Extremely disappointed with the service tonight. My fries were soggy and honestly inedible. I tried multiple times to get someone's attention but was completely ignored. On top of that, there was zero communication about the wait. Very frustrating experience "to go order" read more

Worst managers in the world. The prices on the menus do not match the prices in the computer. Manager would not honor the listed price on the menu. BOGO wings are not BOGO. $24 wings bogo would be -$12 not -$7.90. We have spent sooooo much money here but we will not be back. 1/13/26 at 5pm. read more

I must say it's a totally different experience if you go into this place early in the day! The place was still quiet with only a few diners in at 12 noon. We shared 15 wings with Asian Zing and Garlic Parmesan. I asked the nice bartender if we can get them extra crispy and the chef delivered! The wings were awesome, finger-licking good!! read more

See all

Food took over an hour and then they brought our food out cold and waiters ignored us.

Met up a coworker for happy hour on a Monday night - decided to sit at the bar which helped with the great service we had - granted, the place was empty at that time but the bartender was very attentive. Has the medium wings and wedges. My coworker ended up ordering the Asian Zing cauliflower wings and they were actually pretty delicious! Only thing about my own wings is that the sauce was lacking. Almost felt like there was barely any sauce on my wings. The wings are a good size, I've had way smaller so at least the wing size wasn't lacking. Overall, experience was good for a BWW. read more

Buffalo Wild Wings - Medium wings - American Near Me - Shawnee, Oklahoma

WILL NOT BE BACK! Went regularly for 1.5 years and recently received terrible service over the last 3 times. no service at all, had to move to the bar to even get served and that was still terrible. I hate to even say terrible because it was more no existent service. read more

They have the tvs blaring loud af you can't even talk to anyone without yelling. I asked for them to turn them down but they didn't.

Used to go there all the time but they have been getting stingier with serving sizes. Shrinkflation is real.

We came here to eat at 12:39pm Sunday November 15th ( Shawnee,Ok location) It was by far the most HORRIBLE experience I have EVER had in any restaurant...like EVER! Upon arrival there were only 2 tables occupied with 3 patrons each. We chose to eat in the outdoor patio since we had a whole wrestling team and family. There were almost 40 of us. Our drink order was taken by our waitress Daryn. She was very friendly then. When she came back to deliver the drinks, she had the help of one other staff member, a guy. Many drinks were missed, but with a big order like that we were very patient. We placed our food orders and decided to make it easier, we would get each ticket by family ( last names listed on tickets) to avoid chaos and confusion for final bill. Everyone ordered off the lunch menu which was good from 12- 2pm. An hour passed and only half the meals were delivered. Our waitress came out to ask us no joke 5 to 6x what we ordered and what did we still need.We told her each time and each time a new plate came out it was wrong or missing items. One person ordered a burger with no bun, but still wanted everything that it came with plus coleslaw. Her ordered was never submitted and after 1.5 hours waiting they finally asked for the 5th time and still forgot her coleslaw order. her food was so cold . Many people ordered the wings and fries meal and half never got their fries, the other had cold wings, wrong sauce or wrong chicken ( traditional vs boneless) . The boneless wings were hard and dry ( McNuggets would have been 100% better,and that is saying much). Everyone was so upset. A few parents requested a manager, she never came out. Finally a parent went to speak to a manager named Hillary. She made excuse after excuse and was mad at us for even coming to talk to her. I personally never lose my cool but for the 1st time I had enough and had to snap at the waitress Daryn for asking me 6x and still not getting mine or husband's order out. I was literally shaking and about to cry from how furious I was. I lost my appetite completely. She finally brought out an order and put in an extra box that was made and acted like she was doing me a favor . I looked in the box and yet again, wrong order. At that point I just wanted to walk out, but I didn't. after almost 2.5 hours there, last 25 min waiting on our check to come out, we spoke to the manager Hillary. All she did was comp some of the meal. No apologies, just rushing to get us out with an annoyed attitude. Truthfully she should have just comped the whole check . Our bill even charged us the higher price even though we were still supposed to be charged lunch prices. Half of our party left after they ate, which was an hour in. We traveled from Oklahoma City to Shawnee thinking we would have a nice lunch with our girl wrestlers but instead they witnessed the worst experience of their lives. I find it absolutely irresponsible on behalf of the management to serve such a large party and only have ONE waitress to that many people. The inside dining room wasn't even full. At this point maybe 6 other small tables and they had over 8 waiters attending them. We had people that were seated near us outside and we counted. It was 40 minutes before anyone even came to take their drink order. Horrible service, wait time is ridiculous, food wasn't even good. Management sucks and wait staff apparently is on their own as no one came to help our waitress. I will never go back and would never recommend anyone to go here . Do not waste your time coming here. I give is 0 stars. If I can give negative stars I would. read more

