If I could give zero stars I would - four times we tried to rent from this place since they were partnered with our insurance company. Every single time they came up with some reason why they couldn't give us a car. Avis and Budget are in the same location and we tried to rent from both places. read more

Ok let me start with first time renting a car from them and probably the last should have paid attention to the reviews they definitely bait and switch you when you pre pay for the vehicle that should include a deposit not require you to pay more money when you get there they ran our credit numerous times they were rude as hell It is so worth paying the extra money and going to enterprise never again read more

This review is for the Budget Rental Agency in general, not necessarily the local office. I rented a car out of the Boston-Logan center. I was charged nearly double than the "estimated charges" and when I called I was on hold for over 50 minutes only to be hung up on when the line rang. Then called a different number and got a person who wouldn't help but did give me another number to call. It was the same recording as the first time and I spent another 20 minutes waiting. I'm disputing the charges because they won't answer their phones! Also, I specifically said I would refill the gas tank which I did and have the receipts to prove it. They charged me for gas refill as well as flood and water damage which I was never asked about. Such a scam! Never ever rent from Budget! They should call themselves Rip-off Rental! read more

I had an extremely unpleasant interaction with the manager at the Kyle, TX location today. My vehicle was stolen from my driveway in the middle of the night on Tuesday. It's been a long couple of days dealing with the police, insurance company, and my banks regarding cards that were in my truck. It's been difficult getting a rental vehicle sooner rather than later and with the contracted rental company, the earliest I am able to get into a vehicle is Sunday the 6th. They let me know that I could rent from another company and be reimbursed. I decided to take that route. I found that I would be able to pick up a rental from Budget in Kyle, TX today. I made my reservation online for a Toyota Tacoma, or similar using my Visa. I arranged a ride from my house to arrive promptly at the Budget Rental location in Kyle, TX at 1:30 PM. When I arrived, I approached the counter and then a gentleman met me there. This was the manager and apparent only staff member on duty. I did not get his name. I let him know I was there to pick up. He asked for my last name. I gave him this. He asked for my Driver's License. I gave him this, along with my Visa debit card that I used to make the reservation online. He let me know that I could not pay with my Visa and that I had to use a major credit card instead. I let him know that I did not have a major credit card on me because it was in the vehicle that was stolen. I then remembered that I had my American Express card (the one that was in my stolen truck) in my Apple Pay, and a photo of it as well. I began to look for access to these on my phone. When I presented the photo, the manager behind the counter said that he had to use a card that he could physically swipe. I let him know that I did not have a credit card he could swipe because it was in my vehicle that was stolen. He then said that he could not help me - that if I didn't have a credit card that he could swipe, he would not be able to rent anything out to me. I was furious. I was just dropped off an hour away from home after making an online reservation with my Visa and now this Budget Rental Manager is telling me he can't do anything about it. I left the building, quickly called the 800 number for Budget Customer Service and explained the situation to them. They let me know that I could rent a vehicle with my Visa debit card as long as it wasn't the truck I made the reservation for. The gentleman over the phone made me another reservation for a standard size car instead of a truck. Before I hung up the phone, I made sure that I had a clear understanding - that as long as I rented this standard size car, I would be able to pay with my Visa. They assured me of this. The information that the Customer Service representative disclosed to me over the phone was NOT disclosed to me by the manager at Budget. He told me that he could not rent anything to me unless I had a major credit that he could physically swipe. I then went back into the building and let the manager know that I had a new reservation for a standard size car and that the Customer Service Rep over the phone assured me that I could use my Visa to pay for it. He concurred and followed with, "as long as you have a physical document like an electric bill that has your residential address that matches the address on your Driver's License." The way he delivered this information was so very, unnecessarily condescending. I let him know that I did not have a physical document with me. He then, again, refused to rent to me. This man's unwillingness to work with me was infuriating. At this point, without already knowing he was the MOD, I asked to speak with his manager. He said was the manager and said, "See, it says it there on my business card." Yet another condescending response from a person who clearly does not care. I then asked to speak with his boss. He then pulled out his personal cell phone and called his boss, Jodi. He relayed the situation to her and then handed the phone to me. I went over my situation with her over the phone. Jodi listened to me and offered alternative ways for me to give documentation to prove the two addresses were the same. I asked her, while in front of the manager, if I could use my digital vehicle proof of insurance. She said yes. I then took out my phone and pulled up my insurance documentation. I handed my phone, and for the third time, my Visa and DL to the manager. I had to speak with two different people over the phone to get alternative ways to rent a vehicle with Budget. The information I was given by them should have been willingly given to me by the manager working. He made this entire transaction extremely difficult in an already extremely frustrating situation. When he was finally charging me for the rental car, he said this to me: "Now I have to call the other lady who reserved this car and tell her that she can't have it anymore because you rented it out." I am appalled by how I was treated by this individual. read more

I wish I could rate this company 0 stars. Read your contact carefully and you won't be as surprised by the multitude of hidden fees. Be prepared to shell out a couple hundred extra dollars, and whatever you do, DO NOT sign up for the coverage packages. I hope someone reads this and it prevents them from getting scammed. read more

