that they did not take down. My contract was clear that they move furniture in and out. There was one larger dresser that we could not get into the room and had to hire some moving guys to do that and of course, to pay for that. Empire has offered me a credit of $140 which is just a token to me. The salesman, the installer, the people on the phone, the supervisor, they all had a different story for the issues we were having. Hence, I would not recommend this company. And if you use them, not only get it in writing but record your phone calls (totally illegal) but I wish that I had.