April is the worst bartender they have in Gallatin. She had our tabs SO screwed up! She also has no personality to be a bartender. While waiting on us she was whining about going home because she was tired, and she had just gotten there. Alex & Chyna are honest and amazing. We'll make sure we only go when those 2 are working. read more

Staff was super dismissive and rude when I ordered my food. They had bad attitudes and made me feel super uncomfortable to order anything. Definitely could've had a better experience. I would do research on this place before wasting your time and money. Absolutely disgusting service. read more

This location has fallen off a cliff in the past couple of years. Exponentially in the last 6 months. I understand supply change issues but not items not making it to table from the kitchen. Brought us another servers food. Brought us check before food came out. Vanishing to booth to play on phone or hang out with other employees. Lucky to get 1 refill forget about getting 2 or 3. Food over cooked and cold. Sums up most of my visits. Honestly there are about 3 servers that get it and get it done.. If you get one of the others.... Good luck read more

Joan, the manager, calls you sweetheart while defending a policy that customers aren't informed until the bill comes. 1. Order a burger and say I want Mac and Cheese instead of the fries. 2. Order comes... Burger and Mac/cheese... all good. 3. Bill comes. 14.99 PLUS 4.49 for Mac/cheese. what??? I subbed Mac and cheese for fries!!! (expected an upcharge, but charged for full order of mac and cheese) Manager insisted this is proper and most customers understand that they can't key in another side as an upcharge, so all customers therefore pay for the full price of the substituted side... and DON'T GET THE FRIES. "Most customers understand this. The fries are used for something else." -Joan Even worse, she kept using the word "sweetheart" when referring to me, which was very demeaning, as a single father just trying to understand the bill in logical, mathematical terms. read more

I sat and ordered my friends drink he wanted a Pepsi and as appetizer chips and queso. You see what we asked for but we got salsa and dr. Pepper instead how you get these confused I don't know. I don't if there is shortage in salt but the chips the guacamole had not salt and I'm not trying to be salty about it but the lack of salt was inSALTING. One word to describe this place - unseasoned. read more

See photo attached. I am absolutely disgusted. Im not sure how the health department has not been called. In addition the new 99cent take out fee is a joke. You don't get napkins or silverware unless you "request" it? Why am I paying 99cents for? I also noticed the ranch cups have been cut in half in size... but still the same price for extra ranch?? My Togo order was incorrect. I asked for original Buffalo and hot sauce. It was very red and extremely hot. Not orange color. My fries did not have the salt n vinegar seasoning I paid for. All on ticket I checked. Kitchen messed up order. I spoke with manager and she was very professional but could not give me a reason why Togo food doesn't come with togo silverware? Am I suppose to use my hands? The cashier who took my order was also very nice. I blame corporate 100%. Sad to see this business go down hill. I will no longer be a customer due to health reason from the black mold right in front of kitchen. read more

Buffalo Wild Wings - MOLD/ ACTIVE LEAK kitchen entrance above all Togo food - Chicken Wings Near Me - Gallatin, Tennessee

Gross. Nasty. Health department should inspect them thoroughly. Ordered a chicken wrap and carrots/celery because I figured they couldn't screw that up... boy was I wrong! Celery was rotten, and didn't feel safe eating the carrots. Chicken was ice cold. read more

It needs some serious management attention and set on the patio tonight. The take out attendant told us someone would be there shortly. Sat outside for 15 minutes waiting. The only server was one girl setting outside playing on her phone. Both my wife and I went inside at two different times; no one could be bothered. The restaurant was fairly empty, with several servers walking around. Another customer waiting to pay told us we should go to another restaurant. The only other comment was that the patio was a mess with trash. I won't be back. read more

Alex was our server/bartender. It was a busy lunch. Alex did an amazing job juggling 8 different tables. We were very impressed with how well he handled all his tables. Great attitude. Thanks Alex read more

0 stars. Lately have been out of everything. They forget your order, don't know what's on the menu, forget things you order or flat out get it wrong. They served me before my kids which if you have kids you know you can't eat until they're occupied. They hardly check on you. The experience here is declining since I first started coming here. My wife went to the bathroom with my daughter and there was puke all over the stalls. The customer experience here has declined so much so that I wouldn't recommend the place to anyone. I totally understand messing up once in a while but it seems like there is a lack of management and leadership. I'm writing this now as I have been waiting for a Togo box and my check for the last 10 minutes. Ps. I should be able to choose 0 stars read more

