I hate leaving a low review, but this Ultimate Sampler just wasn't hitting.it's been revamped and a different version than before, and I honestly liked the old one better! The fried pickles were super soft and soggy, like the breading never really crisped up. The chicken pieces barely had any meat in them and honestly tasted like frozen chicken that was reheated and tossed in sauce. Definitely not fresh.Mozzarella sticks were no stand out either. Blan, boring and cold! The mini burgers were about the only thing that came out hot and fresh, so I'll give them that. The drink was actually cool though -- a nice little boozy coffee-style drink topped with whipped cream and sprinkles. That part was fun. Overall, this location just wasn't up to the usual standard, and the sampler definitely didn't live up to the name. Honestly, I left still hungry, which shouldn't happen after ordering a sampler platter. Hopefully it was just an off day, but this visit was disappointing giving the commercials and advertising that they've been pushing ! You got me there, just to remind me, why I don't go there! read more

Buffalo Wild Wings - Appetizer Sampler - Chicken Wings Near Me - Edwardsville, Illinois

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Update: Ashley is also a fantastic server! Friendly and attentive!! Ashley and James are the dream team!

came here with hubs, mil & daughter Hunter was nothing less than amazing. he was so kind, immediately greeted us with waters, & took our order quickly he apologized for things that werent his fault & truly was amazing. 10/10 would come here just to have him again. read more

Took a while for our server to even acknowledge us, but it was 5pm on a Saturday. And he told us he was covering half of the bar area so we can let that go. But, he barely visited our table: visits were: do you need a refill, here's your food, ready for your check and thanks foe coming in. So, it was a busy night; but nothing extra, just the basics. Half the people in our party had cold food (no one asked for it to go back, they just went with cold wings). Overall, just not terrible but not great. Chain restaurant at its fine status. Just meh. TV's all had games and things but we were alarmed that they switched the current college football game to something else right as they went into overtime! Chain restaurant was as expected. read more

We come here on occasion especially when we have our grandchildren because they love it. Unfortunately this trip wasn't good, for starters we requested one of the open booths and the hostess told us they were unavailable because she didn't want to overwhelm her servers. So we took the table and the very next people that came in were promptly seated by her in the booth we had requested, to make it worse they ordered and received their food way before we did. Very poor customer service. Also my wife's food wasn't inedible, she ordered a chicken wrap and the chicken was cold and mushy like it was extremely overcooked (maybe the day before?) read more

Food was hot and fresh. Lots of tvs and cold beer. My server was super friendly and quick!

I thought Wild Burger might be a new place, but in fact was Buffalo Wild Wings, takeout by another name. At pickup, the staff was less than enthusiastic about service, maybe just gathering up their energy before the Friday night rush. I give the American cheeseburger high marks. The tater tots, with too many bacon bits, not so much. read more

I arrived at 4:00 Saturday 2-28-2026 most tables were empty and I was told I would have to wait 30 minutes to sit at a table because the kitchen was behind. I really wanted to sit down and have a couple of drinks and watch the hockey game. Never again read more

The hostess told us the wait would be 15-20 min for 2 people. 35 min later I eventually went up to her because we had watched several tables that came in after us be seated. She then checked and realized that she never called us up or texted to be seated and our table was ready the whole time. She then told us "just pick whatever table I guess and I'll just follow you". Really disappointed because the waiter was super awesome and on it. read more

Zero stars is too high of a rating for this location. Over the past 5 years - this location along with many others in the area - have become a disgusting waste of time. We have been avoiding this restaurant in our home town for several years due to poor service, lousy food, disgusting dining area, etc. I got suckered into trying it again with my son and a couple of his buddies after baseball practice. It was 2 o'clock on Sunday. The place was half full and many of the tables had trash all over of them. When we walked in, we weren't greeted for roughly 5 minutes people came and went and never said a word. Finally, somebody approached us and told us a 25 minute wait at 2 o'clock on a Sunday. Buffalo wild wings food is not nearly worth the trouble that it's become to eat there. NEVER going back. read more