See all

This is the absolute WORST BWWs I have ever visited. Got chips and salsa for an app. Chips were all smashed...see photo. Wings were premade and arrived only lukewarm. Sent them back. Got plain wings so they arrive hot and fresh. These were warm and stale. There sure is no quality here. Don't think I'll be back. Diet pepsi had no carbonation in it at all! Tortilla chips were small pieces or crumbs. What happened? Did a car run over them? Poor quality here. read more

Their mistake will cost you money. This evening 4/10/22 I placed an phone order for carry out. I called in 2 wing bundles and was told over the phone i could make a substitute the fries for wedges however when the employee quoted me a price ti was $11 over what was expected however the order seemed correct. Upon arrival I voiced my concerns and the employee stated that she misunderstood and put the food in à la carte. When the manager was then notified he stated that i was misinformed, the employee then stated to him and myself again that it was her mistake. He then proceeded to make no solution or rectify the situation and just walked away. I did pay for the food since it was what my family was expecting and was waiting but then upon opening the to-go containers the food was not hot, heck it was barely above room temp. read more

Waited there for 2 hours just to get our food when food came out it was cold only the fries were warm not even hot and the burger was cold to was terrible cuz this was my graduation party and we sat there for longer then my graduation and it took forever to get drinks and refills while servers were just sitting around on there phones not doing anything at all just terrible read more

Took a long time just for someone to get our drinks but server was kind and apologetic

Was a little skeptical after reading the bad reviews but thought "you know people will only leave bad reviews if they have a bad experience but won't leave good reviews from a good experience" and I was right! Fast service, great food, and it was packed! Don't be scared to try it, I'm sure it like every other restaurant and has its bad moments, but our experience was great! read more

Hostess who seated us was not helpful and seemed like she did not want to seat us since we had a decent table to seat and it was fight night. (Keep in mind we had got there early enough before the fight and before people crowded in) Said that it would take a while however there were multiple tables open and just kinda looked at us like she did not want us seated. Later said that one of our people could not pull up a chair. I believe her name was leonia. Did not have a good vibe to her. Our waitress on the other hand was attentive and very friendly. Did not mind if we had people pull up a chair even though it was busy. Food was good. read more

Ordered at 8:15 and padded the pickup for 8:50 so my order would be ready. Drove 30 miles and arrived right on time. It is 9: 15 and it is still not ready. Just think, if i would have received my order when i was supposed to, i wouldn't of jad to write this review. read more

This Buffalo Wild Wings used to be really good. I'm not sure what happened, for one I always order a snack size and now they come in this huge box with literally no sauce. I'm just eating overpriced chicken nuggets now. The one in del city is so much better and I'm not a fan at all of the Shawnee one. read more

Buffalo Wild Wings - Are these not the saddest Parmesan garlic boneless wings you've seen.... - American Near Me - Shawnee, Oklahoma

My daughter and I dined in this evening. The experience was horrible. I keep coming back about every 6 months or so thinking maybe it's worth another shot, but every single time my order is wrong regardless of whether or not it's to-go or dine in. Every single time the wait to get food is so bad that we consider just walking out. And every single time the same manager is standing over a computer towards the bar entrance looking frazzled and blatantly refusing to come near or make eye contact with the multiple customers that deserve an apology. I don't do Yelp reviews ever but it's JUST SO BAD and it's happened enough times now that I know this isn't just an "off night". Don't waste your time. read more

