First time since the place has been updated and wow what a change. I can't even remember what the old place looked like. The bar is very nice and bright with plenty of TVs to watch sports and play the trivia game. They have a great happy hour everyday from 3-6. The service was good and the food was better than I remember. Will definitely be back again. read more

Wait time was ridiculous waited 40min to get seated after being told it would be 5-15minutes. Didn't have a waiter for the first 20 minutes after being seated and had to ask the cashier to grab our waiter. When we finally ordered our food the kitchen messed up half our orders. My friend ordered 10 traditional with tots half lemon pepper half desert heat but gave him all buffalo with regular fries. Kitchen staff was constantly coming out of the kitchen to watch the games that were playing. Our waiter was nice enough to try and fix our orders but were ultimately told to speak to management. read more

Horrible, you'll be waiting forever ! And your food will come out cold ! Avoid at all times they dont wanna work anyways

What's the worst place you've to. WRONG !!! Come to this place. HORRIBLE service. COLD food, BAD management. It truly is unbelievable how BAD a place can be and still stay open . I guess it's because of the TV's but DONT try to ask to put a live sporting event in . You might die of old age before that happens. The conversation with the bartenders are usually about how they can't wait to go home . I challenge anyone to try and sit down and order under 29 minutes.. STAY AWAY!!!!! read more

This location was terrible all the way around. The wings that I ordered were under cooked, and others in my group the food was cold. Ordered drinks the bartender made them and they sat at the bar. No one brought them to our table. If I could give zero stars I would. My appetite was ruined after seeing bloody chicken covered in sauce. read more

Terrible service! Barely anyone was here (maybe 10 people) and it took us an hour and a half to get our food. Unbelievable! Do not recommend! read more

Went in the other night and had to go back cause it was that good. Ordered a couple burgers,boneless wings, and appetizers. Everything came out hot and quick. Server was quick to come to our table after we sat down and get refills when needed. All around a good night out. read more

terrible got an order and fry's to go frys were burnt as hell harder than a dick in the morning. common courtesy if you wouldn't eat it don't fucking serve it to others. read more

The flats was beautiful. I had garlic Parmesan flats, hot flat and regular flat and there was delicious.

We usually love coming to this Buffalo Wild Wings because the service is always great, but today was a huge disappointment. Our server, Ariel, was extremely unprofessional. We didn't get our drinks until we were almost finished with our food, even after reminding her twice. Some food items were missing until we pointed it out, and one order was messed up despite us repeating it twice. On top of that, we weren't even given napkins or forks and had to eat with our hands. This was one of the worst experiences we've had here, which is really upsetting since this location is normally our go-to spot for good service. read more

This was our first time here and I was horribly displeased! I have been to other Buffalo Wild Wings before and I was wondering why this one was so empty...were the only ones there. Well now I know why. First of all it took my mother in law 20 minutes to receive her soft drink after we all had receive ours. It also took a good amount of time for our order to be even taken. We found our server was standing at the bar flirting with the bartender Upon placing our order, we found out that they were out of traditional wings, among other things. After revising our order a few times due to the amount of items they were out of, when our food was ready it took the server a good amount of time to bring it to the table because she was standing by the drink station texting or playing on her phone. The garbage can in the front of the building by the entrance was full And over flowing onto the ground as well! Disgusting Over all the food was okay, but the service at this location was so horrible. Do yourself a favor and skip this location for the other in Highland read more

Buffalo Wild Wings - the inside of a restaurant - Chicken Wings Near Me - Lansing, Illinois

Went to Lansing BWW for dinner, to find out the BEST Bartender they had there Alissa S was fired, and heard that the manager on her shift lied to save his own ass! She was good enough to work for this company for 7+ years as a manager at the Lansing location to then transfer to Texas a a GM.. to then come back to her home store in Lansing to be a bartender ... I hope the locals see how this place once again is gone to shit with the management they hire. ya'll need to get her back! don't know what you have till its gone.. as the locals will be gone with her.. shame on your Management. we will never be back till she is! Manager Jeremy shame on you! read more

Give it a try. It's remodeled and very spacious. Very bright (a little too bright?) inside. Food and drinks are good, and as expected from this chain. Service has been inconsistent during our visits; upon entrance what seem like random people appear (not in any kind of uniform and dressed super casual) to seat us. Service has also been inconsistent, even when it appears it's not busy. Definitely potential to bring in more customers if a few service improvements were made and brought consistency. read more

