Unprofessional wait staff. I have been to this branch twice and both times the staff dropped the ball on basic things. My latest visit was pretty bad, the waitress did something quite crummy, and will likely lead us to not eat there again. To summarize, I ordered the southwestern black bean burger. The previous visit I had ordered it and it was exactly as the menu said, including toasted bun, southwestern ranch dressing, tomato, onions, cheese, pickles, and avocado slices in the ranch on the top. It looked identical to what was on the menu and tasted delicious due to the dressing (which was spicy and zesty) and avocados. This sandwich, because it was so good, is what brought us back as I wanted it again. There is only one black bean burger on the menu, and it is exactly this one. Our waitress took the order, came back a little bit later with the food and after I took a bite, I realized that the burger had no onion, no pickles, the bun was not toasted, but, most importantly, there was no dressing, and no avocados. The one tomato slice on it was one of those crummy top or bottom slices where the peel is covering most of one side. The chef obviously dropped the ball on this. I asked the waitress about it and why it was so different from what I had last time, how it wasn't what was on the menu and could it be fixed. This is the part that got me. She explained to me that this was how it was on the menu and how it normally is. It isn't/wasn't. She then said she would talk to the cook about it and let me know if they had some avocados for it. I didn't eat anymore of it as I didn't want to keep eating it if they were going to do something about it. Instead, I watched her. She didn't go near the kitchen, and did not make any effort to ask about the sandwich. This wasn't a lack of clear communication or being forgetful, I watched her watching us. I am relatively sure she thought she would just wait me out until I ate the rest and then I couldn't complain more. I ate my fries. Eventually, ten or fifteen minutes later, she came and dropped the check on us and did not mention anything about the burger and left. I knew that discussing it further with her was useless as she told a customer they were wrong without confirming it on their own menu and then proceeded to ignore talking to someone in charge about the issue. I wasn't in the mood at that point to get into a big discussion with management about it, paid the bill and left the 3/4 of a sandwich there. Half the price of the meal down the drain. My advice is for potential diners to head somewhere else because after reading the other reviews, this particular BWW isn't getting any better anytime soon. Maybe a year from now they will get it together, who knows. My advice to management in the meantime is; learn to manage this place. The previous time I was there, I saw a manager publicly throw a fit on a new teen employee. I assume these issues are from a high turnover rate and poor management/poor training and poor leadership/boundaries for the employees. read more