So my partner ordered a bunch of food and we had it for pick up. I'm definitely not happy at all with the service we received. First of all walking in, it was very empty and the food was supposed to be prepared. I had to wait an extra 15 minutes. 2nd, some of the food didn't come with sauce and they got few of the orders wrong. 3rd, the waitress was on her personal phone texting not paying attention to anyone. Don't waist your time going here!!!!!!!!!!!!! What a bunch of disgusting food!!!! read more

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This is specifically for the BWW to Go in Altoona Iowa. Ordered the special and added carrots and celery. Separate. Not the combo. Got a baggie with four of the nastiest, most wilted pieces of celery and three baby carrots. It was on time. It was fresh. The chicken was good. The fries were slightly undercooked. I realize we didn't have to pay extra for the celery and carrots but a) it wasn't what we ordered and b) it was gross. read more

Buffalo Wild Wings - Four of the nastiest pieces of celery I've ever seen served. - Sports Bars Near Me - Des Moines, Iowa

These are the veggies that came with my cold, hard, cauliflower wings. The wings were edible so I didn't complain but then the server brought this since she didn't bring them with my wings. The celery literally looks like they pulled it out of the trash so I didn't touch any of them. Bad enough that the kitchen plated this but then the server brought it out without thinking anything of it? read more

Buffalo Wild Wings - Nasty. Who would eat this? - Sports Bars Near Me - Des Moines, Iowa

Ordered today online. Waited 50 minutes after app said it should be picked up. Order issues' 1. Boneless wings instead of ordered traditional. 2. Black bean burger very over cooked with wrong toppings that were ordered. 3. Fries very cold. Would not ever recommend this place until management is replaced! I love Buffalo Wild wings but not here! read more

Internal boneless wings are cubes. If I wanted cubed chicken, I'd buy banquet chicken pot pies, which I may have done, just to say I did.

Horrible experience. Waited over an hour for wings. The kitchen was very slow. They messed up the order twice and still brought it out wrong at the end of the night. Only positive was the wait staff- attentive and delivered drinks in a timely manner. Manager wasn't very helpful but was apologetic. It wasn't just our table that had issues, all the tables were left waiting. Definitely didn't comp the meal enough. Wont be back ever. read more

The Lagunitas is was $8.60. Absolutely ridiculous. It's the only bar/restaurant in Des Moines I've been told to leave

Short version: Don't bother coming here for adult beverages if you forgot your ID. Long version: This was my first and will have been my last visit to this restaurant. I stopped in with a friend for a quick drink before doors opened at an event. The place wasn't too busy at 5pm and we walked back to the bar area. We sat down at the bar, which had 2 bartenders working. There were also two gentlemen sitting at the bar when we arrived. The less senior bartender, was polite yet reserved and asked if we wanted a drink menu, to which we said yes. My friend suggested one of the margaritas and we each then attempted to order. The more senior bartender butted over and demanded our IDs after hearing our order. This wouldn't have been an issue had I not left mine at home on the counter (yes, my fault), but the bartender was rude when she over took the other bartender from taking our order. I felt as though we were targeted and she made a huge deal out of it. Her snarky response to me saying I had left it at home was distasteful. She seemed quite pleased with herself, which came off as arrogant and entitled. I am of age, as is my friend, and I understand a restaurant has the right to refuse service, but the only thing it did was hurt their business because we didn't spend money with them. I hope that if this is a policy, it is posted somewhere (maybe I missed it), but treating a customer like that for forgetting an ID is simply sad. read more

