I booked a party a month ahead for Sunday December 17th 2017, called several times to confirm details with managers. Was assured all would be great especially since it was not cheap to book the facility. A couple of days before event we confirmed time we could arrive to prepare for party, time changed, they only gave us 30 minutes, of course this was after we'd paid over $700.00 towards the party, not good. We showed up to find a party still going on, got excuse after excuse. This was so embarrassing to have people arriving for a party to find us picking up a broom to try and help clean up their facility. We paid for a dress up character, guess what, another excuse for not having the costume, so be prepared to settle for whatever they want to give you... I did all the work while 4 employees gathered in the kitchen watching one employee make lemonade, we ran out of drinks and had to keep asking and asking before they finally brought the other pitchers out. Very unorganized, adults and kids were already eating by the time they came out to serve the kids. Everything ran behind schedule, very, very horrible experience for a child's birthday party. I would highly recommend that you save your money and mental anguish and go somewhere else. No responsible adults/managers to oversee and insure you get what you pay for and not an enjoyable experience for anyone. Guests picked up on the frustration and disappointment we had for booking this place. Poor management, slow, slow service, dirty bathrooms, there was nothing good about this place, the worst experience for my family! read more