This review is specifically for take out. This location is in Gurnee mills just outside of the Marshalls and home goods. We've ordered take out from here numerous times. The parking lot has a few food take out parking spots so that allows for ease to pick up and leave because we all know the mall can be quick brutal when it comes to busy nights. Our orders are always right but the hit or miss is if our food is hot or cold. We've gotten wings that have sat in the window and have dried out with piping hot wedges. Or we've gotten someone else's order in our bag completely and we would've gotten home to notice it and can't go out again. Just be sure to check your order before you leave, it is a national brand, so you know what you're getting from any location. Also, they have great deals on their app that they don't advertise in the restaurant! All in all, bdubs is our go to for many of our football Sunday's. read more

this is how i received my wings, when i asked they just said" your box is open". no fucking shit, pack your food better. And maybe not have it run by a bunch of teenagers read more

Buffalo Wild Wings - Sports Bars Near Me - Gurnee, Illinois

This review is for my recent takeout order only. I stopped by at this BWW for wings takeout on their Buy One Get One half off deal day. They have a separate area for Takeout orders. I was attended to promptly. I placed my order of six Mango Habañero wings and six Original Buffalo Sauce wings along with one order of carrots and celery sticks and one blue cheese and ranch, each. My order was ready within the time I was told it would take the food to be ready. I had ordered my wings to be crispy and saucy and that's how I got them. The wings hit the spot and I was happy. I was fully satisfied. I'd go back here. read more

Buffalo Wild Wings - Sports Bars Near Me - Gurnee, Illinois

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Waiter was incredibly rude and slow to place our order. Multiple people around me waited over 20-30 minutes just to place an order. The issue wasn't the kitchen at all. I asked for a drink modificatjon and she gave me the drink without a modification, then tried to charge me for the drink that I turned away. This location makes dining difficult, is slow, and treats you very poorly. read more

I ordered lunch to go. Well let me just tell you, I will never go there again. The boneless buffalo chicken was dry and the fries were cold and stale. Probably gave me food that was sitting there for hours. They forgot to give me ranch with my order and to put the icing on the cake the vegetables were rotten and nasty. I refuse to spend my money on that location. read more

It had been a few years since I've visited this Buffalo Wild Wings location. I went for a very early dinner and was seated promptly. The booth we sat in was clean, but I did notice a lot of dirt and scraps on the floor throughout the restaurant. We placed our orders and it was a fairly long wait to get our food. I got the triple bacon cheeseburger, which was fairly tasty. The beef was juicy and well seasoned. Part of the bacon was nice and crispy but the other end was fairly chewy. The other toppings were fresh. Overall pretty enjoyable. It came with a hefty side of fries, however they had no salt or seasoning. They were crispy and had a great texture. There is, however, salt and pepper available at the tables to adjust the seasoning to your liking. The onion rings were alright, but could have been better if they were crispier. I did try some of my wife's potato wedges and they were definitely seasoned better than the fries, but they had a very bitter and unpleasant aftertaste. The experience was not the best and I think I'd prefer to go to a different location in the future instead. read more

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My buddy and I stopped in to this B-Dubs earlier this year because we were spending the day in the Gurnee area and were pleased to find that one of our favorite spots was in town. We are frequent goers of the Randhurst location, but have been others and found the quality to be fairly consistent. Unfortunately, lady luck was not with us on this occasion. We had a slight wait to start with, which was initially a bit odd considering it was a Tuesday night, although in hindsightit was likely realted to the area being a huge shopping district. The wait was not as worth it as we had hoped. I ordered root beer to drink, only to find out a few minutes later that they we sold out. While on this topic, I'd like to mention that I don't understand why BWW only has bottled root beer instead of fountain like the rest of their sodas. When we got our drinks , they had to use to-go cups because they didn't have any clean glasses. My friends Starry was way short on flavor syrup, and my Pepsi was only slightly better in that regard. We had planned on a full meal, but decided to just get a couple apps to be done sooner. They were out of mozz sticks () , so I went for cheese curds instead, and my guy got his usual order of fried pickles. Not much to home with for the curds, as the flavor could only be described as mid. My friend seemed dissatisfied with his pickles as they were overcooked and bland. It was at this point he straight up told me we weren't coming back. I love B-dubs dearly, but this location missed the mark this time around. Maybe one day we'll give it another go, but for now , thats all she wrote. read more

If youre thinking about coming here, dont. Pray to GOD you dont get a short white female server with glasses and light brown hair. SLOWEST server to exist, took a while to even get a table too. Usually when you see bad service on the reviews its the opposite but in this case it is very very VERY bad service. Dont come here put this place out of business or change of management because holy moly this is just embarrassing. Highly disappointed. read more

