I really hate posting this review but I feel that I have to. BWW is our go to place in SA because the bar is nice and there are plenty of TVs. The problem is they don't assign enough people to the bar...especially on Tuesdays for buy one get one traditional wings. This pace is packed every Tuesday and they still haven't learned. The bartender is VERY overwhelmed and people even sitting at the bar wait for 10-15 minutes to get anything. Thursdays they have multiple people working the bar, which makes zero sense, because it's not as busy. And beyond the Tuesday issue, don't order wings before 4pm any day because they WILL BE leftovers from the lunch crowd, which have been sitting under the heat lamp. In short, we will always come here but it will not be on Tuesdays and it will never be before 4pm. Take this review as you may. Hopefully it helps. read more

Buffalo Wild Wings - Just waiting for our tab...and waiting...and waiting...and waiting - American Near Me - San Angelo, Texas

Family was seated but no one ever gave us any attention to place drink or food order. When attempting to get the waitress's attention they just walked on by. Family and I walked out! read more

Server Isaiah was very nice and attentive. As for the food, we almost left everything was burnt and almost inedible. Everyone was young and just messing around in the kitchen. We walked in and every single table was dirty there was only a couple that were clean to sit at. Would not visit this place again read more

We were waiting and no one ever came to greet us. We had to leave. This is not the first time we have had bad service here, last time it took forever for our food to come out and they rarely checked up on us and never brought us the check. read more

Food is amazing as usual, sometimes the managers on duty is great (depending on the manager) and the service is on point... just one little problem they could work on is the speed of service. Come on meow. We get that it's a restaurant but the speed of service is also important not just how many people you can fit into one building. You've had the same managers for years. Get it together and never run out of wings... but much love for all of them there read more

BWWs food, service, and management is terrible. Wings were overcooked and dry, order was wrong from the appetizers to the meal. "Manager" Nathan, gave a $1 off for the wrong food. Used my points to redeem free food and their system didn't recognize it do they didn't help. read more

Asked for a burger without the tomato, mayo and mustard and they still gave it to me that way. Great hospitality from the staff but it must've been the kitchen who make the mistake. Mistakes happen, I get it. With the kitchen was more attentive to my request. read more

Before we got seated, we were waiting at the front with no one at the front seating people. When someone would go up to the front, they never asked if we had been helped. We sat down, got our order taken. Our food took at least 50 minutes to come out. (It was just my husband and I and we ordered burgers and fries) waitress did not come and check up on us for refills, I was out of my drink for awhile. Food finally came out, I was missing my bacon and cheese from my fries. Bacon that I asked for on my burger was also missing. Waitress was nowhere to be found (as she did not bring out our food) finally minutes later she came asked if everything looked good and I told her what we read more

got there at 8:09pm to pick up an online order. Dude said it'd be 5 more minutes. 30 minutes later at 8:39 it was sitting in a warmer ready a while ago. I wasted my time after a 12 hour day because they don't pay attention. Thanks when I got home they had an obscenely small amount of fries that were already cold, the entire meal was cold. I'd never recommend going here read more

Buffalo Wild Wings - Fries - American Near Me - San Angelo, Texas

Piss poor customer service. We waited at the hostess stand for 5 minutes without being greeted. We finally sat down and ordered two waters. She brought the water but didn't ask if we were ready to order. Then, she went two tables down, picked up the phone, and had a full conversation while her two coworkers stood by idly. She never returned to our table, so we decided to leave. read more

This BWW is terrible compared to others. Tastes less than freshly made. Had the wings. Really wanted to love it.