Service was great from the minute we walked in. We must have came at the perfect time beacuse our food came quick and was very fresh. will be coming back! read more

The manager (Shannon) was helping everyone because they were busy. The 2 bartenders (GiGi & Angel), were fun, attentive and made amazing drinks. Would give 10 stars if I could! read more

staff was extremely friendly and interactive. Always have a great time coming to Lansing BWW

NEGATIVE STARS !! Waited 35mins for APPETIZERS !! We didn't even get our food ordered !! The girl in To Go was talking cursing on her phone like crazy! There were 5 tables and 2 waitresses at the time ! 2 of us walked out and as a couple was walking in we told them they better off dipping ! Save your time and go somewhere else because there was NO excuse for that at all ! read more

Let me start out by acknowledging the Bartender Alissa Sims, once we sat down she greeted us with a smile and told us the specials. The day we were in she had a packed house and still managed to stay on top of things, put in our food order and drinks. The Long Island she made me was so good!! 5 stars !!! we didnt wait long on our food order, and she continued to check on our table! we never had to wait for a drink. She was so great! Her Service is spot on, we will be back this week and many more to see Alissa! The ambiance is great and so clean! read more

Unfortunately, negative stars are not allowed. I visited this location because a friend told me that they have good burgers. I stopped by on December 30, 2023, to pick up an order I placed for a burger and a chicken sandwich. Two sandwiches? Yes, just in case the burger didn't live up to the recommended hype. How was the burger? Mediocre, best describes what I was given. Well, good thing I purchased the chicken sandwich, right? Well, that was only, okay. I wasn't sure if either sandwich came with fries, so I ordered an additional large order of fries. It would have been nice if the cashier would have mentioned that both sandwiches came with fries?!? What I was given can best be described as cold old fries. Obviously, someone working here is a smart Aleck and though it would be funny to hand off these fries to me. There is no place in any restaurant for someone like this employee. If this person is discovered, then, they should be immediately fired because customers should never be treated like this. In addition, the chicken sandwich made my stomach feel uneasy for the next two days. I without a doubt will never, ever visit this location again. read more

My group was attending a training class up the street and wanted some wings for lunch. I peeped some of the recent reviews and was a bit skeptical when I first walked in. It was pretty empty. We got seated right away. We warned the waitress that we only had an hour and she gave me an uneasy look but I kept calm. Out waitress Cheyenne was great. Got our drinks right out to us and the food actually was out really quick. We had the buy one get one wing special and was full. Wings were cooked right and they weren't dry like other locations. I'll be in training again next week in the area. I'm sure to stop back in. read more

if i could give this place 0 stars i would i'm not originally from lansing but i stopped by to try bdubs in this area and the food was not up to par the chicken was hard and barely had sauce on it and the meat was sticking to the bone hard to eat. then my order was not correct and i had to come up there again never coming back read more

Buffalo Wild Wings - the nastiest guacamole i ever had tasted old won't recommend - Chicken Wings Near Me - Lansing, Illinois

If i could give negative stars i would. Worst service ever. Drinks came out 30 min after ordering them while i was choking on fried pickles. Meanwhile ms.Alivia over there by the counter on TIKTOK. When my wings came out they were salty as fuck. seemed as if the cook confused the wings for fries, wings increased my sodium levels and the fries were tasteless. Save your money & put it towards your rent. read more

I should've known better than to visit an establishment for the first time without reading the reviews beforehand. Tell me, what's the benefit of ordering & paying online, only to be made to wait in line 15 minutes for someone to hand my order to me? When I entered to pickup my order, the cashier was assisting an elder customer with selecting items from the menu, which took quite some time - Not at all the customer's fault, but by the time she finished assisting said customer there is now 6 more people in line waiting to pick up. There was also 2 groups of people standing at the door for quite some time waiting to be seated. Question: It is 2pm, WHERE IN HE** ARE YOUR WORKERS? (...saw one of them in the kitchen area dancing, smdh) Returned home (5mins away) only to discover that my FOOD WAS COLD and S-A-L-T-Y as heck! PSA: If there is a sodium shortage, it's because they used all of their salt on MY ORDER FIRST time here & LAST time here. Oh... the people that were waiting to be seating...were still waiting when I left. Absolutely unacceptable. read more