Shawnee bww is probably the WORST restaurant in Shawnee and the WORST location of the entire chain. They constantly mess food orders up, forget food orders, the food is often WAY over cooked... the woman's bathroom is always nasty. And the managers excuse is "we're busy".... read more

Favorite Bdubs by far!! The only one we choose to go to!! Everyone is super friendly and very personable... some love to chit chat and some are just simply very kind but all of them are attentive and knowledgeable. I've seen several different waitresses and waiters being friendly with kids and like I said just all around personable. Side note: the manager with the long red beard, his name is Mike, he is an amazing manager and keeps his team on task. You can tell he puts a lot into his job and he is amazing at it and very accommodating to every wish and need to make every costumer feel important! LOVE HIM read more

Has to be one of the worst places to eat in Shawnee! Trust me, stay away!! Boneless wings were horrible and my business associate had the fried chicken sandwich. It was a hot mess at best. There is no pride in the quality of the food. I will never eat at another BWW! Period!!! read more

EVERY time and yes I mean EVERY time we go here they completely screw everything up. The service absolutely sucks! They act put out to have customers come through the door! As for me and my family we WILL NOT be going back! I asked for the regional managers phone number because the manager along with 5 other wait staff stood over in the corner staring and talking about our table. How do I know this you ask..... Well because we were the only people in that direction and our waitress only had our table! We went in directly at opening time trying to avoid the poor service and food we had received in the past. Unfortunately it's just how Shawnee's location chooses to run their business. So regional management if you see this you should really get a grip on your Shawnee location!!!!!! read more

We waited 20 minutes to order and, people who got their after us got to order their food before us. I saw waitresses and waiters on their phone and talking to other workers. The service is terrible good thing, we got up and left and went somewhere where we would get the service that we needed. Remember Buffalo Wild Wings employee, you wouldn't have a job unless customers were spending money there thanks read more

Stopped here while in town so we could watch a basketball game and we got lunch. The facility was just not very clean IMO went to the bathroom to find one of the employees washing her hair in the sink and brushing her teeth. I'm sorry but this so so unprofessional. The food was bland just your typical microwave bar food. I won't be back read more

What an unexpected disappointment! We arrived for an early dinner while traveling. Table for two. No greeting. No eye contact from what we thought was the hostess, but who ultimately ended up as our server who seemed over bubblie with the other wait staff but sadly, not her tables. Orders were placed - wings & vegie boat. Wings were mediocre, vegie boat (carrots & celery) old & dry. Just not the appetizing meal were were expecting. We did see a manager type person on the floor but no personal contact was made. Plenty of wait staff was on duty to handle early dinner. Bathroom was adequately cleaned. Oklahoma Buffalo Wild Wings, Sorry, just a flat no interest in coming back. read more

Went to Buffalo Wild Wings got seated after a couple minutes. Other people came in after 10 minutes they were waited on as soon as they sat down I still had not seen a waitress. After a few more minutes I got up and walked out read more

Ordered food online app said be ready at 5:50 at about 552 app told me food was ready. Gal at counter says she go check on it five minutes later comes back doesn't say a word talks to the hostess instead. She then disappears again five minutes later manager comes out asked me if I've been helped explain to them that I sort of have but this gal standing right here still hasn't given me an update. Another girl asked me for my name. That girl disappears still no food. Manager comes back says he found my food but can't find my ticket. Needless to say I got my food 15 minutes after the app said it was ready and magically it's cold because it's been sitting back there for 15 minutes. Pre-paying mistake. read more

They kicked us out Bc we ordered water and we waited for like a 1hr and we was like can we see your manager and we asked for our food and they was like y'all need to leave Bc we "yelled" at them would never go back and it smells weird in there and going out side from the bar a seen a cockroach ewww read more

