The people that work there were amazing. They picked me up when I need a ride. They made sure I…read moreknew all that I needed to know about the rental. they told me to call them if I had any questions, which I did and they were able to help me.

Three words: EXCELLENT CUSTOMER SERVICE I needed a rental…read more... it was a bit of a challenge ... not for me, but for the staff. None-the-less they were professional with a smile. I'm definitely one that believes, some things are out of an Employees control aka "things haopen." The staff there handled themselves like Champs!! Very rare these days!!! Much appreciated.

Car rental center at CVG is located on site so that's a plus (no shuttles to go to an outside lot)…read more We're Executive members and were greeted promptly. Always trying a different rental that we've never had before, we also pick the lowest mileage vehicle, if possible. Employee was very friendly.

While my rental truck worked well ok the day I picked it up, the key fab died overnight. When I…read morewent to put the spare key into the door handle, the key did not fit. I called roadside assistance, who arranged for a tow and a replace vehicle. However, the store, where I was instructed to get the replacement, had not been informed that I was coming. Additionally, they did not have a truck, which I needed for my business trip. While I was provided a vehicle, I was unable to get to the job site on time for the first day of my trip. As I still needed a truck for the second day of my trip, I called back to roadside assistance to get another replacement closer to my second destination. They confirmed that a replacement wpuld be available. However, again, the next store had not been informed that I was coming. Luckily, they had a truck in the shop which was ready for pick up. Overall, better internal communication is needed to effectively work as a company and successfully service your customers.

Went here because it was close to the auto body shop where my car was getting work done. I had a…read morefantastic experience with this location from beginning to end! The driver that picked me up at the Auto shop was super pleasant and nice. Its been a month and I can't remember his name...but he was great! AJ took great care of me when I checked out as well. The insurance company tried to stick me with the bill for the last few days over the weekend that I had the car, but AJ helped me out! I would totally recommend this location, and will use it again in the future.

I called and booked/scheduled a rental pick up for 12pm. After spending $22 on Uber to get there…read morethe lady at the front desk wanted to charge me $300 more than the original price for a two day rental with no explanation, but I didn't have any prior history with enterprise. I was supposed to be paying 250 out the door to paying 480 when I got there. What a waste of time with a waste of money.

So, I got in a car accident (was hit head on) and I have three kids in car seats. My daily rental…read morefee was not enough for a car to accommodate us but they didnt have cars available either so I was upgraded....to a mini van like the one I lost in the accident. I know they did this for me because of my situation, I mean the upgrade had to happen but they made it happen times 100 by getting me a van. I had to drive to Ohio but who cares! Love this place and the customer service I received.

This is the second time I've been let down by the company. This time we called and scheduled a…read morepick up for the next day. We were told to show up and everything would be ready. That morning I called to let them know I would be there shortly only to be told the car I had reserved was not available. I asked if there were any other rentals available and the answer was, no. The manager suggested I try the Batesville or Western Hills branch, which was not possible being as my car was in the shop. This place is sloppy at best and it's been this way for years. I would suggest finding another rental company before trying your luck with this one.

10/10 DO NOT RECOMMEND Horrible experience returning the…read morecar. The day I had to return it, there was an accident that shut down a major highway, causing the side roads to be congested. There was construction on the back road and I was stuck for almost two hours in that mess. I called to explain the situation and to see if anything could be done. The phone rep laughed and said I'm going to be charged an extra day. Sure enough, extra day charge, even though there was literally nothing I could do about the traffic. Guess that they really needed that extra day's payment, soulless jerks.

The lady there this morning, 2/22/2023 is just plain rude. There used to be a young guy who worked…read morethe desk that was so nice and way better at handling people at the desk/on the phone. Get her some help! I went to Mike Albert and had no problems.

Bought a 2014 Ford Escape in March 2 017. Best thing I have done in awhile. Tim,the owner, was very…read morehelpfu worked with the finance in getting us our car. The car was sold as is & there was a problem the ac I found in the first 5 dayrcd. I call Tim to imform him of this problemm. Tim fixed the problem with no cost to me. I wounld go back &get another car from him.