Reviewing carryout. Ordered carryout after 6 months of last ordering carryout. Never again. They can never get the order right. #1. No French fries with any of the orders that come with fries. Two of those #2. No chicken in the sampler. #3. No sauce for the naked tenders. Not the first time for this either. So be warned. read more

Sad. - every year I order their miniature wings and every year they aren't ready. It's like I NEVER PUT THE ORDER IN when I show up This place will not be open much longer. The service is absolutely atrocious everytime we come. Lost my business forever. Done. Hope whatever chain moves in after does a better job. Clown show here. read more

Worst service ever. Stood at entry 5 minutes because no one there to seat anyone. Finally came out of back room. Noon on college football Saturday. Couldn't sit at a booth because they didn't have staffing. Sat 10 minutes at the table with no sign of service. Gave up and left. read more

Went for last time. 15 minute wait after waiting 5 minutes for hostess. The place was empty. Maybe 2 or 3 tables filled. Not the 1st time this has happened. Very poorly run read more

I placed an order on the app for a specific pickup time. When I arrived it took at least 6 minutes for anyone to even speak to me while I stood at the counter. Then I waited 15 minutes for my food to be ready (15 minutes after the pickup time notated). It felt as if they didn't begin to prepare my food until I arrived, and I could have chosen a pickup time of 10 minutes earlier. The cheese curds were also burnt. read more

Buffalo Wild Wings - Chicken Wings Near Me - Edwardsville, Illinois

Ordered delivery. First time we ordered food they failed to deliver our salad. A month or so later we decided delivery again. Ordered a sandwich, wings and 2 side salads. Both salads had rotten lettuce in them. read more

Buffalo Wild Wings - Rotten lettuce - Chicken Wings Near Me - Edwardsville, Illinois

Parking lot was pitch black at 7:00pm?? Did BWW not pay their light bill? What the ....? With the lot being dark, and waiting customers outside, it was difficult to see little kids playing around the building and on the lot. When you check in, hostess will ask for your full name and phone number. In the unfortunate event there's a Covid outbreak, the restaurant will perform contact tracing and inform patrons. Requested that you wait outside, which we did inside our vehicle. Wait to get seated on a Saturday night was about 20 minutes due to many large parties ahead of us. Waitress took our order (two side salads and 10 wings). After waiting for the longest time, I asked the waitress about our salads. She assumed we wanted them with our chicken. Fair enough- I didn't specify and she didn't clarify. Food STILL took forever. Runner brought food tp table and we had no utensils. Waitress brought one set of silverware and stated silverware was in the midst of being washed. So then she fetched plastic to-go utensils. Thats exactly how I felt at that point "ret to go". No fat/low fat ranch dressing tasted off. More like Italian and ranch combined? read more

Buffalo Wild Wings - Side salad with "strange tasting" ranch - Chicken Wings Near Me - Edwardsville, Illinois

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Our server James was great!! He kept our drinks filled and was very attentive. The $9.99 appetizer promotion was a great deal!

We did a carry out order. Wings were overcooked and hard and barely sauced. Usually great. Not a good night for Wings. *30 of Garlic Parmesian read more

Food tastes so amazing and the servers were super friendly! I was checked on frequently and service was fast!

Wings were great and hot. Justin was an amazing server! Definitely coming back here and requesting Justin when I come to visit Illinois again. read more

Brittany Greathouse was amazing Food was great, service was wonderful, I would go back read more

Brittany is amazing!! She always greets me with a smile and gets my order correct! The food is always delicious!

Too HIGH! Food was good. I think we ordered salads, 2 sodas and an order of wings, that were on sale, and the total was around $70.

Came in with a big group(20+), we were taken care of perfectly! Server Austin was great! Not an empty drink the entire time. Thank you! read more

This is a fabulous place to watch any sporting event. The downfall is the quality of the food. People come to watch the game and drink cold beer. (The beer is very cold and they have a nice selection of beers on tap). They go somewhere else after the game to eat. They would have a gold mine if they could get their food right. Our service has always been terrific. Courteous, attentive wait staff. Bartenders are engaging and upbeat read more