I came here while my car was being worked on. It's nicely decorated with all kinds of sports memorabilia. I opted to eat in the bar since I was by myself. This was my first time coming here so they let me taste the sauce I was interested in ordering. (to go with the wings) The waitress actually brought out 3 other sauces for me to try. I really liked the Caribbean jerk and the mango habanero (which is very hot) I ordered the boneless wings and fries. They're not called fries, they're called something else. (can't remember) You can get a melted cheese on them or the liquid queso cheese. I opted for the liquid cheese on the side. I also asked for my sauces for the wings on the side. (which the waitress happily obliged) The food was good but I really liked the potatoes. If I knew they were that good, I would have just ordered a large and no wings. All in all, I would visit this place again. It's very clean and staff is very friendly. No problems with the food and my bill was very reasonable. read more

Buffalo Wild Wings - Taste test of the sauces - Chicken Wings Near Me - Lansing, Illinois

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My husband and I have been either dining in or ordering food from here since it opened...what a disappointment!!! This place has gone SEVERELY DOWNHILL!! People that can not take orders correctly on the phone ...having to ask to talk to someone who can actually take an order ....down to the girls just dropping off the good on the counter and walking away ...instead of going through our order to make sure our order is correct!!! What happened to hiring qualified employees or at least training them right!! We have no quality wing places anymore in Lansing ....first Wing Stop now BW3 we can't eat at because of the service!! And I asked for well done wings and they are DEFINITELY NOT well done !! read more

Buffalo Wild Wings - 15 piece wings Hot Only flats NOT well done by ANY MEANS !! - Chicken Wings Near Me - Lansing, Illinois

I have never been a big fan of this chain but I needed a quick lunch near my office. I chose this over the family diner on the corner. BIG MISTAKE. The first thing we noticed when we walked in was the horrible smell. Wow! It permeated the entire dining room and bar area as well. The place was empty and it still took over a half hour for our order which was a simple wings and fries. When we finally got the food it wasn't very good. Their boneless wings are over breaded square shaped processed chicken. I would rather have McNuggets. The service was barely friendly. NEVER GOING BACK. Ugh! read more

I called in a take out order, the lady acted annoyed when I was asking, "what come with this or that". I ordered 10 wings (garlic and Parmesan) with fries AND 15 wings (garlic and Parmesan) with fries. $40.00...As I started to eat, I noticed they were not cooked all the way! There were still pink in the middle and to the bone! The 5 wings I did eat and some fries, hurt my stomach so bad!!! I was up ALL night with sharp pains in my stomach and diarrhea!!! It was HORRIBLE!!! My senior mom also ate some and suffered bad heart burn!! NEVER AGAIN!! read more

Called to see if there was a wait, got to the restaurant and there was one group in front of us. We left our name and phone number then they told us they were at capacity and made us go outside. While sitting outside, we watched 4 more groups walk in and immediately sit down. When we went in to ask, they had taken us off of the wait list and then we proceeded to wait longer for them to clear a table. Waitress was quick to take our order but the 35 minute wait after they took us off of the wait list ruined the experience. We got our food and the order wasn't correct, and the waitress never came to check on us. We sat for at least 20 minutes waiting for the bill and boxes when there are only about 5 occupied tables in the restaurant. read more

Never got seated waited for 10 minutes. The workers were in the back talking. Always problems at this location.

The store has changed a lot over the last few months. Service is decent, over all sports experience not all that. Taking away that makes some customers veer away. Including not having any more drink/beer specials. Wing specials not the same changing the prices and times(Tuesday) wing specials only until 8pm. Beer prices going up. My last two visits in the last couple weeks have been disappointing. Waiting for our food order for over 40 minutes, no manager stopped at the table to fix the situation. Again a couple weeks later waiting over 30 minutes for a burger and a sandwich. Not acceptable. A manager did not approach the table, until I informed the server that we were upset about the situation. For us to wait 30 minutes for our food and to almost leave for her to only take off $5 for the issues and not apologize. read more

