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    Build-A-Bear Workshop

    4.5 (2 reviews)
    Closed 10:00 am - 9:30 pm

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    8 years ago

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    Billy Beez

    Billy Beez

    2.5(50 reviews)
    0.0 mi

    I can't give it more. I wish I could and this place has really great potential but management needs…read morehelp. I went for a bday party. The room was fine. The set up was cool. It's typical set up. So what you'll get at other facilities, you'll get here. The facility is AMAZING!!! There is so many things to crawl through, run around, stairs and slides, basketball courts to have little games. Two personal size trampolines that's one jumper at a time. That can be an issue if they don't have a timer for it and the line gets long. I didn't see a long line because the kids would leave and play around the whole facility. They had a small gaming room that I did t check out but I can only assume it's like other arcade spots. Only a bit smaller section. They had this one area that you can be on the second floor and launch balls down to the ground floor with a bit of force to make it fun and give you the illusion that you have a powerful gun. You can throw those balls around and hit each other, they were soft. In the middle of that room there's an apparatus that blows air up and makes these balls float and come out of the top of a 4 foot tube. Again, it's cool for 2-7 year olds. Maybe even 8-9 Yr olds would have fun in this room. This place is really big. You can't keep an eye out on your child. That's how many tunnels they are and how fast the kids can come through there that you'll lose your eyes on them. If you're the parent that needs to keep an eye on your child 100% of the tiMe, get socks and join in on the fun with them cause from the ground you will not be able to do it. They have a toddler section. A small version that they can easily have fun there too. NOW.... As for the 3 stars... I couldn't give more but if they fix this one section or gap in their business this place can be a 4.5 to 5 star facility. The tops of the slides: DUSTY. Needs a cleaning. And WEEKLY too! NOT monthly. The staffing!! The staff was very very short. The line at the concession stand was too long and the wait was insane, especially for a place that was starting to get full. I went on a Saturday around 11am... that's PRIME! TIME!! That's when you would have a FULL STAFF! Two staff at the concession stand, two staff setting up the party rooms, two in the front, two roaming the play area. .... That's just for the weekend staffing. Weekday, knock it down to ONE or less in all the areas that I listed. But it gets better and this is the ending. As we were in the front. One of the staff that was there happen to have a relative that she hasn't seen in a long time. I know this by her reaction and by what she said and how her convo went. She said, "when did you get in motherfu&!3r?!" Loud and clear. My wife said that shortly after she said, "my bad for my language".... Umm too late sweet pea. Thank God my son didn't hear that. I would have been upset if I had to explain to him that's not a word you use. So that was our intro to this place. Not a good start. Would I return? Yes and I'll bring in my own snacks to avoid waiting 10 min for a bottle of water or drinks. And put ear muffs on my children. That's all folks.

    This was by far the worst experience I've ever had with any staff. Unfortunately they were short…read morestaffed only had three people working. The manager was very very rude and unprofessional. I was "supposedly" allowed to arrive 15 min early to set up they wouldn't let us in the room until exactly 11. I was given attitude from the manager when I was asking simply questions and was told, "trust us we've been working hard all week for this." I don't know what that consisted of the room wasn't set up, I didn't have enough plates or utensils. The party attendant was no where to be found and non existent. One of the moms was trying to help me out and was yelled at by an employee. I will say the only helpful and apologetic employee there was Esmael (probably spelled that wrong). He had patience with us and answered all my questions. But unfortunately he was also running two other parties at the same time. When I originally booked and spoke to someone the person advised me I could just pay for the other additional children at the same party rate. Well apparently that's not how that works. Any additional adult and child is regular admission fee which gets to be very expensive very quickly. I paid $700 and this was more of a headache. And I received very little help at all. The manager just tried to argue with me (when in fact I didn't intend on arguing) and I shut it down telling her it didn't matter that I was still paying. Another thing is the cleanliness. The playscape I can understand that probably is difficult to clean. But the floor in party room was very sticky. The women's bathroom had a toilet constantly flushing which didn't allow any other toilet to flush. There was no toilet paper in the stalls. We were there when it opened, how were the bathrooms not cleaned from the prior day? Also the hand sanitizer stations were empty. All in all if you're looking to book a party just don't. Save yourself the torture and aggravation. For the amount of money I paid I expect at least some help and some courtesy and respect as a customer. I didn't expect to have the red carpet rolled out. Just treat us with kindness is all I ask for.

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    Billy Beez
    Billy Beez - Blippi enjoys Billy Beez

    Blippi enjoys Billy Beez

    Billy Beez

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    Children's Museum At Holyoke - Climbing structure

    Children's Museum At Holyoke

    4.2(22 reviews)
    3.2 mi

    Visiting family here from Austin Texas and needed something for the kiddo to do while here. Took…read morehim here, he had a blast. I mention Austin because we have this place called the Thinkery which I can compare this with. The Thinkery is relatively new, super expensive, and very pretentious. Whereas this is much older, and while some parts are missing/broken, it had charm, character, was well priced and was accessible to all. My fav part was the large climbing structure. Would visit again when in the area.

    Who would have thought that there was such a hidden gem in Holyoke. I absolutely love this place…read more At first I was a little hesitant about coming here based on the limited pictures and reviews. I am not going to lie, I don't spend much time in the Holyoke area, so I was a little skeptical when I was driving past all these abandoned buildings. The parking isn't bad and a few quarters take you a long way here. I know people are little dubious about the street parking, but I have never had an issue, aside from a few of the parking meters being inoperable. There are also two garages that are across the street from the facility and the pricing for that is also fair. Remember bring change!!! I had to learn that the hard way. When I went into the building, I amazed. It is such a cute little facility. It is two stories, but the top level is more of a sitting area. You pay to get into the facility downstairs. There are elevators if you are wondering. The staircase is the way I like to go down because there is an artsy little metal dog that is there and my son always wants to check it out. Before you enter there is a little area where you can hang your coats. People normally leave diaper bags and lunches there. I always pack a little snack for my guy and leave it there. The restroom is also in this area. No food and water is actually allowed in the museum, unless you are heading to the back for a scheduled birthday party. The prices to get in are super cheap. I paid at the cash register and the cashier stamped our hands. After that we were free to roam. There are numerous play stations in this museum. They have an astonishing climbing area, a water works area, a building room, a mini construction site, an airflow center, bubble makers, shadow room, ambulance, fire truck, costumes, grocery store, theatre, a small slide, a toddler area... We can literally spend hours here. My son enjoyed himself so much that I decided to get a family pass, we have been here about every other week since my first trip here. I even booked his party this summer here. I can't wait for all his friends to play with him here. Mom and dad are getting a little sick of climbing through the playscape with him. LOL. Honestly, this is a great place for your kid to exert their energy. I wish I came here sooner, it would have been a more active winter. I recommend all parents to bring their little people here.

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    Children's Museum At Holyoke
    Children's Museum At Holyoke
    Children's Museum At Holyoke

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    Build-A-Bear Workshop - toys - Updated May 2026

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