Called for an appointment, was told he was 6 weeks out but ask what my problem was. After telling…read morehim he gave me a solution which I followed and solved my problem. Person was not only helpful but took his time to help me. Will call him for future service. Tom H

I am so glad I called southtowns fireplace. My fireplace wouldn't start. Bills told us how to fix…read moreit and it worked. And what a pleasant man. I am now a customer for life. It is so nice that thus kind of service still exists. Thank you Bill!

The best! So we bought a fireplace insert from them quite a while ago 2017 and we were having an…read moreissue with it. I could not believe the service department, Jim, helped us over the phone and got us to get it working again. that's great Customerservice! Highly recommend!

This business is outstanding. All of the employees are so helpful and friendly. The products are…read morethe best and the prices are very reasonable. They have a very good inventory. They offer multiple finance options and make buying easy and convenient. The install team did a beautiful job and it was perfect. This is definitely the best fireplace shop in the area and I highly recommend them.

Needed fireplace replaced with wood burning insert, and Terry and his team got the job done. Prices…read morewell within the range I was told to expect by company that cleaned my chimney. I greatly appreciate Terry's time in guiding me through the process. This insert kicks out a tremendous amount of heat. Thank you, Terry! I highly recommend the Highland Team!

I am sitting in front of my natural gas fireplace installed by Highland Hearth & Fireplace three…read moreyears ago. Since day one the blower fan has made an annoying rattling noise after heating up. Kerry and his crew tried for two years to fix the problem. Then they gave up. As you can imagine I'm not very satisfied with my $5,800 piece of crap fireplace.

My enclosed sunporch's masonry was crumbling and sagging on either side of my house. Jim the owner…read morecame out to look at that and my back extension of my house that needed some work also. The quote for the work was fair and they did a wonderful job. The one side of my porch needed a whole new foundation and the other side luckily didn't need as much extensive work. Everything after looks great and I would highly recommend them....and I did to my friends who were just as pleased with the work he did on their house as well.

Would be zero if possible! Beware! Nice guy. Good product. Service not good! Install pushed back…read moreseveral times installed Monday. Chimney cap damaged but would fix next day. Today is Thursday and not capped yet. Flue liners flapping in the breeze! Winds at 17 mph; gusts to 25 mph. Cold draft blowing through living room with noise of 2-3" aluminum flue liners flapping in the breeze. Not happy. I was lax in not specifying points in contract. Lost trust here. btw 29 deg, wind chill 17 degrees Friday and still not finished. Installed Monday. They're saying finish it tomorrow Saturday. Not holding my breath

We had a great experience! Friendly in-store staff, great…read moreproduct selection, fair prices, quick and expert installation. We purchased a Heat & Glo unit for our Orchard Park condo and we couldn't be happier!

I had several different reps from different companies come and check out my chimney and even had…read moreone or two work on it. they claimed it was fixed and drove away with my money...same problem. called Empire and they came out and fixed my chimney right. some pictures on their website are of the actual work done at my house. these guys were great, very professional, and very friendly. they did everything they said they'd do. no surprises. i didn't feel ripped off in the end. it looks great and my problems are gone. thanks guys and thank you Empire.

From the owner: At Empire Chimney and Fireplace, we have been proudly serving homeowners throughout the greater…read moreBuffalo region since 2003. Additionally, our team is backed by more than 40 years of experience in the chimney repair and maintenance field. You can always turn to us for superior quality work, and we will even stay on-site for consecutive days if that's what it takes to get the job done right. Call or email us the next time you need to request a service for our chimney repair or restoration services.

First, I'd give this company more than 5 stars if I could. For three years I looked at a crack…read morechimney cap that was in bad shape. I finally released I needed to call someone. There are a lot of choices, but after a lot of research, this company was the best choice I had made. They know chimneys! John, came out on Time, was honest, explained why my cap and bricks were failing. I had about 40 bricks that the faces were falling off? John explained that the acid from the hot water heater was causing this condition, due to the chimney flue was shot. I need to add, our house was built in 1948. Johns crew took down our chimney and started to rebuild. Once they got into it, John called me and said that I had had a chimney fire. I didn't realize this. John had said their were vertical cracks and that's a chimney fire. He recommended I call my insurance company and get their opinion, which I did. After John explained to the insurance company that a vertical crack is the only explanation for a chimney fire, they agreed to cover it. I went from what I thought was a simple replacement of a cap, to a total 8 feet chimney rebricking, to a new stainless liner on the hot water tank side, to a fire place relining. This company is so professional and keeps you up to date on the job. There is so must labor involved to rebuild a chimney. If you need any type of brick work, this is the company I highly recommend. Thank you for such a wonderful job! Mark Towery

Extremely flaky. We have been waiting weeks to get a quote emailed to us and we keep calling-- it…read morefeels impossible to get a hold of them.

HIGHLY recommend this company. The young man that came to remove the old furnace was on time, and…read morevery polite. The owner came a bit later to help remove and then install the new one. Their work was perfect, they were very reasonable and clean and neat. 5 stars!

This business and their employees are so nice, and informative! Explain things thoroughly give…read moreadvice. And you don' t have to wait forever to get an appointment. Always a pleasure! Stephanie Wilson Newfane

We bought a fireplace through a company that was sold to David Smart. We called in October because…read morethe pilot wouldn't stay lit and they couldn't schedule us for 3 weeks. So mid Nov comes, David arrives and cleans the FP, charges us several hundred dollars and 5 minutes after he leaves it goes off again. I called immediately and left a message. A woman said they needed to order a part. We've called half a dozen times since then and get no response. It's been weeks and no one has even given us a single update. We either get the answering machine or a woman tells us she'll let David know we called. I'm so very frustrated over this. We've had this gas fireplace for many years and have never had a service issue with the former owner. I really miss having it on!

I've had 4 fireplaces/stoves installed in the past 15 years: one gas fireplace, 2 pellet stoves,…read moreand one pellet stove insert. The last one was the pellet stove insert and the work was done by David Smart. Hands down the most professional, well-thought-out, and careful install I've ever had done. Even better, after using the insert a half dozen times: no issues! no callbacks! I'm hoping that David will be available to do annual maintenance because based on my experience with much less reliable installers, I know I can rely on his expertise and attention to detail. Thank you, David!