Complaint Against Buffet 101 Glorietta 2 (Dine at your own risk)
This is to share our very disappointing experience at Buffet 101 Glorietta 2 during our family gathering on December 26, 2025 (lunch, 11:30 AM - 3:30PM). We were a group of 28 pax, celebrating our Christmas party, our late grandmother's death anniversary, December birthday celebrators, and a family reunion. Unfortunately, what was supposed to be a joyful occasion turned into a frustrating and disrespectful experience due to the following:
1. Reservation Issue
* We reserved the function room as early as November 11, 2025, with a 50% downpayment as required.
* Prior to payment, my sister personally visited on Nov 10 and was ushered by 2 staff members to the function room. I also rechecked the venue the next day before making the payment.
* I even received a call on Dec 25th to confirm our reservation in the function room.
* Despite these, upon arrival on Dec 26, the receptionist claimed our reservation had no endorsement for the function room. We had to explain and insist, and only after waiting 10-15 minutes were we accommodated--because another group was already occupying the room we reserved.
2. Food Quality
* While advertised as "unlimited refill," several food stations were incomplete.
* Items like pork belly were served cold, and some stations had missing dishes, which was disappointing for a buffet of this caliber.
3. Birthday Presentation Mismanagement
* Around 1:30-2 PM, staff offered the customary birthday sing-and-dance for our three celebrators. We agreed, expecting it to happen promptly.
* Instead, staff delayed, setting up equipment but never performing. This wasted our scheduled time for parlor games, forcing us to cancel the presentation altogether.
4. Food Restock Cut-Off
* At 2:30 PM, staff informed us that food restocking would end at 2:45 PM. We acknowledged this and thanked the member who informed us.
* At 2:40 PM, I settled the remaining balance and even gave a tip--something I regretted after what happened next.
5. The Blackout Incident
* At 3:10 PM., the lights in our function room were "unintentionally" turned off. Not for a second, but for several minutes. One by one, we went outside.
* Only our room was affected, creating chaos as family members scrambled to gather belongings using phone flashlights.
* Adding insult to injury, my brother lost ₱500, during the blackout.
6. Poor Handling & Lack of Compensation
* Some of the relatives confronted the staff and manager in the lobby. The staff member/cashier responsible admitted it was "unintentional". The manager kept on repeating the same explanation as the cashier's, who switched off the lights, but never offered even a single good resolution. It seemed to us that he offered the staff member as the bait. They apologized, but the apology felt insincere.
* When asked about compensation, the manager and staff fell silent. No courtesy check was done before switching off the lights, and no concrete resolution was offered. Additionally, no proper channels are available for such incidents except for platforms such as their Facebook page, Google Reviews, and TripAdvisor.
* We remained diplomatic and respectful, with no cussing, but the lack of accountability was unacceptable!
This experience left our entire family frustrated, disrespected, and disappointed. What should have been a day of celebration was ruined by poor management, lack of professionalism, and negligence.
We sincerely hope Buffet 101 Glorietta 2 takes this as a lesson to improve customer service, reservation handling, food quality, and staff accountability. Families come to your establishment to celebrate milestones--please ensure they leave with happy memories, not frustration.
And as I told your staff members that day: "If you were in our shoes, having fun and celebrating with your family members, how would you feel if the lights were suddenly turned off without warning? How would that make you feel?" read more