I took my family to Build-A-Bear today. This was that first time I've ever been to their store before. I was very impressed with their store. They have a great selection of plush bears and other characters like Mickey Mouse that you can choose from. They also had accessories that you can decorate your bear or character with. They even give you a "birth certificate" that you can take hike with your bear. Their staff was so kind. In fact, the lady that assisted us was so nice and pleasant that it made the experience worth the money. If you have small children, I would encourage you to visit this store at least once. Your kids will love the place and the store and staff will leave you with a very memorable occasion! read more

First of all I give the staff a five star for trying to make this fun.....not their fault that this "workshop" is anything but hands on.....rubbing a heart on your arm and face and placing it in the stuffed bear is NOT a hands on experience!! The staff had my child step on the pedal while they filled the animal and then sewed it up and handed it to her....VERY disappointed....she loved the animal but I was shocked that we were not even in the store 15 min from walking in, to leaving with paid product. Wont be back..... read more

Terrible experience for my daughter's first birthday. Whatever high school girl was working that day totally rushed us through the process, gave us an attitude when we needed to re-record the sound for the bear, and didn't do any of the fun stuff during the actual stuffing of the bear. Come to find out there is a hat and sticker for birthdays that apparently was never even offered to us. So so disappointed. read more

DO NOT APPLY TO WORK HERE, the assistant manger is extremely rude and unprofessional. I had an interview with her and she was just plain rude. I was polite, prepared and professional and was met with disrespect. If she just didn't think I was fit for the job, that's one thing and I would have understood because I have been through other interviews at other places and worked before but she was just absolutely disrespectful the entire time. The main manger which is her boss saw me afterwards and she was very nice but after dealing that other manger, I was more than happy to get out of there and not apply again. The rest of the associates are very nice and provide great help though! As long as you don't run into that assistant manger, you should have a great time! read more

Took my daughter to build a bear in Collierville tonight. The lady was rude and rushed us to pick out a bear. When my daughter decided , she asked if she wanted a sound or scent. My daughter replied no. She said this is BUILD a bear, where you build a bear. If you want a plain stuffed animal go to Walmart. This is definitely not the build a bear charm we are used to. I thought this was rude and unprofessional. read more

I love Build-a-Bear and now that my sister works here I suppose I will be seeing more of it since she will be telling me about all their sales and cool new stuffies. The Toothless one from How to Tame Your Dragon is awesome!! Just do it! It looks a little derp in the picture but it's so adorable in real life. read more

THE SWEETEST EMPLOYEES!! i was super nervous because it was my first time at a build-a-bear but the employees were very interactive, they walked us through the whole process while making suggestions, and they were very polite. i've never experienced such good customer service and i'll definitely be back. 10/10 recommend this location! read more

Marissa was an amazing birthday party hostess. My 4tear old and her friends had so much fun. The store was clean and the staff was amazing!! read more