We got in our tow vehicle to go into Bisbee for the afternoon and the clutch went straight to the…read morefloor. Mind you, we had the clutch REPLACED before we left Texas a week ago. We hooked back up to the RV and drug the car here. These guys got straight to it. Unfortunately, the damage done by the 'repair' in Texas would cost $1700-2000 to fix, but Oney got it fixed good enough for us to limp along and showed us how to keep it going for the time being. What a great group of guys!!

Rode into Bisbee from San Francisco visiting my brother. Check engine light popped up on my 2010…read morePrius dash. My BlueDriver OBD reader told the cause. EGR valve issue. If your ride breaks down, hope that the stars align and put you near these guys. Robert and Jeremy are straight shooters and laid out all the options. They called after the weekend to say car was ready. Great experience all around!

This is an excellent place to take your German car. This is a family business and they do it a…read moregreat honor.

Bisbee Bug is a trusted local institution. Once again they fixed my car for a fair price!read more

Steve is a genuinely mean-spirited person. He took my car in but refuses to give any time estimate…read more It is an industry standard to let a customer know roughly when they can expect their car back, I have never seen a mechanic have a problem with this but BOY Steve does. He responded by mansplaining to me how lines work, that other people exist, and complaining that he doesn't even get to go home at night, he's so busy. None of that tells me what to expect; it's emotional and personal, two things a service member should never be with a customer. Monday he took delivery of the car but didn't let me know it was there, I had to call to find out. No word by Wed, so I called at the end of the day. He told me he hadn't even cracked the hood, again condescended me by telling me how unimportant I am, how busy he is. Not helpful. But he did tell me Wed I would be the next car up. No word by Friday - didn't answer my call. Sat, Sun, didn't answer calls. Mon (today) a full week later with no contact or communication of any kind, he finally picked up the phone. I told him I'm really trying to get my life back together and knowing when my car will be ready is a key element to that. Just a *rough* estimate, ya know? Are we talking two days or two months? Give me something. That's when he got really nasty. He told me that I'm "clearly trying to get things together, since my car died coming home from a bar on Friday night". That's NOT what happened, he has no way of knowing what happened, but having him suggest that A) I was out partying, B) somehow it would be wrong if I was? C) I don't deserve service if I leave my house on a Friday night is SO out of line. He informed me I just need to have my drinking buddies drive me around if I need to get out so badly. I told him that is not an acceptable way to speak to anyone, let alone a customer. That's when he told me to GET THERAPY and hung the phone up on me. This guy has my car! So I called him back. He picked up and hung up on me. So I called again, he hung up again. 15 TIMES this happened! I have never seen anything so unprofessional in my life. Steve's actions are emotionally immature, verbally abusive and at this point I have no reason to believe he will ever return my vehicle. The police informed me that because I gave him the keys, it's not theft, it's a civil matter. Steve knows this. He knows that I have to choose between letting him berate and belittle me or going to court. Sorry Steve, I do have a backbone and you DO NOT tell customers to get therapy or blame what you perceive to be their lifestyle for your inability to treat people with decency. If I have to file suit, so be it. At the very least that will leave a permanent public record of a customer having to sue you to have their vehicle returned because the alternative of being verbally attacked by you is not acceptable. Steve is a very mean-spirited, cruel person that seems to take personal joy in verbally abusing female customers. I have no idea how his mechanics hold up because I haven't seen them. But I am having a full emotional breakdown because I made the mistake of allowing Those Guys a chance at my business and Steve has spent more time cutting me down as a human being than actually working on my car. He has said unfathomably mean and rude things to me, and he feels confident to do that because he has my car and thus can treat me any way he wants and he thinks I'll just take it and thank him for the abuse. Never again, and I strongly advise you do not let them do this to you. Call ANYONE else, Those Guys are dishonest, mean-spirited and genuinely appear to take joy in emotionally abusing female customers.

The name of this business is NOT car guys. Business is Those Guys Auto located at 1280 S Naco Hwy…read more Bisbee, AZ. THEY ARE A FULL SERVICE AUTO REPAIR & AUTO PAINTING COMPANY. They are open Monday through Friday from 7:30 until 5:30. The owner's name is Steve and he is very honest and dependable. In fact they do a lot of the work for the city and the county!

I'm telling ya, THIS is the place to go if and when you have an automotive problem. Ernie and the…read morerest of the staff were professional, VERY knowledgeable, and did exactly what they said they would do with NO surprises or hidden charges. Communication was prompt, honest and complete. Will definitely go back to them if and when needed. KUDOS to SSC.