We came in on a Tuesday night to order takeout and what we thought would be a 5 to 10 minute wait ended up being 40+ minutes. The guy at the counter was polite and took our order promptly but said it would take it would "be ready in a few minutes". Nothing came out for about 15 to 20 minutes at all. Eventually, a bunch of orders started coming out but none of them were ours. There were no updates to the people who had been waiting. Finally, I asked the guy at the counter about the status of our order and within five minutes it came out. The restaurant was about 75% full because it was Veterans Day, so clearly they were busy. The staff was nice, but the restaurant was not managed very well, the tables weren't cleared, and there was a ton of trash on the floor.The food tasted pretty good once we got it, but the overall experience was very frustrating. read more

Worst experience ever! Went to Gurnee location at 6.30pm on Friday 5/22/2025 with my son, Restaurant at about 30% capacity. Ordered sauced wings, an appetizer, a Pepsi and a pineapple mojito. After 20 minutes we get the appetizer, no Pepsi or mojito, no napkins. 10 minutes later we get the wings, all dry and hardly any sauce. Asked for manager, they took the food to remake. I asked manager if restaurant be fuller, would drink orders take 3-4 hours, manager agreed "yes, probably 4 hour". Then wings come back with a heaping of sauce over the top, gross. Still no napkins. Not the server nor the manager ever returned to ask if we're satisfied now. If you crave Buffalo Wild Wings, order out or find another place, no one at this place cares about their customers, the manager should never agree that his restaurant and service sucks. Would give less than 1 star if possible. read more

I hate this establishment and everyone that works here. We've been here for an hour and only have gotten water. Every server is in their phone all the time. I hate the whole chain of Buffalo Wild Wings. This place is horrible and so is the ambiance. read more

First time at this location--visiting Gurnee, IL for my daughter's wedding this weekend. She and her fiancee were having a hankering for BWW, so we went around 8 pm. Twenty minute wait was fine with us, gave our # to the hostess and got a text when the table was ready. Choosing drinks and apps was easy, we all love fried pickles and daughter suggested the buffalo tots. Apps came out while we all picked entrees, this part was less simple. In the end three of us tried new items (she two of the new *dawgs*, one buffalo, one loaded; her fiancee the buffalo flatbread pizza, me a buffalo *dawg*) and the boyfriend went with 15 wings, 5 each of 3 sauces (Asian Zing, Hot and Jammin Jalapeno) and fries. We thoroughly enjoyed everything, the kids took some fries and flatbread pizza to go and we thoroughly enjoyed the experience. If we lived nearby we would absolutely return! read more

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Love the bogo on Thursday,Sean is very helpful with all the attention he gives us. The beer that is on specialist rather good.

I arrived at around 8:45 on a Saturday night and the place was virtually empty. I was so surprised! The bartender told me that they were crowded around dinner time, when the Great America crowd came in. This Buffalo Wild Wings location was super clean, as they all are. The bartender was super friendly and professional, again, as they all are. I was very happy the bartender was able to pour me a nice Redemption Rye on the rocks and my buffalo wings and salad came out very quickly. It seems like the side salad has grown a bit, and it was very satisfying. A fairly traditional leaf lettuce salad with tomato, chives, and shredded cheese. The wings were, as always, good. Although the desert heat dry rub was not nearly as hot as I hope. But that was okay because they were still good. Enjoy the Cubs game, a little peace and quiet in an empty restaurant, and great food. read more

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I rarely get "good" service at the Gurnee location but when I sit at a bar, I want to get a drink. I sat at the bar for 20 minutes (at least) and did not even get asked to order. 6 workers stood in a corner talking while the bar guy took care of the rest of the restaurant (not that busy at 5pm on a Friday). Might have been a shift change but after 15 or so mins the guy finally said someone would be with us and still continued to get overlooked by every single worker that walked by us, even the manager who clearly had a earpiece in and I obviously was ready to order. I walked out as that is not worth my time or money. Terrible experience. They just lost a lifelong bdubs fan. read more

Service was terrible.. ordered an appetizer came out with our meal... food took 30+ mins to the table. Only 2 tables were full so the place was empty.. THIS EXPLAINS WHY... She never stopped by to refill our drinks during our long wait.. Received 6 bone in wings with 1 flat only.. Didn't come over during our meal and when she finally refilled our drinks only refilled 2 as we have a total of 3 people.. So 1 person is now without a refilled drink. Waited another 25 mins after we were all done eating for her to come to our table and look at us like oh, your not gone yet and tell us to pay on your phone.. We had no clue we needed to pay on our phones... JUST SAY YOUR STAFF DONT CARE.... read more