Eastgate location on Old 74, Charisma and Mia are so great to work with. I appreciate them so muchread more

I had to get a rental on December 3 because of a car accident. I dealt with Trenton Howard the…read moreAssistant Manager. He was very courteous and knowledgeable. He explained to me how the car functioned. He also showed me how to open gas tank and trunk. I had to return on December 28th because the car I had was decommissioned by Corporate. Again, I dealt with Trenton. He is such a pleasure to see. I highly recommend this Enterprise location. I would give more than 5 stars if possible.

We have used this Enterprise 3 times in the last 2 years when repairs were needed on our car. Trent…read moreand Mackenzie have both been ABSOLUTELY wonderful!! We have needed a specific make of car for our warranty and they have been very accommodating. They are very friendly, efficient and caring! The cars have been clean and ready when we have arrived! We feel like they have gone above and beyond to help us as we have had to navigate such warranty issues with our Ford Escape 2020. If you need to rent a car - this is the place you should try!

ENTERPRISE RENTAL CAR - DON'T BELIEVE THEIR LIES ABOUT ELECTRIC CARS!!!…read moreThis deception put me and my sister in a dangerous situation due to their electric cars. I called Enterprise on 3/18/24 & reserved a mid-size car for 4/11/24 at 9:00AM. On 4/10/24, I called Enterprise to make sure they still had my reservation for a mid-size car - and they confirmed my reservation. On 4/11/24 at 8:38AM, en route there when their agent called and said they only had electric cars available. When I arrived, the agent showed me a Nissan Leaf electric car and explained how to charge it. Before signing the agreement I asked the Agent a few questions since he knew I was heading to Tennessee: 1. How many miles does it get with a charge - Answer: about 250 miles - FALSE! - Truth was about 150 2. How long does it take to charge the car - Answer: about 20 minutes - FALSE! - Truth was 8-10 hours 3. How much does it cost to charge the car - Answer: about $2.50 - FALSE! - Truth was $12-$15 Based upon his answers, I accepted since he was supposedly an Enterprise "professional" and would not lie to me just to get me to accept the electric car. With that information, we set off on our vacation to TN which was about 290 miles away - which meant I would have to charge the car at some point. I drove down I-75 past Lexington, and started looking for a charging station when the car showed I had about 39 miles left. It listed a charging station but it was for the "hotel guests only" so I returned to the expressway and tried to find another location. The next charging station listed was no longer there. At 11:36AM, I called Enterprise and spoke with Hunter who said they could send a tow truck for us if we could not charge, but he never said anything about the 20 minute charging time. The electric percentage was rapidly decreasing but we made it to another station (barely) and started charging. After 40 minutes of charging, I was confident that we were good on electricity since the Enterprise Agent told me it only took 20 minutes for a full charge. The electric meter was only at 9%, but was rapidly decreasing as I returned to the expressway. The next exit was 10 miles away and the stress was unbelievable. We made it to Route 909 and turned into a truck stop - AT 0%! If that Exit had not been there, we would have been stranded on the Expressway in the pouring rain. At 12:33PM, I contacted Enterprise again and spoke with Kyle who gave me the corporate number to (1-800-307-6666) which I called at 12:59PM. Once again, I was given false hope about our situation - more lies! They said a tow truck would be sent to our location, and we would be taken South to London, KY to the Enterprise lot which was 10.5 miles away. They said they would have a "gas" car waiting for me, and then said I would be contacted in about 120 minutes!! Two more hours?? I canceled all of our reservations since this vacation was ruined! 2 hrs later, the tow truck came and he informed us that according to his work order he was not supposed to have any riders with him and that the car would be towed to the Lexington Airport - 75 miles North!!! That was in the OPPOSITE DIRECTION OF WHERE WE WANTED TO GO! He felt sorry for us and took us to Lexington. Messages 4/11/24 - 11:24 - "Thanks for choosing to rent with us at Enterprise Rent-A-Car. Customer service is our top priority and we want to ensure that your rental experience...is an excellent one."- WHAT A JOKE THAT WAS! 4/11/24 - 4:07 PM - "Your request for Tow has been received. Estimated arrival is 51 minutes....." - THIS WAS ALREADY 4 HOURS LATER! 4/11/24 -5:33 PM - Your driver from Enterprise is on the way. Track service here:" BY THAT TIME WE WERE ALREADY NEAR THE LEXINGTON AIRPORT! 4/12/24 - 10:25 AM (A DAY LATER!!) - "Hello, your driver is on scene with your 2023 LEAF." THIS WAS UNBELIEVABLE BECAUSE THEY WERE GIVING ME THE SAME TYPE OF CAR THAT I ORIGINALLY HAD.

