I will try to keep this review as short as possible, but our experience at this BWW location was less than satisfactory. We were a party of 4, and after being pleasantly greeted by our waitress, Bianca, we took a moment to look over the menu. Before leaving the table, Bianca suggested that instead of each person ordering a snack size (about $9 for 8 wings), we could order a large (about $20 for 24 wings) and all split the wings which would obviously save us money. Having been to other BWW locations, we have always ordered wings in different size portions and different sauce divisions. For example, I have ordered a snack size and split it into two different sauce flavors, and I've also ordered a small size and split it into 3 different sauce flavored. However, after already suggesting that we could order different sizes to save money and saying she can divide them however way necessary, when we were ready to order she informed us that we could not split sauce flavors more than twice in one size because the kitchen would not allow it. The only reasons we were irritated by this is because 1. We have done so at other locations and 2. We were irritated with Bianca because she was the one who suggested we could "divide the wings however we wanted to". But now suddenly the kitchen wouldn't allow it. So we ask to re-evaluate our order so that we can make it easier on her. Bianca then offers the idea that we split the portions into two sauces only, and then the leftover would be brought to the table as "plain", and she would bring the sauces that we wanted so that we could dip our wings that way. We politely rejected the idea because we didn't want to have to sauce our own wings at the table. After re-evaluating our order, we finally came up with a solution. Our large order would be 16 sweet BBQ, and 8 garlic Parmesan. Apparently our waitress neglected to tell us that you can only split the two sauce options directly down the middle for each portion (so 12 and 12). She became visibly irritated, sighed and said "i don't think they'll let me do this. But I'll try". We then tried to order our snack size and she proceeds to inform us that we cannot divide the snack size into 2 flavors AT ALL. At this point, we gave up and ordered it in a small size instead. When our food arrives, Bianca explains that the kitchen refused to split the 24 wings by 16 and 8 instead of 12 and 12. So she divided them how she saw fit, and brought some wings plain with a side of the sauce we wanted. EVEN THOUGH WE SAID WE DID NOT WANT TO DO IT THIS WAY. She did not check with us to make sure it was okay before putting it through to the kitchen. Again, at this point we were irritated so we were just happy to have our food. So we had to sauce our own wings at the table. We asked for an extra sauce because it wasn't enough to cover all of the wings, and we got an "okay" and an eye roll from the waitress. The rest of the service we got attitude and eye rolls. Also, there were two pieces of chicken in our orders that were the size of M&M's and they apparently counted as "wings". The carrots were also nearly rotten as they were chewy and didn't "snap" like carrots should when they're fresh and they had white residue all over them.
The main points: the kitchen apparently will not let you have more than 2 sauces in one size, and if you want to split sauce flavors you have to do it directly in half. Even though this is not written anywhere on the menu, and we have done so at other BWW locations. If these are the rules, that's fine but we weren't expecting attitude or to sauce our own wings at the table. read more