Sat at a pretty empty bar and it took over 1 hour to get 10 wings and nachos. Ally, bartender rarely checked on us, even after getting our soggy and cold nachos. We had to try and get her attention just to get our drinks filled. She was very chatty with staff...less w customers as we all had a hard time getting her attention. read more

I'm not really into the BWW myself, but my wife wanted to go there, mainly so she could purchase a bottle of their Thai Curry sauce, so we decided to have dinner there while out Christmas shopping. Walking in, we were told to sit anywhere we wanted, there were 4 other tables with people at them. We picked a booth and sat down. We were waited on fairly quickly, about 4-5 minutes, but he told us it was shift change and things were kind of hectic and that we would have another waiter. He went and got us menus and took our drink order. All good so far. Kevin, our new waiter brought my wife's tea and said he would get my beer in a few minutes. We went ahead and ordered the cheese curd appetizer. It actually only took about 10 minutes to get the appetizer which isn't bad time wise, so we started eating those and truthfully, they were pretty good. Kevin also stated that my beer was coming right up. He also asked if we were ready to order which we were so we ordered. My wife got the Wing Wing Combo and I got the Crispy Tender meal. While we are waiting and munching on the curds, I see that there are at least 10-12 people working. Granted it is shift change so maybe some are leaving. Still only four tables with people and 2 guys at the bar, still no beer. We've been at our table now for about 20 minutes, eating our cheese curds, my wife drinking her tea, and me wishing I had the tasty Vanilla Porter I ordered. Finally I see a bartender pour my beer and sit it on the serving area where the wait staff get the drinks. Kevin, one of the only shining moments in our visit, got my beer as soon as it landed and brought it to me. Thanks Kevin! Why it took almost 25 minutes to get a glass of beer is beyond me. It took 45 minutes for our food to come out, and this with very few tables seated during the entire time we were there. 45 minutes for wings and tenders? The food wasn't bad but it could have been better. The chicken was crispy and tasty but not very hot and the strips were very small, the fries on both our plates were old, hard and not good at all. I don't know how you can mess up fries, honestly. I can go around the corner to Freddy's and get the same three piece tender order and the portion is almost twice the size and cheaper, plus their fries are hot and taste much better. This only led me to believe our food probably sat for a while otherwise it would have been hotter and the fries would not have been hard and old tasting. For $55.65 I expect more. I can assure you I will not be back. Apparently, based on the reviews I see on here this has and continues to be a recurring problem. Almost all the reviews for the last year are about the same thing, slow wait times and mediocre food. I'm not sure what the deal is at this BWW but I've been to a few others and have never had these issues before. I will give Kevin props. He said he was pretty new and was still working on the menu, but he was attentive and was taking care of his tables in a timely fashion. That's more than I can say for the back of the house, something's off there and isn't being fixed. If you want to retain customers, you better light a fire under someone or you will keep losing potential customers. Service like this, we won't be back. read more

Waited 2 hours for a simple delivery ordered on their website. Wings were size of a chicken nugget and all the sauce was in little containers (chicken was dry). Large tater tots missing. Celery missing. What a disappointment- they used to be really good back in the day. Called to get a refund and was made to feel like I was at fault. Definitely a thumbs down. read more

Waited over an hour and a half for food. Never arrived. We ended up leaving after waiting this extended period of time. No manager came to talk to us or explain the situation. Absolutely horrid experience will never return. I suggest everyone avoid this place until they get their self's in order. read more

Conscientious service doesn't make up for a dirty restaurant that is so slow we considered leaving. Food was mediocre at best. Worst visit to this chain I've experienced. read more

Service and food quality are some of the worst in San Angelo and that says a lot. People that work there act like they intentionally don't want people to come back. Never going back to this location again read more

BLUF: I mean... It's a BWW, really. So I've now been to this BWW twice since being in the area, both times making online orders for pick up (COVID-19 is still a thing, contrary to what seems to be believed in this area). I had no issues making the orders (on their website) either time. The staff is friendly enough, of course my interactions with them are short. The second order was odd because I basically ordered the same thing as I did previously, and I got a call (although appreciated, I did think it a bit strange), from an employee in the online order area, calling to ask a question. The question was a bit odd and I thought the order was self-explanatory, but nonetheless, I appreciated the thoroughness. The online orders also seem to come out pretty promptly, which I find interesting because whenever I have dined in at a BWW, it never works that way :) read more