ENTERPRISE RENTAL CAR - DON'T BELIEVE THEIR LIES ABOUT ELECTRIC CARS!!!…read moreThis deception put me and my sister in a dangerous situation due to their electric cars. I called Enterprise on 3/18/24 & reserved a mid-size car for 4/11/24 at 9:00AM. On 4/10/24, I called Enterprise to make sure they still had my reservation for a mid-size car - and they confirmed my reservation. On 4/11/24 at 8:38AM, en route there when their agent called and said they only had electric cars available. When I arrived, the agent showed me a Nissan Leaf electric car and explained how to charge it. Before signing the agreement I asked the Agent a few questions since he knew I was heading to Tennessee: 1. How many miles does it get with a charge - Answer: about 250 miles - FALSE! - Truth was about 150 2. How long does it take to charge the car - Answer: about 20 minutes - FALSE! - Truth was 8-10 hours 3. How much does it cost to charge the car - Answer: about $2.50 - FALSE! - Truth was $12-$15 Based upon his answers, I accepted since he was supposedly an Enterprise "professional" and would not lie to me just to get me to accept the electric car. With that information, we set off on our vacation to TN which was about 290 miles away - which meant I would have to charge the car at some point. I drove down I-75 past Lexington, and started looking for a charging station when the car showed I had about 39 miles left. It listed a charging station but it was for the "hotel guests only" so I returned to the expressway and tried to find another location. The next charging station listed was no longer there. At 11:36AM, I called Enterprise and spoke with Hunter who said they could send a tow truck for us if we could not charge, but he never said anything about the 20 minute charging time. The electric percentage was rapidly decreasing but we made it to another station (barely) and started charging. After 40 minutes of charging, I was confident that we were good on electricity since the Enterprise Agent told me it only took 20 minutes for a full charge. The electric meter was only at 9%, but was rapidly decreasing as I returned to the expressway. The next exit was 10 miles away and the stress was unbelievable. We made it to Route 909 and turned into a truck stop - AT 0%! If that Exit had not been there, we would have been stranded on the Expressway in the pouring rain. At 12:33PM, I contacted Enterprise again and spoke with Kyle who gave me the corporate number to (1-800-307-6666) which I called at 12:59PM. Once again, I was given false hope about our situation - more lies! They said a tow truck would be sent to our location, and we would be taken South to London, KY to the Enterprise lot which was 10.5 miles away. They said they would have a "gas" car waiting for me, and then said I would be contacted in about 120 minutes!! Two more hours?? I canceled all of our reservations since this vacation was ruined! 2 hrs later, the tow truck came and he informed us that according to his work order he was not supposed to have any riders with him and that the car would be towed to the Lexington Airport - 75 miles North!!! That was in the OPPOSITE DIRECTION OF WHERE WE WANTED TO GO! He felt sorry for us and took us to Lexington. Messages 4/11/24 - 11:24 - "Thanks for choosing to rent with us at Enterprise Rent-A-Car. Customer service is our top priority and we want to ensure that your rental experience...is an excellent one."- WHAT A JOKE THAT WAS! 4/11/24 - 4:07 PM - "Your request for Tow has been received. Estimated arrival is 51 minutes....." - THIS WAS ALREADY 4 HOURS LATER! 4/11/24 -5:33 PM - Your driver from Enterprise is on the way. Track service here:" BY THAT TIME WE WERE ALREADY NEAR THE LEXINGTON AIRPORT! 4/12/24 - 10:25 AM (A DAY LATER!!) - "Hello, your driver is on scene with your 2023 LEAF." THIS WAS UNBELIEVABLE BECAUSE THEY WERE GIVING ME THE SAME TYPE OF CAR THAT I ORIGINALLY HAD.