Ordered two orders of wings and appetizers online to watch a football game and they were inedible. We got them home and it appeared that the cook may have forgotten them in the fryer for double the time. You couldn't eat them if you tried as they were like rocks. Price has risen and quality has declined. Update: The manager reached out and made things right. Everyone is allowed to have an off day and we will continue to frequent. read more

One star feels high. I hadn't been to this location in several years because it seemed to be on the downturn. For lunch on a Wednesday, I called in an order for a lunch chicken wrap. Was told 20-25 minutes. Showed up 20 minutes later and paid. End up waiting an additional 40 minutes to finally me asking where my lunch was? It was even started yet. On top of that, the manager was too busy to talk. On top of that, the refund I requested would take 3-5 business days. So I left with no food, wasted lunch hour, no ability to speak to the manager, no refund. I get that people are short handed but this was ridiculous. 0 stars. Will not return and would caution others to avoid if at all possible. **Update** A few days after the above experience, the general manager called me and did what should have been done the day of. Apologized and gave some sort of explanation as to why the kitchen/management had failed. Although I wasn't looking for handouts -- she insisted on giving me $20 to try them out for a work lunch again. Just finished and everything from the ordering process to the food being ready went as it should. I will give them another try on my own dime at some point. I hope they continue to work on the business lunch crowd. read more

This place was very delicious! The food was very nice and juicy! I got their water, OMG out of this world! Great Customer Service from our server! This is the bomb! And it wasn't that loud, it was a very great feel for a Buffalo Wild Wings! read more

Buffalo Wild Wings - Bottled Water - Chicken Wings Near Me - Edwardsville, Illinois

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Went there on a Sunday. The manager apparently decided that after 2 drinks my friend could not be served any more because he made a remark of "fuck that" after he asked to have a different game on sound rather than the Raiders/Broncos game (both suck this year), he wanted the Illinois basketball game (there were many Illinois fans in the place). The comment was made in passing not a direct statement to her. She couldn't even come tell him, she made the waiter tell him when he ordered another drink. There was nothing aggressive about the situation. And he was not drunk at all. read more

Wings are under sauced under cooked and over salted. Very load and dark. Seems I always see flys around when I eat.

Use to come here I don't know what happen to this place. It's fallen off. I WILL NEVER COME BACK HERE AGAIN. Dirty table sauce all over it, they saw and just hoped we wouldn't say anything. Had to ask three times to get it cleaned. They were out of 90% of the drink menu as well. Server had no clue what they had and what they didn't have she told us they were out of a lot cause they've been busy. Food was cold and made like crap. Paying extra for chili on our nachos and literally only getting one tiny scoop of beef chili. DO NOT GO HERE!!! Horrible customer service, horrible food, horrible staff, no attentiveness, just plain horrible. read more

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everything was a amazing food was great and John killed it! I got the buger and it was cooked to perfectio!

For being famous for their wings, I expected something better. The wings are small and dry. Their prices are on the high side too.

Waited 30 minutes for my food. Never came. I asked her if she ever rang it in she said no. I told her never mind. Gina was her name. They only seat 4 to a table. read more

Great food & great service! We were greeted with a smile & seated quickly. Great selection for beer too! I love their wings & bbq sauce! I had a hard time picking with all the great choices. Recently had the Smoked Brisket Burger & it was amazing! My go to place for sure! read more

Need I say it? The service here is unparalleled. Unparalleled, for it is the absolute slowwwwest service you'll find anywhere. Only come here if you don't value your time, or if you simple have 3 hours to kill while waiting for shriveled up chicken wings. 3 stars is generous read more

Staff on floor, including manager did not like us, black couple being there. Not inviting at all!

My team usually goes to Bdubs on the road because wings are fast and easy to make in large portions. This location refused to serve us because they didn't want to "burden their servers" with us. Every other BWW has no problem with it, this location was just lazy and unwilling to do their jobs. Business is business but they refused us as customers leaving us with few choices after our evening game. read more

Very enjoyable experience! Wings were delicious and service was excellent! Thank you Queen Jay and manager Mark C! I'll be back! read more

Buffalo Wild Wings - Very enjoyable experience! Wings were delicious and service was excellent! Thank you Queen Jay and manager Mark C! I'll be back - Chicken Wings Near Me - Edwardsville, Illinois