We're stationed nearby here at Ft. Huachuca and came here as we learned that it was veteran owned…read more I bought a new starter from AutoZone to replace the faulty one in my wife's car. Came into the shop and it turns out they don't use other parts besides their own. I had to tow my wife's car here because it wouldn't start and they upsold the crap out of me on a new "certified" starter part. Told me they would give me a military discount over the phone but didn't honor it at the store as my "service was ineligible for the discount". I overpaid which was fine since Sierra Vista is really limited, but what really upset me is that they didn't put the cover over the starter and left it exposed. This lead to another issue a couple of days later and they didn't want to take responsibility because the car was out of the shop and not their problem. DO NOT RECOMMEND. ESPECIALLY SOLDIERS THAT HAVE TIME SENSITIVE ASSIGNMENTS.

The owner is very knowledgeable and his pricing is fair. I will use him for all of my automotive…read moreneeds. Give him a try. You and your vehicle will be glad you did!

From the owner: Old-School Automotive is your "Mom and Pop hot-rod shop!" We specialize in repairs, restoration,…read moreand modification of hot-rods, muscle cars, classics, 4x4s, & diesels. Our custom welding and fabrication of mild steel, stainless steel, and aluminum is complemented by our CNC plasma cutting of parts, signs, and decorations. Show-quality wiring makes our stereo and electronics installs second to none. Vehicle not running? No problem! We can come to you and offer mobile repair, or our concierge transport service will get your vehicle to our shop for bigger jobs. So whether you're looking for a tune up on a classic, a lift kit or body armor for a 4x4, a turbo and injectors for your performance diesel, or a CNC plasma cut sign for your home or garage, we can take care of you with our Old School service and Old School quality. We do it right, or we won't do it at all. Located in Hereford, AZ, just south of Sierra Vista.

Great and friendly service for all auto repairs. A bit pricy, but highly recommended.read more

DO NOT TRUST DESERT AUTO!!! I REPEAT! DO NOT TRUST DESERT AUTO IF YOU LOVE YOUR CAR!…read more Bought 2 cars from Carvana and took them to desert auto for A level 2 diagnostic 2 weeks after 1 of my cars water pump randomly blows.... They didn't detect it in the level 2 diagnostic 3 weeks later my other cars O2 sensors went out as well as my coolant reservoir constantly leaking... Also while they were doing my diagnostics they somehow got water inside my door... (it was raining when they had the car) - they did remove it after I complained and nearly lost my snout over it. But over all! This place is garbage! Also if Carvana recommend you to them! Bad idea! (Go find your own mechanic to do a real diagnostic on your car!) They cover up everything wrong with the car basically but will still do whatever to have you come out of pocket! Highly disappointed and never returning. -10/10 would never recommend

Very quick, excellent work and nice people. We in Benson are lucky to have this business.read more

ZERO STARS if I could!!!!! Awful service. Extremely…read moreunprofessional. Had scheduled an appointment Thursday morning, for Saturday 10/03/26 at 8am, to switch interlock device to my other vehicle. I waited 2.5 hours before they got started. Apparently, I had to wait for a specific mechanic to do the work. After the first hour of waiting, I asked if we could call the mechanic to see when he'd be in. The guy I spoke with attitude drastically changed. He said, "He'll get here when he gets here, man". I stated that was unprofessional. Then 2 other mechanics were behind me all of a sudden, and I was surrounded. (Utilizing intimidation tactics). I said I didn't want to make a big deal. I just wanted to know what was going on. I eventually said, "Okay, I'll wait". The specific mechanic showed up 1.5 hours after that, took the interlock out of the first vehicle, then told me, "We can't install the device in the other vehicle, because the shop needed a new camera and GPS, we can't use the original". I then called the interlock company, and they verified that statement was not true. The representative even called and spoke with the mechanic. When she got back to me, she told me how rude the individual was with her. I told the mechanic I'm refusing to pay, then he told me, verbatim, "You're going to f***in pay me". I said nope, he told me to get the f*** off the property. I walked to my car, the mechanic, then, walked from behind me, stood in front of my driver door, and began to push me with his shoulder. More intimidating tactics. After he walked away, I moved the car across the street, went to get the second vehicle, but 3 mechanics surrounded my vehicle and just stared me down. I had to get a police officer there to help me get my car before things escalated. Even though my service was not provided, I still had to pay them $200. Because of this, I was not able to make my trip out of town for work, and now facing suspension. Again, HIGHLY UNPROFESSIONAL. Bunch of employees thinking they can lie, scam, and intimidate customers is out of line. None of those guys deserve to be employed in customer service. Bunch of man children that don't know how to be professional . It's shameful, disgraceful, and pathetic. I feel sorry for all their families for having to deal with those individuals