My daughter, granddaughters, and I wanted to use our "Pay your Age" vouchers before they expire at the end of the month, so we went to White Marsh Mall around noon today. (I still am not happy that we weren't given a pay your age voucher for that marketing debacle because your company didn't have to deal with the crying, disappointed little girls for hours that day.)
Miss Mo at White Marsh Mall should be commended for her excellent customer service with every family that we saw her interact with. She spoke Spanish with the little girl ahead of us, and when it was our turn she was equally attentive. She juggles each family at different stations, but you don't realize you are moving through the system.
Miss Mo really made the bears coming to life a magical experience for the girls. They had never done this before, and Miss Mo had Lilly and Brie mesmerized, and Grandma with tears in my eyes watching their excitement. They followed her every direction to put the love into that little heart, and treasure their new Friends.
I highly recommend Mo for your Build-A-Bear experience. Lilly and Brie will always remember the day they made their bears and put the heart full of love into their new friends with Mommy and Grandma.
Thank you Mo for creating magical experiences for every family you greet! read more