USAA contracted with this vendor to respond to sierra vista for a dead battery. We waited 3 hours! Only to have owner/driver (+1 (520) 805-0288) call and say he was on Fry Blvd and would be right there. 20 mins passed and he canceled the tow?!!! He completely lied and mislead us! Status icon had not shown he had ever left Douglas! Found out from another tow company that did come, that Budget Towing is know throughout Cochise County for doing this to drivers?!! They say they are responding and tell USAA or other provider that the vehicle was GOA, then they get a partial payment for nothing!!! Do NOT use this service! Horrible customer service and would never want anyone to be stranded like this again! read more

Thanks for making Douglas shittier! Great company that responds within three hours! Tells insurance they're on their way for a tow and then makes you wait hours on the side of the road, then cancels!! Amazing company, 10/10, works great alongside USAA read more

One star because I can't give 0. Waited 5 hours for them- FIVE hours even through AAA!!!! AND NEVER SHOWED UP!! Tow truck driver kept saying I'll be there in 30 min apparently no one knows how to tell time at this establishment. 5 hours nothing. No phone call- no truck nothing. Do not use- unless you want to sit around for hours on end and never get towed. read more

We live in a very isolated area 50 miles from Douglas, AZ. Budget Towing in Douglas, through AAA has been OUTSTANDING in providing us service to include, towing, locked keys, and changing tires. This area is extremely remote. People complaining about waits are evidently not from this area. One has to drive 50 miles or more just to get to a grocery store. Budget Towing has served our needs and our neighbors' needs with no problem. We just have to wait!! Special kudos to Segura who is always efficient, helpful, and knowledgeable. read more

If I could give negative stars, I would! USAA, my auto insurance company, contracts with budget towing. And I will do everything in my power to get USAA to stop using them. The 1st time I got a tow from them, there were zero issues. The second time, I was in a tow zone and budget didn't pick up my car for 3 days. I had to call the non-emergency police line for 3 days asking them not to impound my vehicle. When budget finally came, they called me because they assumed I would be there (was I supposed to camp out for 3 days waiting on them?) and I specifically said I wouldn't be there. Then budget was very confused about the destination & kept calling me when they had the exact address. The third time, my car was towed & I wasn't present. I was driving to a funeral in rural Texas & I had no service most of the time, so I had to trust budget would bring my vehicle to the right place. I called my mechanic a week later as I was driving back, and he said my vehicle never arrived. After several phone calls & a lot of detective work on my end, I found out budget took it to another auto shop. Budget swore that was the address & I know that's not true because I've never heard of this auto shop. I've yet to speak to someone working at this auto shop. My car sat at that shop for a week. Budget said they "erase" their logs after a week which I know is completely illegal. Budget did tow my vehicle to my mechanic's after calling them directly. I had to set up transportation for an entire week, paying for rides to get to & from work. And budget apparently left the key in my vehicle in the ignition on "on" so my battery was completely drained after sitting like that for a week! My mechanic had to switch my battery out with a new one because it was so dead. Today, I was scheduled through my insurance to get a tow to my mechanic. Budget didn't arrive during the window or 30-90 minutes. USAA contacted me asking if they had picked up the vehicle. I said no. Then I received a text that they would arrive in 34 minutes. It was late enough that it would be after hours when they arrived at my mechanic's and I don't trust them at all. I wanted my mechanic to call me when it arrived. So I called budget directly & cancelled the tow. Then I looked in the USAA app and it showed the tow to be "completed." So I called USAA and explained the tow wasn't completed so budget should not be paid for doing nothing. So obviously budget contacted USAA and said it was towed when it wasn't. Between this and the owner saying they "erase" their driving logs after a week, this company is dirty & deserves zero business. read more

If I could give zero, I would give negative stars!y car had to be towed from my home to my parents home no more 40 min away...made the call at 0830 am and it's 637 pm and till no car. It was picked up over a hour ago at the pick up location and it's still not here. Going on 10hours of waiting. You have to be kidding. I'm requesting AAA not ever use them again! Ever! Save yourself time...DONT USE THEM! Horrible! read more

Waited on them for three hours, and they registered on our insurance app that they were on site and working on the job and completed. They never even showed up after speaking to them on the phone twice they kept saying that they would be there shortly and never showed up. And then somebody in the background said something very rude to my wife when she was asking them where the hell are they? If I could give this company a negative rating I would. read more

This place is super unprofessional..not only did they charge is 550+ for a tow. From naco to douglas area..but they also got 40 bucks for gas and didn't put any in the rv! They said they would need it to drive it down my drive way etc..in case it ran..it took over 3 days after they were advised we would pay cash and get a triple a reimbursement later for them to tow..they were rough with my rv and didn't even know there was a battery under the stairs inside they kept trying to hook up my solar batterys and may have fried them..Richard is lazy and unprofessional and don't know anything about thr electrical on a rv..don't use them encourage triple a to.contract elsewhere read more

Flake - Unreliable - will set up an appointment to meet you and never shows or calls that he is running late - charges you whatever he thinks he can get out of your wallet - I would call a tow truck in Sierra Vista before I would call this guy again - doesn't have a good reputation in the community of Douglas. read more