I ordered delivery and my order was not only wrong with what they delivered, but they didn't deliver the entire order. Most frustrating part was calling to try to fix it and the manager never answering so I had to drive to the location. The next frustrating part was ordering a bottle of water and then sending a cup, citing there were no bottled waters available, and then charging me still for the bottled water. The salad I ordered seemed like a partial salad - the container was mostly empty. The manager and employees seemed to care less about the ordering being wrong and outside of fixing it and providing me back with the cold food, nothing else was done, hardly an apology. read more

Horrible service. Wasn't greeted for 20 minutes. And yes we made sure to look at what time we got say to what time we were greeted. Wasn't too busy but I did see a lack of servers. We ordered a couple of apps and the mozzarella sticks came out without any cheese in the middle. lol but our server did take them off of the bill for us. Overall was disappointed in the service and the food was okay. Drinks came out slow. Our server was nice but very slow. I'm a fellow bartender and I know slow service when I see it. Definitely will not be going back. Our servers name was Meghann read more

Ok not my typical scene but had to go watch an Alabama game and this is a sure thing for sports and TVs so we went in Just like every other chain restaurant seen one seen them all nothing special here Average bar menu Had the Cobb salad did not disappoint I asked for my margarita and after some hesitation the waitress was not recommending I try since there was low confidence but she worked with the bartender and banged out a good margarita saved the night For the non wing eating beer drinking consumer this is hard sell but drink was good salad good watching the game this place is read more

I had the greatest bartender.... She helped me out greatly. My serve and bartender did a great job.

Fried pickles were outstanding. The brisket burger was juicy, substituted hot and perfectly fried cheese curds for fries. Ice cold Angry Orchard cider on tap was perfect. Good service. Not very packed thanks to COVID-19 so the 3.5 stars rounds up to 4.0... read more

Buffalo Wild Wings - Brisket Burger with Cheese Curds - American Near Me - San Angelo, Texas

They take forever on random days like Tuesday Thursday when I went this past Thursday I went at 700pm and I got my food at 845 pm all I got was a burger hope this improves in the future and no meal discount. read more

Wow, just called the store and they're not honoring the nationwide campaign of buy one get one on Tuesdays, shame, greedy.

This will be my last time visiting BWW.... Ive been to BWW all over the country AZ, CA,OR,WA TX and this location in San Angelo sucks balls!!! The service the food.... Save your money and go to Twin Peaks down the road.... read more

Ordered wings to go and they say under a warmer for 25 minutes after I was there. I asked 3 times if my order was ready and they were under the warmer the entire time. Go somewhere else and enjoy warm food. read more

Never go to BWW during lunch hour.. unless you have all the time in the world. They have terrible service from kitchen to table, took over 30 minutes to receive our food and then it was time to go back to work, hence a one star rating. Waitress apologized but not her fault for that kitchen sevice was extremely slow. The philly steak was also the worst & only eat fries. read more

Buffalo Wild Wings - Never go to BWW during lunch hour.. unless you have all the time in the world. - American Near Me - San Angelo, Texas

Food was good atmosphere is sports and bar but the music is a little on the loud side. Server was nice just not the most friendly plus most the staff just looked like had all gotten into trouble. Pretty clean establishment it is early they just opened so I will give benefit of the doubt. read more

Customer service at this establishment is a joke. Be prepared to wait anywhere from30 minutes and up after your order was supposed to be ready. Lazy employees in the to go area, manager that can't see what is happening in his own restaurant. Save yourself the headache and go to wing stop. read more

Nathan, the manager, said I could not bring my own unopened bottled water to drink with my meal. Then when I ordered a bottled water there, they didn't have any. I understand not allowing outside drinks but if you're going to do that, and have bottled water on the menu, then you should at least have bottled water?! He was extremely rude and did not offer any alternagives or even apologize for the inconvenience. We came for my grandmas birthday and she told me they didn't bottled water last time she came either. my serve was super nice and the food was great. My only complaint is the manager's attitude and complete lack of common courtesy. read more

