Came to this hotel for a few nights. The museum gallery was fascinating, although the layout was…read moreconfusing and required asking employees to tell me where check-in was. The room was pleasant and had a nice view over the city towards the east, which gave a nice sunrise when we woke up early. The shower had decent pressure and the towels were fluffy -- something I really value in a hotel. I'm taking off one star because the hotel restaurant was not good. I got the vegetable hash and it was sad. Just a few cut up root vegetables thrown together barely warm and topped with a couple eggs for nearly $20. If you're staying in Durham, definitely don't go to the restaurant in this hotel.

This is a cool spot to take your guests who're visiting Durham! Each floor of the hotel actually…read morehas lots of different artwork. And in the basement is a real-life sized bank vault (great photo opp!) Free parking on weekends and weekdays after 7pm in nearby city of Durham garages. 10/10 would recommend!

This Hilton is in perfect proximity to Duke University. Easy commute to Durham and convenient to…read more85. Lounge in lobby also had a dining place for breakfast and lunch. There is also a bodega for toiletries and snacks. Rooms are clean and spacious.

Perfect spot, great hotel. Very clean rooms and a lot of space. Staff are friendly and greet you.read more

The Durham Marriott City Center hotel is in Downtown Durham. Its location puts it within walking…read moredistance of many attractions, restaurants and shops. The Durham Convention Center is attached and the Carolina Theare is next to it. DPAC was about a 10-minute walk if that and included waiting for the traffic signals. Valet parking is $30 a night, so I decided to find a place on the street again. So I got street parking right near the hotel for free as it was the weekend. I am not a fan of valet or of paying $30 for parking. There are parking garages nearby if you prefer that. The staff was very friendly and I felt treated very well here as a Titanium member with an early check-in, lounge access and free breakfast. I didn't see any snacks in the lounge this visit. For breakfast, you need to use your key to enter the lounge. Beverages are in the lounge, but you go to the restaurant buffet for the food. It is quieter in the lounge than where the restaurant is located. My room was on the other side of the building this time and I didn't hear the train once. Usually, when I use a free night certificate, I tend to be put in the worst room available. But thankfully, that wasn't the case here, my room had a large window with a lot of natural light. The room had the vinyl plank flooring to look like hardwood and the decor and furniture were up to date. My stay was very comfortable here. This is one of the nicer hotels I've stayed and look forward to my next visit. I can see coming here for a staycation.

A solid Marriott experience, with a location in the heart of downtown Durham, walking distance to…read moreso many great cafés, bars, restaurants and the American Tobacco Campus. The lobby is large with a bar that offers up a (very limited and price-gouging) Starbucks menu, with plenty of places to sit even if you're not ordering anything. Speaking of, I recommend you leave the hotel in search of coffee because my very basic iced espresso that's normally around 6 dollars at a Starbucks was 10 dollars here plus tip. My room was pretty basic, don't expect much in terms of a view even though the windows are large. Decent-sized, comfy beds/linens. No bathrobe in the room (not sure if you can ask for one). I was informed that I'd get access to breakfast/evening refreshments in the lounge but I didn't have time to partake so I can't report on that (nor the gym). While slightly dated in appearance and a little basic overall, I feel the location makes up for all of that. I also got it at a decent rate which helps.

We stayed here for NYE as a staycation and were disappointed. First there was an event at DPAC…read morewhich makes parking here harder. There is also no hotel entrance from the deck. They were kind enough to upgrade us, but once we got to the room, we were greeted by trash in the hallway and trash in our room. Then the best part of all, noticing the refrigerator is very close to the toilet. This is extremely unappealing. Other than the trash and a stray hair I cleaned with Clorox wipes, the room seemed otherwise clean. The shower was good. The walls and window seals were showing wear and rust. Paint chips. It felt very run down to be attached to DPAC. I won't be returning.

