Called today to set up an appointment for a simple oil change. I asked how much the oil change…read morewould be for my car. They stated it would be between $100 to $150! I did not walk but ran away. I hung up and made an appointment with another auto shop for a fraction of the price they quoted. This shop is extremely expensive for simple procedures. Shop for prices before committing to services or repairs here.

I had the unfortunate event of my car dying in the middle of the road, on a Sunday, an hour and a…read morehalf from home. I searched for nearby mechanics and noticed the Port Clinton Auto Repair had great reviews so I decided to have my car towed here even though they were closed and crossed my fingers. I hear from The mechanic the next day, Monday and they had it all fixed and ready to go by Wednesday. Some things I really appreciated were awesome customer service, transparency, and a full car inspection with an online write-up with photos. They were awesome to work with and would recommend them to anyone!

Jacob and his crew are amazing. Our Honda needed urgent repair while on a family vacation. We ended…read moreup doing a weekend night drop of our vehicle. NextGen worked with us to get our axle replaced and back on the road in plenty of time. Very professional, fare prices and completed as promised

While stopped at Bassets market in Port Clinton we had a total battery failure. A passer by…read moresuggested NextGen Auto as a good source for help. Jacob stopped with his booster box not 15 minutes after we called. He may have been doing a test drive and fit us in. He got us started, checked out our charging system and suggested where we could get a battery installed. Then to make a pleasant experience remarkable he refused payment. We could not have asked for better service.

I cannot say enough good things about Walt's Auto Repair & Towing in Sandusky. From the moment I…read morecontacted them, I was treated with honesty, professionalism, and genuine kindness. It's becoming increasingly rare to find a repair shop that takes the time to listen, explain things clearly, and truly put the customer first. Walt and his team are knowledgeable, responsive, and clearly take pride in their work. What impressed me most was their integrity and willingness to help rather than simply sell services. They made what could have been a stressful situation incredibly easy and straightforward. Definitely less expensive than I thought it would be. If you're looking for a trustworthy local repair shop that values its customers and stands behind its work, I highly recommend Walt's Auto Repair & Towing. Sandusky is fortunate to have a business like this in the community. Thank you, Walt and team, for the outstanding service!

Full disclosure - I think the problem started when he confused me with my sister-in-law, who's name…read moreis also Tiffany LaCourse. She's had some issues with him recently and I don't think he realizes we are two different people. That having been said - my son was in an accident last month (June 7th 2025) and Walt's Towing ended up towing his car. When I picked my son up from the scene, they weren't sure what tow company would take the car, so the sheriff gave me his card with the report number on it and said the tow company would get in touch with me. No one ever called me, and I was completely slammed between work, my boys' baseball schedules, my mom's doctors appointments, and everything else going on. I talked to my insurance company (State Farm) immediately after the accident, filed a claim, and they said they would make sure the car was at a facility that didn't charge storage and if it wasn't - they'd have it moved somewhere that wouldn't charge for storage. I assumed since I never heard anything more from my insurance or the towing company - that there was nothing to worry about. Weeks after the accident - on Friday, June 21 2025 - Walt and his girlfriend showed up at my house at close to 8pm when my husband and I were in Ashland at a baseball tournament and he scared my elderly mom and my 9 year old son. He gave my mom a copy of the police report with a POST IT NOTE attached with a price of $1,398.13 handwritten on it (see attached photo) and said he needs to be paid ASAP and I need to get my car. That is NOT an invoice - let alone itemized. I still to this day have not received an invoice. I called the police on him that night and made a report. I've tried to reach him and so has my cousin Richard (who tows vehicles) numerous times to get the car - so the storage fees would stop - and he hasn't answered or reached back out to either of us. Now this weekend - July 19 2025 - I got served with small claims court papers. He's taking me to court for almost $2400! And he still has my son's car and has still has never returned any calls to this day! I fully intend to file with the BBB, Ohio Secretary of State, ODOT, and any other authority I can to have this remedied.

As a summer resident on Catawba Island, I needed a shop to complete regular maintenance on my Range…read moreRover, as the nearest Land Rover dealer is in Toledo. Baumann Chevrolet has been very accommodating with exceptional service that is timely, cost effective, and professional completed. On another instance, my BMW X5 hit a deer. Again, no BMW dealer here on the Island. Baumann put the vehicle up on their hoist and did a complete examination of the undercarriage for any damage. Fortunately, there was none. My fee for this: $0.00. I think their Service Department does a good job and sincerely tries to accommodate their customers.

Not only lied about my deceased husband's trade in value, also lied about the price of the used car…read moreI wanted. Jason literally lied right to my face. Had to contact the manager weeks after my check cleared to get a title. Used cars are hard to find right now, but why put up with the hassle of liars and slackers? They can't even do their job.

Excellent service and very professional. My car is eight years old and never been detailed. I feel…read morelike I have a new car. Al Koonce

After taking a brand new car with only 1 oil change on it to a corporate tire/service center, they…read moretried to scam me. Claimed that someone had put washer fluid in my coolant reservoir. Then proceeded to lie and say it only tested to 0 degrees. Wanted $156 to flush. I smelled the BS a mile away and had them fix the tire and ran. Tool the car to smiths and they called to say that there's nothing wrong, tests to -40, and the coolant is blue because Honda uses blue coolant. No charge. They easily could have flushed it as I had asked but they went above and beyond and actually consulted instead of scammed/deceive like the big outfits do. Businesses like this are an American treasure. Please support these kind of places. Thank you Smith's! You rock.

their is a reason they were voted top repair shop in the area. professionsl, courteous and no…read moregouging! only problem now is too many people now know about them.

Chad is a dream come true; he turned my pumpkin of a 21-year-old Honda S2000 and turned it into a…read moregleaming, shining ride long before midnight!! He is an expert at detailing and is 100% mobile; he brings the tools and talent to you and leaves you with a treasure.

my son's dad was in a motorcycle accident is on life support he left his truck on 2nd street when…read morethe last snow storm came thru we live in chicago we couldn't get here in port Clinton to move it off the street. we finally did make it to port Clinton we were told that Ken's towing hauled it to there shop. we asked the owner if he would consider working with us on the storage fee of 1100.00. his rude answer was he didn't care what happened , and no he wants full payment. he has a mortgage to pay.

Got in a fender bender and they got me fixed right up. Quick and a fair price. Hope I don't have to…read morego back again under the same circumstances, but no where to go if I'm in need. Thanks Ken's!