We normally like BWW, but the inside had a tar like smell, so we ate in the porch scenic trash all around. The service was slow. The food was the same quality we are used to, at least. Wasn't to impressed with the waitresses that kept hanging out with some guys. You'd think a worker would be able to be professional and not swear, especially with children around. This location leaves much to be desired. read more

I didn't even want to give this a star! Tattoo Bartender was AWFUL!!!! 4 girls and not a single damn one of us have a buzz after 2hrs! Absolutely scamming people!!!! Sent my drink back and still NOTHING! WTF! I will NEVER EVER go back! Not to mention..... THE MANAGER customer service was BULLSHIT!! If you are spending $90 on double crown and cokes and not a single buzz... There is a problem!! #Awfulcustomerservice #shawneebuffalowildwings #weakassdrinks read more

Just had the worst service at Buffalo Wild Wings in Shawnee. We sat and watched the people seated before us and after receiving their drinks. Several waitresses were standing around. Finally, someone did recognize that we had not gotten our drinks. She went to find our waitress, but we had just sat there way to long. We have always received excellent service in the past, but not today. Seems like in these times with everyone scrambling for business, service should be set a the highest priority. read more

PLEASE PLEASE READ THIS!! For the love of all that is good DO NOT go to this bdubs. Listen, I can slam down some Bdubs wings but this location is awful. The service is so bad and so slow. I've never had a good experience. By the time your food comes out it's already cold. I once was seated outside and they forgot about me and my wife and they shut the patio lights off with us out there. If you're hungry for bdubs please go to a different location. It's literally only a 25 minute drive to next nearest one. Treat yourself right. read more

Waited forever for our food never got our appetizer manager was very rude got our food it was cold then expected us to pay full price for the meal told us we would pay for our food never got a drink refill worst place in Shawnee to eat read more

Food ok Good. But last time here really had good experience. This time not so much. Waited long time for service. One lady offered to finally get us drinks and then said our server would be with us shortly. Guess her idea of "shortly" sizeably different from mine. Finally she returned and took our order. Promptly told us we couldn't pick 2 items from the Pick 2 menu for lunch. But she at least agreed with my explanation of what their menu says after I showed her. However distraction continued. We both ordered chili. But no spoons brought. Tough to eat chili no spoon. Asked 3x from 3 different people before got a spoon. Obviously by this time chili cold. Oh well. . . . . read more

I had a book written about this poor experience, but to sum it up it's the only Resteraunt I've ever walked out of because of how poor the service was. read more

Sooo gross!! There was at least 7 waitresses/waiters and about a quarter of the tables were full. It took our waitress 10 mins before she even greeted us and took our order. We placed our food order and drink order at the same time, after about 10 more minutes we asked for our drinks and she said "oh yes what can I get y'all" and completely forgot she took our order!!! We were her only table and every time she left us she went and hid out in the kitchen. Not only this, but I was completely baffled when I seen a different waitress taking food to her table and ate a fry off of the tray!!! The food was gross and we got cheese fries and the cheese tasted old. We loved BWW but not coming back to this terrible location!! read more

The waitress needs hearing aids I guess. The first 2 items we ordered were not even close. The good thing is everything at BWW is good. Don't expect to get any real selection of beer. Every time I am told for one reason or another that what I want is not available. Luckily I like all beer! read more

See all

Horrible experience. Couldn't get drinks in over an hour. It was busy, but no employees were even walking with a purpose. The employees wanted to be there. Thousands of dollars to be made and they didn't want any of it. read more

One of the worst restaurants in Shawnee by far! Food is awful,waiting staff is horrific,and the management is a joke! I gave them a star just so I could write a review! read more

This was not a good experience and we won't be back. The wings were sub standard. My wife asked about getting a black bean patty for our toddler because the kids menu doesn't have anything vegetarian, the waitress said no problem. We were charged for the adult version of a burger (which comes with a side, cheese, pickle, and other fixings) but only got the patty and paid full price. When we asked the waitress about it she said there was nothing her manager could do. Her burger was supposed to come with "everything" on it, but did not- missing picco de gallo and jalapeño which make for a very different taste. We spent $50 for an unsatisfactory meal and won't make that mistake again. read more