I don't know why I keep giving this place chances. I ordered to-go nachos and it had maybe a tablespoon of queso. I broke it apart hoping there would be more at the bottom, but there wasn't. Just an overload of sour cream and jalapeños from a jar. Good thing they included extra chips for the toppings I didn't get. Also, why does the dining room always smell like pee? It's unsettling. read more

Buffalo Wild Wings - nachos - Chicken Wings Near Me - Gallatin, Tennessee

Took over 40 minutes to get 15 wings and tots. When the food arrive it was all cold. Was told kitchen manager would come over, never came, told the server said she would go talk to him, never came. Left $20 for a beer and walked out. read more

Smells like chicken all the time. People next to me sucking there teeth. Get a friggen toothpick farmers! Only thing I didn't hear was squealing. I had mild wings. The teeth suckers must have had nuclear blast! They had that poor little waitress running for iced tea and napkins between orders. I finished and darted out before the livestock rolled out of the head.I wasn't in any hurry to catch a whiff of that party rollin by. Foods great! But if ya gotta pinch one. Better hold it in. read more

This is my place to go for wings. They are made to order and come to your table fresh and hot and ready to enjoy. No wait in line sat in the bar area. Our waitress Katie was very friendly and very good at her job. she made sure we had everything we needed thru out our visit and made it a good time to a great time. So when you are craving wings this is the place to go. read more

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Simply Disgusting and inept... can't wait to see this place shut down. Took one bite and threw that nasty s$!t in the trash. Order some simple chicken thinking they can't possibly screw that up. Well BWW says hold my beer because we know a thing or two about screwing your food up to the point of making you vomit and boy did they commit. read more

not good everything tasted horrible messed up our order twice and the drinks were terrible

My family and I have eat at this location several times, sometimes twice a week. But have noticed some things that have made us not want to go there again. The restrooms are dirty. The faucets are out of date and steadily dripping. I preferred my usual wings, and they were cold, I sent them back and they brought me out 3 wings and asked if that would hold me over until the rest were done. I said wow, and asked for my tab. Above all... you can never use your buffalo rewards here due to them telling you the system is down. I feel like they are lying. They are coached to not honor the rewards due to lack of funds. So now we go down to the Hendersonville location and have never had issues, and the place is clean. read more

Wing sauce was good. Wings were juicy, but tough. Haven't figured that out yet. Didn't seem over-cooked, just tough. Flavor was good. Server was confused and couldn't get available drafts straight. Finally brought a flat, oxidized Sam Adams. Turned out to be the last dregs in the keg. Manager was helpful and offered a freshly tapped brew, but food had arrived, so we declined. Beer still showed up on the ticket, was taken off without trouble once it was pointed out. Not going back any time soon. read more

Filthy! Reported to Dept of Health. Tables, entrance/exit doors, bathrooms. If these simple things aren't clean, can you imagine what food practice must be like. Meal was over cooked, over sauced, had we realized it ahead of time would not have eaten there. Service was horrible too, did I mention we were there between peak times so there was absolutely no reason for dirty tables and lackluster service, NEVER again!!!!!!!!!! read more

Food cold and disrespectfully gross. The attempted to rob me out of $7 even after I tipped them.

There is absolutely no consistency at this establishment. It's a toss up as to whether or not they'll answer my call for a carry out order. They will stop picking up phones an hour before closing so that they don't have to take any more orders. Unprofessional. read more

Place is very loud but i guess it's meant to be however your foods not supposed to come out cold and your waiter isn't supposed to hide away somewhere which is what happened here. read more

I am normally not a fan of Buffalo Wild Wings. Firstly, I don't like wings. Secondly, the service is usually horrible. Thirdly, it is always filled with college boy bro types and their respective "like whatever" OC loosey goosey's. Frankly, this place wasn't any different, except it had high schoolers instead of college frat boys. But our server took really good care of us so I was happy. We had a party of 10 and she did a great job getting us our food and drinks. I had a grilled chicken sandwich with the habanero pineapple sauce. The sauce was HOT, almost too hot. One more notch of hotness and it would have been too much, but I got just enough heat to give me a little pain and sweat without melting my tongue. Not sure I would ever actively seek this place out, but if you like Buffalo Wild Wings in general, you will probably like this one. read more