My starter went out on my car when I was parked halfway off the road, straddling a low curb. The driver assessed the situation and expertly maneuvered the tow bar under the front cowl of my Lexus without a scratch. He was cool, quick and efficient. He was definitely a pro who took pride in his work. If you need roadside assistance near Douglas I highly recommend Budget. read more

My transmission went out in Douglas. I have AAA And requested a tow back to Tucson. Coverage was for 100 miles only. We were towing an empty flat trailer. We waited over an hour for tow truck because he wanted To wait until the next day. He would only come if I paid $250 CASH plus overage for 11 miles extra for $55 After pushing AAA to expedite he showed up an hour Later. This was at 9:00 pm finally showed up. So he got paid $300 plus what AAA paid him because we had the flatbed trailer Would never use them again horrible service. The driver was very nice. Over priced Bad attitude read more

To start off they answered the phone telling me what do I want then they also charged me almost 400 dollars to tow a vehicle in town and hold it for 3 days it's amazing how unprofessional they can act but they are the only tow company in douglas,hopefully you guys don't need to deal with this company... pray their be a better tow company with better prices read more

Called Roadside assistance they said it would be an hour. this company was called, and told us they'd be here in a few minutes. It's now been 2.5 hours on the side of the road and nothing. We are trying to change our tire on our own with what tools we have. read more

Was recommended by an auto parts store. Our trailer broke down in Augua Prieta( other side of the border from Douglas), we called this company, who promptly arrived and secured our trailer to his tow truck. We were moving to Tucson when it happened, we followed in our vehicle to our new house, where he unloaded our trailer. He came back a week later and retrieved it. Would highly recommend this service!! read more

On 2/26/21 My wife and I got stranded on a sandy road in the middle of nowhere in Gleeson, AZ. We had patchy cell service at best, but were able to contact AAA who told us that this towing agency would have a tow truck from this company dispatched and would arrive in 3 hours. Ten minutes before the truck was to arrive, the driver told us that he hadn't left yet, and that AAA wouldn't pay for the tow, ( which we found out later was because we were not on a paved road). He said he would not come tow us unless we paid him $1,400. ( interesting how this amount is equivalent to the next expected stimulus check) I couldn't believe that he would take advantage of desperate people in our dire situation. Fortunately a 78 year old man stopped and had to drive to his home and return with his jeep with a winch to pull us out. I would not recommend this company due to unethical practices. read more

Very disappointed with their services. 3 hours of waiting around because they were concerned about not receiving payment upfront from the insurance company. Furthermore, once they received payment it took them another 1 1/2 to arrive a drive that is less then 45 mins. When calling to inquire about an ETA the company threatened to cancel the job because he felt he could say that since we needed him to get us out of our predicament. Not a proper way to run a business. I rather wait 6 hours for someone else to deal with this unprofessional company!! read more

These guys the worst I had to wait 3 hours just to try to get my car out. They also tried to lie to me about that I had a hold on the car which is was lie because I called the sheriff office and wasn't no hold on the car. They tried it and then they made me wait 3 hours for that. Which is BS I do not recommend these scammers read more

Great, prompt service. I left my keys in my truck and Ricardo showed up around 10 minutes later. He was very professional and opened it in less than a minute. I highly recommend Budget Towing, he made it seem as if he was just a friend helping you out. read more

I would not even give them 1 star but you have to in order to write a review, please do not use this company and if your ins. wants to send them ask they send someone else. I called my ins. company starting at 1pm they secured service with this company just before 2pm and said that it would be 3:06 was the text I rec. from Budget Towing, at 3:25pm I called the driver who got upset with me because he was working on another vehicle and said that I could wait or he could cancel, if I wanted him I needed to let him off the phone so he could finish with this car and help said he would be 30 mins. well it was not 30 mins., that would have made it 3:55 or 4pm he did not call to tell me he would not make that 30 mins. and 45 mins later he showed up, and the first thing out of his mouth was that he did not want any trouble, really I am not the one that called you every 30 mins. to see where you where, it was my ins. company that did not, but besides that why did the driver not call to say he could not meet the first time frame, he never did, nor did he call to say he could not meet the other time frames he kept telling every one he would be there in 20-30 mins and it never happened, then to have an attitude with me when I was not the one calling him, he blamed everyone else for not calling to tell me he was going to be late, sorry but I thought that was the drivers responsibility to let the cust. know if he can not meet the time frame his company sent to me. After he arrived and had an attitude, he did not secure my car properly, after picking up my car, he went to a gas station and it was there that they changed drivers on me, once back on the road we started to hear, rattling from the chains and something was not right, I asked the driver and he said no something was wrong and pulled over once he did, I watched him as he unhooked my car and had to redo all the straps and chains, according to the new driver the drivers that hooked up my car must have been in a hurry the tow truck driver said because the straps and chains where not hooked up correctly, really, its your job to make sure my car is secure on their truck and that did not happen. Now after, paying for most of the tow $180 in cash, I was never given a recpt. from the driver, when I called the comp. and asked he said that they do not always give recpt, some times they throw them away or what ever, really you should be giving the cust. a recpt for cash paid to a driver to del. a vehicle and I have asked and was told that one would be emailed and that has not happen, I had my car towed on 8/27/17. This was not a good experience with this company at all be ware if you are out in the Douglas area try your best to find someone else to tow you it will be worth it, even if you have to wait, for you and your cars safety. read more