Bad service waited too long not worth it. Next time I'll go to a different buffalo wings

Lowkey really bad we were waiting for a good 15-20 mins and they would just walk and stare at us and walk pass and never took our orders never came to our table not even the manager we ended up leaving and going to a different place don't go to waste your time like we did read more

We sat at the bar and the manager from tonight was so rude about us sitting down made he get up and told us that the waiting time 20-25 minutes keep in mind they have half of the restaurant tables close read more

Great Service, Great Food, and very clean establishment. Oldest son wanted to come here for lunch read more

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The food was overcooked, and the wings were so small. This place has went downhill very first time we went. I don't believe we Will visit this location again it was a waste of money read more

WAITIN' FOR THE BUS(BOY) Interminable waits and horrendously messy tables made for a lousy Black Friday dine-in experience. Following a showing of Wreck-It Ralph 2 at the nearby Marcus Cinema, my girlfriend had a craving for chicken wings. She'd never been to a B-Dubs before, and even though the ratings for this Gurnee location were in the sh*tter, I conceded. We had to push our way past a large crowd milling near the entrance and found a hightop in the bar area. Right away, I noticed how FILTHY the tables around us were. Many hadn't been bussed and employees made scant attempts to clear them. After a 15-20 minute wait, a server finally came over and asked us if we'd been helped yet (we hadn't). No less than 3 minutes later, another server came over and said the same thing. Uhhh.....don't you guys have "zones"? And why on earth did it take so freaking long to greet us?? Our order for classic wings, boneless wings, fried pickles, and a couple beers went in. Everything including the $5 pitcher took far longer than usual to arrive at our table. Her wings emerged 'extra wet' (i.e. bathing in sauce), which she definitely didn't ask for. Mine were under-sauced. The staff seemed to be overwhelmed by mass confusion and, more than likely, a shift's worth of insane Black Friday families. I get that they probably pulled long hours and this was the tail end of an exhausting day, but you work in the service industry and gotta at least fake some smiles. Bread = 2.5 Circuses = 0 As we left, one of the tables near us still hadn't been touched. It was covered in dirty dishes, drink spills, napkins, and had been that way for more than an hour. That's a pretty clear indicator of how things were run here on 11/23/18 -- poorly. * TL;DR * I don't know if it was due to understaffing or general apathy (which is a chronic problem at the Berwyn B-Dubs), but this place was downright ratchet. Having to wait more than a QUARTER HOUR before getting a 'hello' or even a 'be right with you', that's really frustrating. 'Tis a rare occasion indeed when I award a big fat goose egg for 'circuses', which essentially boils down to service + atmosphere. On this visit, both were atrocious like I'd never encountered before. The prevalence of un-bussed tables was appalling, the lengthy delays unprofessional. Some Buffalo Wild Wings are better than others. Consider this in the latter category of 'others': mismanaged tables, inaccurate orders, and being largely ignored. If you're reading this and are considering dining here, I'd strongly advise you to steer clear. Make the extra effort and drive to Waukegan or literally any other location -- cuz let's face it, they can't possibly be any worse than these chicken f*ckers. read more

Buffalo Wild Wings - Pitcher of Coors Light ($5), fried pickle chips ($7), medium order of wings ($11), split order of boneless with hot bbq ($15) and ranch - Sports Bars Near Me - Gurnee, Illinois

Services was not good They brought our food out before my sons cheeseburger The chips and quesco chips were or tasted stale Nasty So disappointed don't recommend this location read more

If you want wings, from b-dubs, go to the other one in Waukegan. Service was slow, didn't get met with a waiter until we sat down for about 15 minuets, then waited 45 minutes for food. It wasn't crowded so we were very confused how 2 10 order boneless wings can take so long. Also why is a side of blue cheese that was barely full a dollar and 50 cents. Only reason why I gave them a two star was the food was average, but the waitress had a somewhat nice attitude. Don't go if you are in a time crunch! read more

The Good: Most beers on tap The Bad: unhygienic and dirty table tops The Ugly: Inedible rubbery wings read more