I wish I could give a better rating because I love BWWs. I ordered at 1645 and my order said it would be ready at 1720. It took until 1735 and all I ordered was twelve boneless, a side of Mac n cheese and pretzels with cheese. Almost an hour for that and they weren't even busy inside. When I went to the carry out counter I was barely greeted and once I told her my name for the order, she just walked away. Didn't tell me "I'm going to check or grab your order". Just walked away. Everything was tasty except for half of my wings which are dry and look like they were sitting there for a while which baffles me because according to them my order wasn't ready on time. read more

Buffalo Wild Wings - Dry/old looking wings - American Near Me - San Angelo, Texas

Waiting 3 hours for your food is ridiculous. Was there ONE cook back there or what? No apology from the manager either

Last weekend my family had a lunch date at "BWW" and arrived before our guests. The staff welcomed us and stated we could sit wherever we wanted which was nice--I guess. I did feel a little awkward while we looked to see if the empty tables were clean and ready for guests. We found a table large enough for our party and our waitress was very patient while we waited for our friends. After considering the menu, my husband asked the waitress which foods were gluten-free because he has a gluten sensitivity. She kindly brought us a listing of the menu items and ingredients which helped immensely. Our party soon arrived so we ordered our meals. I choose the Street Tacos (small order) and then I ordered the Macaroni kids meal for my children. I was very disappointed with my Street Tacos. While the serving size was fine, the tacos were topped with a very distasteful, heavy sauce that coated the ingredients inside; I'm glad there were only three and I could only stomach two. My daughters enjoyed their fries, but played over the Macaroni and Cheese meal. The pasta was definitely overcooked which was another disappointment for the girls who refused to finish it. The "higher" rating given today was for the BWW staff customer service, but if I had my druthers I would not dine here again considering the food experience I had last time. read more

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We ordered online and picked it up. It turns out that they forgot half of our entire order.

When we got in to town we're warned that the service sucks and the food was OK. That was exactly our experience. Our first waitress was great, but the one we got for most of the evening just couldn't hack it. My wings barely had enough sauce on them to taste. read more

Updated review. This place went from 3 stars to 1 (less if possible). Unfortunately the quality of food and service isn't there. They are surviving on name alone. We switched to Wingstop but decided to give Buffalo a chance and get the Father's Day deal. An utter disaster. So many people waiting for pickups, times are extremely off. We got sauced traditional wings and sauce on side with our boneless. My wife asked them to double check boneless as they're for the kids....they weren't even in bag. Unfortunately my wife didn't check the rest of the order. By the time she got home (no short drive) we realized our traditional wings weren't sauced.... so I got to spend the evening making sauce for our wings. The fries that we got with the deal were not even kid sized. We assumed $40 for 40 wings and fries was a nice family meal. We assumed wrong. We will not be back. The best thing that can happen for Buffalo Wild Wings is for this location to shut down unfortunately. But if you're brave give it a shot. read more

I was expecting the atmosphere to be great due to Saturday Football but I was wrong ! I ordered mozzarella sticks thinking they will be fresh but almost 15 minutes went by before I received em & when I did I saw that they were not cooked all the way, cheese was hard on the inside & just not satisfying! I do not recommend to go here read more

On a slow day, Took 30 minutes to get a beer. And an hour to get my food. Wings were too salty to stomach. Won't be back

Today we went to Buffalo Wild Wings, and the service was good for it being how busy it was. We waited about 20-25 minutes for our food to come out, and it usually comes out much faster and tastes way better. There was little to no sauce on the boneless wings that we got. I can safely say there was more sauce in the 2 oz container they give us then there was on our wings. Our food was cold, and when I continued to ask for more sauce in the 2 oz container the waitress proceeded to get upset. We usually come here on a regular basis, especially since we have the BWWs app, but we probably won't be coming back for a while. read more

Buffalo Wild Wings - a tray of chicken wings and french fries - American Near Me - San Angelo, Texas