I can't rave enough about this hotel, the location and the lovely service I received from the…read morestaff, especially Sharon! She was especially friendly and helpful when I had a few obstacles to overcome with business needs while staying at the hotel. I really appreciate her warm smile and positive attitude. It's because of her, I was inspired to leave a review thank you Sharon for all your help!

This property is more motel than hotel. It's the only property in the Hyatt portfolio I've ever…read morestayed at that was motel style. It makes it ironic that pool view rooms are made to seem special because they are the motel rooms. They are also super loud because they overlook the Patio venue and have very thin walls. The furniture is quite dated, but they call it boutique. The rooms are not super clean. The bed was relatively comfortable for the quality of the property which is low. The lobby however is renovated and pretty nice looking. Walking into the lobby is a stark contrast from walking out to and into your room! They did not have breakfast available for our entire stay. They charge $1 for drip coffee "if you bring your own mug"! That had me laughing out loud. They didn't take the destination charges off our bill since we are globalists. The best feature of this property is the location. It's right in downtown Durham which is super cute! Go across the street to M Sushi or Queeny's for very different but both equally awesome food and experiences. Bottom line: If you need somewhere in downtown Durham to sleep and that's all, this spot will work.

The staff were great (shout out to TJ!)…read more I booked a studio king for 2 weeks. When I checked in on Saturday, 25 October 2025 to find that they didn't have a Studio King cleaned for me. I was placed in a different room until Sunday afternoon. Of the 14 days that I was there, they were out of breakfast items 9 of those days. This is probably in my mind, but the bathroom light switch is placed at an awkward distance from the entrance (see picture). Last, upon check out, I received my bill and found the following charges (see image): Occupancy Tax Sales Tax Destination Fee Destination Fee Sales Tax Destination Fee Occupancy Tax With all these additional fees, I would expect to have breakfast available Monday - Sunday. Michelle Logel is the General Manager and need to manage the property better. Other than your staff, especially TJ's positive demeanor and personality, this was one of the worst Hyatt Hotels Ive stayed at.

My stay was amazing I would love to come back I would 10/10 recommend to my family the staff was…read moresuper kind and I slept comfortably every single night

I've stayed here multiple times because the location is great and the quality consistent. However;…read morewhen I checked in yesterday there was a sign on the front desk stating "we now charge $10.00 per night for parking". Say what? I stay in Hampton Inns all over the country and only once was I charged to park my car and that was in Manhattan. To make matters worse, when I made my reservation there was no mention of charging for parking. Disappointing

Dillon (Dylan?) is amazing. He was accommodating, friendly, understanding, and very helpful. When I…read moreleft in a rush and left my jacket there, he went the extra mile to find it for me. The walls can be a bit thin, and I could hear the people walking upstairs and the people next room talking. Showers could use with double checking that there aren't stray hairs. But overall, Dillon made the whole experience 5 stars.

Very nice place. The lady who checked me in late was super sweet. The coffee pot did not work in…read morethe am but told them so the next guest can enjoy it. Nice simple breakfast but roomy and lean. The room as super nice and they allow pets. Net time I will bring them

As a Marriott Bonvoy Titanium Lifetime member, I stay in Marriott properties frequently and…read moreunderstand brand standards. This Residence Inn in Durham fell short in ways that are difficult to overlook. The positives: * Convenient location, especially for Duke and medical visits * Spacious room with modern décor * Extra-large bathroom and generous vanity -- easily the best feature * Breakfast area was spacious and pleasant (food was standard Residence Inn fare) The problems: Sleep quality is a basic hotel expectation, and this property did not deliver. The HVAC unit was extremely loud and cycled on and off all night. There was no clear way to turn it off completely, and it repeatedly woke us up. The refrigerator was older and made a constant ticking/compressor noise. Between the two, restful sleep was nearly impossible. Parking added another layer of frustration. There are very few surface spaces, a very small garage, and guests are charged for parking on top of that. Charging for parking when availability is this limited feels unreasonable. Additionally, the shower was missing body wash upon arrival -- a small detail, but one that speaks to oversight. We reported the HVAC noise and missing body wash to Tiffany and a woman who appeared to be a manager (Scott). While both were polite, no Bonvoy points or other acknowledgment of the inconvenience were offered. The room layout and location are strong, but between the noise issues and parking situation, we would choose another hotel in Durham in the future.