Starting off with "what a nightmare". First they were not busy at all. We were a group of 5 who waited about 5-7 minutes to be seated ( yes, there was a sign "to be seated"). The same lady that took us to our table passed by us several times, looked at us and walked away. At this point I was ready to give up and head to a different restaurant. My buddies decided to give them a shot. After finally being seated, the server was quick to take our drink orders but it took 10 minutes to get to our table. Again, there was a family of 4 and another couple at the restaurant which is pretty big. After delivering our drinks our ordered were taken. We waited 20 mins and asked several times how our order was going. She kept saying it will be out soon. Finally we caved in and asked to only get our bill for drinks and cancel our food order. The server asked if there was something wrong. We explained for a place that is not busy it is taking over 30 mins for food to arrive. We ordered about 20 wings different sauces, fries and nacho tray. A decent order for 5 of us. The manager tried to get us to stay and offered us another round and explained that our order never made it to the kitchen. Why was the server telling us our order will be out soon for 30mins? read more

Eat anywhere else, honestly. Placed a delivery order for 20 boneless wings through the website. Waited for 2 HOURS and never received the order (typing this as my order is still not completed). Tried calling the location FIVE times and, after playing the hold prompt, a recording says "no one is available" and it disconnects. It's impossible to speak to someone and the DoorDash drivers keep cancelling after having to wait at the restaurant. I'd give 0 stars if I could. read more

The long wait just for the food to be cold. Forgetting to give us silverware or napkins. Completely forgot an entire burger. Just an overall disappointment read more

The service was awful, we waited 15 minutes at our booth while waiters were just standing around and passing our table, there was also no one else waiting besides our table. read more

This joint is trash. Came for the all you can eat chicken nuggets, because that's what they are, chicken nuggets not wings. Server brought out our first round of wings maybe 20 minutes after our order, which is fine, however by the time we were ready to order our second round it was like an hour later. Terrible service, awful nuggets, would probably rather have a grass sandwich, and that isn't me just exaggerating, I'd seriously rather have a clump of dirt and grass between two slices of bread than come back here. read more

I like Buffalo Wild Wings. This location is horrible. Food is always incorrect and the service is horrible. Everyone there is incompetent, and I will never visit or order from this location again. read more

We waited an hour to get a table. Fine, right? No. We were notified when we sat down that they were out of chicken. Not before, not when we walked in, but when we sat down. My daughter ordered the kids mac and cheese and it tasted like Annie's white Mac and cheese, but didn't stir in the powder. Like they literally just put the powder in, and gave it a slight mix to make it look like everything was combined. read more

I don't know who chooses these people in the kitchen , I door dashed medium wings and I ended up getting the wrong sauce (sweet sauce ) this isn't the first time that their service was bad . read more

Be prepared for a wait... this b dubs is severely understaffed! If anyone wants a job please help them out. Our waiter was trying his best. He was sweating from going back and fourth from the tables, bar, kitchen, and section that wasn't his. This place could be lots of fun, too bad they aren't equipped for really, any volume of customers read more

I waited 30 minutes until a server came, and I just decided to leave because they were taking so long. This is horrible.

Was always surprised about the negative reviews but I experienced it on Friday. Went for lunch and we definitely felt like a burden to the staff. The celery that they served my coworker should have been thrown away a week prior. Disappointing to say the least. Good experience at the Gurnee location. Our server was friendly and attentive. Our food came out in a fair amount of time and everything was correct and prepared quite well. We enjoyed our visit and will be bac read more

Horrible service. Waited for 40 minutes with out even being asked what to drink. Left after an hour.

If you like BW, skip this place. Food quality is poor and that is being generous. My son got a burger and the Pattie's were as dry as a desert in the middle of summer. The wings were nasty. My wife liked her spicy chicken sandwich but the rest of us did not and did not take any of our considerable left overs home. Also, all the food came out out at different times. One person got wings then 10 minutes later came out a burger then 10 minutes later came out our cold appetizer of supreme nachos. Worst yet is that payment is done via some online server. They send you a link and you oh that way. I refused to do it this way and has the waiter do it the old fashion way swipe the card. I do not recommend this place and urge you to find another place. read more

Another better BWW. Atmosphere is cool with updated decor and huge tvs over bar where you'd think you're in a sports stadium. Service usually goes great. Sometimes it's better than others but pretty consistent. Food is consistently good as well. read more

We came at 11:30 am, and the restaurant was pretty empty. The booth we were sat at had a broken leg so the table almost tipped over. I went to the restroom, one stall had red stuff all over the seat, one toilet was full of paper, and the third had wet paper all over the floor. The sink was really dirty. This is 30min after open, not after a busy night. It obviously hadn't been cleaned from the night before. We switched tables and another group got seated at the broken table. They eventually asked to move as well. The seats were all torn up - I think this restaurant has only been open for a cpl of years? The waitress was efficient and polite, the food was ok. read more