Horrible service that was so dismissive, negligent and slow it defies proper description. I'll just put it this way: if you're a restaurant owner and want to know how to lose a customer in one hour, then go to Buffalo Wild Wings. If you're a potential customer, stay far, far away. You'd have to have the patience of Job to go to this place and not be frustrated, angry and insulted.
It began upon arrival. There was no one at the hostess's station, so we stood there like fools and watched employees circulating, all ignoring us. There were two or three people at the booth up front just a six or seven feet from the hostess station (at the desk that sells t-shirts and other brand items). We saw them chatting, looking at their phones and looking past us. Finally, a bored-looking woman sauntered over, didn't bother making eye contact with us and spoke in a monotone. "Two?" she said, as if she was diagnosing a disease. I don't use the term "sauntered" lightly. She was moving so slowly I thought she might stop and take a nap before she got to us.
There were only about a dozen customers in the entire place and at least 20 open tables, yet the hostess sat us in a booth next to the beverage station, which was the worst table in the house. The table was lopsided. It was so annoying we moved to the table behind it, which was fine but I guess it would've been too much for them to seat us at a decent table.
We ordered drinks that didn't come. We asked... twice. Ten minutes passed. No drinks. Hardly anyone in the restaurant, our low-energy, bored-looking server ambling along listlessly or looking at her cell phone. Twice she told us the drinks were "being made.'" Really? How long does it take to pour two drinks? We were so frustrated my husband actually went to the bar and asked for our drinks. The bartender was standing there doing paperwork. She had the order but had made no effort to fill it.
When our food arrived (by someone else, not our server), we got no silverware. I had to get up and ask another waiter, who gave me plastic cutlery. When our regular server bothered to come by, she brought me silverware but none for my husband. She also didn't bother apologizing for us having to get our own drinks. She was that checked out.
Our refills drinks were also slow. We had to ask about them and were told, again, they were "being made." I guess Buffalo Wild Wings has a special, complex process for making drinks that its competitors don't use.
Someone impersonating a manager stopped by and asked us how things were. I said not good and that we couldn't get our drinks. Instead of acknowledging our issue and apologizing, she made an excuse that it was "shift change." Interestingly, this was the same excuse we heard a year ago when we arrived and stood at the hostess desk forever without being acknowledged. Gosh, I guess they change shifts often.
The entire staff dynamic at this restaurant was slow-moving, disinterested and unprofessional. It's like they have been schooled on how to ignore, insult and dismiss their customers.
The only positive thing I have to say is the wings we ordered were good, so maybe take-out is an option for this place. Perhaps that's how they stay in business. It certainly isn't do to the ambiance and customer service, because there is none.
How do you lose a customer in one hour? Send them to Buffalo Wild Wings on Bluebonnet. read more