We went to the Buffalo wild wings o se 14th street and indianola ave, in des moines iowa. They have a sign that states to seat yourself, but a wait staff sat my husband and I with our menus. She didn't even ask us what we wanted to drink. We sat in the booth for 10 minutes before a server came over and finally took our drink and appetizer order. The server came over 1x and asked how we were doing. I showed him we needed more to drink but we didn't get it til about the time we was ready to leave. We got the bill and went up to the counter to pay. 2ladies and a male were standing around, the lady told us that " they wasn't equipped to take care of the bill, give it to your server," do you know how bad it looks to have to go back to the table you just left to wait another 10 minutes for your server to even notice you to check out. The fries were extremely seasoned, what fries were there. The pretzel knots and beer cheese was really good. I asked for honey mustard but I think we got bacon aisle, it had a kick to it. Our food was brought out by a young lady that wasn't our server. We observed 2 females and a male standing at the counter doing nothing, we also observed 3 other servers doing nothing. Our server told us he was the only one in the dining room for service. Our sandwiches wasn't bad.​​ read more

I would have given a review if I was able to have a dine-in experience but unfortunately they didn't have any servers! All I can say is they desperately need help! read more

Boneless "wings" were rock-hard pieces of something smothered in enough hot sauce to hide their true identity. A requested double order of celery consisted of four pieces. Not good value or overall experience. read more

We wait for our food 45 minutes and it very over cooked and cold. Service was very poor

Waited 15 minutes before going to front desk and ask for a waiter. 45 minutes to get warm wings, hamburger and fries. No napkins or silverware. One meal incomplete. No refills on drinks. "It's a mess in the kitchen" is what our waiter thought would justify the poor service. Asked several staff for some napkins and they all blew us off. Had to go to service station and get them myself. Done with this place. I've had a few visits since my previous review and no improvements. Frustration shows in staff and I think they have given up. It's a job, nothing more. If you like poor service, cold food and people who just don't care, this is the place for read more

I like me some boneless wings and the Parmesan garlic ones here are my favorite. Unfortunately, the service is hit or miss. I've had really good service and I've had fairly bad service, hence the 3 stars. I suspect they have a high turnover rate and must be hard to train all the new employees. The pros of this place are the js usually really good. They have tablets to help entertain the kids while we wait and they have TVs every way you can turn your head with pretty much every sport on them. Easy to catch the game score while you enjoy some wings and a beer. The con is the service can be very sloooow. I will of course be back here again when I have a craving for those garlic parm wings tho! read more

Buffalo Wild Wings - Breaded chicken tenders kids meal - Sports Bars Near Me - Des Moines, Iowa

There was one single table being used by a group of 5 people we waited 40 minutes just to be seated but server never sat us down I understand being short staffed but when there is only one table eating and 20 tables empty my wife and I could see the waitress peeking at us but no contact what so ever. there should be no reason why not to atleast sit customers down even if you don't take their order very unprofessional I recommend to take your service else where we ended up having to leave after we saw we were being ignored read more

Terriable service. Told me 20 minutes on phone for pickup, turned into 50 minutes.Kitchen manager is terrible.

I walked in past the hostess stand that said wait to be seated but we didn't want to be seated we wanted to sit at the bar. They said I ignored the hostess when she said there is a 30 min wait to be seated for food I said we didn't want food just a drink at the bar I sat at 2 open seats at the bar we sat down at the bar at available seats after about 20 minutes of being ignored by the bar tender we Finally asked the bar tender if she was going to take our out drink order and she said she wasn't going to serve us cause I ignored the hostess. lol. I asked to speak to the manager and he said they have over 2000 peices of chicken orders on their screens for the kitchen to cook. I said what's that have to do with us ordering a drink at the bar. He said we were disrespectful and we left. Strange thing is it wasn't even crowded lol there were all kinds of tables open very rude staff and the food really sucks. Not worth a trip back!! Not even worth any kind of rating read more

If I could leave less than one star I would. Took ten minutes to even get our drinks ordered. Food was wrong. Had to go ask for refills on our drinks. Waitress was rude. Service was bad all around. read more

Food was terrible I do not recommend this place at all the wing were still kinda frozen and all the fries were soggy and the personnel awful... read more

SE 14th BWW, your service SUCKS! Took 5 minutes for the "hostess" to notice someone was there, once seated we sat there for 20 MINUTES, no one came to the table not even for drinks, waitresses saw us sitting there and still didn't come over. Had to go to the bar to get service. Worst restaurant EVER. read more

