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    Build Savvy

    5.0 (1 review)
    Closed 7:30 am - 4:30 pm

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    5 years ago

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    Katherine S.

    Thank you for your review, Sue! We're always happy to help.

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    Builders Installed Products

    (8 reviews)

    Do not hire builders insulation. They are incompetent...do not show up when they are scheduled and…read moretheir management is unaccountable.

    Although highly recommended and working with my builder, I would not recommend this company to…read moreanyone. My house is a zero clearance fully accessible residence and my master shower enclosure is difficult because there is no sill. I had requested a large glass enclosure and they had to measure twice and do a custom job. Because i have my controls on the right side entrance half wall and made to hinge on the left glass wall, the glass was very heavy. When they installed the glass wall, the glass wall was mounted 4-6 inches in from the door narrowing the shower width to less than ADA standards. The shower entrance door was 26 inches at the bottom and 28 inches at the top, also less than ADA standards. I was told that this was because of the weight of the door exceeded the ability of the glass wall to support it. My bathroom has radiant heat which was not communicated to the sub by the builder although I did tell the installer once he started to drill into the tile floor. During the installation, the door did not fit and they had to drill several times into the tile floor trying to get it to fit. On the third attempt, they must have hit the floor wiring and shorted the radiant heating. After much discussion back and forth and involving the builder's foreman, the radiant floor installer (tile people) ordered the repair kit. I was told by BIP it was my fault because I did not let them know that there was a radiant floor and which should have been communicated by the builder, I did however, tell the installer at the beginning. The same crew tried to install my grab bars and the builder's foreman, who was now present, showed them pictures of the room before drywalling, pointing out the backer boards and studs (and discussed at length when the BIP gentleman was present during our walk around back at stud stage). I was present during this conversation between the installer and foreman. The installers were unable to install one of the shower grab bars ("screws won't go in") even though it was on the opposite side of the half wall where the grab bar for the tub was located on the backer board. They also drilled into the shower back wall grouting, not finding the stud and leaving a hole in the grout. They quit at this point. The company now wants to split the cost of a new shower enclosure with me. I have no idea who is paying for the radiant floor repair and tile removal/replacement, To their credit, they did do a reasonable job installing the glass enclosure for the guest bathroom. Since I have not had a master bath since I moved in a month ago, I have been using this shower. Other than two bills for the installation/glass cost and the offer to split the cost for a new enclosure, no one has communicated with me. They never told me when they were returning to remove the glass so the floor repair could begin. I only knew what day because the tile person informed me. There has been no discussion on an alternative enclosure design to restore the shower to ADA standards other than a suggested design provided by an architect/engineer family member but no communication as whether BIP found this feasible. I have no faith in these people knowing what they are doing. The work that was done was not top quality and apparently the support tracks had been cut too short which I found out when they removed the existing glass today . They do not communicate with the homeowner. I would think twice about hiring them.

    Build Savvy - contractors - Updated May 2026

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