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    Build-A-Bear Workshop

    5.0 (1 review)
    Closed 10:00 am - 9:00 pm

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    13 years ago

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    Aqua Planet Waterpark - Lounge chairs

    Aqua Planet Waterpark

    (6 reviews)

    This is the first time we went and it was ok. The outside doesn't even have a parking lot. It's…read morejust dirt so people park wherever they want. The inside is nice but I do recommend bringing your own food and drinks because the snack bar doesn't even look sanitary and it's expensive for the less amount they give you. I spent $15 on a piña colada mixed drink, and it tasted more like water than the flavor itself. And when I went to the changing room and restroom. It was dark in there where someone could be hiding. so if you have children or teens, I recommend you going in there with them.

    Mismanaged, unsanitary, and rude -- never again…read more We arrived with a confirmed cabana reservation (booked weeks in advance) only to find another group already in it. When we approached the staff, we were met with confusion, zero accountability, and not even a hint of urgency. It quickly became obvious that double-booking is common here -- no system, no protocol, just chaos. Their "solution" was to move us to a different cabana, which was smaller than the one we actually paid for. When we asked about a refund or at least the price difference, they told us we could get that -- but only if we left, because the other guests who booked that one were arriving in an hour. So basically: take it or leave, even though we were the ones who followed the rules. And don't even get me started on the restrooms -- they were absolutely disgusting and disturbingly dark. I'm talking pitch black in places where people need visibility. It wasn't just inconvenient; it was actually dangerous. There were elderly guests struggling to navigate inside the bathrooms, and no one from staff seemed to care or respond when we brought it up. As for the staff? Unhelpful and rude. Not a single sincere apology, and when we tried to speak to the owner, they were shockingly disrespectful and dismissive. No customer service, no professionalism, just attitude. This place has serious management issues and clearly doesn't care about guest experience, safety, or basic cleanliness. Save yourself the frustration -- go anywhere else.

    Build-A-Bear Workshop - toys - Updated May 2026

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