12 wings to get them in a hour that is ridiculous, everyone is in the kitchen I waited for an hour and saw about 3 girls attending. huge line almost coming out the front. read more

Absolutely terrible. The waiter was rude and was constantly running around the restaurant like a headless chicken. Gave this place way to many chances. It shouldn't be that hard to tend to customers, especially the night we went where there were little customers. I would not ever recommend going here. Not to mention the food was cold and took 35 minutes to come out. Completely ruined our dinner, and our night. My guess is terrible management. But, to sum it all up, fries were cold, chicken was crunchy, and worst of all, the service was so bad. Just close the place down at that point. read more

worst experience ever! ordered drinks and food, food came first and had to ask about our drinks.. twice. we got 1 drink finally and second one after we finished eating and ready to go. our menus were flung on table at us. we all know how bad drive thru service at McDonald's can be, this was way worse than any McDonald's I have ever been to. read more

Ordered lunch online 12/19/22 and arrived about 8 mins early to pick up, was friendly greeting right as I came in. I told him I was a little early, he said it was getting bagged right then, less than 2 mins later out the door. The entire order was not only correct, but it was hot/fresh. Overall impressed from past experience, will order again. read more

Food was awful I could tell it was old as fuck pardon my French but come on spent over $40 and a tip to get treated that way but I understand now they have 2 stars on here I wish I'd of seen that before I ordered never again ill goto the one on merlehay atleast they care about what they serve im almost certain they were gonna throw this stuff out im in discuss... read more

This location is subpar. Chains tend to have issues, and this one has all of them. A group of us went late one night and our order took forever, they kept getting my friend's order wrong - just ask her to repeat herself if you can't understand someone with an accent, and it was freezing cold inside. read more

I ordered from Uber eats and all the food was cold, hard, shriveled, and stale. the delivery driver was early. maybe avoid Serving the shit in your dumpster. this is the last review because I'm not coming back read more

We used to eat here and order to go all the time. Ever since 2020 though, the food has been disappointing and when we call it takes forever to even put in an order to go. No one answering phones. read more

The worse Buffalo Wild Wings in the entire world. OMG wtf. I feel like the regional manager for BWW in Iowa needs to pay this location a visit, fire the entire staff and offer a refund to locals who paid large amounts for the crappiest service ever! We stopped this location simply because we were in the area visiting friends and not only was our server missing the entire time, the staff was unhelpful and ghetto as heck! On their phones (AirPods) and talking aloud cussing etc. WOW JUST WOW! Have we truly run out of potential servers in Des Moines with a sense of manner and professionalism!? I paid a $122 bill and didn't want to even tip a dime, but I'm not a total B**** not to leave a tip, so I did leave a 5% tip. I have been a server many times in my life and I'm usually patient but good Lord this place was so bad that I had to go find my server just to get my bill and get the heck out of that place. I had to go to the bar to get to-go boxes, my salad came work no dressing and the server took 15 mins to get me dressing. The place was not even busy! Seems y'all are wasting a crap load of money staffing people who will literally make you lose money in a centralized area of Des Moines. Pathetic! I'm open to speak to anyone from corporate Buffalo Wild Wings! I'd love to give more insight to the horrible staff and environment here. I'm surprised OSHA hasn't been called. Just sayin.... read more

For a place that supposedly specializes in buffalo wings, this place misses the mark on a consistent basis. Too much emphasis is placed on offering 20 different wing sauces and not enough emphasis is placed into putting out a quality product. The fries are bland and are obviously frozen garbage. The sandwiches and other "entrees" are sloppily put together with little thought to their place on the menu. Also, there's often lots of children in this establishment, despite the "sports bar" vibe. I wish there were fewer, they only add to an already loud environment. The staff here is always friendly and checks in with you. I've never had a problem, but the management always seems to be talking with employees; I've never had one visit to ask about my experience. Its not a knock on them, but I get IDed here everytime (not very often elsewhere, unfortunately), so be sure to bring it if you want the libations, otherwise you'll be stuck with soda. read more