WARNING: This place will give you a reservation confirmation number and actually not have any cars when you arrive. I would avoid at all costs. read more

I love this place we have rented here multiple times. They are not strict at all and friendly. The car is always reasy to go. I highly recommend this place read more

Budget Rent A Car - Car Rental Near Me - Kyle, Texas

Wish I could give this zero stars. The people are so rude and do not try to help you or work with you at all. I told them I called the customer service line when no one picked up the phone and they said "well they work overseas they don't even work in America so they're not authorized to promise you anything." read more

Make reservation for a car online, pay for car online, get a call from them saying "we don't have any cars" and "I cant refund you". Sounds like a Seinfeld episode but not too funny when I am having waste my time to get my refund by calling another number and go through all the prompts. They only get the one star because I could actually understand the guy on the phone, otherwise pitiful service. read more

If you want the worst customer service this is your place. My friend is moving states and rented a truck from this location. We work different shifts so she called and asked if we could come in at different times so I could be a driver. They said yes on the phone. So she gets there this morning to get the truck. She has copies of all my stuff so they could add my information. That way after work I could go in and give the hard copies. She gets there and they said unless I was there when she rents the truck I can't be a driver. I even went in after work to see if I could get added. Called the national customer service number and they said it is completely up to the one we rented from to add me. If they don't want to do it they can't add me. So because the one store does not want to have customer service we are stuck with a truck with one driver and a 16 hour drive. National customer service said that it is completely up to the place we rented from. So stay away and do not go to this store. read more

This budget is a joke and not worth renting from ever. I did a reservation for noon and went to the location a little early. I was advised that no trucks were available prior and to come back at my reservation time of noon. So I came back at noon and the same trucks were sitting there. Next, the guy questioned me if I had insurance and acted like if I didn't get there insurance and road side assistance that I could not get the truck. I purchased both so I can get on my way to move over 13 hrs away. The truck I got was dirty, dented and had cigarette butts in the ash tray. Again the guy said this was the only truck available. He also advised me that the tires were good. I loaded the truck and started my journey. Within 3 hours of driving, I noticed the back of the truck was swerving from side to side. I pulled over and noticed that the tires were starting to peel and metal was showing. I contacted road side assistance and told me there was a 5 to 6 hour wait. I explained that the tires were bad and look liked retreads. I felt like I was swindled to getting a bad truck and advised the road side rep that I was given this bad truck. I was advised to drive a little further to save on the time to get service done. I drove halfway and the contractor met me at the hotel. The contractor told me that the 1 tire was new and 3 tires were bad and retreads. He took pictures as well as I did. He said this truck should of had all new tires and never been rented due to a accident waiting to happen at any time. I called customer service once I got to the drop off location. A claim was filed due to the bad tires and I wanted reimbursed for insurance and roadside due to a bait and switch by this Budget location. I was advised to wait 7 business days for a decision. I called back on the 8th business due to no response and was advised that it wasn't my fault. I said so what's the out come of my reimbursement and he said $95 dollars. I asked to speak to a manager and tried to give me a hard time to speak to one. I finally got one and got 25% of the cost reimbursed to me. DO NOT RENT FROM THIS LOCATION UNLESS YOU WANT TO WAST YOUR TIME GETTING YOUR MONEY BACK FOR BAD SERVICE AND BUSINESS PRACTICES. read more

This would have had a great rating if it had been the location in Dallas I rented from. These people were not there at 12:45 on a Sat. for me to turn in my car. So when I called to make for sure all the paperwork was done accurately he lies to me. I called the corporate phone number and was greatly treated good. They took excellent care of me. This location has had issues for a long time and its a shame because it could be a good experience. read more

I was afraid to rent here because of the bad reviews, but with an AARP discount I couldn't pass it up. This was the best experience renting a car I have ever had. The car was there, ready to go. There was no pressure to buy additional, unnecessary insurance. The man at the counter was very nice and fast. The car was perfect. I will definitely rent here again. read more

Worst service ever!! If I could leave 0 stars I would. The manager contacted us after booking a car through cooperate telling us that they did not have a car available after all. When addressing the issue of the system discrepancy he stated "I don't know what to tell you!" Then hung up. read more

Truck Renters beware!! Do not use this Budget location!! The rudest, most unprofessional man owns this location. I returned a truck to this location after picking up the truck in another city. One of the stipulations was to return the truck with gas, as usual with rental car companies. I filled the tank until the gas nozzle clicked off. When I arrived at the location in Kyle, the owner said the truck wasn't " full enough" and told me in a very threatening manner that he was going to charge me a additional fees plus gas at 8$ a gallon. I took the keys back and drove to the nearest gas station and could only squeeze in less than a half gallon before the nozzle clicked again. I really feel like he was attempting to charge me additional charges just to make a buck. How very sad and despicable Kyle in Kyle Tx. read more

After renting a vehicle for 5 days my husband became sick. After going to the doctor we knew he could not make the trip so I called the local Budget in Kyle and I was told that if I returned the vehicle I would only be charged for the 2 days that I had the vehicle. This was told to me again when I brought it in. To my surprise when I received my credit card bill, the total amount was on it. If I had known I was not going to receive a refund I would have kept the vehicle. Shame on you Budget. read more