Took an additional 30 minutes on top of a 45 minute wait to get our pick up order. When we did finally get it, it was incorrect and cold. I called to speak to a manager for a refund. The girl that originally answered the phone was rude and hung up on me. Even told me there was 4 other people on the line waiting to complain and speak to a manager. Took over 20 minutes to get a manager and my refund. Awful place. Awful staff. Awful food. read more

let me start by saying I never write reviews because I was once a waitress and and understand what it's like when you're busy and can't pay the attention you want to a customer, but this was pathetic. Went here after a titans game and had the worst service. Our waitress(Parsley) was so rude and obviously didn't want to wait on us. When taking our order her first and ONLY words for the night were "well" as in....what do you want... other than wanting to know if she could keep the overage on the tip. Definitely will NOT BE BACK. Staff was also very unprofessional and looked like they'd been on a bender for days. good luck to the owner of this fine establishment. read more

We come to this BWWs often for lunch, and the service is always mediocre. Today it took 35+ minutes to get our food (which usually only takes 15 at the most) and the restaurant was not busy. The food was not fresh and our waitress was absent the majority of the time when we tried to figure out what was going on. When the manager came over, he seemed very unconcerned and said he'd discount our bills, which did not happen. By that time we were just in a hurry to get back to the office. The waitress also tried to accept a $6 tip on a $9 bill by not bringing back change. read more

Chicken is okay, the burgers are terrible. You want a fresh burger and homemade french fries? Drive to Mount Juliet, and go to Five Guys. I think this place is overrated. read more

Stopped in on the spur of the moment,and glad we did. Our server Vinchea was a real pro. The food was top notch and tasty. This won't be our last visit for sure. read more

Came in at 2:30 in the afternoon and there was only five tables full in the whole place. No one EVER greeted us and we continued to wait for over five minutes till someone came up to us and asked us how many, never said hi. She then took us to a table and left never saying anything else. We again waited for over 10 minutes with no one coming to the table (two servers working and five tables full). We eventually got up and left. So disappointed in the service or lack there of. Won't be back. read more

Just terrible. I placed a order and pre paid over 24 hours in advance so we could for sure pick it up right before the game. The wife goes and picks it up so I can see the kick off. Guess......NO ORDER TO BE FOUND! My wife showed them the confirmation email. The hostess took it to show the manager. He/She would not even cone out of the back. My wife stated no apology offered. ORDER CANCELED! read more

Very disappointing to see wait staff not wear masks. Every customer who came in had a mask on so why wouldn't staff see they value their health and wear them as well?! Luckily other restaurants follow more stringent health protocol. read more

I have never been to one of these places until last Saturday. Decided on the "sampler" thing so I could get a feel for what they sell. Very little anything on the nachos. Most of the chips were bone dry. I THOUGHT I would get some hot wings. Not a hint of fire in them. The cheee stix were good, but I am sure they buy those frozen. Nuff said! I will not go back to this place. Waste of twenty two bucks. read more

Really sweet and funny staff that do their job very well! Have never had a bad experience. If they mess up something they always fix it plus some! read more

Been awhile since I've ate at BWW. Craved some wings and watch the game today. Small traditional (9 wing) side of fries and iced tea. $20!!!!! Goodness I could have gone down the street to longhorn and got their best steak for that much. Wings were not closed to crispy. There is no way it is worth this kind of money. read more

Waited 15 mins to be helped, Take out order was wrong, came back to pick up order, had to wait 15 more mins to get the food. Whoever worked the register didn't even come out to assist me, other waitresses kept telling me she would be out soon to help. read more

I really enjoyed this place, the wings are always good. the best thing is that I had a chance to meet people who was working in the area but was from somewhere else. I'm a Raiders but because there was Steeler, Chicago, and Detroit fans there we all just hung together against those dirty Titan fans. lol, Just joking they are cool too. read more

This place has gone downhill recently. They used to always be fast and the food was hot and tasted good, but that doesn't seem to be the case anymore. The past couple of times I've been here the service hasn't been good and it has taken way longer than it should have. I was very disappointed as this is a place I like to eat at regularly. I hope it will get better soon. read more

Buffalo Wild Wings in Gallatin has the best waiting staff. You should request Paige or Desiree for your waitress. Not only are they quick, thorough, and good conversationalist, but also very cute. ( which is irrelevant but a nice bonus). The GM, Micheal, is top notch. I complimented his sweat shirt, and he gave me a lovely Guinness coaster in return. It was a great green color. #sportswingsbeer read more

The main draw of this place seems to be the atmosphere. Definitely cool with the seemingly endless number of televisions hanging on the wall. All of the times I have been the food has been good. Nothing spectacular, but worth the money. Highly recommend going on Thursday as they have super cheap boneless wings. Good margaritas too :) read more

meh. over priced drinks and food. The projector tv's are dated. They do play football, and i dont have the NFL sunday package, so i will be shelling out to much cash for beer. read more