This place has terrible service. I typically like BWW, but this has to be the worst one I have ever been in. I've given them several chances but they clearly aren't taking customer feedback seriously because they never improve. My last experience involved walking in and waiting a while to be seated. Finally a girl comes over and seats us, but acts like she is annoyed she had to do her job. The dining room was mostly empty but it seemed like the tables that were full were waiting for service. We waited 10 minutes. No service. We looked around hoping to find someone and this is what we saw: -Two servers standing at the front counter talking. They looked like they were griping. We kept staring at them hoping to get their attention. They looked over at us and then it got worst. They pulled out a bag of food and started eating. Right there in the dining room! Finally one of the server sets down the food and walks over to a table taking their drink order while still chewing. -Another server standing at the host stand writing, coloring? Who knows what he was doing on that paper but he certainly wasn't doing his job. -Several servers walking by...slowly...avoiding eye contact. Not a single "I will be with you in a moment". Nothing. So now it's been 15 minutes and we haven't been acknowledged. We get up to leave and pass the sloppy server eating. The guy at the host stand says "Have a good night". My fiance says "You know we never got served?" He looks down. Are there not managers working there? I guess they don't care. No wonder their dining room was empty on a big football night. read more

On 12/1/2013 I called in to order the Lansing, IL location as usual, destiny answered but then it was all downhill from that moment. She was rude and acted as if I was troubling her, while I was ordering she interrupted me and asked me "Is that it?". After two items I decided to speak to the manager, she initially didn't want me to speak to the manager and would not transfer the call. After a few moments I spoke to the manager "Rakiya" and she was not much help. She didn't even want to listen to whet happened during my order, she asked me "Did you get to order?". She didn't want to hear the complaint, maybe she had other important work than doing her job. I have been going to this location since they opened but after this incident and other from this location has stopped me. If you feel like going here your better of having someone slap you and you pay them, that pretty much sums up the service you will get. read more

We got BUFFALO WILD WINGS around 10:00 PM. We wanted to sit at the bar. The hostess said it would be a few minutes claiming they had to wipe off a table for us. While waiting we could see that there were only a few people in the bar area. About 20 minutes pass and we were still at the front of the store waiting to be seated. We were finally seated at the bar after they wiped down all the tables and the bar. there was NO ONE in the bar area again. NO ONE IN THE BAR AREA. I really don't understand why we had to wait 20 minutes. We ordered the fried pickles they were okay. The onion rings, the French fries and nacho cheese sauce was not fresh. It was like the food was cooked before we order it. The black bean burger was over cooked it was like eating well done toast CRISPY. Can someone explain how minimum wage is going up the the quality of the service and food is going down. Don't go there you've been warned. These people suck I say this because the cook shouldn't send cold or old food out, the server should know how long the food has been sitting and can have the kitchen remake the cold or old food instead of serving it . and if your server pays attention and see's that you only took one bite of something they should be asking is your food okay. DON'T GO THERE YOU'VE BEEN WARNED. read more

I think I need to actually 'dine-in', to receive the full effect of this particular BWW. My wings were (slightly) warm, to the point they were almost cold. However, I had a carry-out order. So, I don't know if that had something to do with it. Maybe I waited to long to pick up my wings...I don't know. *shrug* My wings were decent though...once I re-warmed them. Lol. read more

I thought we would try this again but again the service was awful, the food was cold, it took us forever to get our food. The server spent more time in the bar. Needless to say I will never be back. I won't try again. It was horrible. read more

This place has gone way up in price over the last few years. Wing Tuesday is the only day the cost is ok, although I wouldn't say great. The wings are a bit meater then the early .30 days. Food is really good, especially the spicy garlic wings. My only complaint is that they are inconsistent with the cheese and sauce. Sometimes they give you a good amount and sometimes they are super dry. Usually they add more for free when I complain but on a few occasions they'll charge me extra which really grinds my gears. read more

Had carry out the other night, first time in a long time the wings were worth the price. They were good size this time. The crew up front was really nice and they double check your order with you before you leave. Really smart as to keep guests happy with what they ordered, and not finding out at home it's wrong. Good crew at this location, good size wings. Keep those delicious chickens coming. read more

If i could leave zero stars i would. We waited 1 hr for us to be told our food needs to be remade. Waited 25 for appetizer and got 1 drink refilled out of a party of 3 people. Our server just threw our food down on the table because we had asked for a manager but they avoided us at all cost. Once we spoke to the manager she was very understanding and accommodating to our needs. read more

Worst service ever, never been to a wing place that didn't have traditional wings and half the sauce... did not follow reservations instructions and food looked as if it had been sitting out for days. Was charged a 22 dollar tip and had to ask for literally everything I needed such as forks, water, ( wanted to ask for ketchup and plates so that we could split appetizers but waitress ran off before able to. read more

This has got to be the worst run restaurant ever. Went there for a Bears game only to sit for over an hour waiting for an appetizer. I would go here more often if the service wasn't so bad. read more