Best two things about this hotel are the staff and the location. Starting with Tiffani at the front…read moredesk and then everyone else we encountered in the 9 days we stayed, staff is exceedingly friendly and welcoming. The hotel is perfectly located close to food, bars, campus, and shopping without the hassle of downtown parking. With a small open lot in back of the building, a covered garage, and a large open lot, there was always space available, no matter when we arrived and it was easy to navigate. This is an older RI property and it shows in some areas. While some upgrades have been made with a well outfitted gym and brand new LG machines in the guest laundry, some of the room furniture was well used and past the point of needing to be replaced. That said, the hotel is clean, convenient, and close to so much downtown. No regrets staying here and would do it again.

The hotel is notable for having a location just outside the university campus and hospital center…read more They do offer free parking and Duke is extremely stingy about parking, so this is not an inconsiderable benefit. The room was on point for the brand with straightforward, black and suffered decor and a slightly confusing shower handle. I appreciated the filtered water station they had. I don't have much use for hotel bars and other than that there weren't any enormous amount of amenities. But it is a straightforward basic hotel that got the job done.

2.5 stars I was looking for something a little cheaper than…read moreJB Duke for a one night stay. The reviews were promising (I thought I saw one or two reviews that stated parking was free or available on the street by the hotel). I booked the morning of my stay for a little over $142 (whereas JB Duke was $191 + free validated parking). I arrived around 5:30pm and parked in the retail shops parking just for my check-in and figured I'd either get free parking in AC's garage or find street parking later (was just dropping off my bag). As my check-in process was almost complete the staff member asked if I had a vehicle - I confirmed and she pulled out a card and asked that I place it in my dash, told me where the elevators were and wished me on my way. I read over the card while in the elevator and see that it's $20 per night for garage parking. I guess no biggie because even with a parking charge, the stay was still cheaper than JB Duke. The room was nice and clean and I was facing the street on the second floor (room 204). When I arrived back later that evening around 8pm I was able to find a parking spot quickly on the basement floor of the garage and entered the elevators to go to the 2nd floor. I checked out the gym as it was on my floor (ellipticals, pelotons maybe?, treadmills, rowing machine and free weights) - decent for a quick workout. I turned in for the night around 8:45 and the linens looked clean but didn't smell "fresh" and then noticed I could hear the dreaded stomping above me... and then I could hear the man next door hacking/clearing his throat. The man eventually stopped but the stomping basketball dribbling seemed to go on until 10:30pm. I did not get a good night's sleep due to the "thin" ceiling and I was awakened by the street sounds the next morning). 2.5 stars for price and convenience to Duke. Will pay more next time to stay at the other place down the street.

Pros: close proximity to many medical offices, Duke University and attractions like the Nasher…read moreMuseum. Convenient garage parking included in your stay BUT if you're handicapped it's a walk to and from the garage Bellhop was friendly Onsite restaurant but it was expensive in my opinion Cons: Power outage Mediocre housekeeping- hairs in the shower Small bathroom Shower doors don't fully close Front desk staff provided zero information about the hotel and weren't very friendly Small rooms Would I stay here again? Probably not. Bed comfort is subjective but I didn't find the mattress comfortable and had a hard time sleeping. When I woke up my back was hurting. They had one scratchy, ratty robe in the room. No bag for dirty laundry and the tv was fuzzy. Another huge negative for me is there was no microwave in the room and the refrigerator was tiny. Overall, the value isn't there for me.

Great stay at JB Duke. Clean, friendly, and very comfortable. Atmosphere was enjoyable and had an…read moreexcellent breakfast.