I actually really love this location; it's my favorite location in the Des Moines area! Take-out is super easy. Ordering online could not be simpler, it's always ready at the time you want to pick up, and your order is always correct. I can't say anything bad about their takeout. Dining in is such a pleasure! I don't know if they put happy serum in the water at this place or what but every staff member I've come into contact with has provided great service (Justin - you are outstanding! Kelly- best waitress ever!). The food is out quickly, they are constantly refilling your drinks or bringing you extra napkins and condiments, and even the hostess is super friendly when you arrive. Definitely check this location out; it's not the most popular location, but I think it should be! read more

Typical BWW. Great wings, great fries, good service. We came here for Boneless Wings Thursdays, and ordered takeout. S/O ordered his usual Garlic Parmesan Boneless Wings, and I opted for the Traditional Honey BBQ Wings (great sauce to choose if you don't like spicy). The person who packed our takeout threw in celery and carrots (even though we didn't ask for them), which was a nice touch. Would definitely come again. read more

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Horrible service went there with my sister and a friend and one of the waiters was off , she sat down next to my friend when taking the order and was touching my friend as well my friend got very uncomfortable, also messed up our order and barley checked up in us, we had to get the manager because we had enough, this is not the only time this place had horrible service. read more

My Husband and I work different schedules and don't get to go out to eat together very often. Today our schedules lined up and we met at BWW for lunch. After placing our order our cheese curds and my Husbands food was brought out 3 minutes land mine wasn't. 15 minutes later I still hadn't received my food. I asked and the waitress had an attitude problem and rolled her eyes before walking away, I asked for the manager and was informed they bring food out first come. I'm sorry but that's the dumbest thing I've ever heard!!! Why would I want to watch my Husband eat his food and then make him wait around watching me eat once he's done??? read more

Absolute worst service ever, first time I have walked out of a restaurant. Had our order placed before 2 other groups that were served before us, and one was even done eating and left....still no food. Husband finally went to manager who said would check and get back to us.....10 minutes later with no info I walked out. WONT BE GOING BACK!!! read more

The waitress wasn't that nice and she barely came to check on us. I'd probably recommend going to another location. I would stop going but I love their wings too much. read more

I ordered online for delivery. Order to be delivered by 730. Called my driver at 745 to see if they were just running a little late. Find out they had not even finished my order. Fast forward to 810 when I got my food and actually sat down to get my food it is cold. My $7 almost 8 dollar fried pickles are soggy. There is maybe a hand full. Oh and my ranch and blue cheese ? Ordered 6 got two. And they ended up in the trash because they were spoiled. I will never go back to the BWW again Wing stop is so much better I don't care if I have to drive clear across town! read more

Buffalo Wild Wings - a close up of a bag of fried buffalo wings - Sports Bars Near Me - Des Moines, Iowa

What a joke this place is. Just had a to go order and they messed up my wings, they gave me all of one flavor when I had multiple chosen, receipt proves it and then they charge me $7 for literally 10 cheese curds. Absolutely pathetic and a complete waste of my money and I will assure you if you go to this Buffalo Wild Wings you will be highly disappointed in your food portions and your order in general. Here are pictures for you guys. Update after eating the wings they taste like they were cooked in a microwave, very soggy and extremely chewy. read more

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Been here twice now (1 dine in, 1 takeout) and the service was good. The setup is exactly the same as the Merle Hay location. It looks identical on the inside. I noticed the same thing here that i have at all BWW locations... They screw you on the sauce for takeout orders. In the future i will ask for extra sauce on the side for takeout. I also didn't get any complementary carrots & celery another Yelper mentioned getting but i didn't want any. read more

Buffalo Wild Wings - Mango Habanero boneless wings (takeout) - Sports Bars Near Me - Des Moines, Iowa

I love the wings but I hate the fries it hade bugs on it and the water was a piece of shit to me